Informatics: The Tool for Driving Healthcare Initiatives

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Informatics: The Tool for Driving Healthcare Initiatives:

Informatics: The Tool for Driving Healthcare Initiatives Jeri Garland BHIS 503 Communication in Health Informatics, Final Presentation University of Arkansas for Medical Sciences Patient and Family-Centered Care Interdisciplinary Bedside Rounds (PFCC Rounds)

University of Arkansas for Medical Sciences Patient and Family-Centered Care Interdisciplinary Bedside Rounds (PFCC Rounds):

University of Arkansas for Medical Sciences Patient and Family-Centered Care Interdisciplinary Bedside Rounds (PFCC Rounds)

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What is patient and family-centered care? Patient and family-centered care is a partnership between patients, their families, doctors, nurses and the entire team of UAMS employees, students and volunteers who care for and interact with them. These relationships are based on dignity and respect, communication, participation and collaboration.

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PFCC Core Concepts Dignity and Respect We listen to patients and families and honor their choices. Communication We communicate openly and honestly and share information in ways that are useful and empowering. Participation We create opportunities for patients and families to participate in their care and decision-making. Collaboration We collaborate with patients and families to develop policies, programs, facility design, educational materials and processes for delivery of care.

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What is PFCC Rounds? A standard approach to daily rounding which engages patients, families and the entire healthcare team in development and coordination of the patient’s plan of care Demonstrated best practices in PFCC Organizations

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PFCC Rounds – Preliminary Work Pilot Units were identified Key requirements were outlined Daily bedside rounds of the healthcare team Introduction of team members new to patient and family Patient and Family participation Clarification and collaboration of plan of care Goals for the day Plan for the stay Roles and responsibilities were defined for each discipline Attending physician Residents / interns Bedside RN Case Manager / Social Workers Other disciplines…. RT, Rehab Svcs , Dietary, Pharmacy Patients and Families

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Patient / Family Increased satisfaction Better understanding of plan of care Engagement in self care Safer care Prepared for next level Health Care Providers Greater efficiency Increased team work Enhanced collaboration Financial Decreased LOS Decreased readmission Increased quality measures affecting reimbursement PFCC Rounds – Outcomes

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So, where does Informatics come into play?

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PFCC Rounds – Data

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PFCC Rounds – Data

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PFCC Rounds – Data

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PFCC Rounds – Data

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PFCC Rounds – Data

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PFCC Rounds – Data

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PFCC Rounds – Data

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PFCC Rounds – Data

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Informatics…Driving Healthcare Initiatives In Conclusion UAMS began the PFCC journey earlier this year. A vision was set; desired outcomes were identified; workflows were outlined. The data drove the details and enabled the University of Arkansas for Medical Sciences to emplace a rounding process that will engage patients and families to optimize the quality of patient care.

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References Hospitals in Pursuit of Excellence (HPOE). (March 2012). The Patient-Centered Medical Home: Strategies to Put Patients at the Center of Primary Care. Retrieved from http://www.hpoe.org/resources-and-tools/8321265567 University of Arkansas for Medical Sciences PFCC Rounds Policy UAMS Patient Satisfaction Survey (UHC)

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