Spring Meeting master 1

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Creating an Exceptional Customer Experience

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Know and Communicate your Goals Master the Value Greet Commit to 52 Weeks of Learning Empower the CEO on duty Manage your Money Makers Develop a Relationship with your SC Engage your customer with a ROAR Demonstrate a Sense of Urgency Deliver Flawless Execution Mindfully Grow your Team 10 Essential Behaviors of the SalonCentric Teams 2

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“If you aim at nothing, you will hit it… every time.” GOALS Know and Communicate your

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S Specific M Measurable A Attainable R Relevant T Trackable SMART GOALS

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Dashboard

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Master the Value Greet and the Value Telephone Greet

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BREAK OUT SESSION

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Commit to 52 Weeks of Learning You learn something every day if you pay attention.

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Read the Team Huddle (Daily Bulletin) Practice Role Playing in your Store Learn Features and Benefits of Products Read Bottles Read Manufacturer literature Learn from Customers Learn from your peers Use the Manufacturer Certification Program Participate in Team Meetings Participate in Conference Calls Utilize Websites Attend Shows Read our Salon Centric Magazine Utilize Manufacturer Representatives Have an Open Mind Prepare to Learn Try it through sampling Read a Book Work with your Salon Consultant Know your Competition Learn while you shop other retailers

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Empower the CEO on Duty Customer Experience Officer

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Manage your Money Makers Always In Stock and On the Shelf

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PUREOLOGY Hydrating Shampoo REDKEN Quick Dry 18 MATRIX Biolage Conditioning Balm REDKEN Guts 10 SEXY HAIR Spray & Play PRAVANA Leave-in Treatment MATRIX Vavoom Freezing Spray MIZANI Supreme Oil TIGI Bed Head Masterpiece

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Develop a Relationship with your SalonCentric Salon Consultant (SC)

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A mutually beneficial relationship that builds sales

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Engage your customer with a ROAR Reach Out And Recommend

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Demonstrate a Sense of Urgency In Everything You Do

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BREAK OUT SESSION

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Walk faster, show some hustle Be quick to change tactics, if something is not moving you to your desired outcome, do something else faster, show some hustle DO IT NOW!!!!! Do not allow yourself to become someone’s excuse for not getting their work done. Respond faster to emails Eliminate every piece of paper that does not facilitate a specific outcome Keep meetings short and on point and always have an agenda Get to the point quickly and insist others do the same

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Deliver Flawless Execution Inspect What you Expect

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Mindfully Grow your Team Internal Customer Care

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Know and Communicate your Goals Master the Value Greet Commit to 52 Weeks of Learning Empower the CEO on duty Manage your Money Makers Develop a Relationship with your SC Engage your customer with a ROAR Demonstrate a Sense of Urgency Deliver Flawless Execution Mindfully Grow your Team 10 Essential Behaviors of the SalonCentric Teams