logging in or signing up Non Verbal Communication imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 341 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 08, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: tejas12311 (14 month(s) ago) heyy really liked your presentation, can you share it??? my mail id is tejas12311@yahoo.co.in Saving..... Post Reply Close By: imprintcenter (14 month(s) ago) Good Morning!!! Thank you for appreciating my work. I've mailed you the Presentation. 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Edit Comment Close Premium member Presentation Transcript Training in Non-Verbal Communication: Training in Non-Verbal Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOCULESICS: Gaze & Eye Contact : OCULESICS: Gaze & Eye Contact Gaze is the term used to mean looking at a person Eye-contact means mutual gaze, where the two look at each other at the same time Maintaining eye contact signals genuineness Avoiding it signals shiftiness Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOCULESICS: Gaze & Eye Contact: OCULESICS: Gaze & Eye Contact Very Direct eye contact: Middle Easterners, Some Latin Americans, French Moderate eye contact : Americans, Northern European, British Minimal eye contact : East Asians, Southeast Asians, East Indians, Native Americans Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Paralanguage or Meta-communication?: What is Paralanguage or Meta-communication? Voice - 'vibrant', 'thick' or 'flat' Voice Dynamics Intonation no two intonations are alike Rhythm accent certain syllables more definitely, lengthen more vowels, shorten unaccented vowels Continuity of Speech speak brokenly, in uneasy splashes of word groups, speak continuously Speed of Speech speak above or below certain socialized speeds Pronunciation Vocabulary Personality reflected in choice of words Style Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comProsodic features or Types Intonation: Prosodic features or Types Intonation Interrogative: rising pitch when asking question Emotional: wide range of emotions Grammatical: clarity of 'asking' & 'telling' Information structure: convey what is new and what is already known in an utterance Textual: pitch rises at beginning of new item & then gradually fall Psychological: information in 'chunks' more easily perceived and memorized Indexical: marking personal identity by groups Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPROXEMICS: Interpersonal Attitude & Physical Contact: PROXEMICS: Interpersonal Attitude & Physical Contact Attitude: Hostile vs Friendly Dominant vs Submissive Physical Contact: Shaking hands, touching, holding, embracing, pushing, or patting Reflect an element of intimacy or Feeling of (or lack of) attraction. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPROXEMICS use of Space, Distance & Proximity: PROXEMICS use of Space, Distance & Proximity The distance conveys a non-verbal message. In some cultures it is a sign of attraction, In others it may reflect status or the intensity of the exchange Proximity in white Anglo Saxon cultures: Intimate Space – less than 18 inches Personal Space – 18 inches to 4 feet Social/Consultative Space – 4 - 12 ft Public Space – more than 12 ft Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHAPTICS: Contact vs Non Contact Use of physical contact when communicating: HAPTICS: Contact vs Non Contact Use of physical contact when communicating Contact: Arabs: Iraq, Kuwait, Saudi Arabia, Syria, United Arab Republic Latin Americans: Bolivia, Cuba, Equator, El Salvador, Mexico, Paraguay, Peru, Puerto Rico, Venezuela; Southern Europeans: French, Italian, Turkish Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHAPTICS: Contact vs Non Contact Use of physical contact when communicating: HAPTICS: Contact vs Non Contact Use of physical contact when communicating Non Contact: Asian: China, Indonesia, Japan, Philippines, Thailand; Indians and Pakistanis Northern Europeans: Australia, England, Germany, Netherlands, Norway, Scotland; Americans Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCHRONEMCIS: Time Perception : CHRONEMCIS: Time Perception Americans use M time: monochromatic time emphasizes schedules, appointments, segmentation, and promptness Germans & Swiss comment about Americans & time management Do one thing at a time, concentrate on the job Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCHRONEMCIS: Time Perception : CHRONEMCIS: Time Perception Middle East & Latin America use P time: polychromatic time characterized by several things going on at once Highly distractible Consider time commitments casually Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKINESICS: Body Language: KINESICS: Body Language Watching people's actions can bring you a lot closer to the truth than merely listening to what they say (which might be a cover-up) “Science" of kinesthetics, or "body language" Can be very revealing Outward expressions of inner feelings. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKINESICS: Body Language: KINESICS: Body Language Openness: Open hands, unbuttoned coat. Defensiveness: Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away. Insecurity: Pinching flesh, chewing pen, thumb over thumb, biting fingernail. Cooperation: Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKINESICS: Body Language: KINESICS: Body Language Confidence: Steeple hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on lapels of coat. Nervousness: Clearing throat, "whew" sound, whistling, smoking, pinching flesh, fidgeting, covering mouth, jiggling money or keys, tugging ears, wringing hands. Frustration: Short breaths, " tsk " sound, tightly clenched hands, wringing hands, fist-like gestures, pointing index finger, rubbing hand through hair, rubbing back of neck. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES - Hand Shake: GESTURES - Hand Shake Americans use a firm, solid grip Middle Easterners and Orientals prefer a gentle grip a firm grip to them suggests unnecessary aggressiveness Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – Eye Contact: GESTURES – Eye Contact Americans are taught to look directly Japanese and Koreans are taught to avoid direct eye contact, direct eye contact to them is considered a weakness, and may indicate sexual overtones Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – O.K. Gesture: GESTURES – O.K. Gesture Americans, forming a circle with thumb and forefinger to signal O.K. Means "zero" or worthless in France Money in Japan Calling someone a very bad name in Germany. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – Nodding Yes or No: GESTURES – Nodding Yes or No For Americans, up and down means yes, side to side means no In Bulgaria, the nods are reversed in meaning. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – Putting Feet on Table: GESTURES – Putting Feet on Table An American gesture is found to be offensive to nearly every other country around the globe Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 20: Body Signal Affiliation Dominance Bodily Contact touches, strokes, holds Proximity within normal range, closer proximity Orientation mutual gaze, more direct, intimate friends sit side-by-side Less direct Gaze more gaze, combined with smiles-especially males less gaze Eyebrow raised rapidly in greeting and flirtation Posture lean forward open arms & legs-especially female more relaxed, head tilted back hands on hips Facial Expression smiles Tone of Voice soft loud, assertive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOrientation: Orientation People may present themselves in various ways: face-to-face side-to-side back-to-back cooperating people are likely to sit side-by-side competitors frequently face one another. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Position Sign of?: What is Position Sign of? Competition Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Position Sign of?: What is Position Sign of? Cooperation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Position Sign of?: What is Position Sign of? Conversation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 25: NONVERBAL BEHAVIOR INTERPRETATION Brisk, erect walk Confidence Standing with hands on hips Readiness, aggression Sitting with legs crossed, foot kicking slightly Boredom Sitting, legs apart Open, relaxed Arms crossed on chest Defensiveness Walking with hands in pockets, shoulders hunched Dejection Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 26: NONVERBAL BEHAVIOR INTERPRETATION Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying Rubbing the eye Doubt, disbelief Hands clasped behind back Anger, frustration, apprehension Locked ankles Apprehension Head resting in hand, eyes downcast Boredom Rubbing hands Anticipation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 27: NONVERBAL BEHAVIOR INTERPRETATION Sitting with hands clasped behind head, legs crossed Confidence, superiority Open palm Sincerity, openness, innocence Pinching bridge of nose, eyes closed Negative evaluation Tapping or drumming fingers Impatience Steepling fingers Authoritative Patting/fondling hair Lack of self-confidence; insecurity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 28: NONVERBAL BEHAVIOR INTERPRETATION Tilted head Interest Stroking chin Trying to make a decision Looking down, face turned away Disbelief Biting nails Insecurity, nervousness Pulling or tugging at ear Indecision Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBody Posture: Body Posture Inclusiveness or non-inclusiveness of posture - defines the space for the activities and delimits access to and within the group Vis-a- vis or parallel body orientation -gives evidence about the types of social activities Congruence or non-congruence of stance and positioning of extremities - indicates association, non-association or dissociation of group members Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Affected Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Angry Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Curious Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Determined Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Excited Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Puzzled Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Rejecting Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Searching Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Shy Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Stealthy Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Watching Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Welcoming Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? True Self Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: Take the floor A listener can: actually interrupt; there may be a brief battle, volume being the principal weapon show impatience, using rapid head-nods, often accompanied by verbal signals such as 'yes', 'but' or 'well' Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: To keep the floor A speaker can raise the volume when the other interrupts and keep the volume raised if the other continues to try to interrupt keep a hand in mid-gesture at the end of sentences Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: To yield the floor A speaker can: come to the end of a sentence end by trailing off, or end with something open-ended like 'you know' drawl the final syllable end on a prolonged rising or falling pitch come to the end of some of the hand movements accompanying speech gaze at the other or nod Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: To decline an offer of the floor A listener can grunt or make 'uh-huh' noises complete the sentence briefly request clarification briefly restate what the speaker said Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? For Emphasis when you are speaking: To be persuasive Gaze more More gestures & head-nods More facial activity Higher speed of delivery Higher volume & louder Hesitate less Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To frame what you are saying: To “frame” what you are saying use: Tone of voice Speed Pitch bodily movements ”quote” or “roll eyes” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To illustrate a point when you are speaking To illustrate a point use: variety of movements hand movements to clarify the verbal message, e.g. 'spiral staircase' or 'over there' Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To provide feedback to your audience when you are speaking To give feedback use: encouraging head-nods Smiles 'uh-huh' sounds etc more negative Frowns Grimaces stares Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To provide synchronization so as to match style of speech with other party To synchronize use: period of adjustment of non-verbal signals to enable adjustment of your styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Let me see! Authoritative Pondering Thinking Considering Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Can I help! Trust me! You’re in good hands! Helping Hand Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I can’t take it anymore! It hurts so much! Pain Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So what is going on? I just want the facts all the facts! Suspicious Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? What? So that is what you were thinking? Inquisitive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I dare you! Defensive Self-Protective Not Trusting Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? What do you mean! I am not going to take this! Angry Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Wanna fight? Aggressive No flight here just fight that stressor! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Oh boy, the cameras are on me now! Dejected Disappointed Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I am so! I can do everything better than you! Assertive Self-Pride Confident Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? It’s not fair! I want it! I will make you miserable till I get it! Pout Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Oh Brother! Pensive Thinking Concentrating Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I dare you! Cold resolve Masking feelings Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? 1: Oh really must I be here? Why do I have to sit next to her? I’ve got it! 2: Worried. This guy to my right is weird. 3: Can I pull it off? This is important to my future! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? OH LORD! WHY? I can’t take this, it is too much! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? This guy is weird! Brush him off and I am free! Leave me alone! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Yuck! Well this is what she deserves! Rejecting Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I will get through this! Determined I will not budge! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? 1: I’m in charge here! Dominating Intimidating 2: Fearful Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Holy Cow! Wow! Shocked Surprised Bad Hair Day! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So Let me see? It was like this. I will give you what you want! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Now just stop that! Get out of here! Defensive Oppositional Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So tell me more! Open Accepting Welcoming Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Oh Yeah! Yummy! Pleasuring Enjoying Orally fixated! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So You want what? Tense Suspicious Hesitant Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? We girls do have fun! We enjoy each others’ company! Rapport Sociable Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? No! Leave me alone! Oh stop it! Withdrawn Pulled In Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo what do you think?: So what do you think? How important is non-verbal communication in your communications with others? What messages are you sending which you really do not want others to pick up? Ho can you improve your effectiveness as a communicator? What do you need to do so as to improve your ability to “listen” to the non-verbal cues of others? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Non Verbal Communication imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 341 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 08, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: tejas12311 (14 month(s) ago) heyy really liked your presentation, can you share it??? my mail id is tejas12311@yahoo.co.in Saving..... Post Reply Close By: imprintcenter (14 month(s) ago) Good Morning!!! Thank you for appreciating my work. I've mailed you the Presentation. Hope its useful. - Imprint Training Center Saving..... Edit Comment Close By: archugirl (15 month(s) ago) hye, please do me favor.. i need to download .. thanx so much Saving..... Post Reply Close By: imprintcenter (15 month(s) ago) Good Morning.. I'm glad you liked the presentation and will be happy to share it. Please mail me your Email ID at imprintspdp@gmail.com. Thank you, Imprint Training Center Saving..... Edit Comment Close Premium member Presentation Transcript Training in Non-Verbal Communication: Training in Non-Verbal Communication Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOCULESICS: Gaze & Eye Contact : OCULESICS: Gaze & Eye Contact Gaze is the term used to mean looking at a person Eye-contact means mutual gaze, where the two look at each other at the same time Maintaining eye contact signals genuineness Avoiding it signals shiftiness Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOCULESICS: Gaze & Eye Contact: OCULESICS: Gaze & Eye Contact Very Direct eye contact: Middle Easterners, Some Latin Americans, French Moderate eye contact : Americans, Northern European, British Minimal eye contact : East Asians, Southeast Asians, East Indians, Native Americans Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Paralanguage or Meta-communication?: What is Paralanguage or Meta-communication? Voice - 'vibrant', 'thick' or 'flat' Voice Dynamics Intonation no two intonations are alike Rhythm accent certain syllables more definitely, lengthen more vowels, shorten unaccented vowels Continuity of Speech speak brokenly, in uneasy splashes of word groups, speak continuously Speed of Speech speak above or below certain socialized speeds Pronunciation Vocabulary Personality reflected in choice of words Style Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comProsodic features or Types Intonation: Prosodic features or Types Intonation Interrogative: rising pitch when asking question Emotional: wide range of emotions Grammatical: clarity of 'asking' & 'telling' Information structure: convey what is new and what is already known in an utterance Textual: pitch rises at beginning of new item & then gradually fall Psychological: information in 'chunks' more easily perceived and memorized Indexical: marking personal identity by groups Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPROXEMICS: Interpersonal Attitude & Physical Contact: PROXEMICS: Interpersonal Attitude & Physical Contact Attitude: Hostile vs Friendly Dominant vs Submissive Physical Contact: Shaking hands, touching, holding, embracing, pushing, or patting Reflect an element of intimacy or Feeling of (or lack of) attraction. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comPROXEMICS use of Space, Distance & Proximity: PROXEMICS use of Space, Distance & Proximity The distance conveys a non-verbal message. In some cultures it is a sign of attraction, In others it may reflect status or the intensity of the exchange Proximity in white Anglo Saxon cultures: Intimate Space – less than 18 inches Personal Space – 18 inches to 4 feet Social/Consultative Space – 4 - 12 ft Public Space – more than 12 ft Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHAPTICS: Contact vs Non Contact Use of physical contact when communicating: HAPTICS: Contact vs Non Contact Use of physical contact when communicating Contact: Arabs: Iraq, Kuwait, Saudi Arabia, Syria, United Arab Republic Latin Americans: Bolivia, Cuba, Equator, El Salvador, Mexico, Paraguay, Peru, Puerto Rico, Venezuela; Southern Europeans: French, Italian, Turkish Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comHAPTICS: Contact vs Non Contact Use of physical contact when communicating: HAPTICS: Contact vs Non Contact Use of physical contact when communicating Non Contact: Asian: China, Indonesia, Japan, Philippines, Thailand; Indians and Pakistanis Northern Europeans: Australia, England, Germany, Netherlands, Norway, Scotland; Americans Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCHRONEMCIS: Time Perception : CHRONEMCIS: Time Perception Americans use M time: monochromatic time emphasizes schedules, appointments, segmentation, and promptness Germans & Swiss comment about Americans & time management Do one thing at a time, concentrate on the job Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comCHRONEMCIS: Time Perception : CHRONEMCIS: Time Perception Middle East & Latin America use P time: polychromatic time characterized by several things going on at once Highly distractible Consider time commitments casually Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKINESICS: Body Language: KINESICS: Body Language Watching people's actions can bring you a lot closer to the truth than merely listening to what they say (which might be a cover-up) “Science" of kinesthetics, or "body language" Can be very revealing Outward expressions of inner feelings. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKINESICS: Body Language: KINESICS: Body Language Openness: Open hands, unbuttoned coat. Defensiveness: Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away. Insecurity: Pinching flesh, chewing pen, thumb over thumb, biting fingernail. Cooperation: Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comKINESICS: Body Language: KINESICS: Body Language Confidence: Steeple hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on lapels of coat. Nervousness: Clearing throat, "whew" sound, whistling, smoking, pinching flesh, fidgeting, covering mouth, jiggling money or keys, tugging ears, wringing hands. Frustration: Short breaths, " tsk " sound, tightly clenched hands, wringing hands, fist-like gestures, pointing index finger, rubbing hand through hair, rubbing back of neck. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES - Hand Shake: GESTURES - Hand Shake Americans use a firm, solid grip Middle Easterners and Orientals prefer a gentle grip a firm grip to them suggests unnecessary aggressiveness Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – Eye Contact: GESTURES – Eye Contact Americans are taught to look directly Japanese and Koreans are taught to avoid direct eye contact, direct eye contact to them is considered a weakness, and may indicate sexual overtones Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – O.K. Gesture: GESTURES – O.K. Gesture Americans, forming a circle with thumb and forefinger to signal O.K. Means "zero" or worthless in France Money in Japan Calling someone a very bad name in Germany. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – Nodding Yes or No: GESTURES – Nodding Yes or No For Americans, up and down means yes, side to side means no In Bulgaria, the nods are reversed in meaning. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comGESTURES – Putting Feet on Table: GESTURES – Putting Feet on Table An American gesture is found to be offensive to nearly every other country around the globe Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 20: Body Signal Affiliation Dominance Bodily Contact touches, strokes, holds Proximity within normal range, closer proximity Orientation mutual gaze, more direct, intimate friends sit side-by-side Less direct Gaze more gaze, combined with smiles-especially males less gaze Eyebrow raised rapidly in greeting and flirtation Posture lean forward open arms & legs-especially female more relaxed, head tilted back hands on hips Facial Expression smiles Tone of Voice soft loud, assertive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comOrientation: Orientation People may present themselves in various ways: face-to-face side-to-side back-to-back cooperating people are likely to sit side-by-side competitors frequently face one another. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Position Sign of?: What is Position Sign of? Competition Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Position Sign of?: What is Position Sign of? Cooperation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is Position Sign of?: What is Position Sign of? Conversation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 25: NONVERBAL BEHAVIOR INTERPRETATION Brisk, erect walk Confidence Standing with hands on hips Readiness, aggression Sitting with legs crossed, foot kicking slightly Boredom Sitting, legs apart Open, relaxed Arms crossed on chest Defensiveness Walking with hands in pockets, shoulders hunched Dejection Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 26: NONVERBAL BEHAVIOR INTERPRETATION Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying Rubbing the eye Doubt, disbelief Hands clasped behind back Anger, frustration, apprehension Locked ankles Apprehension Head resting in hand, eyes downcast Boredom Rubbing hands Anticipation Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 27: NONVERBAL BEHAVIOR INTERPRETATION Sitting with hands clasped behind head, legs crossed Confidence, superiority Open palm Sincerity, openness, innocence Pinching bridge of nose, eyes closed Negative evaluation Tapping or drumming fingers Impatience Steepling fingers Authoritative Patting/fondling hair Lack of self-confidence; insecurity Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSlide 28: NONVERBAL BEHAVIOR INTERPRETATION Tilted head Interest Stroking chin Trying to make a decision Looking down, face turned away Disbelief Biting nails Insecurity, nervousness Pulling or tugging at ear Indecision Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comBody Posture: Body Posture Inclusiveness or non-inclusiveness of posture - defines the space for the activities and delimits access to and within the group Vis-a- vis or parallel body orientation -gives evidence about the types of social activities Congruence or non-congruence of stance and positioning of extremities - indicates association, non-association or dissociation of group members Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Affected Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Angry Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Curious Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Determined Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Excited Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Puzzled Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Rejecting Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Searching Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Shy Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Stealthy Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Watching Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? Welcoming Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat is this Posture?: What is this Posture? True Self Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: Take the floor A listener can: actually interrupt; there may be a brief battle, volume being the principal weapon show impatience, using rapid head-nods, often accompanied by verbal signals such as 'yes', 'but' or 'well' Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: To keep the floor A speaker can raise the volume when the other interrupts and keep the volume raised if the other continues to try to interrupt keep a hand in mid-gesture at the end of sentences Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: To yield the floor A speaker can: come to the end of a sentence end by trailing off, or end with something open-ended like 'you know' drawl the final syllable end on a prolonged rising or falling pitch come to the end of some of the hand movements accompanying speech gaze at the other or nod Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Bodily Communication would you use to:: What Bodily Communication would you use to: To decline an offer of the floor A listener can grunt or make 'uh-huh' noises complete the sentence briefly request clarification briefly restate what the speaker said Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? For Emphasis when you are speaking: To be persuasive Gaze more More gestures & head-nods More facial activity Higher speed of delivery Higher volume & louder Hesitate less Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To frame what you are saying: To “frame” what you are saying use: Tone of voice Speed Pitch bodily movements ”quote” or “roll eyes” Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To illustrate a point when you are speaking To illustrate a point use: variety of movements hand movements to clarify the verbal message, e.g. 'spiral staircase' or 'over there' Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To provide feedback to your audience when you are speaking To give feedback use: encouraging head-nods Smiles 'uh-huh' sounds etc more negative Frowns Grimaces stares Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comWhat Non-grammatical signals would you use?: What Non-grammatical signals would you use? To provide synchronization so as to match style of speech with other party To synchronize use: period of adjustment of non-verbal signals to enable adjustment of your styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Let me see! Authoritative Pondering Thinking Considering Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Can I help! Trust me! You’re in good hands! Helping Hand Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I can’t take it anymore! It hurts so much! Pain Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So what is going on? I just want the facts all the facts! Suspicious Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? What? So that is what you were thinking? Inquisitive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I dare you! Defensive Self-Protective Not Trusting Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? What do you mean! I am not going to take this! Angry Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Wanna fight? Aggressive No flight here just fight that stressor! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Oh boy, the cameras are on me now! Dejected Disappointed Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I am so! I can do everything better than you! Assertive Self-Pride Confident Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? It’s not fair! I want it! I will make you miserable till I get it! Pout Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Oh Brother! Pensive Thinking Concentrating Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I dare you! Cold resolve Masking feelings Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? 1: Oh really must I be here? Why do I have to sit next to her? I’ve got it! 2: Worried. This guy to my right is weird. 3: Can I pull it off? This is important to my future! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? OH LORD! WHY? I can’t take this, it is too much! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? This guy is weird! Brush him off and I am free! Leave me alone! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Yuck! Well this is what she deserves! Rejecting Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? I will get through this! Determined I will not budge! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? 1: I’m in charge here! Dominating Intimidating 2: Fearful Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Holy Cow! Wow! Shocked Surprised Bad Hair Day! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So Let me see? It was like this. I will give you what you want! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Now just stop that! Get out of here! Defensive Oppositional Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So tell me more! Open Accepting Welcoming Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? Oh Yeah! Yummy! Pleasuring Enjoying Orally fixated! Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? So You want what? Tense Suspicious Hesitant Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? We girls do have fun! We enjoy each others’ company! Rapport Sociable Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo What Does This Mean?: So What Does This Mean? No! Leave me alone! Oh stop it! Withdrawn Pulled In Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.comSo what do you think?: So what do you think? How important is non-verbal communication in your communications with others? What messages are you sending which you really do not want others to pick up? Ho can you improve your effectiveness as a communicator? What do you need to do so as to improve your ability to “listen” to the non-verbal cues of others? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com