Effective Communication Skills :Effective Communication Skills Jameel Pathan-Nanded- 1 BY Jameel Pathan-


Objectives :Objectives Define and understand communication and the communication process List and overcome the filters/barriers in a communication process Practice active listening Tips to improve verbal and non verbal communication Jameel Pathan-Nanded- 2


What are the most common ways we communicate? :Jameel Pathan-Nanded- 3 What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language


What is Communication? :What is Communication? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Jameel Pathan-Nanded- 4 Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.


The Communication Process :The Communication Process Jameel Pathan-Nanded- 5 SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response


Types of Communication :Types of Communication One-way communication Two-way communication One to many Jameel Pathan-Nanded- 6


Components of Communication :Components of Communication Jameel Pathan-Nanded- 7 Verbal Communication Vocal communication Non-verbal communication


Features of Effective Communication :Features of Effective Communication Active Listening Eye contact Posture Simple language Questioning skills Jameel Pathan-Nanded- 8


Benefits of effective communication :Benefits of effective communication Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image Jameel Pathan-Nanded- 9


Barriers to communication :Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions Jameel Pathan-Nanded- 10


Hearing Vs Listening :Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Jameel Pathan-Nanded- 11 Listening is hard. You must choose to participate in the process of listening.


Active Listening :Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages. Steps to Effective Listening: Hearing Interpretation Evaluation Respond Jameel Pathan-Nanded- 12


Tips to become a better listener :Tips to become a better listener Don’t talk – listen. Don’t jump to conclusions. Listen between the lines. Ask questions/paraphrase. Don’t get distracted by the environment. Keep an open mind. Be willing to listen to someone else’s point of view and ideas. Provide feedback. Take advantage of your brain power. Jameel Pathan-Nanded- 13


Improving Verbal Communication-Tips :Improving Verbal Communication-Tips Eliminate Noise Get Feedback – Verbal & Body Signals Speak Slowly & Rephrase your sentence Don’t Talk down to the other person Listen Carefully & Patiently Jameel Pathan-Nanded- 14


Improving Body Language - Tips :Improving Body Language - Tips Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely Jameel Pathan-Nanded- 15


…in the new global and diverse workplace requiresexcellent communication skills! :…in the new global and diverse workplace requiresexcellent communication skills! Jameel Pathan-Nanded- 16 Success for YOU…


Questions :Questions Jameel pathan nanded 17 Thanks or being with me Jameel Pathan ICFAI National College Nanded Jameel.xp@gmail.com