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Telco@BoxA Telecommunications Market Solution : 

©Accenture 2002 - Proprietary and Confidential Telco@BoxA Telecommunications Market Solution

Summary : 

2 ©Accenture 2002 - Proprietary and Confidential Summary Introduction …

Telco@Box introduction : 

3 ©Accenture 2002 - Proprietary and Confidential Telco@Box introduction After having developed solutions for the major telco operators (very relevant but hardly to generalize), and leveraging the Accenture service lines (CRM, Supply Chain, etc.) and the Communication industry specific experience, and leveraging the alliances with the best technology providers Accenture had developed reusable solutions (“assets”) - Telco@Box - distinguished by cleaned concept, simple design, common sense decisions, enabling cost effective and reduced timeframe deployments

Telco@ Box - Target Client : 

4 ©Accenture 2002 - Proprietary and Confidential Telco@ Box - Target Client Telco@Box is a proven solution developed by Accenture and is suitable for Telco and ISP Operator who need: economical and scalable start-up application solutions support on identifying strategic and operative objectives process definition in order to support new business implementation plan in order to address priority business objectives solutions for the Evolution Hypotesis

Key aspects of Telco@Box : 

5 ©Accenture 2002 - Proprietary and Confidential Key aspects of Telco@Box Telco@Box is a collection of integration decisions already taken and proven (e.g. client/account hierarchies, catalog structure, etc.) with consistent design across application packages Telco@Box is a library of reusable assets Telco@Box is a way to capitalize experiences across multiple clients engagements Telco@Box is a flexible marketing approach from traditional work to more innovative ASP & VBSB (value based service bureau) delivery and pricing models

Type of Product and Services : 

6 ©Accenture 2002 - Proprietary and Confidential Type of Product and Services Telco@Box support a wide type of P/S portfolio for Telco and ISP operator: Voice Direct Access, Indirect Access, Value Added (Toll free, Pre-paid, Calling Card,…) Data Virtual Data Private Network,Intranet/Extranet, Leased Lines, Broadband. Internet Basic Access/Free Net Dial-up, Flat Access,Value added (Hosting, Housing, …) Other Unified messaging, Video Conferencing, eCommerce, ASP All products could be offered in a boundle way

Summary : 

7 ©Accenture 2002 - Proprietary and Confidential Summary Introduction Solution Description …

Telco@ Box - Scope : 

8 ©Accenture 2002 - Proprietary and Confidential Network Planning & Creation Network Management & Assurance Market Data Analysis Billing & Revenue Customer Care Marketing Sales & Provisioning Financial & Accounting Management Human Resources Enterprise Performance Management Product & Pricing Definition Business Systems Customer Relationships Management Systems (CRM) Network Support Systems Corporate Support Systems Based on our experience, we believe that top priority processes to be addressed from a new operator point of view are those related to CRM area. Priority Not priority Legend Telco@ Box - Scope

Telco@Box - Approach : 

9 ©Accenture 2002 - Proprietary and Confidential The solution has been developed following the BITE (Baseline, then Enhance) approach. The baseline scope addresses high priority functional areas. Customer Relationships Management Systems (CRM) Sales & Provisioning Sales & Service Negotiation Service Order Processing Account Management On-line Receivables Trouble Ticket generation & Inquiry Marketing Campaign design Customer Contact Management Bill Inquiry Service Order Management Service Activation Workforce Management Telemarketing Sales Management Product Catalogue Campaign Management Data mining Promotion Management Billing & Revenue Invoicing Pricing Treatment Account Receivables Revenue A/C & Reporting Payment collection Settlement Processing Wholesale Pricing & Billing Interconnect Billing Rated Item collection Event collection Usage data mediation Network Support Systems Network Planning & Creation Network Management & Assurance Corporate Support Systems Financial & Accounting Management Human Resources Enterprise Performance Management Product & Pricing Definition Market Data Analysis Business Systems Customer Definition Call Center Customer Care Telco@Box - Approach

Telco@Box - Application Architecture : 

10 ©Accenture 2002 - Proprietary and Confidential Telco@Box - Application Architecture Final Application Solution for these operators is characterized by application components: Sales Customer Care Order Management, Billing, Usage Mediation, Service Provisioning Interconnection ERP Banks/ Credit Cards/ Post Offices Customer CUSTOMER CARE BILLING & REVENUE Sales/Customer Care & Order Management Bill Formatting CALL CENTER ACD CSR SALES Billing Usage Mediation Interconnection Other Telcos FINANCIAL & ACCOUNTING MGT NETWORK INFRASTRUCTURE Service Provisioning Mediation ERP Application Switch Out of scope In scope

Telco@Box - Base Solution : 

11 ©Accenture 2002 - Proprietary and Confidential Telco@Box - Base Solution Geneva Product Catalogue Non-usage Event Collection Pricing /discounting Treatment Invoicing Bill Inquiry ACD/IVR Customer/Account data Product Catalogue Rated, discounted and taxes billing transactions Inbound calls Banks/ Credit Cards/Post Offices Credit authorization Customer Accounting movements for General Ledger feeding payment request Account Payable Sales Force Accounting Billing (manual invoice ) Account Receivable Bank Accounting Asset Accounting General Accounting (at Legal Entity level) Cost Centre Accounting Profit Centre Accounting Project Accounting (P&l statement) Legal and Managerial Consolidation SAP Network Activation / Disconnection CDR Other Telcos (OLO) Standardized Usage Event for interconnection Billing Incoming invoices for interconnection services Billing period summaries OLO Work orders Work orders status change Automatic Telco@Box Interfaces: Automatic package built-in Out of scope Standardized Usage Events CGI/Openet, Custom Usage Mediation Usage Collection Outbound calls

Additional Components Available in Telco@Box : 

12 ©Accenture 2002 - Proprietary and Confidential Sales Force Automation Commissioning Data Warehouse (client, traffic, interconnection) Integrated Management Reporting (Tableau de Bord) Fraud prevention Intranet CRM flash reporting Service Provisioning OLO gateway High volume content portal IP provisioning & self care Loyalty program manager CRM processes automated designer Additional Components Available in Telco@Box

Telco@Box - Technical Architecture : 

13 ©Accenture 2002 - Proprietary and Confidential Voice Front-Office CSRs . . . . . . . CC DB Server CC Appl.Server WinNT Oracle Interconnection Server Billing Server Mediation Device Server Back-office Clients . . . . . . Network Element (NE) UNIX UNIX UNIX UNIX Oracle Oracle Oracle Telco@Box - Technical Architecture