Conflict Management

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Presentation Transcript

Conflict Management:

Conflict Management

Types of Conflict:

Types of Conflict Personal/Relationship Internal/Self Professional/Work Place

Conflict Management:

Conflict Management Define Conflict Examine Possible Solutions Test Solution Evaluate Solution Accept or Reject Solution

Personal Conflict Hot Spots:

Personal Conflict Hot Spots Who is in Charge (Un)Equality Rules and Behavior Intimacy Issues Social Issues Distrust Demand vs. Withdrawl Personal Flaws Personal Distance

“If the only tool you have is a hammer, you will treat every situation that you encounter as a nail”:

“If the only tool you have is a hammer, you will treat every situation that you encounter as a nail” Abraham Maslow

Self-Conflict:

Self-Conflict Three Types of Intrapersonal Conflict: Approach-Approach Conflict Approach-Avoidance Conflict Avoidance-Avoidance Conflict

Self-Report:

Self-Report Accessibility and Organization Number of Expectations Individual and Developmental Differences

Professional Conflicts:

Professional Conflicts

Behavior which create Conflicts:

Behavior which create Conflicts Condescending and demeaning comments Overruling decisions Disrupting meetings Giving silent treatment to others Ignoring people Not giving credit where credit is due Giving dirty looks or negative eye contact

Causes for Poor Behaviors:

Causes for Poor Behaviors Overwork Stress Environment

Solutions for Preventing Conflicts at Workplace:

Solutions for Preventing Conflicts at Workplace Check all references Do not make excuses Vary the workload for the individuals Rotate people on assignments