tEDDY bEAR STORY v2

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Mr. Teddy Bear’s Adventure :

Mr. Teddy Bear’s Adventure Submitted by Farouk Rajab, General Manager Mystic Marriott Hotel & Spa

Our Core Values- WITS:

Our Core Values- WITS W ow! the customer Continuously I mprove Be a passionate and committed T eam S ustain and share bottom-line success This short video shows how associates WOW!ed a guest!

The Mystic Marriot Hotel & Spa has a Teamwork & Can Do Mentality. :

The Mystic Marriot Hotel & Spa has a Teamwork & Can Do Mentality.

A WOW Story that comes to mind was when a guest (child) checked out leaving behind her teddy bear. :

A WOW Story that comes to mind was when a guest (child) checked out leaving behind her teddy bear.

Lost and Found was notified and the WOW Wheels were set in motion.:

Lost and Found was notified and the WOW Wheels were set in motion. Soon after, the teddy bear was found!

Instead of just sending the guest’s teddy bear back to her, The housekeeping team along with various other associates came together to create a photo album. :

Instead of just sending the guest’s teddy bear back to her, The housekeeping team along with various other associates came together to create a photo album.

This memorable photo album documented the teddy bears experience in the hotel. :

This memorable photo album documented the teddy bears experience in the hotel.

The teddy bear met a friend “Mr. Penguin” during his stay at the Mystic Marriott. :

The teddy bear met a friend “Mr. Penguin” during his stay at the Mystic Marriott.

The teddy bear and Mr. Penguin were shipped to the guest along with the photo album documenting their stay. :

The teddy bear and Mr. Penguin were shipped to the guest along with the photo album documenting their stay . THIS CREATED A WOW MOMENT !

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