THE_SEVEN_C’s_IN_NURSE / PHYSICIAN RELATIONSHIP(1) appendix 1A (2)

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The seven C's In Nurse/Physician relationship- By Joyce Asabor RN, MSHA

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THE SEVEN C’s IN NURSE/PHYSICIAN RELATIONSHIP:

THE SEVEN C’s IN NURSE/PHYSICIAN RELATIONSHIP

RECOGNIZING THE SEVEN C’s:

RECOGNIZING THE SEVEN C’s Communication Collaboration Conflict Resolution Culture Control Change Competence

OBJECTIVE OF THE WORKSHOP:

OBJECTIVE OF THE WORKSHOP Recognize the problem Recognize the need to correct Recognize the need to resolve Change our mind set and be more open to new ideas Recognize that healthy work environment reduces stress Recognize that a healthy work environment increases productivity, saves lives and money

ACTION PLAN:

ACTION PLAN IT IS UP TO US TO SOLVE THIS PROBLEM

Communication:

Communication Avoid unproductive complaining Communicate effectively Choose your words carefully Check your body language and tone Communicate with tact and diplomacy Communicate professionally Listen carefully before contributing

Collaboration:

Collaboration Be open to work with others Be cooperative Be open to share your ideas Be open to share the problem Be part of the problem solver Be ready to compromise Recognize & understand others point of view Be a team player Collaboration takes us to make it work not “You”

Conflict:

Conflict Conflict helps to raise awareness of a problem Helps people learn how to recognize differences It is beneficial if used in a positive way and forces collaboration Can bring about a change Can help people be real and think for themselves

Culture:

Culture Cultural awareness is key Culture emphasizes value and diversity Cultural awareness eliminates misconceptions Cultural awareness breeds mutual respect for our differences Cultural awareness helps us understand and accept others for their uniqueness Cultural awareness is deeper than an “accent” and appearance there is always a commonality

Control :

Control Control on whose part? Be ready to be part of the team Be ready to take the back seat sometimes Put aside your ego Be open to accept other peoples ideas Two heads are always better than one

Change:

Change Change breeds challenges Change takes time Change is a process Change creates opportunities The main idea for change is to change the mind set and be open to new ideas

Competence:

Competence Competence enhances confidence Competence increases productivity Competence saves time, money and cuts wastes Competence improves quality Competence commands respect

Challenge Activity:

Challenge Activity Assess your communication skills on a scale of 1-5(1 being the highest and 5 the lowest). How do you rate? On a scale of 1-5 how well can you manage your emotions (1 being the highest & 5 the lowest) Have you ever communicated without engaging your brain? On a scale of 1-5 how is your organization doing in bridging the communication gap between professionals?(1 being the highest & 5 the lowest) How do you think you are doing in comparison to your colleagues?

Challenge Exercise:

Challenge Exercise How would you define a relationship in one sentence making use of some of the seven C’s from this workshop.

Something to remember:

Something to remember “It is good to be individually brilliant and to have a strong core competency unless you are able to harness each others core competency, you will always perform below par because there will always be areas someone else does better than you”

Food for thought:

Food for thought A “C” a day bridges the gap per day

Conclusion:

Conclusion The Nurse/Physician relationship is working together in a professional manner by sharing problems and debugging conflicts and communicating respectfully and effectively amongst one another to come to a consensus for a common goal and the good of all.

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