Communication Skills

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Presentation Transcript

Communication Skills:

Communication Skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

What is there for the day…:

What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Let’s discover the power of communication :

Let’s discover the power of communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Objectives:

Objectives What is Good and what is Bad Communication Some basic skills to become a Good Communicator Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

….and also:

….and also to recognize & overcome barriers advantages of listening to speak confidently to communicate effectively Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Research shows, :

Research shows, Communication is….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com body language 55% words 7% style 38%

Why Communication:

Why Communication to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Home Truths about Communication:

Home Truths about Communication Good Communication can’t exist without honest listening We do not try HARD to get our message across We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Ways & effects of Communication:

Ways & effects of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com More Flexible, Less Accurate but responsive (Grapevine/Rumors) Informal Less Flexible, More Accurate but less responsive (JAGRITI…) Formal

What is Communication…:

What is Communication… Art of getting your message across effectively through: Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Visuals – leaves greatest impact Body Language – can make or mar Spoken words – first & simplest way Written words – reflects importance

Types & Methods:

Types & Methods Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Television, Newspaper, Magazines, Internet… Multimedia Photographs, Paintings, Videos, Film… Visuals Facial expressions, Actions, Voice Tone, Silence, Stance… Gestures Conversations, Interviews, Phone Calls, Requests… Spoken Letters, Memos, Reports… Written

Communication : The Flow:

Communication : The Flow Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Sender Receiver Message Feedback Channel Perception Delivery Formulating Response Understanding

Effective Communication:

Effective Communication Is scarcer than quality water Is measured by results or actions Does not need to be very complex Is aimed at informing others Is complete and clear Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Barriers to Effective Communication:

Barriers to Effective Communication Personal Barriers Your style and character (rude, polite, shy, outspoken) Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Barriers to Effective Communication:

Barriers to Effective Communication Proper Pronunciation Communication Help Pen Buffalo Career Guest Colonel Buffet Bouquet Rendezvous Bulb Fax Prakash Pradeep Chandrajeet Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Barriers to Effective Communication:

Barriers to Effective Communication Organizational Barriers Culture Environment Size & structure Pace of activity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Barriers to Effective Communication:

Barriers to Effective Communication Process Barriers Channel/Medium Irrelevant Information loading Lack of Response or Feedback Inappropriate Questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Overcoming the Barriers:

Overcoming the Barriers Say to yourself, “I will get Response” Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading – start with the English newspaper / Comics Understand first, then communicate Don’t be afraid of asking questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Body Language:

Body Language Facial Expressions Gestures Posture Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Body Language:

Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Frustration Clearing throat, "whew" sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. Nervousness

Body Language:

Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Defensiveness Open hands, unbuttoned coat Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away Openness Insecurity Pinching flesh, chewing pen, thumb over thumb, biting fingernail

Body Language :

Body Language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat

Body language:

Body language Look out for some more clues on Body Language in the given handout… Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Speaking skills:

Speaking skills A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

While Speaking:

While Speaking Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

While Speaking over phone…:

While Speaking over phone… Write down in advance what you want to say and in what order Smile Speak slowly Always be polite and friendly For long messages, follow a script Get confirmation Monitor your time Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Writing skills:

Writing skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Clarity in Writing… :

Clarity in Writing… Rs 1000000000 Rs. 10,00,00,000/- Rs. 10 Crore Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

While Writing… :

While Writing… Plan what you want to say in your letter/ report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguous words Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

While Writing… :

While Writing… KISS” (Edit the letter by cutting ruthlessly). Be kind to others’ eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Keep in mind while writing..:

Keep in mind while writing.. Visualize the reader when you are writing Don’t write unbroken paragraphs Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Keep in mind while writing..:

Keep in mind while writing.. Use headings and subheadings. Use ruled sheets instead of plain ones. Don’t print without thoroughly checking your sources. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Listening skills:

Listening skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Listening – Why is it important?:

Listening – Why is it important? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Writing Reading Speaking Listening Order in which we are taught Order in which we learn 9% 16% 30% 45%

Objectives of Listening is..:

Objectives of Listening is.. to receive information to understand effectively to enhance clarity to empathize Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

So, while Listening… :

So, while Listening… Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what you’ve heard Throw an echo Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

What Listening Looks like… :

What Listening Looks like… The Listener keeps looking at the speaker The Listener’s body is in ‘open’ position The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense Nor slouching Listener utters humming sounds Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Presentation skills:

Presentation skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

While Presenting:

While Presenting Research (find out facts & figures) Prepare (Introduce, Discuss, Conclude) Rehearse Be confident Present Use proper media Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

5 styles of communicating to manage conflicts:

5 styles of communicating to manage conflicts Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “Go for it” You feel confident but uncooperative You win and other person loses “Run Away” You don’t feel confident or cooperative You lose “Yes, Boss” You feel cooperative but unconfident You let the other person win “Let’s Trade” You feel partly cooperative & confident You both win a bit and lose a bit “Let’s both win” Mutual Cooperation & Confidence You help one another to win

THE END…..:

THE END….. “I HEAR, I forget I SEE, I remember I DO, I understand” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com