travel managment

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this ppt telsd about how to prepare a whole package for the customer

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By: smraman2004 (40 month(s) ago)

your doc is very nice

By: abdulbari_97 (63 month(s) ago)

hi i'm also from frankfinn from where you completed frankfinn

Presentation Transcript

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TRAVEL AND TOURISM

FRANKFINN INSTITUTES : 

FRANKFINN INSTITUTES NAME JAMSHEDALAM KHAN BATCH NO P5 ROLL NO 13

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TRAVEL AGENCY -: SAHARA TOURS TRAVEL PACKAGE -: 9 DAYS, 8 NIGHTS TOTAL COST -: 4,00,000 /- (Includes taxes, accommodation, air fare etc.) AIRLINE -: BRITISH AIRWAYS TRAVEL DATE -:1st October to 9th October


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TRAVEL ITINERARY 1.LONDON (UNITED KINGDOM) 2.PARIS (FRANCE) 3.ZURICH (SWITZERLAND) 4.ROME (ITALY)

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LONDON COUNTRY -: UNITED KINGDOM CURRANCY -; POUND STERLING AIRPORTS -: HITHROW AIRPORT (LHR) GATWICK AIRPORT (GTW) LETTER CODE -: LON

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AIRLINE -: BRITISH AIRWAYS CODE -: BA

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DOCUMENTS REQUIRED FOR LONDON An application form, which may be obtained at a diplomatic mission or consular institutions of the Republic of Lithuania; A valid passport (its period of validity must exceed the validity period of the requested visa by at least three months); One 35 x 45 mm colour photograph corresponding to the age of the applicant; Documents substantiating health insurance coverage; Documents substantiating the right to return to the state of origin or the state in which the alien is a citizen or a permanent resident or the right to enter a third state; Documents attesting student‘s right to receive a Temporary Residence Permit (provided by the University):1) university letter requesting residence permit - Letter of Mediation, 2) copy of the Rector’s order certifying that a student has been accepted at the University or the letter confirming that a student is accepted at the university.

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DAY 1 -: BOARD YOUR OVERNIGHT TRANSATLANTIC FLIGHT Check into your hotel. In the afternoon there’s time to rest or to start exploring the lively British capital; uniformed Hosts are available to help you make the most of your stay. Enjoy a walking tour in the university city of Cambridge, one of the country’s oldest seats of learning. VISIT TO the Underground metro system in the world, Houses of Parliament cycling tour. DAY 3 -: VISIT TO BUNCKINGHAM PALACE, RIDE THE LONDON EYE AT NIGHT FOR STUNNING VIEW, TOWER OF LONDON: HOME TO THE CROWN JEWELS chock-a-block as London AND ENJOY THE NIGHT LIFE. AND VISIT TO STATUE OF MADAME TUSSAUDES AND KOHINOOR DIMOND. DAY 2 -:

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Day 1: London Up Front the Underground is the oldest metro system in the world

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a handy signpost for the Houses of Parliament, where you can watch the legislative process in action.

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Other good ways to spend your first day are on a guided city tour, or a hop-on/hop-off tour, or even on a cycling tour.

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Day 2: Exploring London RIDE THE LONDON EYE AT NIGHT FOR THE STUNNING VIEW TOWER OF LONDON: HOME TO THE CROWN JEWELS BUNCKINGHAM PALACE, CHANGING TO THE GUARD

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NIGHT LIFE AT THE LONDON

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Day 3: Outside London As chock-a-block as London is with sights, there are plenty of things to see and do beyond the city limits.

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WAXED Statue at the Madame tussaudes

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THE KOHINOOR DIMOND AND THE TOWER OF LONDON HOLDS THE KOHINOOR DIMOND

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FRANCE CAPITAL -: PARIS CURRANCY -: FRENCH FRANK AIRLINE -: AIR FRANCE CITY CODE -: PAR AIRLINE CODE -:AF

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DAY 4 -: BOARD YOUR OVERNIGHT TRANSATLANTIC FLIGHT VISIT TO EIFFEL TOWER, NICE CANNES FESTIVAL EURO DESINY, LOUVERS MUSEUM AND ENJOY THE NIGHT LIFE WITH MOLANOO SHOW. DAY 5 -: VERSILLES PALACE, SHOPPING AT GAMBETTA MARKET IN FRANCE, ENJOY LIDO SHOW AND NOW Time to see Caen before a visit to the legendary beaches where the Allied troops landed more than 60 years ago. YOUR FLIGHT FOR SWITZERLAND ARRIVES THE SAME DAY

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DOCUMENTS REQUIRED FOR FRANCE Passport valid at least three months beyond the applicant’s last day of stay in the airport. Please make sure your passport has a blank page to affix the visa.   1 short stay application form completely and clearly filled out. Please print in black. Indicate your phone numbers and e-mail.   1 recent passport size photograph glued to the form.   If you are not a US citizen, a proof of resident status in the USA (valid US visa along with a copy of valid I-20 or valid I-AP66, B1/B2 visas…) (+ 1 copy).   Detailed reservation and itinerary. Round trip airline tickets with confirmed reservations at the time of issuance of the visa (+ 1 copy).   For a minor, if travelling alone, a notarized parental authorization) signed by both parents or guardian. If the minor travels with 1 parent, an authorization signed by the 2nd parent is required

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DAY 4:TOURIST ATTRACTION EIFFEL TOWER ONE OF THE SEVEN WONDERS OF THE WORLD

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LEISURE IN FRANCE SHOPPING GAMBETTA MARKET IN FRANCE

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NIGHT LIFE IN PARIS THE QUARI’S IRISH PUB LE CHOKKO IN FRANCE

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Cannes is the biggest and most famous film festival in the world.

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DAY 5 : PARIS LOUVERS MUSEUM Mona Lisa at Louvers Museum Proposal for Louvers Museum

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The Palace of Versailles Versailles Palace corridor

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EURO DISNEY IN PARIS Disney opened the Euro-Disney Disneyland, Euro Disney Paris France

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SWITZERLAND CAPITAL -: BERNE COMMERCIAL CAPITAL -: ZURICH (ZRH) AIRLINE -: SWISS AIR (SR) CURRANCY -: SWISS FRANK

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passport (with student visa, if required)- statement of arrival provided by the bureau of foreigners - student questionnaire provided by the bureau of foreigners - proof of acceptance from the school - 1 recent passport-style photo - proof of financial means for the duration of studies, or - proof of Swiss or foreign financial aid, with the amount indicated, or - guarantee from parents (form available from the bureau of foreigners). This must be completed by the father or mother, certified by local authorities, and accompanied by a permanent wire transfer order, or - guarantee from a third party (form available from the bureau of foreigners). The guarantor must live in Switzerland and prove sufficient financial means for the student's upkeep. The guarantor's signature must be notarized by the local authorities. DOCUMENTS REQIURED FOR SWITZERLAND

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FAMOUS THINGS OF THE SWITZERLAND teuscher chocolates of Switzerland WATCHES WOOLEN

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DAY 6 : HIGHEST PICK IN SWITZERLAND Jungfraujoch station Jungfraujoch Train, Switzerland

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Switzerland - Interlaken ZermattMASSAGE

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Zermatt powder skiing solarium, fitness and massage DAY 7 -:

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Kapell Bridge, Lucerne, Switzerland Kapell Bridge Depart for Zurich

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CAPITAL -: ROME AIRLINE -: ALTALIA (AZ) CURRANCY -: EUROS (LIRA) LETTER CODE -: ROM AIRPORT -: Airport Paderborn ITALY

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DOCUMENTS REQUIRED FOR ITALY 1.The applicant must have a residence and an employer outside of the country and must be traveling for a limited and pre-set time period. 2. The applicant may not receive compensation from sources within the host country (except for "per-diem" expenses, such as meals, accommodation, or car fare); 3. The applicant must evidence proof of sufficient funds (such as cash or credit cards);4. The applicant must have specific, realistic and pre-determined plans for his or her stay in Italy. 5. The period of intended stay must be consistent with the intended purpose of the trip.6. Business Visitors from countries where a visa is required must present support letters and other documents (see list below) as evidence of the purpose and intended duration of their trip before they may be granted a Business Visitor Visa to enter Italy.

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Day 8 -: BOARD YOUR OVERNIGHT TRANSATLANTIC FLIGHT One day in which to get well acquainted with Rome. Included sightseeing with a Local Guide starts in St. Peter’s Square , trevy fountain and Colosseum and Vatican city. Day 9 visit to famous Pisa in Rome, statue of Madonna, and Sistine chapel, bridge of sigh. YOUR HOMEBOUND FLIGHT ARRIVES THE SAME DAY Travel across the Po river plain and stop in the romantic city of Verona to see Romeo and Juliet's balcony, and enjoy some time at leisure, before reaching the Venice Area.

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VATICAN CITY IN ROM The word VATICAN is an ancient place-name of Etruscan origin. In pre-Christian times it was applied to a vast area of swampy land stretching between what is today Trastevere and Monte Mario. During the Imperial age, however, the area was transformed into sprawling parks, with huge arenas built for sporting events.

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DAY 8 -: visit to colesseum The Colosseum or Coliseum is today the most recognisable of Rome's Classical buildings. Even 2,000 years after it was built, and despite centuries when the abandoned building was pillaged for building materials, it is instantly recognisable ... a Classical template for the stadia of today. It was the first permanent amphitheatre to be raised in Rome, and the most impressive arena the Classical world had yet seen.

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TREVI FOUNTAIN The Trevi Fountain is one of the most famous landmarks in Rome Italy.  The fountain features a statue of Neptune which was completed in 1762.  It is  beautiful by both day and by night. Trevi Fountain was featured in the 1954 movie 1954 entitled "Three Coins in the Fountain" starring Dorothy McGuire and Rossano Brazzi.

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ST. PITERS CHURCH The person who stands in this enormous cobble-stone and horse-shoe shaped piazza clearly owes a debt of gratitude to the great architects Bernini, Maderno and Michelangelo. Looking down from above the 284 columns of Bernini's colonnade, and from the rooftop of St. Peter's itself, are 140 larger-than-life statues of saints.

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SISTINE CHAPEL The most famous setting of the Vatican museums is the Sistine Chapel constructed between 1475 and 1481 by Giovanni de Dolci under orders of Sisto IV. The huge chapel is 40,5m x 13.2m and 20,7m high that show along all of it's long sides 6 windows. Andrea Bregno created the marble fence that dives the chapel into two unequal parts: the chancel, the larger section reserved to the clergy , and the smaller nave area for the lay. He was also responsible for the pulpit on the right of the chancel.

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DAY 9 -: PISA AND STATUE OF MADONNA IN ROM

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Venice bridge of sigh of 360 cannels Some legends say that the Ponte dei Sospiri was called the Bridge of Sighs because it was a rendezvous for lovers; however, the truth tells a much sadder tale.

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WHY THIS TYPE OF ITINERARY HAS BEEN DECIDED Most people visit Europe to see the famous sights they’ve always heard about. But an equally important part of any travel experience is to savor the real flavor of a city or country. Stay where the Europeans stay, eat where the Europeans eat, and share the European view of Europe. The decision to see Europe is easy. Deciding what to see in Europe is a little more difficult. Thankfully, European Panorama vacations give you a multi-country option-the best way to sample what this charming Old World continent has to offer. From Austria, Belgium, and the Czech Republic to England, France, Germany, and Holland-and from Hungary, Italy, Liechtenstein, and Luxembourg to tiny San Marino, Slovakia, Spain, and Switzerland, you'll come away with a whole new perspective.

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More than four decades ago, SAHARA virtually invented the budget vacation. Since then we’ve refined the concept of low-cost travel packages. Although others have jumped on the budget-travel bandwagon, SAHARA prices are still the best value. Traveling with SAHARA is far easier than going it alone but you still get to do what you want. Our team of experts has refined our itineraries to combine the must-see sights with significant time on your own. We not only offer more choice of activities, we also offer longer stays in key cities for more flexibility in our itineraries. We provide air, accommodations, transportation and the services of a knowledgeable Tour Director for much less than if you booked them individually on your own. WHY THIS PACKAGE IS GOOD

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Import and export restriction at the airport

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Alcohol Auto mobiles Biological s Ceramic Tableware Art/Artifacts Drug Paraphernalia Firearms Food Products (Prepared) Fruits and Vegetables List of the things which are restricted at the airport

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Declare all drugs, medicinals, and similar products to the appropriate CBP official. Carry such substances in their original containers. Carry only the quantity of such substances that a person with that condition (e.g., chronic pain) would normally carry for his/her personal use. Carry a prescription or written statement from your physician that the substances are being used under a doctor's supervision and that they are necessary for your physical well being while traveling. REASONS WHY ALL THESE THINGS ARE RESTRICTED AT THE AIRPORT

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INFLIGHT SERVICE

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Special assistance Mother with an Infant: Provide this passenger a seat in the first row so that the mother has more legroom for herself & also provide a carrycot for the Infant. Senior passenger with walking disability: Provide him with wheelchair on the airport & while getting in the aircraft. INFLIGHT AND OTHER SERVICES

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AIRPORT FACILITIES FOR PASSENGER BSCI- BASCINET FOR CHILDREN WCHR- WHEEL CHAIR RAMP WCHS- WHEEL CHAIR ON STEP WCHC- WHEEL CHAIR IN CABLE LANG- LANGUAGE ASSISTANCE TWOV- PASSENGER TRANSIT WITHOUT VISA AVIH- ANIMAL IN HOLD IN CARGO AREA PETC- PET IN CABIN

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TYPE OF MEAL VGML- VEGE MEAL AVML- ASIAN VEG MEAL HNML- HINDU MEAL FPML- FRUIT PLATTER SPML- SPECIAL MEAL(NO ONION &NO GARLIC) SFML- SEA FOOD MEAL HFML- HIGH FIBER MEAL LCML- LOW CALORIE MEAL CHML- CHILD MEAL BBML- BABY MEAL

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Asian vegetarian :Does not contain fish, shellfish, meat, poultry or eggs. It is a meatless meal and spicy in content. In-flight special meals Lacto ovo vegetarian :Does not contain meat, fish or seafood. May contain dairy products such as milk, butter, cheese etc. Vegan vegetarian :Does not contain meat, fish, fowl, eggs, honey, dairy products or derivatives. If vegan is not specified, then a lacto ovo meal will be provided.

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Hindu :Does not contain beef, meat derivatives, veal or pork, but is not a vegetarian meal. Please request an Asian vegetarian meal if you do not wish to eat meat. Kosher :These meals are prepared to comply with Jewish dietary laws.NB. Kosher meals are not available on services from the Middle East. Sea food meal :Contains a selection of seafood for those restricted to eating seafood only. Availability is restricted on some European services Muslim :Does not contain pork, by-products of pork or foodstuffs containing alcohol. All meats come from ritually slaughtered animals.NB. Muslim meals are not available on European flights when the aircraft has night-stopped away from the UK, except Frankfurt, Berlin and Tel Aviv.

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BABY MEAL- Tinned baby food will be provided on request,although not available on some European routes.However,parents are advised to bring their usual powdered milk which can be prepared & heated on the Aircraft Mr Jack D’Souza and his family includes three members that is his wife Mrs Elizabeth Dsouza and their daughter Miss Queena D’Souza,Mr jack has ordered for kosher meal & he has also requested for fruit platter,Mrs Elizabeth likes sea food but is allergic to onions so she has requested for special meal.Miss Queena D’Souza has order for Child Meal.These Special services are given to passenger as per their request.The request are kept before airlines three days prior.The request of passenger are thus accepted.These services are complementary and company never or hardly charge for these services.

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OTHER SERVICES If a passenger is flying for the first time then he is announced or informed about how to tie a belt,how to protect themselves in case of some accident how to put oxygen &floatus belt around them these are some services assisted to the passenger.Other services like a child passenger who is below 12 yrs are taken care of his food &special attention to the child who is flying alone with no passenger along with him.The Crew Member try to keep their attention busy in some work…etc

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IATA – INTERNATIONAL AIR TRANSPORT ASSOCIATION

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IATA and its role Introduction IATA i.e. International Air Transport Association is the world organisation of scheduled airlines. Its members carry the bulk of the world’s scheduled air traffic under the flage of over 100 nations. Originally IATA was founded in the Hague in Aug. 1919 with the primary objective of making a transport more convenient and acceptable to customers. Following the Chicago Conference of 1944, the airlines re-established IATA as the International Air Transport Association. Thus, IATA was founded by airlines in April, 1945 to help to meet the problems anticipated in the expansion of civil air services after the second world war.

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Aims And Objectives of IATA *To promote safe, regular and economic air transport for the benefit of the peoples of the world, to foster air commerce and to study the problems connected therewith; * To provide means for collaboration among air transport enterprises engaged directly or indirectly in international air transport service. * To cooperate with the International Civil Aviation Organisation (ICAO) and other International Organizations. As an organisation, IATA is voluntary, non-exclusive, non-political and democratic. Membership is automatically open to any operating company which has been licensed to provide Schedule air services by a government eligible for membership in ICAO. Airlines engaged directly in international operations are active members, while domestic airlines are associate members. All members are involved in trade association activities, while participation in the coordination of international fares and rates is optional.

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UFTAA – UNIVERSAL FEDERATION OF TRAVEL AGENTS ASSOCIATION

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UFTAA, the Universal Federation of Travel Agents' Associations, represents national travel agents' associations of more than one hundred countries. It is the only world body representing the interests of travel agents worldwide. UFTAA negotiates on equal terms with international organizations representing other sectors of the travel industry - airlines, hotels, railways, other suppliers - and enjoys consultative status with the United Nations. INTRODUCTION -:

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In the marketing of air transportation as defined by the IATA agency conferences, the role and function of the travel agent are regularly examined by the IATA UFTAA Consultative council, composed of both IATA and UFTAA members. The Council is empowered to consider and make recommendations on all issues affecting the operation of the Passenger Sales Agency Agreement and Administrative Rules, the reduced-rates travel rules for approved agents and other administrative resolutions which form a part of the passenger agency programmed. The diagram (Gig. 1.1) on the next page illustrates the relationship and the flow of communication between Agents, Meber Airlines and IATA. It can thus be seen that travel agents have the possibility to provide information to the passenger agency conference either through a member airline or through their association and UFTAA. The arrowed line connecting the passenger agency conference with the three area agency boards indicates the authority exercised by the conference over these boards and their local Agency Investigation Panels AIMS AND OBJECTIVES OF U F T A A

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P A T A – PACIFIC ASIA TRAVEL ASSOCIATION

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INTRODUCTION OF P A T A The Pacific Asia Travel Association (PATA) is an organization aiming to promote the sustainable development of tourism in the Asia-Pacific region. PATA Chapters are local community organizations of travel industry professionals who join in a co-operative Endeavour-within the framework of PATA to develop and promote travel and tourism to, from and within the Asia Pacific region and to provide local activities relevance for the aims and objectives of PATA. PATA Chapters are formed within local travel industry communities to meet their professional needs and attain their business objectives.PATA’s role is to position, promote and protect Asia Pacific travel and tourism. Through PATA’s extensive Chapter network, PATA is able to extend its reach to all corners of the globe. As PATA’s grassroots force, the Chapters are an extension of the Association.

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AIMS AND OBJECTIVES OF P A T A Networking – Closer communication between local travel and tourism industry stakeholders Shared experiences – Common interests and concerns that can be addressed at an immediate, local level Promoting knowledge – Educating local communities in source markets about travel options in Asia Pacific Organizations who participate in the PATA Chapters receive added value to their PATA membership. In addition to the benefits accorded to all PATA members, organizations within the Chapters have increased opportunities to address local issues. Chapters contribute to the Association by taking an active role in supporting PATA’s mission and by contributing to the growth and prosperity of the travel and tourism industry.

I C A O – INTERNATIONAL CIVIL AVIATION ORGANISATION : 

I C A O – INTERNATIONAL CIVIL AVIATION ORGANISATION ICAO

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INTRODUCTION OF I C A O The importance of international civil aviation in the social and economic development of states, and the role of the International Civil Aviation Organization (ICAO) in promoting the safety, efficiency and regularity of international air transport. the ICAO codes have a regional structure (they are broken up by 'sections' of the world), are not duplicated and are comprehensive. In general, the first letter is allocated by continent and represents a country or group of countries within that continent. The second letter generally represents a country within that region, and the remaining two are used to identify each airport.

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AIMS AND OBJECTIVES OF I C A O ICAO the specialised agency of the United Nations for civil aviation, was created by the Convention on International Civil Aviation signed in Chicago on 7 December 1944. Its aims and objectives are to develop the principles and techniques of international air travel navigation and to foster the planning development of international air transport. It also sets international standards and regulations necessary for safe, regular, efficient and economical air transport, and serves as the medium for co-operation in all fields of civil aviation among its 187 Contracting States. Another of ICAO's functions is to facilitate the adoption of international air law instruments and to promote their general acceptance. ICAO also conducts workshops in various regions to provide States with information and advice on its activities and to facilitate exchange of information and views. In addition, ICAO also provides assistance to States to improve their aviation security facilities and procedures.

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T A A I – TRAVEL AGENTS ASSOCIATION OF INDIA

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The Travel Agents Association of India (TAAI) was formed towards the end of the year 1951 by a group of twelve leading Travel agents, who felt that the time had come to create an Association to regulate the Travel industry in India. The primary purpose was to protect the interests of those engaged in the industry, to promote its orderly growth and development and to safeguard the rights of the traveling public. TAAI represents all that is professional, ethical and dynamic in  our nation's Travel related activity and has been recognized as the voice of the Travel and Tourism industry in India. With a membership data base of over 1800 Active; Allied and Associate members comprising of IATA accredited Travel Agencies; Airlines & General Sales Agencies; Hotels and Tour operators; TAAI is the largest Travel Association of India. INTRODUCTION OF T A A I

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TAAI endeavors to build in its constituents, and others it deals with, a commitment to : Apply superior technical skills to the job on hand. Deliver the highest  quality of service. Act with responsibility within sound financial parameters. Build trust and credibility in the marketplace. In fulfilling its mission and supporting traditional values as well as embracing change, TAAI's objectives are to work towards : A committed national membership. Widening its area of influence by judiciously delegating authority and responsibility to Regions, Chapters and City Committees. Professional management of its affairs at all levels. A responsive and well equipped Secretariat which benefits all members. The manner in which TAAI conducts itself on issues of trade principles and practices will determine its contribution to the Travel and Tourism industry. AIMS AND OBJECTIVES OF T A A I

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WARSAW CONVENTION

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CHICAGO CONVENTION The mission of the Chicago Convention and Tourism Bureau (CCTB) is to promote Chicago as the premier sales and marketing organization that promotes Chicago’s world-class assets to global leisure travel and convention business to ensure the economic vitality of the City and its member business community. This is accomplished through the sales and marketing

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AIMS AND OBJECTIVES OF CHICAGO CONVENTION Partners with the Chicago Office of Tourism and the Illinois Bureau of Tourism marketing, advertising and public relations representatives on consumer advertising initiatives, promotional projects, public relations and press events, sales missions and international trade and consumer travel shows. Destinations include United Kingdom, Republic of Ireland, Germany, Mexico, Austria, Switzerland, Japan, Italy and France. Additionally, the CCTB provides the following services to members to sell and promote Chicago to overseas markets: Generates hotel and service request leads Responds to international travel trade phone, email and fax inquiries Organize and conduct several travel trade familiarization tours per year

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WHAT ARE THE REQUIRMENTS OF THESE TRAVEL ORGANISATION The Foundation level modules will provide you with an understanding of travel and tourism, the importance of customer service and the role of the technology in the tourism field. You will become familiar with industry regulations including visas, health requirements, and ticketing as well as learn to calculate air fares for various types of journeys.

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UFTAA and IATA the Universal Federation of Travel Agents' Associations, represents national travel agents' associations of more than one hundred countries. It is the only world body representing the interests of travel agents worldwide. UFTAA negotiates on equal terms with international organizations representing other sectors of the travel industry - airlines, hotels, railways, other suppliers - and enjoys consultative status with the United Nations NEED OF THESE ORGANISATIONS

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ECONOMIC TICKET

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BIBILIOGRAPHY www.google.com www.cosmos.com www.globastours.com.

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ACKOWLEDGMENT THANKS TO Resha MAM FOR GIVING ME THE OPPORTUNITY TO KNOW ABOUT THE TRAVEL INDUSTRY