logging in or signing up Communication and Conflict Management imprintcenter Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 3887 Category: Education License: All Rights Reserved Like it (5) Dislike it (0) Added: October 20, 2010 This Presentation is Public Favorites: 10 Presentation Description No description available. Comments Posting comment... By: nks121986 (5 month(s) ago) Nice presentation...............can you pl help me out to get this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: shamm86 (6 month(s) ago) Hi , I am a trainer with Dishnet Wireless Ltd , It will give me immense gratification if on my mail id email@example.com. Saving..... Post Reply Close Saving..... Edit Comment Close By: gandhisahil (7 month(s) ago) hi john will you please send me same presentation of communication and conflict management on firstname.lastname@example.org Saving..... Post Reply Close By: imprintcenter (7 month(s) ago) Good Morning, I'm glad you liked my presentation. Have mailed you the PPT. Hope it's helpful. - Imprint Training Center. Saving..... Edit Comment Close By: johndvillaver (29 month(s) ago) hope you allow us to download this ppt thanks a lot Saving..... Post Reply Close By: imprintcenter (29 month(s) ago) Good Evening, Thank you for appreciating my work. I'll be happy to share my presentation. Please mail me your email ID on email@example.com. _ Imprint Training Center Saving..... Edit Comment Close By: ginasari (35 month(s) ago) Thank you for making it so insightful and inspiring. I would like to share this with my fellow students, if you don't mind sending me a copy to firstname.lastname@example.org Thank you in advance. Warm Regard. Nina Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Communication and Conflict Management: Communication and Conflict Management Leadership Certificate – Level 1 Communication : Communication Is the way we interact with fellow humans Eyes Face Body Voices Words We see things:: We see things: not as they are but as we are Listen well so the message sent and the message received are what you want: Listen well so the message sent and the message received are what you want Taking responsibility for how we think means:: Taking responsibility for how we think means: Challenging the validity of our perceptions Challenging the absoluteness of our perceptions Challenging the current accuracy of our perceptions Our behaviours can be:: Our behaviours can be: Take responsibility! Own your role in relationships and circumstances Choose your responses Interrupt reactive patterns Don’t react – communicate! logical considered mature Communication Styles: Communication Styles The Director The Stabiliser The Party Person The Accountant Creating Empathy By What We Think:: Creating Empathy By What We Think: Take seriously the other person’s needs and concerns . We must value their right to their feelings and attitudes. Their privacy , values and experiences. Reserve judgment and blame. Empathy is learning to listen with you head and your heart Creating Empathy By What We Do: Creating Empathy By What We Do Be aware of and respectful of any cultural differences Look at the person and take an active interest in what they are saying Ask relevant questions for clarification Use open body language Be very aware of facial expression Make affirming gestures Use a warm vocal tone Empathy Blockers!: Empathy Blockers! Domination: Threatening Ordering Criticizing Name Calling ‘Should’ing” Empathy Blockers!: Empathy Blockers! Manipulation: Withholding relevant information Interrogating Praising to manipulate Empathy Blockers!: Empathy Blockers! Disempowerment: Diagnosing motives Untimely advice Changing the topic Empathy Blockers!: Empathy Blockers! Denial: Refusing to address the issue The Communication Process: The Communication Process 7% VERBAL – What you said 38% VOCAL – How you said it 55% VISUAL – Body language/non verbal We have to remember:: We have to remember: Much communication is unconscious Much communication is unintentional Much communication is incongruent PowerPoint Presentation: Communication is congruent when: What we Say and what we Do match. Managing Conflict: Managing Conflict We need to: S TOP T HINK A NALYSE R ESPOND In situations of crisis and potential conflict always remember star S T A R Conflict Resolution Strategies: Conflict Resolution Strategies AVOID Wait/See FORCE Win/Lose ACCOMMODATE Lose/Win COMPROMISE Lose/Win COLLABORATE Win/Win The Five Steps in Resolving Conflict:: The Five Steps in Resolving Conflict: Pray about the Problem Together Clarify the Issues – Focus on the Needs and Goals Understand Each Other’s Perspective Break the Conflict into Small Steps Give and Take You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.