logging in or signing up Communication Skills imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 424 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 11, 2011 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: deepakcsit.verma (10 month(s) ago) gud............. Saving..... Post Reply Close By: imprintcenter (9 month(s) ago) Good Afternoon, Thank you for appreciating my work. Motivates me to do better. - Imprint Training Center Saving..... Edit Comment Close Premium member Presentation Transcript Communication: Communication Complete Guide Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOutline: Outline Introduction Language Nonverbal Communication Listening Public Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comFactors in Securing Professional Employment: Factors in Securing Professional Employment 1. Oral Communication 2. Listening Ability 3. Enthusiasm 4. Written skills 5. Technical Competence 6. Appearance 7. Poise 8. Work Experience 9. Resume 10. Specific Degrees Held Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Principles: Communication Principles Communication can be intentional or unintentional. It is impossible NOT to communicate. Communication is irreversible. Communication is unrepeatable. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Misconceptions: Communication Misconceptions Meanings are not in words. More communication is not always better. Communication will not solve all problems. Communication is not a natural ability. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCharacteristics of Competent Communicators: Characteristics of Competent Communicators A wide range of behaviors Ability to choose the most appropriate behavior Skill at performing behaviors Commitment Perspective Self-Monitoring Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSelf-Monitoring: Self-Monitoring Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPerception: Perception “I am not what I think I am. I am not what you think I am. I am what I think you think I am.” Bleiberg and Leubling Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comStereotyping: Stereotyping Women are _________________. Men are ____________________. Hispanics are ________________. Teenagers are _______________. Dancers are _________________. Politicians are ________________. People with AIDS are __________. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCultural Differences: Cultural Differences Language Nonverbal behaviors Beliefs about talk and silence Eye contact Proximity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Accuracy or Inaccuracy?: Accuracy or Inaccuracy? We judge ourselves more charitably than others. We cling to first impressions. We assume others are similar to us. We are influenced by the obvious. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPerception Checking to Prevent Misunderstandings: Perception Checking to Prevent Misunderstandings Describe the behavior. Suggest possible interpretations of the behavior. Request clarification about how to interpret the behavior. “You said you really liked the job I did, But something in your voice made me think you may not be happy with it. How do you really feel about my work?” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLanguage is: Language is Symbolic Subjective Rule-governed Phonological Rules (sound) Syntactic Rules (arrangement) Semantic Rules (meaning) Pragmatic Rules (interpretation by context) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comMessages take on different meanings.: Messages take on different meanings. “Let’s get together later.” “You look really pretty today.” What does it mean if your friend says it? What does it mean if your boss says it? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Impact of Language: Impact of Language Identity Affiliation Power Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Abuse of Language: Abuse of Language “Family Catches Fire Just in Time.” “20 Year Friendship Ends at Altar.” “We never do anything fun anymore.” “You need to have a better attitude.” “These (those) people need our help.” “It’s not bad .” “It’s good.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTaking Responsibility for It: Taking Responsibility for It “It bothers me when you’re late.” “It’s nice to see you.” “It’s a boring class.” “I’m worried when you’re late.” “I’m glad to see you.” “I’m bored in the class.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTaking Responsibility for But: Taking Responsibility for But “You’re really a great person……. “You’ve done good work for us……… “This paper has some good ideas….. BUT I think we should stop seeing each other.” BUT we’re going to have to let you go.” BUT I’m giving it a D because it’s late.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “I” vs. “You”: “I” vs. “You” “You’re always late.” “You need to have more discipline in your classroom.” “When you aren’t here by 7:30, I have to leave my duty station to cover yours.” “When you don’t have a tardy policy, I have a hard time dealing with your referrals.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Three Parts to the “I” Statement: Three Parts to the “I” Statement Describe the behavior: “When you don’t turn in your grades on time... Describe your feelings about it: “I can’t meet the deadline for data processing… Describe the consequences for you: “and our student report cards will be late to parents.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “We” vs. “You”: “We” vs. “You” “You need to be more organized.” “You shouldn’t be wasting time on that activity.” “You don’t have control of your classroom.” “We need to work on a format for your daily lesson plans.” “I would like to see us focus more on the SS Standards.” “We need to figure out how to manage your difficult students.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Three Bad Habits: Three Bad Habits Fact/Opinion Confusion Fact/Inference Confusion Emotive Language I’m casual. You’re a little careless. He’s a slob. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGender and Communication: Gender and Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Gender and Language: Gender and Language Content: Women discuss relationships; men discuss events. Reasons: Women use conversation to nurture; men use conversation to accomplish the job at hand. Style: Women use questions and justifiers; men use directives and interruptions. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Nonverbal Communication: Nonverbal Communication No matter what we do, we give off information about ourselves. Nonverbal communication makes up 60-90% of our messages. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comUnintentional behaviors differ from deliberate ones.: Unintentional behaviors differ from deliberate ones. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal communication is culture-bound.: Nonverbal communication is culture-bound. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal communication serves many functions.: Nonverbal communication serves many functions. Repeats Substitutes Complements Accents Regulates Contradicts Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTypes of Nonverbal Communication: Types of Nonverbal Communication Body orientation Posture Gestures Facial expressions Vocal tones Touch Physical attractiveness Clothing Proxemics Territoriality Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal communication is ambiguous.: Nonverbal communication is ambiguous. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comDeception: Deception Young people are better at uncovering lies than older people are. Women are more accurate than men at detecting lying; however, women are more likely to fall for the deception of intimate partners than are men. We are more likely to be deceived by those we know well. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com“What you do speaks so loud that the world can’t hear what you say.”: “What you do speaks so loud that the world can’t hear what you say.” When our nonverbal communication contradicts our verbal communication, the nonverbal messages are more powerful. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Dangerous Mistakes: Dangerous Mistakes Criminals select victims on the basis of the vulnerability shown in their posture. A tense posture indicates lack of power. Children, poor listeners, and people with low intellects do not understand sarcasm. Touch boosts compliance. We are more likely to obey people dressed in a high-status manner. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comDangerous Mistakes contd.. : Dangerous Mistakes contd.. Students are more responsive to teachers who reduce the distance between themselves and their classes. We grant people with higher status more personal “territory.” Low-status people must never make more important people wait. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWe spend more time listening than participating in any other form of communication.: We spend more time listening than participating in any other form of communication. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Elements of Listening: Elements of Listening Hearing Attending Understanding Responding Remembering Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com“Everybody’s talkin’ at me - I don’t hear a word they’re sayin’ - Only the echoes of my mind.”: “ Everybody’s talkin ’ at me - I don’t hear a word they’re sayin ’ - Only the echoes of my mind.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Types of Non- Listening: Types of Non- Listening Pseudolistening Stage-hogging Selective listening Insulated listening Defensive listening Ambushing Insensitive listening Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Who’s listening?: Who’s listening? 20% are thinking about sex. 20% are reminiscing about something. 20% are paying attention, but only 12% are listening actively. The rest are worrying, daydreaming, thinking about lunch or religion. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comDevil’s Dictionary - by Ambrose Bierce: Devil’s Dictionary - by Ambrose Bierce Bore - a person who talks when you wish him to listen Conversation - a fair for the display of the minor mental commodities, each exhibitor being too intent upon arrangement of his own wares to observe those of his neighbor. Egoist - a person of low taste, more interested in himself than in me Heaven - a place where the wicked cease from troubling you with talk of their personal affairs, and the good listen with attention while you expound your own. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhy don’t we listen?: Why don’t we listen? Message overload Preoccupation Rapid thought Effort External noise Hearing problems Faulty assumptions Lack of apparent advantages Lack of training Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHow can we listen better?: How can we listen better? Talk less. Get rid of distractions. Don’t judge prematurely. Look for key ideas. Ask questions. Paraphrase. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPublic Presentations: Public Presentations Content (what you say) Delivery (how you say it) Media (what they say you said) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBefore you begin, you should know…….: Before you begin, you should know……. Your purpose Your audience Your subject Your objective (in 25 words or less) Three major points How much time you have to speak How the program is arranged Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat should be written?: What should be written? Objective Main points in outline form Opening Closing Do not write out your entire speech. Do not read your speech. Use notes if necessary. Practice!!!!!!! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Effective Delivery: Effective Delivery Use simple words Don’t use lots of numbers Maintain eye contact Don’t memorize Gesture and move naturally Channel nervous energy into enthusiasm Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Dealing with the Media: Dealing with the Media Know who you’re dealing with. Ask for time if you need it. Don’t say anything you don’t want to see in print. If you don’t know the answer, say so. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTransition Techniques: Transition Techniques Step I: Take the question, let the questioner finish, and do not interrupt. Step II: Use a transition phrase to revert to your own agenda: “Our main concern is…” “Our top priority is…” What we are focused on is…” Close the interview. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comUse transitions to: Use transitions to Avoid giving personal opinions. Avoid hypothetical statements. Avoid interpreting facts beyond your area of expertise. Avoid leading questions that detract from your public record or the integrity of your message. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOther Good Advice: Other Good Advice Don’t do interviews in your private office. Treat phone interviews just like formal interviews. Tape your interview if the situation is controversial. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNever……………..: Never…………….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Say “no comment.” Provide inaccurate information. Speak “off the record.” Volunteer unnecessary informationAlways………..: Always……….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Be brief. Be confident. Be positive.The end: The end Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Communication Skills imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 424 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 11, 2011 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: deepakcsit.verma (10 month(s) ago) gud............. Saving..... Post Reply Close By: imprintcenter (9 month(s) ago) Good Afternoon, Thank you for appreciating my work. Motivates me to do better. - Imprint Training Center Saving..... Edit Comment Close Premium member Presentation Transcript Communication: Communication Complete Guide Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOutline: Outline Introduction Language Nonverbal Communication Listening Public Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comFactors in Securing Professional Employment: Factors in Securing Professional Employment 1. Oral Communication 2. Listening Ability 3. Enthusiasm 4. Written skills 5. Technical Competence 6. Appearance 7. Poise 8. Work Experience 9. Resume 10. Specific Degrees Held Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Principles: Communication Principles Communication can be intentional or unintentional. It is impossible NOT to communicate. Communication is irreversible. Communication is unrepeatable. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Communication Misconceptions: Communication Misconceptions Meanings are not in words. More communication is not always better. Communication will not solve all problems. Communication is not a natural ability. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCharacteristics of Competent Communicators: Characteristics of Competent Communicators A wide range of behaviors Ability to choose the most appropriate behavior Skill at performing behaviors Commitment Perspective Self-Monitoring Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSelf-Monitoring: Self-Monitoring Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPerception: Perception “I am not what I think I am. I am not what you think I am. I am what I think you think I am.” Bleiberg and Leubling Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comStereotyping: Stereotyping Women are _________________. Men are ____________________. Hispanics are ________________. Teenagers are _______________. Dancers are _________________. Politicians are ________________. People with AIDS are __________. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCultural Differences: Cultural Differences Language Nonverbal behaviors Beliefs about talk and silence Eye contact Proximity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Accuracy or Inaccuracy?: Accuracy or Inaccuracy? We judge ourselves more charitably than others. We cling to first impressions. We assume others are similar to us. We are influenced by the obvious. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPerception Checking to Prevent Misunderstandings: Perception Checking to Prevent Misunderstandings Describe the behavior. Suggest possible interpretations of the behavior. Request clarification about how to interpret the behavior. “You said you really liked the job I did, But something in your voice made me think you may not be happy with it. How do you really feel about my work?” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comLanguage is: Language is Symbolic Subjective Rule-governed Phonological Rules (sound) Syntactic Rules (arrangement) Semantic Rules (meaning) Pragmatic Rules (interpretation by context) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comMessages take on different meanings.: Messages take on different meanings. “Let’s get together later.” “You look really pretty today.” What does it mean if your friend says it? What does it mean if your boss says it? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Impact of Language: Impact of Language Identity Affiliation Power Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Abuse of Language: Abuse of Language “Family Catches Fire Just in Time.” “20 Year Friendship Ends at Altar.” “We never do anything fun anymore.” “You need to have a better attitude.” “These (those) people need our help.” “It’s not bad .” “It’s good.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTaking Responsibility for It: Taking Responsibility for It “It bothers me when you’re late.” “It’s nice to see you.” “It’s a boring class.” “I’m worried when you’re late.” “I’m glad to see you.” “I’m bored in the class.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTaking Responsibility for But: Taking Responsibility for But “You’re really a great person……. “You’ve done good work for us……… “This paper has some good ideas….. BUT I think we should stop seeing each other.” BUT we’re going to have to let you go.” BUT I’m giving it a D because it’s late.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “I” vs. “You”: “I” vs. “You” “You’re always late.” “You need to have more discipline in your classroom.” “When you aren’t here by 7:30, I have to leave my duty station to cover yours.” “When you don’t have a tardy policy, I have a hard time dealing with your referrals.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Three Parts to the “I” Statement: Three Parts to the “I” Statement Describe the behavior: “When you don’t turn in your grades on time... Describe your feelings about it: “I can’t meet the deadline for data processing… Describe the consequences for you: “and our student report cards will be late to parents.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com “We” vs. “You”: “We” vs. “You” “You need to be more organized.” “You shouldn’t be wasting time on that activity.” “You don’t have control of your classroom.” “We need to work on a format for your daily lesson plans.” “I would like to see us focus more on the SS Standards.” “We need to figure out how to manage your difficult students.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Three Bad Habits: Three Bad Habits Fact/Opinion Confusion Fact/Inference Confusion Emotive Language I’m casual. You’re a little careless. He’s a slob. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGender and Communication: Gender and Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Gender and Language: Gender and Language Content: Women discuss relationships; men discuss events. Reasons: Women use conversation to nurture; men use conversation to accomplish the job at hand. Style: Women use questions and justifiers; men use directives and interruptions. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Nonverbal Communication: Nonverbal Communication No matter what we do, we give off information about ourselves. Nonverbal communication makes up 60-90% of our messages. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comUnintentional behaviors differ from deliberate ones.: Unintentional behaviors differ from deliberate ones. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal communication is culture-bound.: Nonverbal communication is culture-bound. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal communication serves many functions.: Nonverbal communication serves many functions. Repeats Substitutes Complements Accents Regulates Contradicts Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTypes of Nonverbal Communication: Types of Nonverbal Communication Body orientation Posture Gestures Facial expressions Vocal tones Touch Physical attractiveness Clothing Proxemics Territoriality Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNonverbal communication is ambiguous.: Nonverbal communication is ambiguous. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comDeception: Deception Young people are better at uncovering lies than older people are. Women are more accurate than men at detecting lying; however, women are more likely to fall for the deception of intimate partners than are men. We are more likely to be deceived by those we know well. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com“What you do speaks so loud that the world can’t hear what you say.”: “What you do speaks so loud that the world can’t hear what you say.” When our nonverbal communication contradicts our verbal communication, the nonverbal messages are more powerful. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Dangerous Mistakes: Dangerous Mistakes Criminals select victims on the basis of the vulnerability shown in their posture. A tense posture indicates lack of power. Children, poor listeners, and people with low intellects do not understand sarcasm. Touch boosts compliance. We are more likely to obey people dressed in a high-status manner. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comDangerous Mistakes contd.. : Dangerous Mistakes contd.. Students are more responsive to teachers who reduce the distance between themselves and their classes. We grant people with higher status more personal “territory.” Low-status people must never make more important people wait. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWe spend more time listening than participating in any other form of communication.: We spend more time listening than participating in any other form of communication. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Elements of Listening: Elements of Listening Hearing Attending Understanding Responding Remembering Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com“Everybody’s talkin’ at me - I don’t hear a word they’re sayin’ - Only the echoes of my mind.”: “ Everybody’s talkin ’ at me - I don’t hear a word they’re sayin ’ - Only the echoes of my mind.” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Types of Non- Listening: Types of Non- Listening Pseudolistening Stage-hogging Selective listening Insulated listening Defensive listening Ambushing Insensitive listening Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Who’s listening?: Who’s listening? 20% are thinking about sex. 20% are reminiscing about something. 20% are paying attention, but only 12% are listening actively. The rest are worrying, daydreaming, thinking about lunch or religion. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comDevil’s Dictionary - by Ambrose Bierce: Devil’s Dictionary - by Ambrose Bierce Bore - a person who talks when you wish him to listen Conversation - a fair for the display of the minor mental commodities, each exhibitor being too intent upon arrangement of his own wares to observe those of his neighbor. Egoist - a person of low taste, more interested in himself than in me Heaven - a place where the wicked cease from troubling you with talk of their personal affairs, and the good listen with attention while you expound your own. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhy don’t we listen?: Why don’t we listen? Message overload Preoccupation Rapid thought Effort External noise Hearing problems Faulty assumptions Lack of apparent advantages Lack of training Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHow can we listen better?: How can we listen better? Talk less. Get rid of distractions. Don’t judge prematurely. Look for key ideas. Ask questions. Paraphrase. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPublic Presentations: Public Presentations Content (what you say) Delivery (how you say it) Media (what they say you said) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBefore you begin, you should know…….: Before you begin, you should know……. Your purpose Your audience Your subject Your objective (in 25 words or less) Three major points How much time you have to speak How the program is arranged Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat should be written?: What should be written? Objective Main points in outline form Opening Closing Do not write out your entire speech. Do not read your speech. Use notes if necessary. Practice!!!!!!! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Effective Delivery: Effective Delivery Use simple words Don’t use lots of numbers Maintain eye contact Don’t memorize Gesture and move naturally Channel nervous energy into enthusiasm Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Dealing with the Media: Dealing with the Media Know who you’re dealing with. Ask for time if you need it. Don’t say anything you don’t want to see in print. If you don’t know the answer, say so. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comTransition Techniques: Transition Techniques Step I: Take the question, let the questioner finish, and do not interrupt. Step II: Use a transition phrase to revert to your own agenda: “Our main concern is…” “Our top priority is…” What we are focused on is…” Close the interview. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comUse transitions to: Use transitions to Avoid giving personal opinions. Avoid hypothetical statements. Avoid interpreting facts beyond your area of expertise. Avoid leading questions that detract from your public record or the integrity of your message. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOther Good Advice: Other Good Advice Don’t do interviews in your private office. Treat phone interviews just like formal interviews. Tape your interview if the situation is controversial. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comNever……………..: Never…………….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Say “no comment.” Provide inaccurate information. Speak “off the record.” Volunteer unnecessary informationAlways………..: Always……….. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com Be brief. Be confident. Be positive.The end: The end Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com