logging in or signing up Basic Communication Skills imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Copy Does not support media & animations WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 3722 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: April 09, 2011 This Presentation is Public Favorites: 8 Presentation Description No description available. Comments Posting comment... By: educareenglishhub (10 month(s) ago) Tulasi: very nice presentation, Please allow me to download this presentation, or please send me this on tulasi.putta85@gmail.com Saving..... Post Reply Close By: imprintcenter (10 month(s) ago) Good Morning, Thank you for appreciating my work. I've mailed you the presentation. Hope its useful. - Imprint Training Center Saving..... Edit Comment Close By: satishrelhan (10 month(s) ago) very nice presentation i want to include it in my liabrary Saving..... Post Reply Close By: imprintcenter (10 month(s) ago) Good Morning, Appreciate your comments, I'll be happy to share my work with you. Please mail me your email ID on imprintspdp@gmail.com. - Imprint Training Center Saving..... Edit Comment Close By: vacim (11 month(s) ago) I LL BE GRATEFUL IF THE AUTHOR EMAIL THIS PRESENTATION TO ME seemifying@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: rolapola (12 month(s) ago) please allow me to download this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: rolapola (12 month(s) ago) very nice presentation i want to include it in my liabrary Saving..... Post Reply Close By: imprintcenter (12 month(s) ago) Good Morning, Appreciate your comments, I'll be happy to share my work with you. Please mail me your email ID on imprintspdp@gmail.com. - Imprint Training Center Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Basic Communication Skills: Basic Communication Skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comESTABLISHING RAPPORT: Field of Consciousness ESTABLISHING RAPPORT Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHow do you go about Establishing Rapport?: How do you go about Establishing Rapport? You need Self-Confidence You must Understand People You must be Enthusiastic You must make Eye Contact You must be Interested in them Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication is a Series of Experiences of: Hearing Seeing Smell Touch Taste Communication is a Series of Experiences of Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication - Meaning: Communication - Meaning Communication is a dynamic process… through this process we convey a thought or feeling to someone else. how it is received depends on a set of events, stimuli, that person is exposed to. how you say what you say plays an important role in communication. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTotal Communication Process: Total Communication Process Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLevels of Communication: Levels of Communication VERBAL Intra verbal: intonation of word and sound Extra verbal : implication of words and phrases, semantics NON-VERBAL Gestures Postures Movements SYMBOLIC Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers in Communication (that have to do with the COMMUNICATOR): Barriers in Communication (that have to do with the COMMUNICATOR) Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers in Communication (that have to do with the COMMUNICATOR): Barriers in Communication (that have to do with the COMMUNICATOR) Disagreement between verbal and non-verbal messages Negative Self Image Lack of Feedback Lack of Motivation and Training Language and Vocabulary Level Lack of Self Awareness Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers in Communication (that have to do with the RECEIVER): Barriers in Communication (that have to do with the RECEIVER) Selective Perception Unwillingness to Change Lack of Interest in the Topic/Subject Prejudice & Belief System Rebuttal Instincts Personal Value System Here-and-Now internal & external factors Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comExternal Barriers in Communication: External Barriers in Communication Environment The venue The effect of noise Temperature in the room Other People – Status, Education Time Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com5 Basic reasons we Do Not Listen: 5 Basic reasons we Do Not Listen Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360 wpm) Lack of Training Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com4 Levels of Listening: 4 Levels of Listening The Non-Listener The Marginal Listener The Evaluative Listener The Active Listener Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comImproving Listening Skills: Improving Listening Skills By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it. By Asking Questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCOMMUNICATION: COMMUNICATION 7% WORDS Words are only labels and the listeners put their own interpretation on speakers words 38% PARALINGUISTIC The way in which something is said - the accent, tone and voice modulation is important to the listener. 55% BODY LANGUAGE What a speaker looks like while delivering a message affects the listener’s understanding most. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTypes of Body Language Remember that you are dealing with “PEOPLE”: Types of Body Language Remember that you are dealing with “PEOPLE” (P)OSTURES & GESTURES How do you use hand gestures? Stance? (E)YE CONTACT How’s your “Lighthouse”? (O)RIENTATION How do you position yourself? (P)RESENTATION How do you deliver your message? (L)OOKS Are your looks, appearance, dress important? (E)PRESSIONS OF EMOTION Are you using facial expressions to express emotion? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Basic Communication Skills imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Copy Does not support media & animations WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 3722 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: April 09, 2011 This Presentation is Public Favorites: 8 Presentation Description No description available. Comments Posting comment... By: educareenglishhub (10 month(s) ago) Tulasi: very nice presentation, Please allow me to download this presentation, or please send me this on tulasi.putta85@gmail.com Saving..... Post Reply Close By: imprintcenter (10 month(s) ago) Good Morning, Thank you for appreciating my work. I've mailed you the presentation. Hope its useful. - Imprint Training Center Saving..... Edit Comment Close By: satishrelhan (10 month(s) ago) very nice presentation i want to include it in my liabrary Saving..... Post Reply Close By: imprintcenter (10 month(s) ago) Good Morning, Appreciate your comments, I'll be happy to share my work with you. Please mail me your email ID on imprintspdp@gmail.com. - Imprint Training Center Saving..... Edit Comment Close By: vacim (11 month(s) ago) I LL BE GRATEFUL IF THE AUTHOR EMAIL THIS PRESENTATION TO ME seemifying@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: rolapola (12 month(s) ago) please allow me to download this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: rolapola (12 month(s) ago) very nice presentation i want to include it in my liabrary Saving..... Post Reply Close By: imprintcenter (12 month(s) ago) Good Morning, Appreciate your comments, I'll be happy to share my work with you. Please mail me your email ID on imprintspdp@gmail.com. - Imprint Training Center Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Basic Communication Skills: Basic Communication Skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comESTABLISHING RAPPORT: Field of Consciousness ESTABLISHING RAPPORT Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHow do you go about Establishing Rapport?: How do you go about Establishing Rapport? You need Self-Confidence You must Understand People You must be Enthusiastic You must make Eye Contact You must be Interested in them Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication is a Series of Experiences of: Hearing Seeing Smell Touch Taste Communication is a Series of Experiences of Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication - Meaning: Communication - Meaning Communication is a dynamic process… through this process we convey a thought or feeling to someone else. how it is received depends on a set of events, stimuli, that person is exposed to. how you say what you say plays an important role in communication. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTotal Communication Process: Total Communication Process Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLevels of Communication: Levels of Communication VERBAL Intra verbal: intonation of word and sound Extra verbal : implication of words and phrases, semantics NON-VERBAL Gestures Postures Movements SYMBOLIC Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers in Communication (that have to do with the COMMUNICATOR): Barriers in Communication (that have to do with the COMMUNICATOR) Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers in Communication (that have to do with the COMMUNICATOR): Barriers in Communication (that have to do with the COMMUNICATOR) Disagreement between verbal and non-verbal messages Negative Self Image Lack of Feedback Lack of Motivation and Training Language and Vocabulary Level Lack of Self Awareness Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers in Communication (that have to do with the RECEIVER): Barriers in Communication (that have to do with the RECEIVER) Selective Perception Unwillingness to Change Lack of Interest in the Topic/Subject Prejudice & Belief System Rebuttal Instincts Personal Value System Here-and-Now internal & external factors Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comExternal Barriers in Communication: External Barriers in Communication Environment The venue The effect of noise Temperature in the room Other People – Status, Education Time Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com5 Basic reasons we Do Not Listen: 5 Basic reasons we Do Not Listen Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360 wpm) Lack of Training Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com4 Levels of Listening: 4 Levels of Listening The Non-Listener The Marginal Listener The Evaluative Listener The Active Listener Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comImproving Listening Skills: Improving Listening Skills By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it. By Asking Questions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCOMMUNICATION: COMMUNICATION 7% WORDS Words are only labels and the listeners put their own interpretation on speakers words 38% PARALINGUISTIC The way in which something is said - the accent, tone and voice modulation is important to the listener. 55% BODY LANGUAGE What a speaker looks like while delivering a message affects the listener’s understanding most. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTypes of Body Language Remember that you are dealing with “PEOPLE”: Types of Body Language Remember that you are dealing with “PEOPLE” (P)OSTURES & GESTURES How do you use hand gestures? Stance? (E)YE CONTACT How’s your “Lighthouse”? (O)RIENTATION How do you position yourself? (P)RESENTATION How do you deliver your message? (L)OOKS Are your looks, appearance, dress important? (E)PRESSIONS OF EMOTION Are you using facial expressions to express emotion? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com