logging in or signing up Communication Skills imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 2145 Category: Education License: All Rights Reserved Like it (6) Dislike it (0) Added: April 11, 2011 This Presentation is Public Favorites: 9 Presentation Description No description available. Comments Posting comment... By: Ric830 (12 month(s) ago) Good day! This PPT is very informative, would you mind sending me a copy; I would appreciate it much. My e-mail add is ric830@yahoo.com Saving..... 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See all Premium member Presentation Transcript Communication Skills: Communication Skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is there for the day…: What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLet’s discover the power of communication : Let’s discover the power of communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comObjectives: Objectives What is Good and what is Bad Communication Some basic skills to become a Good Communicator Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com….and also: ….and also to recognize & overcome barriers advantages of listening to speak confidently to communicate effectively Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResearch shows, : Research shows, Communication is….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com body language 55% words 7% style 38%Why Communication: Why Communication to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHome Truths about Communication: Home Truths about Communication Good Communication can’t exist without honest listening We do not try HARD to get our message across We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWays & effects of Communication: Ways & effects of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com More Flexible, Less Accurate but responsive (Grapevine/Rumors) Informal Less Flexible, More Accurate but less responsive (JAGRITI…) FormalWhat is Communication…: What is Communication… Art of getting your message across effectively through: Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Visuals – leaves greatest impact Body Language – can make or mar Spoken words – first & simplest way Written words – reflects importanceTypes & Methods: Types & Methods Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Television, Newspaper, Magazines, Internet… Multimedia Photographs, Paintings, Videos, Film… Visuals Facial expressions, Actions, Voice Tone, Silence, Stance… Gestures Conversations, Interviews, Phone Calls, Requests… Spoken Letters, Memos, Reports… WrittenCommunication : The Flow: Communication : The Flow Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Sender Receiver Message Feedback Channel Perception Delivery Formulating Response UnderstandingEffective Communication: Effective Communication Is scarcer than quality water Is measured by results or actions Does not need to be very complex Is aimed at informing others Is complete and clear Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Personal Barriers Your style and character (rude, polite, shy, outspoken) Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Proper Pronunciation Communication Help Pen Buffalo Career Guest Colonel Buffet Bouquet Rendezvous Bulb Fax Prakash Pradeep Chandrajeet Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Organizational Barriers Culture Environment Size & structure Pace of activity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Process Barriers Channel/Medium Irrelevant Information loading Lack of Response or Feedback Inappropriate Questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOvercoming the Barriers: Overcoming the Barriers Say to yourself, “I will get Response” Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading – start with the English newspaper / Comics Understand first, then communicate Don’t be afraid of asking questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBody Language: Body Language Facial Expressions Gestures Posture Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBody Language: Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Frustration Clearing throat, "whew" sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. NervousnessBody Language: Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Defensiveness Open hands, unbuttoned coat Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away Openness Insecurity Pinching flesh, chewing pen, thumb over thumb, biting fingernailBody Language : Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coatBody language: Body language Look out for some more clues on Body Language in the given handout… Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSpeaking skills: Speaking skills A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Speaking: While Speaking Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Speaking over phone…: While Speaking over phone… Write down in advance what you want to say and in what order Smile Speak slowly Always be polite and friendly For long messages, follow a script Get confirmation Monitor your time Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWriting skills: Writing skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comClarity in Writing… : Clarity in Writing… Rs 1000000000 Rs. 10,00,00,000/- Rs. 10 Crore Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Writing… : While Writing… Plan what you want to say in your letter/ report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguous words Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Writing… : While Writing… KISS” (Edit the letter by cutting ruthlessly). Be kind to others’ eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKeep in mind while writing..: Keep in mind while writing.. Visualize the reader when you are writing Don’t write unbroken paragraphs Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKeep in mind while writing..: Keep in mind while writing.. Use headings and subheadings. Use ruled sheets instead of plain ones. Don’t print without thoroughly checking your sources. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comListening skills: Listening skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comListening – Why is it important?: Listening – Why is it important? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Writing Reading Speaking Listening Order in which we are taught Order in which we learn 9% 16% 30% 45%Objectives of Listening is..: Objectives of Listening is.. to receive information to understand effectively to enhance clarity to empathize Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo, while Listening… : So, while Listening… Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what you’ve heard Throw an echo Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Listening Looks like… : What Listening Looks like… The Listener keeps looking at the speaker The Listener’s body is in ‘open’ position The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense Nor slouching Listener utters humming sounds Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPresentation skills: Presentation skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Presenting: While Presenting Research (find out facts & figures) Prepare (Introduce, Discuss, Conclude) Rehearse Be confident Present Use proper media Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com5 styles of communicating to manage conflicts: 5 styles of communicating to manage conflicts Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “Go for it” You feel confident but uncooperative You win and other person loses “Run Away” You don’t feel confident or cooperative You lose “Yes, Boss” You feel cooperative but unconfident You let the other person win “Let’s Trade” You feel partly cooperative & confident You both win a bit and lose a bit “Let’s both win” Mutual Cooperation & Confidence You help one another to winTHE END…..: THE END….. “I HEAR, I forget I SEE, I remember I DO, I understand” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com You do not have the permission to view this presentation. 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Communication Skills imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 2145 Category: Education License: All Rights Reserved Like it (6) Dislike it (0) Added: April 11, 2011 This Presentation is Public Favorites: 9 Presentation Description No description available. Comments Posting comment... By: Ric830 (12 month(s) ago) Good day! This PPT is very informative, would you mind sending me a copy; I would appreciate it much. My e-mail add is ric830@yahoo.com Saving..... Post Reply Close By: imprintcenter (12 month(s) ago) Good Morning, Thank you for appreciating my work. I've mailed you the PPT. Hope it's useful. - Imprint Training Center Saving..... Edit Comment Close By: njvanitha (14 month(s) ago) Vanitha : Its very excellent and useful presentation . can you please e-mail the presentation to njvanitha@yahoo.com Saving..... Post Reply Close By: imprintcenter (14 month(s) ago) Good Evening, Thank you for appreciating my work. I've mailed you the presentation. Hope it's helpful. - Imprint training Center Saving..... Edit Comment Close By: karthi3344 (15 month(s) ago) a nice presentation... May i have a copy? please it will be very help full my symopzium my e-mail id--gkreddy1994@gmail.com Saving..... Post Reply Close By: imprintcenter (15 month(s) ago) Good Evening, Thank you for appreciating my work. I've mailed you the presentation. Hope it's helpful. - Imprint training Center Saving..... Edit Comment Close By: kanchanch (18 month(s) ago) I enjoyed the layout and overall content of your PPT, very well put together. Can you please e-mail me the presentation to kanchan.chourasia7@gmail.com. Thanks you very much! Saving..... Post Reply Close By: imprintcenter (18 month(s) ago) Good Morning, Thank you for appreciating my work, I've mailed you the presentation. Hope it's useful. - Imprint Training Center Saving..... Edit Comment Close By: Kusum8625 (19 month(s) ago) Can you please post me this interesting presentation ...Kusum Saving..... Post Reply Close By: imprintcenter (19 month(s) ago) Good Morning, Thank you for appreciating my work. I'll be happy to share my work with you. Please mail me your email ID on imprintspdp@gmail.com. - Imprint Training center Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Communication Skills: Communication Skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is there for the day…: What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLet’s discover the power of communication : Let’s discover the power of communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comObjectives: Objectives What is Good and what is Bad Communication Some basic skills to become a Good Communicator Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com….and also: ….and also to recognize & overcome barriers advantages of listening to speak confidently to communicate effectively Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResearch shows, : Research shows, Communication is….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com body language 55% words 7% style 38%Why Communication: Why Communication to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHome Truths about Communication: Home Truths about Communication Good Communication can’t exist without honest listening We do not try HARD to get our message across We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWays & effects of Communication: Ways & effects of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com More Flexible, Less Accurate but responsive (Grapevine/Rumors) Informal Less Flexible, More Accurate but less responsive (JAGRITI…) FormalWhat is Communication…: What is Communication… Art of getting your message across effectively through: Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Visuals – leaves greatest impact Body Language – can make or mar Spoken words – first & simplest way Written words – reflects importanceTypes & Methods: Types & Methods Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Television, Newspaper, Magazines, Internet… Multimedia Photographs, Paintings, Videos, Film… Visuals Facial expressions, Actions, Voice Tone, Silence, Stance… Gestures Conversations, Interviews, Phone Calls, Requests… Spoken Letters, Memos, Reports… WrittenCommunication : The Flow: Communication : The Flow Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Sender Receiver Message Feedback Channel Perception Delivery Formulating Response UnderstandingEffective Communication: Effective Communication Is scarcer than quality water Is measured by results or actions Does not need to be very complex Is aimed at informing others Is complete and clear Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Personal Barriers Your style and character (rude, polite, shy, outspoken) Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Proper Pronunciation Communication Help Pen Buffalo Career Guest Colonel Buffet Bouquet Rendezvous Bulb Fax Prakash Pradeep Chandrajeet Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Organizational Barriers Culture Environment Size & structure Pace of activity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Effective Communication: Barriers to Effective Communication Process Barriers Channel/Medium Irrelevant Information loading Lack of Response or Feedback Inappropriate Questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOvercoming the Barriers: Overcoming the Barriers Say to yourself, “I will get Response” Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading – start with the English newspaper / Comics Understand first, then communicate Don’t be afraid of asking questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBody Language: Body Language Facial Expressions Gestures Posture Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBody Language: Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Frustration Clearing throat, "whew" sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. NervousnessBody Language: Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Defensiveness Open hands, unbuttoned coat Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away Openness Insecurity Pinching flesh, chewing pen, thumb over thumb, biting fingernailBody Language : Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coatBody language: Body language Look out for some more clues on Body Language in the given handout… Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSpeaking skills: Speaking skills A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Speaking: While Speaking Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Speaking over phone…: While Speaking over phone… Write down in advance what you want to say and in what order Smile Speak slowly Always be polite and friendly For long messages, follow a script Get confirmation Monitor your time Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWriting skills: Writing skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comClarity in Writing… : Clarity in Writing… Rs 1000000000 Rs. 10,00,00,000/- Rs. 10 Crore Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Writing… : While Writing… Plan what you want to say in your letter/ report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguous words Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Writing… : While Writing… KISS” (Edit the letter by cutting ruthlessly). Be kind to others’ eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKeep in mind while writing..: Keep in mind while writing.. Visualize the reader when you are writing Don’t write unbroken paragraphs Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKeep in mind while writing..: Keep in mind while writing.. Use headings and subheadings. Use ruled sheets instead of plain ones. Don’t print without thoroughly checking your sources. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comListening skills: Listening skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comListening – Why is it important?: Listening – Why is it important? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Writing Reading Speaking Listening Order in which we are taught Order in which we learn 9% 16% 30% 45%Objectives of Listening is..: Objectives of Listening is.. to receive information to understand effectively to enhance clarity to empathize Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo, while Listening… : So, while Listening… Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what you’ve heard Throw an echo Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Listening Looks like… : What Listening Looks like… The Listener keeps looking at the speaker The Listener’s body is in ‘open’ position The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense Nor slouching Listener utters humming sounds Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPresentation skills: Presentation skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhile Presenting: While Presenting Research (find out facts & figures) Prepare (Introduce, Discuss, Conclude) Rehearse Be confident Present Use proper media Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com5 styles of communicating to manage conflicts: 5 styles of communicating to manage conflicts Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “Go for it” You feel confident but uncooperative You win and other person loses “Run Away” You don’t feel confident or cooperative You lose “Yes, Boss” You feel cooperative but unconfident You let the other person win “Let’s Trade” You feel partly cooperative & confident You both win a bit and lose a bit “Let’s both win” Mutual Cooperation & Confidence You help one another to winTHE END…..: THE END….. “I HEAR, I forget I SEE, I remember I DO, I understand” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com