Chapter10(cont.

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Slide 1:

Functionality – it refers to the kind of function that a system implements. Flexibility and adaptability – it is concerns with the ability of a system to adapt to changes in its function in the light of various competitive forces. Scalability – it refers to the ability of the system to be extended to handle a greater load usually resulting from expanding or increasing user’s base or other consideration that is necessary in upgrading the system to be in competitive position. Performance – it refers to the perceived operating speed of the system, often measured by response time to the users. Choosing an Architecture

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Maintenance – it concerns with maintaining the system booth at the technical and content level. Required skills – these is refer to the technical skills needed to design, build, and maintain a system. Security – it has something to do with the ability of the system to prevent illegal or inappropriate use of data as well as determining hackers or intruders online. Reliability – it refers to the amount of time a system can be expected to be available to users – much lesser or no system down time is preferred. Metrics – these are related to measurements and data needed by the company to understand the operational of the system.

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Cost – this concerns with the financial side involved in designing, developing, maintaining or managing in general the site to make the online component of the business continually competitive and profitable. Time – this refers to the number of people or hours, as well as the total time period, needed to develop and eventually launch the system or site. Components of Physical Architecture Software – it contains the application programs that run the system to enable the conduct of online business transactions.

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Hardware – it includes the computers and tangible systems that form the network and contain application software to be able to perform the business transaction. Platform – these refer to certain brands of systems like UNIX-based systems from companies such as Sun, Hewlett-Packard, and IBM. Power – this refers to capacities of the system to handle data and process requirements. Hosting – the web host serves as the website’s secure, high-band-width, professionally maintained connection to the Internet. Performance optimization – performance can be addressed at the single-machine level by optimizing machines to their task.

Outsourcing Web Hosting:

Outsourcing Web Hosting Free hosting – a variety of host offers free hosting service small websites like personal homepages(e.g., www.geocities.com , www.homestead.com , and www.tripod.lycos.com ). Shared server hosting – this include companies that do business on the web using shared server hosting s offered by ISPs where many websites are placed on the web server for a fixed monthly fee. Dedicated server hosting – this is recommendable for large websites and in this type of hosting, a website is particularly allocated its own dedicated server.

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Co-located server hosting – it is an outsourcing option, which offers companies the most control over the hardware running their website. In-house hosting – this is done through the companies with suf f icient financial and manpower resources to undertake or manage the job. Customer Interface Deals with how the online business links up with its prospective buyers that translate to the website’s design content, content, communication, customizers.

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Aspects of Customer Interface: Context – it refers to a company’s website aesthetics and functional look-and-feet or put simply, the website’s appearance. Content – the aspect of content on how a website is designed or what the website is trying to present to its prospective customers. Community – this refers to the interaction between sites users weather plan visitors or prospective customers. Customization – it refers to the website’s ability to tailor itself to each user. Communication – it refers to the dialogue between and the users. Connection – it refers to the degree to which a website links to other sites.

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Commerce – it addresses the website’s capability to allow the sending of goods, products and services. Connection Features Connection links deal with the degree to which a website links to other sites such as portals and search engines or other organizations with relevance to the business particularly on matters leading to purchase decisions on the part of the users. Authors also classified the links as to weather they are: Outside links – these kinds of links refer to those that will move the users completely off the original site and onto another site selected.

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Framed links – these kinds of links open in the same browser window but they differ outside links because the new website is literally framed in some way by the original site. Pop-up window – this type of links opens up the new site in another browser window while the original site stays in the background. Outsourced content – it refers to a content forming part of the website coming from an outside supplier or other business organizations.

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Commerce Features The customer interface support a website’s ability to perform business transaction including financial matters(e.g., payment). Provisions: Registration – this allows registration of user-related information such as name, shipping address, billing preferences, credit card information, and other data as may be desired. Shopping cart – when users can place items into a vitual shopping cart, it gives them the option of making the purchase immediately or stpring the items until the next visit.

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Security – sites attempt to guarantee the security of transactions and related data through encryption and authentication technologies. Credit card approval – sites can have the ability to receive instant credit approval for credit card purchases through electronic links to credit card clearance houses. One-click shopping – the most well-known form of this feature is Amazon com’s patented 1-Click feature, which allows shoppers to present credit card information and shipping address so they can order products almost instantly. Orders through affiliates – websites with affiliate programs must be able to track orders that originate from affiliate sites, as well as determine the payment due for the referrals.

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Configuration technology – this helps users to put products and services together in a variety of ways, thus allowing analysis of performance or price tradeoffs, interoperability among complex components within a system, and substitution of generic for branded products. Oder tracking – shoppers can check the flow of product shipment or the status of their orders. Delivery options – most eCommerce sites give users their choice of delivery speed that would mean more costs for the customers.

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Success Factors for Website A successful development of a website requires a multitude of multidisciplinary employees to cover different areas critical of which as the following: Business strategy Function or subject matter expertise Information architecture Visual design Interface design Technical architecture Database administration Data modeling Technical development Quality assurance team lead Quality assurance testing

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The Efficient Website Characteristics: Focus on essentials Consistent size Good links Reliable Keep clean look Layout reflects endless goals Readable text Fonts enhance site Easy browsing Make visitors confluence Use your resource Revise vision and goals

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Don’ts in Web Design Avoid in designing website: Visual clutter Busy, bright background Bright elementary headlines and navigational boards Careless or overused frames Extra long pages Under construction signs Customers’ Need Online Forming part of the website will hopefully encourage online browsers to buy: Product information Shopping basket on every page Shipping charges Shipping times Return and exchange policy

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Boosting Your Online Reputation and Strategies for Success Levinson and Robins(1995) suggested the following strategies to boost your online reputation through the electronic website: Broad enough to attract the widest possible audience Specific enough so that people get some useful insights Close enough to your business so that conference attendees are most motivated to follow up with you later

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Levinson and robins suggested the following 12 strategies towards success in online business: Know how to express yourself Know the terrain Fight one battlefield at a time Brill for battle Be aggressive Establish a presence Be attentive Be curious Make personal contacts Be patient Be consistent Be follow up

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Turban, lee, et al. (2000) on the other hand, cited the following critical success factors en eCommerce/eBusiness initiatives: Specific products or services traded Top management support Project ram reflecting various functional areas Technical infrastructure Customer acceptance User-friendly web interface Integration with the corporate legacy systems Security and control of the EC systems Competition and market situation Pilot project and corporate knowledge Promotion and internal communication Cost of the eCommerce/eBusiness project Level of trust between buyers and sellers

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Some web hosting companies in the Philippines www.accuwebhoting.com www.hostingpinoy.com www.hostphilippines.com www.marvinsweb.net www.mozcom.com www.philhosting.net www.pinoyhosting.net www.ploghost.net www.servertel.net www.servobox.com www.tahanan.net www.web.com.ph www.webready.mingate.net Source: www.webhosting.info/webhosts/tophosts/country/PH

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Web hosting service companies in the Philippines directly approach their prospective clients though some of them do advertise their services to lure more eBusiness-conscious establishment. The company’s affordable package includes the following: Website up immediately Free user training Hundreds of templates available Power features Update pages anytime Free domain name registration and e-mail address Website performance report

Slide 21:

Cost idea from Web hosts Various companies offering web hosting services provide a variety of plans and packages to suit the needs and limitations of business organizations desirous in pursing or exploring the electronic pages to expand their reach on a global scale.

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Table 33. Web hosting subscription costs (partial information only) Web Hosting plants Personal Standard Business Ideally suitable for: Individuals Home Offices Corporation Professionals Small Companies Enterprises Expected number of Website Viewers Light Moderate Heavy Disk Space 1,000 mb 2,000 mb 5,000 mb Monthly data Transfer/Bandwidth 1,000 mb 2,000 mb 5,000 mb Pricing Yearly Fee Php 600 Php 1,200 Php 3,000 Setup Fee Free Free Free Other Charges None None None Domain Domains allowed 1 1 1 Sub-Domains Unlimited Unlimited Unlimited

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E-mail Features POP3/SMTP E-mail Accounts 5 Unlimited Unlimited (w/in 200 mb ) (w/in 500 mb ) Web Based E-mail Yes Yes Yes E-mail Forwarding Yes Yes Yes Autoresponder Yes Yes Yes Catch All E-mail Yes Yes Yes Mailing list Yes Yes Yes E-mail Filter Yes Yes Yes E-mail Aliases Yes Yes Yes Spam Assassin Yes Yes Yes Table 33. Web hosting subscription costs (partial information only) cont.

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Free Web Hosting Sites Table 34. Free web hosting companies/organizations Company/Organization Website address Services available FreeWebServices www.freewebservices.net Provides free website design, web space hosting, domains, e-mail, and more Bravenet www.bravenet.com Free website building, hosting, tools, FAQ, and a resource center Freeservers.com www.freeservers.com Offers free and premium site hosting services Netfirms www.netfirms.com Offers free and premium site hosting services FortuneCity www.fortunecity.com Offers free web hosting, domain names, and e-mail address services Yahoo! Geocities www.geocities.yahoo.com Free web presence provider, web page building, site hosting, domain names, e-mail

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Tripod www.tripod.com Provides space for free website including page building tools, tutorials and with various Freewebs www.freewebs.com Offers free web hosting and site building Free PhoHosting www.free.prohosting.com Free virtual hosting offers 100 MB of disk storage, 1.2 GB of monthly bandwidth Fiteback www.fiteback.com Offers free web hosting for personal and commercial Sites Angelfire www.angelfire.lycos.com Free web space and page building, hosting, tools, and more Dreamer Free Web Services www.dreamwater.com Guestbook, chat, board, e-mail and short URL Free Web Space www.freewebspace.com Offers free web hosting with FTP access, web-space building tools, personal e-mail account 1AccessHost.com www.1accesshot.com Free web space, FTP, front page extensions, and domain hosting services BatcaveNetwork www.batcave.net Free web pages, chat, daily news, and forums Dencity.com www.dencity.com Offers free web hosting for commercial or personal use, message board , daily statistics

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Aris Hot www.arishot.com Offers a variety of services including domain regis - tration , free hosting , and e-mail B-City www.bcity.com Offers free business website design and hosting FreeCyberZone www.freecyberzone.com Offers free hosting, e-mail, message boards, and other website tools JustWebit.com www.justwebit.com Free eCommerce site for small to medium-sized business Worldbrak.com www.worldbreak.com Free website hosting, domain name registration, web design tools, and more 20 Free Web Pages www.20fr.com Offers 20 MB of free web space, site building tools, domain names, chat and e-mail Net4Free www.net4free.org Provides free web hosting including domains, unlimited bandwidth, FTP access and H Coms.ph www.coms.ph Offers web master resource and free web spaces and designs for Filipinos DigitalZones.com www.digitalzones.com Free hosting of domains and web pages, including 100 MB of web space, site promotion Free Webpages www.freewebpages.org Offers free 100 MB web page with FTP support, web master tools, stats, guestbook Phrantic.Web www.phrantic.com Offers free homepages to anyone for personal use

Slide 27:

Getting into the eCommerce Option For existing business organizations venturing into online options, means assigning parties to take the lead in planning and concretizing the initiative and allocating resources. For first timers in the business taking the pure online route, it is a matter of deciding and taking risks in venturing into electronic commerce or online business. On the technical aspect of putting the electronic platform, it is advisable to deal with professional parties, or business organizations familiar with eBusiness solutions and aspects related to eCommerce/eBusiness concerns both at the development stage and keeping it going in a sustainable and competitive fashion.

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Key terminologies: Island of automation Market space Electronic homepage Site map Website Page schematic Site architecture Connection links Customer interface Commerce feature Issues for discussion and deliberation: Discuss the concept of island of automation vis-à-vis eBusiness option. Describe the notion of market space. Distinguish site architecture from site map. Why is customer interface aspect vital to eBusiness strategy? Discuss the factors to consider in designing a website.

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