corporates Etiqutes

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very useful for corporates

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Slide 1: 

CORPORATE ETIQUETTE BY JAMEEL PATHAN IIPS NANDED CAMPUS jameel.amd@gmail.com 09420252254 1 Jameel Pathan-IIPS CAMPUS-Nanded

OBJECTIVE : 

OBJECTIVE TO ACQUIRE SKILLS RELATED TO CORPORATE ETIQUETTE 2 Jameel Pathan-IIPS CAMPUS-Nanded

AGENDA : 

AGENDA WHY IS ETIQUETTE IMPORTANT? MANNERS FOR MEETING AND GREETING SUCCESSFUL ENCOUNTERS SPATIAL ARRANGEMENTS PROFESSIONAL PRESENCE SOCIAL NICETIES MANAGING DINING DILEMMAS EXPRESSING AND ACCEPTING APPRECIATION 3 Jameel Pathan-IIPS CAMPUS-Nanded

WHY IS ETIQUETTE IMPORTANT? : 

WHY IS ETIQUETTE IMPORTANT? GOOD MANNERS HELP YOU MAKE A POSITIVE IMPRESSION KNOWING THAT YOU ARE BEHAVING APPROPRIATELY HELPS YOU FEEL RELAXED AND CONFIDENT SO YOU CAN FOCUS ON BUSINESS 4 Jameel Pathan-IIPS CAMPUS-Nanded

WHY IS ETIQUETTE IMPORTANT? - Contd. : 

WHY IS ETIQUETTE IMPORTANT? - Contd. GOOD MANNERS SAVE YOU TIME - You won’t have to spend time soothing hurt feelings or making up for damaging mistakes PEOPLE LIKE TO DO BUSINESS WHEN YOU MAKE THEM FEEL COMFORTABLE 5 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS : 

SUCCESSFUL ENCOUNTERS SMALL TALK SKILLS - Tuning-In Techniques Smile - friendliness / receptivity Open posture - attentive Forward Lean - alert (arm’s distance) Tone - show interest Eye Contact - direct without staring Nod - understanding 6 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS - Contd. : 

SUCCESSFUL ENCOUNTERS - Contd. SMALL TALK SKILLS - Listening Manners Create a setting in which you can listen Tune out internal distractions - (worries) Monitor your body language - receptive Do not interrupt Repeat or paraphrase what was said 7 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS - Contd. : 

SUCCESSFUL ENCOUNTERS - Contd. SMALL TALK SKILLS - Your turn to talk It is appropriate to respond to what someone else has said If you need to start - topics may include: Weather, Sports, Traffic, Business Events, Books, Movies, TV Shows, Meeting Place or City (whichever is appropriate) It is gracious to call the person’s name during the conversation 8 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS - Contd. : 

SUCCESSFUL ENCOUNTERS - Contd. SMALL TALK SKILLS - Your turn to talk - Opening Lines Upbeat Observation - “ This is very impressive. It looks like…..” Open Ended Questions - “ What do you think of…..?” General Questions - “ Where are you from?” 9 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS : 

SUCCESSFUL ENCOUNTERS UNDERSTANDING BODY LANGUAGE - Person turns away or averts his eyes (disagreement / annoyed/ distracted) - Person turns to face you (interested) - Slouching (loosing interest) 10 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS : 

SUCCESSFUL ENCOUNTERS UNDERSTANDING BODY LANGUAGE - Raising hands to his chest (honest) - Wringing hands, nail-biting, foot tapping, shaking legs (nervous) 11 Jameel Pathan-IIPS CAMPUS-Nanded

SUCCESSFUL ENCOUNTERS - Contd. : 

SUCCESSFUL ENCOUNTERS - Contd. BEHAVIOR Talks too much Ignores others Interrupts Only discusses work IMPRESSION CREATED Nervous/Insensitive Snobbish Rude Too serious 12 Jameel Pathan-IIPS CAMPUS-Nanded

MANNERS FOR MEETING AND GREETING : 

MANNERS FOR MEETING AND GREETING IMPRESSIVE INTRODUCTION (First impressions can be lasting ones) - Say the name of the person who holds position of most authority and importance first - Keep it basic - say the name only once - Clarify - some information about the person - keep it short 13 Jameel Pathan-IIPS CAMPUS-Nanded

MANNERS FOR MEETING AND GREETING - Contd. : 

MANNERS FOR MEETING AND GREETING - Contd. IMPRESSIVE INTRODUCTION - When in doubt do not use first names - Admit that you have forgotten the name - rather than guess! - If someone neglects to introduce you - go ahead and introduce yourself - When you are introduced stand up and shake hands 14 Jameel Pathan-IIPS CAMPUS-Nanded

MANNERS FOR MEETING AND GREETING - Contd. : 

MANNERS FOR MEETING AND GREETING - Contd. HOW TO SHAKE HANDS - Say your name and extend your hand. A woman may want to extend her hand first - just in case the man is waiting for it - Extend your right hand at a slight angle, with your thumb up. Touch thumb joint to thumb joint. 15 Jameel Pathan-IIPS CAMPUS-Nanded

MANNERS FOR MEETING AND GREETING - Contd. : 

MANNERS FOR MEETING AND GREETING - Contd. HOW TO SHAKE HANDS - Provide a firm handshake but not a bone-breaking one - Message given: Limp - person is a wimp Bone-crushing - trying to dominate No response to extended hand - person is aloof 16 Jameel Pathan-IIPS CAMPUS-Nanded

MANNERS FOR MEETING AND GREETING - Contd. : 

MANNERS FOR MEETING AND GREETING - Contd. EXCHANGING BUSINESS CARDS - Card should be in good shape - Should be readily available - Be selective about distributing cards (but not while in a group) - Appropriate time - at the start or at the finish - not during a meal 17 Jameel Pathan-IIPS CAMPUS-Nanded

MANNERS FOR MEETING AND GREETING - Contd. : 

MANNERS FOR MEETING AND GREETING - Contd. TIPS ON TIMING It is rude to be late Apologize for your delay when you arrive Schedule meetings farther apart Estimate duration of tasks Be more organized Don’t overstay your welcome 18 Jameel Pathan-IIPS CAMPUS-Nanded

SPATIAL ARRANGEMENTS : 

SPATIAL ARRANGEMENTS INS AND OUTS - DEALING WITH DOORS Whoever gets to the door first opens it If someone is carrying something, you can assist to opening the door Never allow the door to slam in one’s face If a person holds the door for you say “Thank you” 19 Jameel Pathan-IIPS CAMPUS-Nanded

SPATIAL ARRANGEMENTS - Contd. : 

SPATIAL ARRANGEMENTS - Contd. INS AND OUTS - DEALING WITH DOORS While moving through revolving doors - get synchronized through courteous cooperation. Don’t stop abruptly or change speed suddenly. When you are the host, lead the way by going first and wait for the guest to join you 20 Jameel Pathan-IIPS CAMPUS-Nanded

SPATIAL ARRANGEMENTS - Contd. : 

SPATIAL ARRANGEMENTS - Contd. UPS AND DOWNS - ELEVATOR ETIQUETTE When an elevator stops at a floor that isn’t yours - move to allow people in and out A host should walk the departing visitor to the elevator Adopt a group mentality - move to the back or side to make room for others 21 Jameel Pathan-IIPS CAMPUS-Nanded

SPATIAL ARRANGEMENTS - Contd. : 

SPATIAL ARRANGEMENTS - Contd. SENSIBLE SEATING Let the host indicate where the visitor should sit. If not indicated, inquire before you take the seat Put the briefcase or purse on the floor Sit up straight and do not fidget 22 Jameel Pathan-IIPS CAMPUS-Nanded

SPATIAL ARRANGEMENTS - Contd. : 

SPATIAL ARRANGEMENTS - Contd. PHYSICAL DISTANCE - REASONABLE PROXIMITY In a business setting, you should rarely, if ever, touch a person Comfortable distance - 3 feet - or an arm’s length away It can help to keep your professional reputation intact 23 Jameel Pathan-IIPS CAMPUS-Nanded

PROFESSIONAL PRESENCE : 

PROFESSIONAL PRESENCE GROOMING STRENGTHS Hair is trimmed and well styled Hair is clean and free of dandruff Make up is well designed and appropriately applied Face is clean-shaven Nose and ear hairs are trimmed Finger nails are clean or polished 24 Jameel Pathan-IIPS CAMPUS-Nanded

PROFESSIONAL PRESENCE - Contd. : 

PROFESSIONAL PRESENCE - Contd. GROOMING STRENGTHS Amount of perfume is restrained Teeth are polished Breath is fresh Glasses fit well and are clean Posture is good - shoulders back, head up 25 Jameel Pathan-IIPS CAMPUS-Nanded

PROFESSIONAL PRESENCE - Contd. : 

PROFESSIONAL PRESENCE - Contd. GROOMING WEAKNESSES Food-stained clothing Slip or undergarments showing Hem unraveled Wrinkled clothing Button missing or unbuttoned Shoes need polishing 26 Jameel Pathan-IIPS CAMPUS-Nanded

PROFESSIONAL PRESENCE - Contd. : 

PROFESSIONAL PRESENCE - Contd. CLOTHING TIPS A double-breasted jacket should always be buttoned, including the inside button The tip of a man’s tie should extend to the middle of his belt Men’s dress shirts should always be long-sleeved 27 Jameel Pathan-IIPS CAMPUS-Nanded

SOCIAL NICETIES : 

SOCIAL NICETIES ENTERTAINING CLIENTS Dress appropriately for the situation Attempt to ensure the client has a good time. Make transportation, seating and meal arrangements as required. Be knowledgeable about the event and react appropriately to artists or players Use the time and effort to know more about the client - interests, family, personality 28 Jameel Pathan-IIPS CAMPUS-Nanded

SOCIAL NICETIES - Contd. : 

SOCIAL NICETIES - Contd. OFFICE PARTY MANNERS Be on time Treat your managers with respectful friendliness Look as if you are having fun Don’t flirt Don’t get drunk Don’t gossip 29 Jameel Pathan-IIPS CAMPUS-Nanded

MANAGING DINING DILEMMAS : 

MANAGING DINING DILEMMAS GETTING READY FOR LUNCH The restaurant should be an appropriate setting for a business lunch - ambience should be suitable and professional - should not be rushed through the meal Be aware that in any event, the meal itself is a prelude to the work that will take place 30 Jameel Pathan-IIPS CAMPUS-Nanded

MANAGING DINING DILEMMAS - Contd. : 

MANAGING DINING DILEMMAS - Contd. GETTING READY FOR LUNCH The person who does the inviting is the host and should immediately and clearly establish himself or herself as such When inviting the person, give the guest a choice of dates, a choice of restaurants, a choice of time The guest should know where to meet Ensure reservations have been made 31 Jameel Pathan-IIPS CAMPUS-Nanded

MANAGING DINING DILEMMAS - Contd. : 

MANAGING DINING DILEMMAS - Contd. Arrive 10 minutes early to greet your guest When the chair is pulled out, make sure your guest gets it - even if you’re the woman and he’s a man Never start discussing business until after you’ve given your guest a chance to order Use an appropriate approach to bringing up business, such as “ Well, shall we talk about the new contract?” 32 Jameel Pathan-IIPS CAMPUS-Nanded

MANAGING DINING DILEMMAS - Contd. : 

MANAGING DINING DILEMMAS - Contd. When it’s time to take care of the check the rule is simple - the host pays. If you are a lady, and your guest is a man - you may arrange to pay the bill away from the lunch partner to avoid embarrassment to him Use appropriate knives, spoons etc. Do not make chewing/slurping sounds. Do not heap your plate. Food dishes are to your left and drink containers to your right 33 Jameel Pathan-IIPS CAMPUS-Nanded

OFFICE EQUIPMENT ETIQUETTE : 

OFFICE EQUIPMENT ETIQUETTE TELEPHONE ETIQUETTE On receiving a call: Say “Hello” - Greet “ Good Morning.” Include your full name If extension is shared - mention Department If frequent outside calls - mention Company Include “verb” e.g. “This is Mary…” or “ Mary speaking” 34 Jameel Pathan-IIPS CAMPUS-Nanded

OFFICE EQUIPMENT ETIQUETTE : 

OFFICE EQUIPMENT ETIQUETTE TELEPHONE ETIQUETTE To improve the impression you make: Speak slowly and distinctly Don’t shout or raise your voice Don’t chew on anything Do not sneeze or cough into the receiver Apologize if you have dialed a wrong number Pay attention to your language 35 Jameel Pathan-IIPS CAMPUS-Nanded

OFFICE EQUIPMENT ETIQUETTE - Contd. : 

OFFICE EQUIPMENT ETIQUETTE - Contd. TELEPHONE ETIQUETTE Beware of background noise Silence those swallows Have notes at hand Ask if this is a good time to talk Don’t be afraid of pauses (2 seconds) Don’t have your secretary juggle calls Be well equipped (speaker phone, headset) 36 Jameel Pathan-IIPS CAMPUS-Nanded

OFFICE EQUIPMENT ETIQUETTE - Contd. : 

OFFICE EQUIPMENT ETIQUETTE - Contd. PROTOCOL FOR SHARED EQUIPMENT Learn how to use the equipment properly Take turns Clean up your mess before leaving the area If it’s empty, fill it If it breaks, fix it or get it fixed Leave equipment ready for the next user 37 Jameel Pathan-IIPS CAMPUS-Nanded

OFFICE EQUIPMENT ETIQUETTE - Contd. : 

OFFICE EQUIPMENT ETIQUETTE - Contd. FAX MACHINE FINESSE Don’t fax restricted-access material without advance permission Make sure your cover sheet includes the to and from names and departments and the number of pages sent When sending a fax, confirm receipt 38 Jameel Pathan-IIPS CAMPUS-Nanded

EXPRESSING AND ACCEPTING APPRECIATION : 

EXPRESSING AND ACCEPTING APPRECIATION GIVING COMPLIMENTS Be consistent - compliment everyone who deserves it Be specific - be direct Don’t confuse praise with feedback When appropriate give praise in public or in writing Be timely 39 Jameel Pathan-IIPS CAMPUS-Nanded

EXPRESSING AND ACCEPTING APPRECIATION - Contd. : 

EXPRESSING AND ACCEPTING APPRECIATION - Contd. ACCEPTING COMPLIMENTS Acknowledge the compliment - say “Thank You” Don’t argue with or attempt to qualify the compliment Even when you genuinely disagree with the reason for the compliment, don’t insult the speaker 40 Jameel Pathan-IIPS CAMPUS-Nanded

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