Presentation Transcript
‘Managing for Retail Success’ :‘Managing for Retail Success’ Orientation Session
Semester 1 2009
Presented by: Jim Bost
Session overview :Session overview Section 3
Our expectations Section 2
‘Managing for Retail Success’ program overview Section 1
Welcome & introductions Section 4
Study skills Welcome
Introductions
Housekeeping The Program
The Qualifications
The Units – what you’ll learn
Assessments
Recognition of Prior Learning (RPL) You
Me
We – some ground rules... Study tips
Time management
How do you learn best?
Section 1Welcome & introductions :Section 1Welcome & introductions Welcome
Introductions
Housekeeping
‘Chat’ Activity :‘Chat’ Activity Welcome/
Introductions
Introducing ‘Moodle’ website Our online repository... :Introducing ‘Moodle’ website Our online repository... Courseware
Workbooks
Assessments
PowerPoints
Industry web links
Timetables
Forums
Study skills
Need Login...(email facilitator for enrolment key) http://moodle.tafesa.edu.au/ Welcome/
Introductions
Introducing ‘2009 Student Handbook’ :Introducing ‘2009 Student Handbook’ Another valuable resource
Student information
Course overview
Assessments
Study skills
Also available on Moodle site Retail
Studies
(Management)
2009
STUDENT
HANDBOOK Welcome/
Introductions
Housekeeping :Housekeeping Welcome/
Introductions Start & finish times
Breaks & break areas
Fire exits
Toilets
Mobile phones & pagers
Stretch breaks as required
Smokers
Evacuation Video
Section 2 ‘Managing for Retail Success’ program overview :Section 2 ‘Managing for Retail Success’ program overview The program
The qualifications
The units – what you’ll learn...
Assessments
Recognition of Prior Learning (RPL)
The program... :The program... ‘Managing for Retail Success’ Program (12 months~)
Develop leadership & management skills for:
existing, new & potential managers & supervisors in retail /wholesale industries
Certificate IV in Retail Management
Ten (10) units
Hardware specific
Guest speakers
Workplace Mentors/Coaches Program overview
Also...‘Managing for Retail Success’ Program (24 months~) :Also...‘Managing for Retail Success’ Program (24 months~) Framed in Diploma of Retail Management
Develop skills & knowledge required by those
who hold or wish to hold higher management positions
Applies to those:
Providing support to senior management in larger retail or wholesale outlets
Responsible for managing a retail store/wholesale outlet Program overview
The qualifications... :The qualifications... Program overview
The units – what you’ll learn... :The units – what you’ll learn... Managing for Retail Success Program (SIR40207)
Unit 1 Build an effective work team
Unit 2 Managing sales & service delivery
Unit 3 Managing merchandise presentation
Unit 4 Managing the team
Unit 5 Training the team
Unit 6 Using financial budgeting tools
Unit 7 Managing inventory
Unit 8 Controlling store security & loss
Unit 9 Introduction to business planning
Unit 10 Providing a safe workplace Program overview
Delivery modes :Delivery modes Classes at Adelaide City Campus
Tuesday 9.00am – 4.45 pm
Once every four weeks ( exc Easter / Christmas trading)
Self paced study
Reading, research, internet workbased projects & learning activities
Other options:
External – Adelaide Campus
RPL (Recognition of Prior Learning) Program overview
Assessments... :Assessments... Competency based assessment
Range of assessment methods:
written assignments
work based projects
class participation
verbal presentations
interviews
case studies
Assessment work developed around real workplace situations
Students without a current workplace will need to demonstrate how they plan to replicate the workplace environment for assessment purposes
Academic level appropriate for business management & university entrance (Diploma) Program overview
Workplace projects :Workplace projects Think of as ‘Business improvement plans...’
Benchmarking your business operations against best practice
Seeking opportunities to implement & review improvements = Action based projects
= should see results! Program overview
What time do I need? :What time do I need? Varies – average of 2 - 3 hrs per week minimum is ‘fair guide’
+
Time on-the-job practicing skills / workplace projects as part of day to day duties
“Investment in your own self development” Program overview
Syndicate Activity - Workplace project :Syndicate Activity - Workplace project Analyse each of 10 units & their learning requirements & discuss ideas for potential workplace project opportunities
Record your responses on flipcharts Program overview
Build an effective work team :Build an effective work team Lead the team
Lead by example
Develop & communicate team objectives
Establish develop & improve teams
Develop self
Delegate responsibility & authority
Consult with team
Support the team Application:
Developing & communicating team objectives
Developing & improving teams
Delegating responsibility
Consultation & actively supporting team members to achieve goals & store plans & targets Program overview
Managing sales & service delivery :Managing sales & service delivery Monitor maintain & improve sales & service delivery
Negotiate supply of goods
Establish customer requirements
Provide productive work environment Application:
Develop & maintain excellence in sales & service delivery by ensuring the provision of a well resourced working environment for fellow staff
Proactively pursue continuous improvement of operations by seeking evaluating & reporting feedback from customers & colleagues on sales & service delivery & working conditions;
Locating & negotiating adequate supply of stock & other necessary resources in accordance with store policy
Those with managerial responsibility undertake this role Program overview
Managing merchandise presentation :Managing merchandise presentation Manage store merchandising
Plan & manage store advertising & promotions
Manage store pricing policies
Manage housekeeping Application:
Apply knowledge of store merchandising to plan & manage store advertising & promotions
Manage store pricing policies & housekeeping
Interpretation / compliance with store layout & visual merchandising policies
Developing & implementing procedures to manage merchandise pricing &
Managing all aspects of store housekeeping including contingency procedures
This role applies to frontline retail managers Program overview
Managing the team :Managing the team Implement staffing levels
Monitor staff performance
Identify & minimise potential industrial relations problems Application:
Implementing staffing levels
Monitoring staff performance
Identifying & minimising potential industrial relations problems
Developing & implementing training plans Program overview
Training the team :Training the team Coach sales team members
Promote sales team product sales & positioning techniques
Coordinate the implementation of training activities for the sales team
Review team & individual level training activities Application:
Coordination, promotion, delivery & review of learning processes that assist sales staff to achieve the service & product performance requirements established by a retail/wholesale business Program overview
Using financial budgeting tools :Using financial budgeting tools Control costs
Control budget
Propose expenditure
Maintain store accounting systems
Prepare store sales budgets
Negotiate budgets Application:
Maintain accurate accounting systems to successfully negotiate develop & implement store budgets
Analyse & report on income & expenditure against budget targets according to store policy & procedures Program overview
Managing inventory :Managing inventory Manage receipt dispatch & storage of merchandise
Manage stock control Application:
Plan coordinate & implement activities associated with the receipt dispatch storage & movement of merchandise
Observing maintenance procedures for storage areas & equipment according to store policy & procedures & relevant legislation Program overview
Controlling store security & loss :Controlling store security & loss Control store security
Minimise stock loss & dissipation Application:
Develop & implement security & stock control procedures to facilitate the detection & prevention of theft & stock loss
Include procedures to ensure the safety & security staff & customers in the event of robbery according to store policy & relevant legislation Program overview
Introduction to business planning :Introduction to business planning Identify elements of a business plan
Develop a business plan
Develop strategies for minimising risks Application:
Research & development of an integrated business plan for achieving business goals & objectives
Suitable for setting up or existing micro & small businesses or a department in a larger organisation Program overview
Providing a safe workplace :Providing a safe workplace Develop policies to establish & maintain a safe working environment
Consult with staff
Establish & maintain a safe working environment
Assess risks
Control risks
Establish & maintain policies for hazardous events
Train staff
Establish & maintain record system
Evaluate policies & procedures Application:
Consulting with staff assessing & controlling risks establishing & maintaining record systems & evaluating policies & procedures
Senior management personnel are responsible for this function Program overview
Section 3 Our expectations :Section 3 Our expectations You
Me
We – some ground rules
You... :You... Entry requirements – Cert IV
You must have one of the following:
SACE Stage 1 or Year 11 + 1yr full-time work experience
SACE Stage 2 or Year 12
Any Certificate 3 or above
Satisfactory achievement of TAFE SA Assessment of Basic Skills (TABS)
2 years full time equivalent work experience Our
expectations
Me... :Me... Everyone will :
Participate in each session
Have opportunities to speak & be heard
Come prepared
Stick to the topic & task of the session
Understand that its OK to help encourage & learn from each other
Know it’s OK to have some fun Our
expectations Plus requirements as per Student Handbooks...
Me... :Me... My role…
NOT to simply give you the answers
Participate & play a leading role in facilitating the group
Encourage & help people learn from each other
To help involve you in meaningful learning so that it makes sense
Provide feedback Our
expectations
We... :We... What are our expectations? Our
expectations
Section 4Study skills :Section 4Study skills Returning to study
Time management
How do you learn best?
Returning to ‘study’… :Returning to ‘study’… “..But I haven’t studied since school!”
Most haven’t
Common issue
Not ‘academic theory’ based
Training reflects what is currently done in workplace Study
skills
Returning to ‘study’ (cont.)… :What are some issues/obstacles you may face in your learning?...
What survival skills will you need? Returning to ‘study’ (cont.)… Study
skills
Think about this… :Think about this… We cannot teach another person directly; we can only facilitate their learning
Carl Rogers Study
skills
We know we’ve learnt something when we can: :We know we’ve learnt something when we can: explain it
integrate it with what we already know
provide examples of it
use it in new situations
feel its part of us Study
skills
Did you know…? :Did you know…? We only retain:
10% of what we read
20% of what you hear
30% of what we see
50% of what we see & hear
70% of what we talk about with others
80% of what we experience personally
95% of what we teach to others
William Glasser Study
skills
Time management... :Time management... You can’t manage time; only manage yourself
Managing yourself is about
having goals
defining tasks &
knowing what’s involved in them &
having a realistic understanding of yourself &
how & when you work best Study
skills
What time do I need? :What time do I need? Varies – average of 2 - 3 hrs per week minimum is ‘fair guide’
+
Time on-the-job practicing skills / workplace projects as part of day to day duties
“Investment in your own self development” Study
skills
Video – ‘About time..Secrets of time management’ :Video – ‘About time..Secrets of time management’ Study
skills
How do I learn best?... :How do I learn best?... Everybody has a preferred learning style.
Knowing and understanding our learning style helps us to learn more effectively.
Simple questionnaires can reveal our preferred learning styles Study
skills
How do I learn best? (cont)... :How do I learn best? (cont)... Complete the Online
Questionnaire: ‘How Do I Learn Best?’ www.vark-learn.com
Check your ‘score’ & review help sheet
(Tip: This is good to know for training your staff too!....) Study
skills
What we’ve covered… :What we’ve covered… Section 3
Our expectations Section 2
‘Managing for Retail Success’ program overview Section 1
Welcome & introductions Section 4
Study skills Welcome
Introductions
Housekeeping The Program
The Qualifications
The Units – what you’ll learn
Assessments
Recognition of Prior Learning (RPL) You
Me
We – some ground rules... Study tips
Time management
How do you learn best?
What next? HASA :What next? HASA Provide your email to establish a contact link
Review Student Handbook 2009
Complete “What’s my Learning Style’ VARK questionnaires & ‘Belbin’ Team Roles Theory & bring to first session
Commence program here@ RITS February 3 9 - 4 pm
Contact details :Contact details Jim Bost
Ph: 8207 8212
Mobile: 0423783410
Email: JamesBost@tafesa.edu.au
Questions :Questions ?