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Premium member Presentation Transcript Slide 1: Respect in a Diverse Workplace Presented by: AbdulRehman For Managers and Supervisors Slide 2: Focus of Training Importance of respectful, diverse workplace Recognizing disrespect and harassment Case studies in diversity Manager’s role in valuing and promoting diversity Slide 3: Respectful Workplace Higher morale and positive attitudes Reduced stress, absenteeism and turnover Fewer legal entanglements Slide 4: Respectful Workplace Greater teamwork Higher productivity More creativity and initiative Creates reputation as “employer of choice” Slide 5: Continuum:From Respect to Violence • Respect – Affirm and Include • Disrespect – Denigrate and Exclude • Harassment • Violence Slide 6: Respect in the Workplace Including and drawing in others Active listening Being attentive and participating Slide 7: Respect in the Workplace Returning calls and responding promptly Direct, honest feedback Sensitivity to differences and diversity Apologizing when appropriate Slide 8: Self-Test on Respect Slide 9: What is Diversity? Diversity is about uniqueness Diversity is about individuality Slide 10: What Makes Us Different? Slide 11: Contrasting Views Traditional Top down control Assimilate uniqueness Limited range of styles Diversity is liability Uncommitted and uninformed leadership Slide 12: Contrasting Views Diverse Shared influence Value uniqueness Expanded range of styles Diversity is asset Committed and aware leadership Slide 13: Contrasting Views Underlying Assumption – Traditional Change people to preserve the mainstream Underlying Assumption – Diverse Modify culture to support uniqueness of people Slide 14: Employees Who Value Diversity Tolerant of “gray areas” Open to new ideas, experiences and views Committed to organizational success Appreciate and genuinely value differences Slide 15: Employees Who Value Diversity Sense of humor An “inclusive” attitude Good communication and listening skills Slide 16: Barriers to Respect Stereotyping Confirmation bias Fear Insensitivity Apathy Solutions Ask questions Open your mind Socialize Examine your behavior Respectfully confront disrespectful behavior Barriers and Solutions Slide 17: Stereotyping Bias: Women are more emotional than men. Fact: Jane is a woman. Conclusion: Therefore, Jane is emotional. Slide 18: Confirmation Bias Bias: Women are more emotional than men. Fact: Jane does not act emotional. Conclusion: There is something wrong with Jane. Slide 19: Effective Communication Establish contact Engage Paraphrase Seek clarification Share Don’t interrupt Slide 20: Definition of Disrespect Physical or verbal behavior that ridicules, insults or excludes others. Slide 21: Examples of Disrespect Insensitive jokes Malicious gossip Threats or intimidation Profanity Excluding others Slide 22: Examples of Disrespect Written, photographic or electronic media that ridicules, intimidates or demeans Public ridicule Statements or actions that stereotype individuals Slide 23: Manager’s Role Be a good role model Be open and available to discuss concerns Remain alert to disrespectful or excluding behavior Act promptly Slide 24: Examine Your Own Behavior Do I still have biases or “blind spots” about different aspects of diversity? Am I comfortable interacting with employees who are very different from me? Slide 25: Examine Your Own Behavior How would I feel if my manager treated me, my spouse, partner, or one of my children the way that I treat my employees? Slide 26: Guidelines for Managers Be self-aware Keep it job-related Be oversensitive Be fair Advocate Slide 27: Recognizing Harassment Describe the behavior in objective terms Determine if behavior is harassing in relation to a protected class or personal difference Slide 28: Recognizing Harassment Determine if exchange was initiated and conducted equally by both parties or was unwelcome by one or both parties Determine if it created a hostile environment for either of the parties or any bystanders Slide 29: Recognizing Harassment Consider whether behavior is appropriate Slide 30: Common Excuses “I didn’t mean any harm.” “We were off duty.” “If nobody complained, what’s the big deal?” “Everybody else was okay. What’s their problem?” “ Can’t anybody take a joke?” Slide 31: Investigating Harassment Keep detailed notes Utilize internal resources Reference your company policy Act quickly Maintain confidentiality Prevent retaliation Slide 32: Respectful Confrontation Do tell the person what you find offensive Do be specific about what you find disrespectful, insensitive or harassing Do tell the person what you want or don’t want to have happen Slide 33: Respectful Confrontation Don’t blame yourself Don’t ignore the behavior Don’t try to handle harassment on your own Slide 34: Case Studies Slide 35: Thank you for attending today’s session. Please complete the evaluations. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Respect in a Diverse Workplace innocenthaillian Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 572 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: August 28, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Slide 1: Respect in a Diverse Workplace Presented by: AbdulRehman For Managers and Supervisors Slide 2: Focus of Training Importance of respectful, diverse workplace Recognizing disrespect and harassment Case studies in diversity Manager’s role in valuing and promoting diversity Slide 3: Respectful Workplace Higher morale and positive attitudes Reduced stress, absenteeism and turnover Fewer legal entanglements Slide 4: Respectful Workplace Greater teamwork Higher productivity More creativity and initiative Creates reputation as “employer of choice” Slide 5: Continuum:From Respect to Violence • Respect – Affirm and Include • Disrespect – Denigrate and Exclude • Harassment • Violence Slide 6: Respect in the Workplace Including and drawing in others Active listening Being attentive and participating Slide 7: Respect in the Workplace Returning calls and responding promptly Direct, honest feedback Sensitivity to differences and diversity Apologizing when appropriate Slide 8: Self-Test on Respect Slide 9: What is Diversity? Diversity is about uniqueness Diversity is about individuality Slide 10: What Makes Us Different? Slide 11: Contrasting Views Traditional Top down control Assimilate uniqueness Limited range of styles Diversity is liability Uncommitted and uninformed leadership Slide 12: Contrasting Views Diverse Shared influence Value uniqueness Expanded range of styles Diversity is asset Committed and aware leadership Slide 13: Contrasting Views Underlying Assumption – Traditional Change people to preserve the mainstream Underlying Assumption – Diverse Modify culture to support uniqueness of people Slide 14: Employees Who Value Diversity Tolerant of “gray areas” Open to new ideas, experiences and views Committed to organizational success Appreciate and genuinely value differences Slide 15: Employees Who Value Diversity Sense of humor An “inclusive” attitude Good communication and listening skills Slide 16: Barriers to Respect Stereotyping Confirmation bias Fear Insensitivity Apathy Solutions Ask questions Open your mind Socialize Examine your behavior Respectfully confront disrespectful behavior Barriers and Solutions Slide 17: Stereotyping Bias: Women are more emotional than men. Fact: Jane is a woman. Conclusion: Therefore, Jane is emotional. Slide 18: Confirmation Bias Bias: Women are more emotional than men. Fact: Jane does not act emotional. Conclusion: There is something wrong with Jane. Slide 19: Effective Communication Establish contact Engage Paraphrase Seek clarification Share Don’t interrupt Slide 20: Definition of Disrespect Physical or verbal behavior that ridicules, insults or excludes others. Slide 21: Examples of Disrespect Insensitive jokes Malicious gossip Threats or intimidation Profanity Excluding others Slide 22: Examples of Disrespect Written, photographic or electronic media that ridicules, intimidates or demeans Public ridicule Statements or actions that stereotype individuals Slide 23: Manager’s Role Be a good role model Be open and available to discuss concerns Remain alert to disrespectful or excluding behavior Act promptly Slide 24: Examine Your Own Behavior Do I still have biases or “blind spots” about different aspects of diversity? Am I comfortable interacting with employees who are very different from me? Slide 25: Examine Your Own Behavior How would I feel if my manager treated me, my spouse, partner, or one of my children the way that I treat my employees? Slide 26: Guidelines for Managers Be self-aware Keep it job-related Be oversensitive Be fair Advocate Slide 27: Recognizing Harassment Describe the behavior in objective terms Determine if behavior is harassing in relation to a protected class or personal difference Slide 28: Recognizing Harassment Determine if exchange was initiated and conducted equally by both parties or was unwelcome by one or both parties Determine if it created a hostile environment for either of the parties or any bystanders Slide 29: Recognizing Harassment Consider whether behavior is appropriate Slide 30: Common Excuses “I didn’t mean any harm.” “We were off duty.” “If nobody complained, what’s the big deal?” “Everybody else was okay. What’s their problem?” “ Can’t anybody take a joke?” Slide 31: Investigating Harassment Keep detailed notes Utilize internal resources Reference your company policy Act quickly Maintain confidentiality Prevent retaliation Slide 32: Respectful Confrontation Do tell the person what you find offensive Do be specific about what you find disrespectful, insensitive or harassing Do tell the person what you want or don’t want to have happen Slide 33: Respectful Confrontation Don’t blame yourself Don’t ignore the behavior Don’t try to handle harassment on your own Slide 34: Case Studies Slide 35: Thank you for attending today’s session. Please complete the evaluations.