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Premium member Presentation Transcript Interpersonal Communication: Interpersonal Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication: Communication Process Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication Process: Communication Process Communication process – Consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 3The Process of Communication: The Process of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comThe Process of Communication: The Process of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 5 How may the sender encode a message? Verbally or nonverbally. By speaking, writing, gesturing. What kinds of channels carry messages? Letters, e-mail, IM, memos, TV, telephone, voice, body. Others?The Process of Communication: The Process of Communication 5- 6 How does a receiver decode a message? Hearing, reading, observing When is communication successful? When a message is understood as the sender intended it to be. How can a communicator provide for feedback? Ask questions, check reactions, don’t dominate the exchange. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication : Communication Barriers Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Communication: Barriers to Communication Physical barriers hearing disabilities, noisy surroundings Psychological barriers tuning out ideas that counter our values Language problems unfamiliar or charged words Nonverbal distractions clothing, mannerisms, appearance Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 8Barriers to Communication: Barriers to Communication Thought speed our minds process thoughts faster than speakers say them Faking attention pretending to listen Grandstanding talking all the time or listening only for the next pause Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 9Steps in the Communication Process: Steps in the Communication Process Step 1 – The sender encodes the message and selects the transmission channel. Sender is the person who initiates the communication of information and meaning that are to be communicated. Encoding – Is the sender’s process of putting the message into a form that the receiver will understand. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 10Steps in the Communication Process: Steps in the Communication Process Step 1 – The sender encodes the message and selects the transmission channel. Semantics and jargon can be communication barriers. The three primary communication channels are oral, nonverbal, and written. Use of an inappropriate channel can result in missed communication. 5- 11 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 1 – The sender encodes the message and selects the transmission channel. The message is the physical form of the encoded information which is transmitted through a channel. The three primary communication channels are oral, nonverbal, and written. Use of an inappropriate channel can result in missed communication. 5- 12 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 2 – The sender transmits the message. Noise factors during the transmission of a message can disturb or confuse the receiver. To overcome noise, consider the physical surroundings before transmitting the message. 5- 13 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 3 – The receiver decodes the message and decides if feedback is needed. Decoding – The receiver’s process of translating the message into a meaningful form. A few barriers could include trust and credibility, not listening, and emotional barriers to communication. 5- 14 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 4 – Feedback After decoding the message, the receiver may give feedback to the sender. Filtering is the process of altering or distorting information to project a more favorable image. To help eliminate filtering, treat errors as a learning experience rather than as an opportunity to blame and criticize employees. 5- 15 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGender Conversation Differences: Gender Conversation Differences Men and women converse for different reasons. Gender style becomes a barrier to communication between the sexes. Men tend to talk to emphasize status. Women tend to talk to create connections and develop relationships. 5- 16 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Cross-Cultural Communication: Barriers to Cross-Cultural Communication Understand high- and low-context culture differences Social convention/directness Language/words used Etiquette and politeness Nonverbal Communication 5- 17 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comExhibit 5.4 - High- versus Low-Context Culture Communication Importance: Exhibit 5.4 - High- versus Low-Context Culture Communication Importance Context High-Context Culture Low-Context Culture Focus on nonverbal communications and subtle cues X Focus on actual spoken and written work X Credibility and trust are important X The need to develop relationships X Position, age, seniority X Use of precisely written legal contracts X Direct get down to business conversation X Managers tell employees (give orders) what to do X 5- 18 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGuidelines to Overcome Global Barriers to Communications: Guidelines to Overcome Global Barriers to Communications Believe that there are differences until similarity is proved. Delay judgment of peoples’ behavior until you are sure you are being culturally sensitive. Put yourself in the receiver’s position. When in doubt, ask. Follow the other person’s lead and watch his or her behavior. 5- 19 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSending Messages: Sending Messages To transmit messages effectively, managers must state exactly What they want? How they want it done? When they need it? 5- 20 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSending Messages: Sending Messages Before sending a message, carefully select the channel and plan how to send the message. The goals of communication are to influence, to inform, and/or to express feelings. Paraphrasing is the process of having the receiver restate the message in his or her own words. 5- 21 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSending Messages: Sending Messages The steps in the message-sending process: Step 1 – Develop rapport. Step 2 – State the communication objective. Step 3 – Transmit the message. Step 4 – Check understanding. Step 5 – Get a commitment and follow up. 5- 22 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comReceiving Messages: Receiving Messages Communication does not take place unless the message is received with mutual understanding. The message cannot be received accurately unless the receiver listens. 5- 23 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com10 Misconceptions about Listening: 10 Misconceptions about Listening Listening is a matter of intelligence. FACT: Careful listening is a learned behavior. Speaking is more important than listening in the communication process. FACT: Speaking and listening are equally important. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2410 Misconceptions about Listening: 10 Misconceptions about Listening Listening is easy and requires little energy. FACT: Active listeners undergo the same physiological changes as a person jogging. Listening and hearing are the same process. FACT: Listening is a conscious, selective process. Hearing is an involuntary act. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2510 Misconceptions about Listening: 10 Misconceptions about Listening Speakers are able to command listening. FACT: Speakers cannot make a person really listen. Hearing ability determines listening ability. FACT: Listening happens mentally—between the ears. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2610 Misconceptions about Listening: 10 Misconceptions about Listening Speakers are totally responsible for communication success. FACT: Communication is a two-way street. Listening is only a matter of understanding a speaker’s words. FACT: Nonverbal signals also help listeners gain understanding. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2710 Misconceptions about Listening: 10 Misconceptions about Listening Daily practice eliminates the need for listening training. FACT: Without effective listening training, most practice merely reinforces negative behaviors. Competence in listening develops naturally. FACT: Untrained people listen at only 25 percent efficiency. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 28Levels of listening: Levels of listening 5- 29 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLevels of listening: Levels of listening Projective listening holds the greatest potential for mutual understanding of the message. Empathic listening – The ability to understand and relate to another’s situation and feelings. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 30Active Projective Listening Tips: Active Projective Listening Tips Listening Pay attention (stop talking) Avoid distractions (control surroundings) Do not let your mind wander (develop a receptive mindset) Do not assume and interrupt (keep an open mind; listen for main points) Watch for nonverbal cues Ask questions Take selective notes Convey meaning 5- 31 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comActive Projective Listening Tips: Active Projective Listening Tips Analyzing Think (listen between the lines) Evaluate after listening (hold your fire) Evaluate facts presented (judge facts and ideas, not appearances) Speaking Paraphrase first (provide feedback) Watch for nonverbal cues. 5- 32 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponding to Messages: Responding to Messages Feedback - Process of verifying messages; facilitates job performance. 360-Degree Feedback provides performance feedback in four directions: Downward from the supervisor. Laterally from peers or coworkers. Upward from subordinates. Inwardly from the person getting the feedback. 5- 33 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGetting Feedback: Getting Feedback Feedback usually does not follow because people have a tendency not to ask questions because: They feel ignorant. They are ignorant. Receivers are reluctant to point out the sender’s ignorance. 5- 34 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGetting Feedback: Getting Feedback Guidelines managers should use when getting feedback on their messages. Be open to feedback. Be aware of nonverbal communication. Ask questions. Paraphrasing. 5- 35 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Advising Advising responses provide evaluation, personal opinion, direction, or instructions. Advising tends to close, limit, or direct the flow of communication away from the sender to the receiver. Giving advice is appropriate when you are directly asked for it. 5- 36 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Diverting Switches the focus of communication to a message of the receiver; this type of response is often called changing the subject. Diverting responses tend to redirect, close, or limit the flow of communication. Changing the subject is a good way to avoid arguments. 5- 37 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Probing A probing response asks the sender to give more information about some aspect of the message. It is useful to get a better understanding of the situation. Is appropriate during the early stages of the message to ensure understanding by getting more information. 5- 38 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Reassuring A reassuring response is given to be supportive and reduce the intensity of the emotions associated with the message. Is appropriate when the other person lacks confidence. 5- 39 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Reflecting The reflecting response paraphrases the message back to the sender to convey understanding and acceptance. It is used by the empathic projective listener. It leads to mutual understanding, while developing human relations. 5- 40 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com You do not have the permission to view this presentation. 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Interperosnal Communication imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 249 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 17, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Interpersonal Communication: Interpersonal Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication: Communication Process Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication Process: Communication Process Communication process – Consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 3The Process of Communication: The Process of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comThe Process of Communication: The Process of Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 5 How may the sender encode a message? Verbally or nonverbally. By speaking, writing, gesturing. What kinds of channels carry messages? Letters, e-mail, IM, memos, TV, telephone, voice, body. Others?The Process of Communication: The Process of Communication 5- 6 How does a receiver decode a message? Hearing, reading, observing When is communication successful? When a message is understood as the sender intended it to be. How can a communicator provide for feedback? Ask questions, check reactions, don’t dominate the exchange. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCommunication : Communication Barriers Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Communication: Barriers to Communication Physical barriers hearing disabilities, noisy surroundings Psychological barriers tuning out ideas that counter our values Language problems unfamiliar or charged words Nonverbal distractions clothing, mannerisms, appearance Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 8Barriers to Communication: Barriers to Communication Thought speed our minds process thoughts faster than speakers say them Faking attention pretending to listen Grandstanding talking all the time or listening only for the next pause Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 9Steps in the Communication Process: Steps in the Communication Process Step 1 – The sender encodes the message and selects the transmission channel. Sender is the person who initiates the communication of information and meaning that are to be communicated. Encoding – Is the sender’s process of putting the message into a form that the receiver will understand. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 10Steps in the Communication Process: Steps in the Communication Process Step 1 – The sender encodes the message and selects the transmission channel. Semantics and jargon can be communication barriers. The three primary communication channels are oral, nonverbal, and written. Use of an inappropriate channel can result in missed communication. 5- 11 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 1 – The sender encodes the message and selects the transmission channel. The message is the physical form of the encoded information which is transmitted through a channel. The three primary communication channels are oral, nonverbal, and written. Use of an inappropriate channel can result in missed communication. 5- 12 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 2 – The sender transmits the message. Noise factors during the transmission of a message can disturb or confuse the receiver. To overcome noise, consider the physical surroundings before transmitting the message. 5- 13 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 3 – The receiver decodes the message and decides if feedback is needed. Decoding – The receiver’s process of translating the message into a meaningful form. A few barriers could include trust and credibility, not listening, and emotional barriers to communication. 5- 14 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSteps in the Communication Process: Steps in the Communication Process Step 4 – Feedback After decoding the message, the receiver may give feedback to the sender. Filtering is the process of altering or distorting information to project a more favorable image. To help eliminate filtering, treat errors as a learning experience rather than as an opportunity to blame and criticize employees. 5- 15 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGender Conversation Differences: Gender Conversation Differences Men and women converse for different reasons. Gender style becomes a barrier to communication between the sexes. Men tend to talk to emphasize status. Women tend to talk to create connections and develop relationships. 5- 16 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBarriers to Cross-Cultural Communication: Barriers to Cross-Cultural Communication Understand high- and low-context culture differences Social convention/directness Language/words used Etiquette and politeness Nonverbal Communication 5- 17 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comExhibit 5.4 - High- versus Low-Context Culture Communication Importance: Exhibit 5.4 - High- versus Low-Context Culture Communication Importance Context High-Context Culture Low-Context Culture Focus on nonverbal communications and subtle cues X Focus on actual spoken and written work X Credibility and trust are important X The need to develop relationships X Position, age, seniority X Use of precisely written legal contracts X Direct get down to business conversation X Managers tell employees (give orders) what to do X 5- 18 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGuidelines to Overcome Global Barriers to Communications: Guidelines to Overcome Global Barriers to Communications Believe that there are differences until similarity is proved. Delay judgment of peoples’ behavior until you are sure you are being culturally sensitive. Put yourself in the receiver’s position. When in doubt, ask. Follow the other person’s lead and watch his or her behavior. 5- 19 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSending Messages: Sending Messages To transmit messages effectively, managers must state exactly What they want? How they want it done? When they need it? 5- 20 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSending Messages: Sending Messages Before sending a message, carefully select the channel and plan how to send the message. The goals of communication are to influence, to inform, and/or to express feelings. Paraphrasing is the process of having the receiver restate the message in his or her own words. 5- 21 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSending Messages: Sending Messages The steps in the message-sending process: Step 1 – Develop rapport. Step 2 – State the communication objective. Step 3 – Transmit the message. Step 4 – Check understanding. Step 5 – Get a commitment and follow up. 5- 22 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comReceiving Messages: Receiving Messages Communication does not take place unless the message is received with mutual understanding. The message cannot be received accurately unless the receiver listens. 5- 23 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com10 Misconceptions about Listening: 10 Misconceptions about Listening Listening is a matter of intelligence. FACT: Careful listening is a learned behavior. Speaking is more important than listening in the communication process. FACT: Speaking and listening are equally important. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2410 Misconceptions about Listening: 10 Misconceptions about Listening Listening is easy and requires little energy. FACT: Active listeners undergo the same physiological changes as a person jogging. Listening and hearing are the same process. FACT: Listening is a conscious, selective process. Hearing is an involuntary act. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2510 Misconceptions about Listening: 10 Misconceptions about Listening Speakers are able to command listening. FACT: Speakers cannot make a person really listen. Hearing ability determines listening ability. FACT: Listening happens mentally—between the ears. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2610 Misconceptions about Listening: 10 Misconceptions about Listening Speakers are totally responsible for communication success. FACT: Communication is a two-way street. Listening is only a matter of understanding a speaker’s words. FACT: Nonverbal signals also help listeners gain understanding. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 2710 Misconceptions about Listening: 10 Misconceptions about Listening Daily practice eliminates the need for listening training. FACT: Without effective listening training, most practice merely reinforces negative behaviors. Competence in listening develops naturally. FACT: Untrained people listen at only 25 percent efficiency. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 28Levels of listening: Levels of listening 5- 29 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLevels of listening: Levels of listening Projective listening holds the greatest potential for mutual understanding of the message. Empathic listening – The ability to understand and relate to another’s situation and feelings. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com 5- 30Active Projective Listening Tips: Active Projective Listening Tips Listening Pay attention (stop talking) Avoid distractions (control surroundings) Do not let your mind wander (develop a receptive mindset) Do not assume and interrupt (keep an open mind; listen for main points) Watch for nonverbal cues Ask questions Take selective notes Convey meaning 5- 31 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comActive Projective Listening Tips: Active Projective Listening Tips Analyzing Think (listen between the lines) Evaluate after listening (hold your fire) Evaluate facts presented (judge facts and ideas, not appearances) Speaking Paraphrase first (provide feedback) Watch for nonverbal cues. 5- 32 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponding to Messages: Responding to Messages Feedback - Process of verifying messages; facilitates job performance. 360-Degree Feedback provides performance feedback in four directions: Downward from the supervisor. Laterally from peers or coworkers. Upward from subordinates. Inwardly from the person getting the feedback. 5- 33 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGetting Feedback: Getting Feedback Feedback usually does not follow because people have a tendency not to ask questions because: They feel ignorant. They are ignorant. Receivers are reluctant to point out the sender’s ignorance. 5- 34 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGetting Feedback: Getting Feedback Guidelines managers should use when getting feedback on their messages. Be open to feedback. Be aware of nonverbal communication. Ask questions. Paraphrasing. 5- 35 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Advising Advising responses provide evaluation, personal opinion, direction, or instructions. Advising tends to close, limit, or direct the flow of communication away from the sender to the receiver. Giving advice is appropriate when you are directly asked for it. 5- 36 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Diverting Switches the focus of communication to a message of the receiver; this type of response is often called changing the subject. Diverting responses tend to redirect, close, or limit the flow of communication. Changing the subject is a good way to avoid arguments. 5- 37 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Probing A probing response asks the sender to give more information about some aspect of the message. It is useful to get a better understanding of the situation. Is appropriate during the early stages of the message to ensure understanding by getting more information. 5- 38 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Reassuring A reassuring response is given to be supportive and reduce the intensity of the emotions associated with the message. Is appropriate when the other person lacks confidence. 5- 39 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comResponse Styles: Response Styles Reflecting The reflecting response paraphrases the message back to the sender to convey understanding and acceptance. It is used by the empathic projective listener. It leads to mutual understanding, while developing human relations. 5- 40 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com