COMMUNICATION SKILLS

COMMUNICATION SKILLS:

COMMUNICATION SKILLS

TABLE OF CONTENTS:

TABLE OF CONTENTS Definition of Communication Origin of word communication Characteristics of communication Process of communication Encoding Decoding Semantic Gap Common frame of reference

TABLE OF CONTENTS:

TABLE OF CONTENTS Components of communication Communication cycle Media of communication Kinds of Non-verbal media Barriers to communication Role of communication in society

DEFINITIONS OF COMMUNICATION:

DEFINITIONS OF COMMUNICATION Communication is the process of transmitting feelings, attitudes, facts, believes and ideas between living beings. Communication is the exchange of meanings between individuals through a common system of symbols. Communication is the process for conduction the attention of another person for the purpose of replicating memories.

ORIGIN OF WORD COMMUNICATION:

ORIGIN OF WORD COMMUNICATION Communico / communicare To share means

CHARACTERISTICS OF COMMUNICATION:

CHARACTERISTICS OF COMMUNICATION Exchange of thoughts, feelings, facts and ideas Interaction among living beings Use of common system of symbols Reactions of receiver Environmental response Regulates behaviour A social affair

PROCESS OF COMMUNICATION:

PROCESS OF COMMUNICATION Effective communication is by the co-operation and participation of sender and receiver Sender sends message in an encoded language Receiver decodes the message Meaning gap is semantic gap Message is send by a proper medium and channel Feedback is send by the receiver

ENCODING:

ENCODING Sender sends the message to the receiver in a language that is common to both

DECODING:

DECODING Receiver when receives the message, converts it into some simple language that he can understand well.

SEMANTIC GAP:

SEMANTIC GAP It is the time taken by the receiver to comprehend the message. Semantic gap is the meaning gap. It is the disturbance during the process of communication.

COMMON FRAME OF REFERENCE:

COMMON FRAME OF REFERENCE FEEDBACK Sender Idea Media Channel Message Receiver Reaction SEMANTIC GAP 1 2 3 4 5 6 7

COMPONENTS OF COMMUNICATION PROCESS:

COMPONENTS OF COMMUNICATION PROCESS Sender Receiver Message Encoding Decoding Semantic gap Feedback

COMMMUNICATION CYCLE:

COMMMUNICATION CYCLE FORMAL CHANNEL INFORMAL CHANNEL GRAPVINE CONSENSUS VERTICAL HORIZONTAL DOWNWARD UPWARD

MEDIA OF COMMUNICATION:

MEDIA OF COMMUNICATION VERBAL MEDIA NON-VERBAL MEDIA AUDIO-VISUAL COMMUNICATION COMPUTER BASED COMMUNICATION

KINDS OF NON-VERBAL MEDIA:

KINDS OF NON-VERBAL MEDIA NON-VERBAL MEDIA OF COMMUNI-CATION KINESICS CHRONEMICS PARALINGUALS ARTIFACTS PROXEMICS

BARRIERS TO COMMUNICATION:

BARRIERS TO COMMUNICATION Physical barriers Linguistic & Semantic barriers Organizational barriers Socio-psychological barriers

ROLE OF COMMUNICATION IN SOCIETY:

ROLE OF COMMUNICATION IN SOCIETY Develops friendly relations Motivate and persuade people To educate people In seeking advice To get fame from all sides To console/sympathize someone To give information