Deltacom UCB R1

Slide1 : Unified Communications for Business (UCB) Deltacom delivers with:


Agenda : Agenda Introduction Who and What (please sign in for distribution list) I am in your way today Whiteboard Preso Application Review


What is UCB for Business? : What is UCB for Business? It is a “single point solution” to increase the efficiency of internal and external communications for your organization. With UCB’s Microsoft Outlook Integration you can manage your phone calls, voice messages, faxes and emails all within one application. UCB is NEC’s Contact Center functionality with unified messaging, mobility and desktop telephony applications. Provides ACD – Automated Call Distribution Managerial reporting, Agent statistics and Wrap-up codes Call management, Call queuing and Custom routing


UC for Business Enables : Mobility Presence CRM Application Back Office Apps UC for Business Enables Unified Messaging


UCB Architecture : UCB Architecture


Slide7 : UCB - Contact Center CT Control Custom Announce Callback Queuing Agent Desktop Outdial Queuing Intelligent Call Routing Engine GUI Administrator Full Reporting Package Real-Time Statistics Built-In Screenpops Phone Control / Chat Auto Attendant - After Hours Delay / Progress Messages Caller Query Blended (Power, Preview) Database / Custom Screenpops Custom Self-Service Applications Network Queuing Multi-Media Multi-Media


Slide8 : Operator Console Executive Desktop Inbox (Unified Messaging) Executive Outlook Fax Messaging UCB - Enterprise Messaging


Value Proposition : 1 Server* to Install 1 Core Application - UCB 1 Administration Interface UCB = Less Complexity and Lower TCO * Can be spread over multiple servers Value Proposition 1 Appliance + 1 Application + 1 Administrator


Value Proposition : Value Proposition Manage your calls, voice messages, emails, faxes and chats from one desktop application Screen-pop’s personalize the way calls are answered, presenting a more professional image of the business Increase Console Operator professionalism and efficiency; Presence provides better information on staff’s availability Queue, Manage and Monitor every media type coming into your Contact Center (calls, emails, faxes, SMS, chat, data, web) Improve the way you can manage all of your Business Communications:


Value Proposition : Value Proposition View the availability of staff (e.g., On the phone, Away from desk, In a meeting) enterprise-wide using “Presence” Desktop Telephony and Microsoft Outlook integration simplifies call handling and gives users the ability to manage all their communications from their desktop “Customize” your one-touch mailbox options to provide caller-based routing for priority callers See who has called even if they don’t leave a message and return missed calls Increase your Productivity and Efficiency to improve internal and external interactions:


Slide12 : 12 Thank You