Business Communication

Understanding business communication :

Objectives What Experts Say Communication Skills Special Challenges Communication Barriers Communication Process Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Understanding business communication

Objectives of Business Communication:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Objectives of Business Communication Describe how effective communication skills lead to personal and professional success. List the special challenges facing business communicators. List the most common communication barriers in business. Explain the different parts and their relationships in the model of communication

What Experts Say:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com What Experts Say Executives at 1,000 of the largest U.S. corporations say that interpersonal, written, and oral skills are the most difficult to find in job applicants. The better your communication skills the more earning potential you will have in life. We focus on those communication skills that executives consider most critical for business professionals.

Communication Skills are Crucial:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Skills are Crucial Improved Self- Presentation Skill You will appear more valuable when others easily understand your ideas, goals, and plans. Opportunity Promotion If you cannot express yourself through: letters reports memos interviews business conversations presentations and negotiations … you may find yourself passed over for higher level jobs.

Special Challenges :

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Special Challenges Information Management In the industrial age, human knowledge doubled every ten years; now knowledge doubles every year. The industrial age was successful because workers followed orders. Organizations in the information age cab only survive by employing people who take on responsibility and use their skills effectively. The key to using technology to manage information is knowing how to use it as a communication device.

Special Challenges :

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Special Challenges Cultural Diversity Cultural diversity--a highly diverse group of people, ideas, attitudes and backgrounds. Today there are more: Females physically challenged workers You will need to respond to the differing backgrounds and needs of your co-workers.

Special Challenges :

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Special Challenges Globalization Every organization competes for capital, human resources, and sales. Requires many of the skills involved with cross-cultural communication at home. Develop an awareness of norms and values of other countries. A direct approach versus small talk Other communication barriers : Customs Rituals Non verbal behaviors Different views of time and space

Special Challenges :

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Special Challenges Table 1.3 International Differences in Nonverbal Communication Gesture/ Body Language U.S. Custom International Customs Shaking hands Firm grip Eye contact Direct Japanese: avert “O.K.” gesture Enthusiasm, acceptance France: worthlessness Nodding/ shaking head Nodding: yes Shaking: no Bulgaria; the opposite Japanese: bow Middle East: a gentle grip

Communication Barriers:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Barriers Mismanaged Information Communicators are often unaware that their information is of poor quality, outdated, or poorly designed. Information quality is relative. You cannot always rely on familiar and trusted sources of data. Inadequate Communication Skills Poor communication skills result in material that is poorly organized, overwritten, and full of errors. Oral communication: mistakes, lose their places, fail to use proper gestures, and speak in monotones.

Communication Barriers:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Barriers Inappropriate Communication Media The systems or carriers that take message to people. Includes: letters, reports, memorandum, conversation, speeches, telephones, computers, and fax machines Inadequate Feedback Feedback is the response that a receiver of communication makes to the sender. Reasons: Not enough time, friction between communicators.

Communication Barriers:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Barriers Communication Anxiety Communication anxiety is the fear or the stress associated with certain types of communication situations. The fear and stress with certain types of communication is commonplace in the business world. For example, stage freight, or the fear of speaking in public. Other stressful communication situations include: performing appraisal interviews leading task force groups reprimanding employees delegating tasks to subordinates making small talk

Communication Process:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Process A flow of messages from a source (sender) to a receiver using a channel. Stimulus Anything that causes you to consider the communication process. Analysis Includes information management, critical thinking, an setting goals. Developing Five steps: decision making, context analysis, message design, media selection, and evaluation. Encoding The process of actually sending a message through a media destined for a receiver.

Communication Process:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Process Decoding Refers to receiving and processing messages, making sense of the message. Analysis Message interpretation: making sense of the message. Message evaluation: reception, comprehension, benefits, timeliness, appropriateness, creditability, and influence. Mutual Understanding The receiver must understand the message sent by the sender, the sender must know the the receiver understands the message. Developing a Feedback Message Refers to any response that you make to the sender of a message. Noise Anything that interferes, detracts, or adversely affects the message. Internal interference: processes within a person External distortions: environmental noise

Communication Process:

Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Process Sending Receiving Message Development Decoding Mutual Understanding Developing Feedback Messages Mutual Understanding Encoding Analysis Stimulus Analysis Message Feedback Noise 1. Information management 2. Critical thinking 3. Goal setting 1. Determine purpose 2. Situation analysis 3. Message design 4. Media selection 1. Interpretation 2. Evaluation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

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Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com The end