Communication Barriers

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Chapter 2:

Chapter 2 Breaking barriers: communication in practice Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Identifying barriers :

Identifying barriers Communication is about overcoming barriers. State all the barriers that you can think of that impact on your day-to-day communication. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Common barriers to communication::

Common barriers to communication: Apparent ‘cause’ Practical Example Physiological Message in an internal report not received due to blindness. Psychological Message from external stakeholder ignored due to ‘groupthink’ Cultural Message from organisation misinterpreted by members of a particular group Political Message from internal stakeholder not sent because individual is marginalised Economic Message not available to a public sector organisation due to lack of resources Technological Message not delivered due to technical failure Physical Message cannot be heard and visual aids cannot be seen by some members of the audience

Communication Barriers:

Communication Barriers Physiological barriers; Social barriers; Cultural barriers; Ethical barriers; Overcoming the barriers. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Physiological Barriers:

Physiological Barriers Physiological barriers to communication are those that result from the performance characteristics and limitations of the human body and the human mind. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Perception – object recognition:

Figure 2.2 Perception – object recognition Perception – object recognition Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

What’s your perception?:

What’s your perception? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Optical illusion (1):

Optical illusion (1) Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Optical illusion (2):

Optical illusion (2) Port 1010 building in the Docklands region of Melbourne, Australia. 1010 LaTrobe Street, Docklands, Melbourne, VIC, Australia, 3008 Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Human memory processes:

Figure 2.4 Human memory processes: a three-stage model Human memory processes Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Human Memory:

Human Memory The sensory memory acts as a kind of temporary collection-point for incoming stimuli of all kinds; this limit is often identified as 6–7 separate pieces of information. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Social, cultural and ethical barriers:

Social, cultural and ethical barriers Social barriers to communication include the social psychological phenomenon of conformity; a process in which the norms, values and behaviours of an individual begin to follow those of the wider group. Cultural barriers to communication, which often arise where individuals in one social group have developed different norms, values, or behaviours to individuals associated with another group. Ethical barriers to communication; these occur when individuals working in an organisation find it difficult to voice dissent, even though their organisation is acting in ways they consider to be unethical. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Cultural barriers:

Cultural barriers Cultures shape the way we think and behave. They can be seen as both shaping and being shaped by our established patterns of communication. Nations, occupations, organisations, teams and other social groupings , all share a tendency to develop distinctive cultures. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

The iceberg metaphor for culture:

Figure 2.5 The iceberg metaphor for culture Source : http://www.indoindians.com/lifestyle/culture.htm The iceberg metaphor for culture Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Barriers to Ethical behaviour:

Barriers to Ethical behaviour Three communication-related barriers to ethical behavior in business organizations are: ‘moral silence’, failing to speak up about issues that are known to be wrong; ‘moral deafness’, failure to hear or attend to moral concerns raised by others; ‘moral blindness’, failure to recognize the moral implications of actions. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Overcoming Bias in Language:

Overcoming Bias in Language Example Unacceptable Preferable Gender bias Salesman Salesperson; Sales representative Manpower Workforce; Workers Man-made Artificial; Manufactured Ethnic bias Jim Wong is an unusually tall Asian Jim Wong is very tall Disability bias Crippled workers face many barriers on the job Workers with physical disabilities face many barriers on the job

Overcoming the barriers:

Overcoming the barriers Taking the receiver more seriously Thinking more clearly about the message Delivering messages skilfully Focusing on the receiver Using multiple channels and encoding Securing appropriate feedback Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Summary:

Summary Communication failures are endemic , often resulting in significant costs and harm to the organisation and its stakeholders. It is important to understand the underlying causes of communication failures , which may involve a range of factors: physiological, psychological, cultural, political, economic, technological and physical . Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Summary (continued):

Summary (continued) Communicators need a basic understanding of physiological processes including differences in alertness, selective attention, powers of perception and memory, and their potential impact on communication. It is also important to consider social and cultural barriers , including a tendency towards excessive conformity in social groups (‘groupthink’), moral silence and the complex issues arising from cultural diversity. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com

Summary (continued..):

Summary (continued..) In more general terms, barriers can be overcome by taking the receiver more seriously, and by thinking more clearly about the content, format and delivery of messages, including the use of multiple channels and forms of encoding. Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: imprintspdp@gmail.com