Presentation Transcript
Slide 1:Inbound/Outbound Call Center Services Call Centers India
End to End CISCO Support www.callcentersindia.net
Slide 2:About Call Centers India Call centers India is a Washington based corporation.
Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India.
The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.
Call centers India is a CISCO funded company. www.callcentersindia.net
Slide 3:Features at CCI The center is housed in a modern 11,000 sq. ft. facility.
3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform.
Electrical power and Internet connectivity www.callcentersindia.net
Slide 4:Key Personnel Its management team has over 20 years of combined call center experience.
Capacity of 1,000 stations.
Growing more than 15% quarter per quarter. www.callcentersindia.net
Slide 5:Services Offered Inbound Call Centers Services
Outbound Call Centers Services
Non-Voice Services www.callcentersindia.net
Slide 6:Inbound Call Center Services Order Hotlines
Customer service
Support lines
Handling call overflow www.callcentersindia.net
Slide 7:Outbound Call Center Services Verification calls
Collections
Lead generation and sales support
Assessment of demand
Collection of useful information and arranging appointments for the sales force
Market research
Customer satisfaction surveys www.callcentersindia.net
Slide 8:Non Voice Services Web services
Chat
Email
Programming services
Web based programming
PHP programming
Custom applications www.callcentersindia.net
Slide 9:Business Solution Data entry
Mystery shopping
Web chat & Email response
Qualitative analysis
Research services www.callcentersindia.net
Slide 10:Facility Located in suburb of New Delhi, India
Managed by experienced professionals
Current capacity expandable to 1,000 seats
Access to world's largest pool of college educated workers www.callcentersindia.net
Slide 11:Tech Specifications End-to-end CISCO based IP network
Complete Cisco Platform
Ability to call and receive calls from over 30 Countries www.callcentersindia.net
Slide 12:Quality Diff. Quality evaluation of agents
Live monitoring
100% call recording
Team leader to agent ratio 1:9
Daily agent feedback
Process transition manager
Specified account manager
Defined escalation procedures www.callcentersindia.net
Slide 13:Our Purpose Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.
Call Us at 206.384.4669 or Visit at http://www.callcentersindia.net www.callcentersindia.net
Slide 14:www.callcentersindia.net