logging in or signing up Interpersonal Communication imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 280 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 11, 2011 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Interpersonal Communication: Interpersonal Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication: Communication The process of conveying feelings, attitudes, facts, beliefs, and ideas between individuals either verbally or non-verbally in such a way that the message intended is received. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comMessage: Message What you mean to say What you actually say What the other person hears What the other person thinks s/he hears What the other person says about what you said What you think the other person said about what you said Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication/Feedback Loop: Communication/Feedback Loop Step 1: The Idea Step 2: Encoding Step 3: Transmission Step 4: Receiving Step 5: Decoding Step 6: Understanding Step 7: Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication/Feedback Loop Simplified: Communication/Feedback Loop Simplified Message Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOne- and Two-Way Communication: One- and Two-Way Communication One-way communication is communication without feedback—also referred to as passive listening Two-way communication —key element is effective feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication More than 65% of the message is conveyed through nonverbal communication Nonverbal communication can reinforce the verbal message Nonverbal communication can replace verbal messages Nonverbal communication can contradict the verbal message Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication Facial Expressions and Eye Contact Vocal Qualities Paralinguistics—the study of vocal cues such as pitch, rate, tone, fluency, etc. Gestures and Body Movements Touching Ken Blanchard—”When you touch, don’t take.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication Personal Space Intimate distance—reserved for close friends and loved ones Personal distance—where a friendly conversation would take place Social distance—reserved for impersonal or businesslike interactions Public distance—reserved for speaking to a large audience Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication Physical environment and territory Clothing and personal appearance Silence Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comVerbal Communication: Verbal Communication The words and language we use to convey information The way we use words is as important as the words we use Semantics—the study of meaning and changes of meanings in words Assumptions—to accept as fact without any evidence of proof (to assume makes an “ass” out of “u” and “me”) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comVerbal Communication: Verbal Communication Self-Concept—The single most important factor affecting our communication with others Emotion-Packed phrases—by choosing emotion-packed phrases, we set a roadblock to open, direct communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGender and Communication: Gender and Communication Masculine and Feminine styles of communication Males tend to talk more about events, facts, achievements, etc. Females tend to talk about relationships, feelings, people, etc. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comListening: Listening Selective listening —hearing only certain parts of the conversation Attentive Listening —paying attention and focusing on the words that are being said. Empathic listening —listening with the intent to understand Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Listening: Barriers to Listening Psychological Filters —prejudices, past experiences, hopes, and anxieties Hidden Agenda —our special interest or grudge—we influence the conversation to support our hidden position Preoccupation or lack of interest Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comStyles of Responding: Styles of Responding Evaluative or Judging —the receiver makes a judgment about the motive, personality or reasoning of the sender Criticizing —can be constructive or destructive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comConstructive Criticism (Feedback): Constructive Criticism (Feedback) Emphasize behavior rather than personalities Refrain from using “You” messages Focus on actual observations rather than judgments Do not criticize when you are angry or upset Concentrate on sharing ideas rather than giving advice Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comStyles of Responding: Styles of Responding Advising —responding by offering solutions Supportive —shows the receiver’s intent to reassure, comfort or minimize the intense feelings of the sender Questioning —receiver wants to probe the sender Understanding —receiver is seeking to fully understand what the sender is actually saying Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comActive/Empathic Listening: Active/Empathic Listening In active listening, you see the situation and the message from the sender’s point of view—this includes the sender’s feelings, passion, importance, etc. In active listening the focus is on the other person not simply his/her message or the words they are saying Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps Toward Active Listening: Steps Toward Active Listening Develop a posture of involvement Make use of “door openers” Keep the other person talking through minimal encourages Respond reflectively Reflect content, meaning, feeling Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPerson-to-Person Communication: Person-to-Person Communication Carl Rogers’ Four Components of Active Listening Genuineness Acceptance Empathy Unconditional Positive Regard Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Interpersonal Communication imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 280 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 11, 2011 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Interpersonal Communication: Interpersonal Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication: Communication The process of conveying feelings, attitudes, facts, beliefs, and ideas between individuals either verbally or non-verbally in such a way that the message intended is received. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comMessage: Message What you mean to say What you actually say What the other person hears What the other person thinks s/he hears What the other person says about what you said What you think the other person said about what you said Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication/Feedback Loop: Communication/Feedback Loop Step 1: The Idea Step 2: Encoding Step 3: Transmission Step 4: Receiving Step 5: Decoding Step 6: Understanding Step 7: Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication/Feedback Loop Simplified: Communication/Feedback Loop Simplified Message Feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOne- and Two-Way Communication: One- and Two-Way Communication One-way communication is communication without feedback—also referred to as passive listening Two-way communication —key element is effective feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication More than 65% of the message is conveyed through nonverbal communication Nonverbal communication can reinforce the verbal message Nonverbal communication can replace verbal messages Nonverbal communication can contradict the verbal message Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication Facial Expressions and Eye Contact Vocal Qualities Paralinguistics—the study of vocal cues such as pitch, rate, tone, fluency, etc. Gestures and Body Movements Touching Ken Blanchard—”When you touch, don’t take.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication Personal Space Intimate distance—reserved for close friends and loved ones Personal distance—where a friendly conversation would take place Social distance—reserved for impersonal or businesslike interactions Public distance—reserved for speaking to a large audience Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal Communication: Nonverbal Communication Physical environment and territory Clothing and personal appearance Silence Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comVerbal Communication: Verbal Communication The words and language we use to convey information The way we use words is as important as the words we use Semantics—the study of meaning and changes of meanings in words Assumptions—to accept as fact without any evidence of proof (to assume makes an “ass” out of “u” and “me”) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comVerbal Communication: Verbal Communication Self-Concept—The single most important factor affecting our communication with others Emotion-Packed phrases—by choosing emotion-packed phrases, we set a roadblock to open, direct communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGender and Communication: Gender and Communication Masculine and Feminine styles of communication Males tend to talk more about events, facts, achievements, etc. Females tend to talk about relationships, feelings, people, etc. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comListening: Listening Selective listening —hearing only certain parts of the conversation Attentive Listening —paying attention and focusing on the words that are being said. Empathic listening —listening with the intent to understand Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Listening: Barriers to Listening Psychological Filters —prejudices, past experiences, hopes, and anxieties Hidden Agenda —our special interest or grudge—we influence the conversation to support our hidden position Preoccupation or lack of interest Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comStyles of Responding: Styles of Responding Evaluative or Judging —the receiver makes a judgment about the motive, personality or reasoning of the sender Criticizing —can be constructive or destructive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comConstructive Criticism (Feedback): Constructive Criticism (Feedback) Emphasize behavior rather than personalities Refrain from using “You” messages Focus on actual observations rather than judgments Do not criticize when you are angry or upset Concentrate on sharing ideas rather than giving advice Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comStyles of Responding: Styles of Responding Advising —responding by offering solutions Supportive —shows the receiver’s intent to reassure, comfort or minimize the intense feelings of the sender Questioning —receiver wants to probe the sender Understanding —receiver is seeking to fully understand what the sender is actually saying Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comActive/Empathic Listening: Active/Empathic Listening In active listening, you see the situation and the message from the sender’s point of view—this includes the sender’s feelings, passion, importance, etc. In active listening the focus is on the other person not simply his/her message or the words they are saying Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps Toward Active Listening: Steps Toward Active Listening Develop a posture of involvement Make use of “door openers” Keep the other person talking through minimal encourages Respond reflectively Reflect content, meaning, feeling Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPerson-to-Person Communication: Person-to-Person Communication Carl Rogers’ Four Components of Active Listening Genuineness Acceptance Empathy Unconditional Positive Regard Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com