logging in or signing up XP Presentation iainmck Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 36 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: December 08, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript University Students IT Support Proposal : University Students IT Support Proposal By Iain McKim – B00109654 Purpose : Purpose To provide supplementary Business and Technical information on the Student Support Solutions proposal for the contract to support University Students Company Profile : Company Profile Name: Student Support Solutions Location: Paisley, Scotland Staff: 25 (20 MS DST Certified) Turnover: £2.8 Million Existing Clients: Cardonald College, Reid Kerr College & Castlehead High school Unique Selling Point: We provided a targeted support service at price that is affordable to all students Business Model : Business Model 1. Catalogue of Support Services 2. Six Support Methods 3. Three Support Packages Catalogue of Services - Page 1 : Catalogue of Services - Page 1 Catalogue of Services – Page 2 : Catalogue of Services – Page 2 Catalogue of Services – Page 3 : Catalogue of Services – Page 3 * Currently Supported Operating System are All editions of Windows 98 All editions of Windows ME All editions of Windows XP All editions of Windows Vista All editions of Windows 7 Support Methods : Support Methods 1. Online Knowledge Base2. Installation and Configuration Guides3. Troubleshooting Tool4. e-mail support5. Telephone Support6. Remote Assistance/Desktop Support Methods – Knowledge Base : Support Methods – Knowledge Base Access to a repository of over 1500 previously resolved issues Support Methods – Install & Config : Support Methods – Install & Config Access to over 100 easy to follow installation andconfiguration guides. In easy to follow guides or Flash presentations. Support Methods – Troubleshooting : Support Methods – Troubleshooting An interactive diagnostic which assists users in identifying a problem before directing them to the appropriate resolution in the knowledgebase. Support Methods – email/tel support : Support Methods – email/tel support Unlimited expert advice from out trained technicians via e-mail or telephone (charged at local rate). Support Methods – Remote Support : Support Methods – Remote Support If users are uncertain about how to resolve an issue themselves they can sit back an allow one of our trained experts remotely and securely administer their system using windows remote assistance or remote desktop. 3 Support Packages : 3 Support Packages Students only pay for the level of service they require 3 Support Packages : 3 Support Packages You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
XP Presentation iainmck Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 36 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: December 08, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript University Students IT Support Proposal : University Students IT Support Proposal By Iain McKim – B00109654 Purpose : Purpose To provide supplementary Business and Technical information on the Student Support Solutions proposal for the contract to support University Students Company Profile : Company Profile Name: Student Support Solutions Location: Paisley, Scotland Staff: 25 (20 MS DST Certified) Turnover: £2.8 Million Existing Clients: Cardonald College, Reid Kerr College & Castlehead High school Unique Selling Point: We provided a targeted support service at price that is affordable to all students Business Model : Business Model 1. Catalogue of Support Services 2. Six Support Methods 3. Three Support Packages Catalogue of Services - Page 1 : Catalogue of Services - Page 1 Catalogue of Services – Page 2 : Catalogue of Services – Page 2 Catalogue of Services – Page 3 : Catalogue of Services – Page 3 * Currently Supported Operating System are All editions of Windows 98 All editions of Windows ME All editions of Windows XP All editions of Windows Vista All editions of Windows 7 Support Methods : Support Methods 1. Online Knowledge Base2. Installation and Configuration Guides3. Troubleshooting Tool4. e-mail support5. Telephone Support6. Remote Assistance/Desktop Support Methods – Knowledge Base : Support Methods – Knowledge Base Access to a repository of over 1500 previously resolved issues Support Methods – Install & Config : Support Methods – Install & Config Access to over 100 easy to follow installation andconfiguration guides. In easy to follow guides or Flash presentations. Support Methods – Troubleshooting : Support Methods – Troubleshooting An interactive diagnostic which assists users in identifying a problem before directing them to the appropriate resolution in the knowledgebase. Support Methods – email/tel support : Support Methods – email/tel support Unlimited expert advice from out trained technicians via e-mail or telephone (charged at local rate). Support Methods – Remote Support : Support Methods – Remote Support If users are uncertain about how to resolve an issue themselves they can sit back an allow one of our trained experts remotely and securely administer their system using windows remote assistance or remote desktop. 3 Support Packages : 3 Support Packages Students only pay for the level of service they require 3 Support Packages : 3 Support Packages