logging in or signing up TQM icba Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2526 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: June 01, 2009 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... By: mallwy (7 month(s) ago) please send me the file , it is a great job. thanks. mallwy@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close By: 4111 (14 month(s) ago) it is such a good material, please send me a file, thank you. Saving..... Post Reply Close Saving..... 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See all Premium member Presentation Transcript TQM : Gemba kaizen Email Consultancy 1 TQM By Ismail Clement AGENDA : Gemba kaizen Email Consultancy 2 AGENDA Definition of Quality Evolution of Quality Basic Concept of Quality Dimension of Quality Management Characteristics of Quality Services and Products Quality People AGENDA : Gemba kaizen Email Consultancy 3 AGENDA Quality Process Why Business Organization Requires TQM Cost Of Quality Definition of TQM Scope of TQM Purposes of TQM Focus of TQM AGENDA : Gemba kaizen Email Consultancy 4 AGENDA TQM Strategies TQM Implementation Responsbilities Characteristic of TQM Organization Principles Supporting TQM Management Commitment Strategic Quality Planning Customer Focus Training and Recognition AGENDA : Gemba kaizen Email Consultancy 5 AGENDA Teamwork Performance Management Quality Assurance Benefits of TQM Slide 6: Gemba kaizen Email Consultancy 6 Total Quality Management The Route to improving performance Training Conducted By: Ismail Clement Slide 7: Gemba kaizen Email Consultancy 7 OBJECTIVE………… Understanding the concept of Quality Understanding the concept of TQM Understanding the principles of TQM Implementing TQM Benefits of TQM Slide 8: Gemba kaizen Email Consultancy 8 What is Quality? Quality is everyone responsibility Slide 9: Gemba kaizen Email Consultancy 9 PHILIP B CROSBY…. “ Conformance to requirement” JOSEPH M JURAN……. “ A predictable degree of uniformity and dependability at low cost and suited to the market” Slide 10: Gemba kaizen Email Consultancy 10 MODERN DEFINITION…….. “ Customer Satisfaction” “ Right the first time and all time” “ Zero defect ” “ Producing the BEST in class” Slide 11: Gemba kaizen Email Consultancy 11 Evolution of Quality Quality Inspection Quality Control Building Quality Quality Management QA/ QC TQC/ TQM Slide 12: Gemba kaizen Email Consultancy 12 BASIC CONCEPT OF QUALITY WHY? “ Customer satisfaction and profit “ WHAT? “ Customer needs and wants “ WHO? “ All employees “ Slide 13: Gemba kaizen Email Consultancy 13 WHEN? “ All the time” WHERE? “ All the place” HOW? “ Preventing failure and doing continuous improvement” Slide 14: Gemba kaizen Email Consultancy 14 DIMENSION OF QUALITY MANAGEMENT Quality product/ service Quality Process Quality Employee Slide 15: Gemba kaizen Email Consultancy 15 CHARACTERISTICS OF QUALITY SERVICES AND PRODUCTS Courtesy Friendliness Timeliness Durability Reliability Aesthetics Functionality Safety Slide 16: Gemba kaizen Email Consultancy 16 QUALITY PEOPLE (EMPLOYEE) Working culture Pursuing common objectives Self improvement Work improvement Teamwork Skill and knowledge improvement Positive thinking High motivation Slide 17: Gemba kaizen Email Consultancy 17 QUALITY PROCESS Process control Process improvement Procedures Work instruction Process stability Process capacity Meeting requirement Slide 18: Gemba kaizen Email Consultancy 18 WHY BUSINESS ORGANIZATION NEEDS TQM Quality problem Cost of quality Customer satisfaction Continuous improvement Prevention Survival Slide 19: Gemba kaizen Email Consultancy 19 COST OF QUALITY Prevention costs Maintenance of system Incurred before operation Training 2. Appraisal costs Verification Quality Audits Inspection Vendor Audit Slide 20: Gemba kaizen Email Consultancy 20 3. Failure Costs Internal Failure Waste/ scrap Rework/ rectification Re-inspection Downgrading Failure analysis Slide 21: Gemba kaizen Email Consultancy 21 External Failure Costs Repair and servicing Warranty claim Complaints Returns Liability Loss of Goodwill Slide 22: Gemba kaizen Email Consultancy 22 WHAT IS TQM? TOTAL…..Involvement of all employee QUALITY….Product that confirming to customer’s requirement. MANAGEMENT……Management emphasis on continuous efforts to improve quality. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
TQM icba Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2526 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: June 01, 2009 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... By: mallwy (7 month(s) ago) please send me the file , it is a great job. thanks. mallwy@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close By: 4111 (14 month(s) ago) it is such a good material, please send me a file, thank you. Saving..... Post Reply Close Saving..... Edit Comment Close By: gopinath.k (16 month(s) ago) ples send the presentation to me it so nice /id :gopi.cannon@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: chamroeun (17 month(s) ago) Dear ICBA, Your slide is very good so could you send it to me via my email chamroeun83@yahoo.com. Thanks, chamroeun Saving..... Post Reply Close Saving..... Edit Comment Close By: maheshnavale (18 month(s) ago) hI, Can u pls pls mail me this presentation? maheshnavale@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript TQM : Gemba kaizen Email Consultancy 1 TQM By Ismail Clement AGENDA : Gemba kaizen Email Consultancy 2 AGENDA Definition of Quality Evolution of Quality Basic Concept of Quality Dimension of Quality Management Characteristics of Quality Services and Products Quality People AGENDA : Gemba kaizen Email Consultancy 3 AGENDA Quality Process Why Business Organization Requires TQM Cost Of Quality Definition of TQM Scope of TQM Purposes of TQM Focus of TQM AGENDA : Gemba kaizen Email Consultancy 4 AGENDA TQM Strategies TQM Implementation Responsbilities Characteristic of TQM Organization Principles Supporting TQM Management Commitment Strategic Quality Planning Customer Focus Training and Recognition AGENDA : Gemba kaizen Email Consultancy 5 AGENDA Teamwork Performance Management Quality Assurance Benefits of TQM Slide 6: Gemba kaizen Email Consultancy 6 Total Quality Management The Route to improving performance Training Conducted By: Ismail Clement Slide 7: Gemba kaizen Email Consultancy 7 OBJECTIVE………… Understanding the concept of Quality Understanding the concept of TQM Understanding the principles of TQM Implementing TQM Benefits of TQM Slide 8: Gemba kaizen Email Consultancy 8 What is Quality? Quality is everyone responsibility Slide 9: Gemba kaizen Email Consultancy 9 PHILIP B CROSBY…. “ Conformance to requirement” JOSEPH M JURAN……. “ A predictable degree of uniformity and dependability at low cost and suited to the market” Slide 10: Gemba kaizen Email Consultancy 10 MODERN DEFINITION…….. “ Customer Satisfaction” “ Right the first time and all time” “ Zero defect ” “ Producing the BEST in class” Slide 11: Gemba kaizen Email Consultancy 11 Evolution of Quality Quality Inspection Quality Control Building Quality Quality Management QA/ QC TQC/ TQM Slide 12: Gemba kaizen Email Consultancy 12 BASIC CONCEPT OF QUALITY WHY? “ Customer satisfaction and profit “ WHAT? “ Customer needs and wants “ WHO? “ All employees “ Slide 13: Gemba kaizen Email Consultancy 13 WHEN? “ All the time” WHERE? “ All the place” HOW? “ Preventing failure and doing continuous improvement” Slide 14: Gemba kaizen Email Consultancy 14 DIMENSION OF QUALITY MANAGEMENT Quality product/ service Quality Process Quality Employee Slide 15: Gemba kaizen Email Consultancy 15 CHARACTERISTICS OF QUALITY SERVICES AND PRODUCTS Courtesy Friendliness Timeliness Durability Reliability Aesthetics Functionality Safety Slide 16: Gemba kaizen Email Consultancy 16 QUALITY PEOPLE (EMPLOYEE) Working culture Pursuing common objectives Self improvement Work improvement Teamwork Skill and knowledge improvement Positive thinking High motivation Slide 17: Gemba kaizen Email Consultancy 17 QUALITY PROCESS Process control Process improvement Procedures Work instruction Process stability Process capacity Meeting requirement Slide 18: Gemba kaizen Email Consultancy 18 WHY BUSINESS ORGANIZATION NEEDS TQM Quality problem Cost of quality Customer satisfaction Continuous improvement Prevention Survival Slide 19: Gemba kaizen Email Consultancy 19 COST OF QUALITY Prevention costs Maintenance of system Incurred before operation Training 2. Appraisal costs Verification Quality Audits Inspection Vendor Audit Slide 20: Gemba kaizen Email Consultancy 20 3. Failure Costs Internal Failure Waste/ scrap Rework/ rectification Re-inspection Downgrading Failure analysis Slide 21: Gemba kaizen Email Consultancy 21 External Failure Costs Repair and servicing Warranty claim Complaints Returns Liability Loss of Goodwill Slide 22: Gemba kaizen Email Consultancy 22 WHAT IS TQM? TOTAL…..Involvement of all employee QUALITY….Product that confirming to customer’s requirement. MANAGEMENT……Management emphasis on continuous efforts to improve quality.