logging in or signing up customer satisfaction humeragill Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 239 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: November 29, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: humeragill (17 month(s) ago) very nice by saima Saving..... Post Reply Close Saving..... Edit Comment Close By: humeragill (17 month(s) ago) very nice presentation Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Slide 3: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Sam Walton Solutions : Solutions Develop a clear hierarchy of company values with customers at the top. Engage in activities to produce more “Customer Consciousness” in employees and the company’s agents. Make it easy for customers to reach the company. Slide 5: What is the main group that you are working so hard to satisfy ? Customers come first : Customers come first Employees come second Customers come second : Customers come second Employees come first Engage in activities to produce more “Customer Consciousness”. : Engage in activities to produce more “Customer Consciousness”. Solutions How each employee’s behaviour can affect customers : How each employee’s behaviour can affect customers Regularly feature findings on customer satisfaction : Regularly feature findings on customer satisfaction Training programme for customer service and satisfaction : Training programme for customer service and satisfaction Include in every employees paychequ envelop this statement : Include in every employees paychequ envelop this statement “Your cheque is being paid by the CUSTOMER” Slide 20: Offer bonus and incentives to employees for satisfying customers Make sure that all the distributors and dealers are also customer oriented : Make sure that all the distributors and dealers are also customer oriented Make it easy for customers to reach the company. : Make it easy for customers to reach the company. Solutions Customer Dissatisfaction : Customer Dissatisfaction Highly Dissatisfied Customer : Highly Dissatisfied Customer Customer Satisfaction : Customer Satisfaction Communication Ways : Communication Ways Standards For Quick Response Standards For Quick Response Says that mail and e-mail must be answered within two days and Telephone Calls within Four Rings. : Standards For Quick Response Standards For Quick Response Says that mail and e-mail must be answered within two days and Telephone Calls within Four Rings. Slide 29: “One customer, well taken care of, could be more valuable than $10,000 worth of advertising." Jim Rohn You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
customer satisfaction humeragill Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 239 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: November 29, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: humeragill (17 month(s) ago) very nice by saima Saving..... Post Reply Close Saving..... Edit Comment Close By: humeragill (17 month(s) ago) very nice presentation Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Slide 3: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Sam Walton Solutions : Solutions Develop a clear hierarchy of company values with customers at the top. Engage in activities to produce more “Customer Consciousness” in employees and the company’s agents. Make it easy for customers to reach the company. Slide 5: What is the main group that you are working so hard to satisfy ? Customers come first : Customers come first Employees come second Customers come second : Customers come second Employees come first Engage in activities to produce more “Customer Consciousness”. : Engage in activities to produce more “Customer Consciousness”. Solutions How each employee’s behaviour can affect customers : How each employee’s behaviour can affect customers Regularly feature findings on customer satisfaction : Regularly feature findings on customer satisfaction Training programme for customer service and satisfaction : Training programme for customer service and satisfaction Include in every employees paychequ envelop this statement : Include in every employees paychequ envelop this statement “Your cheque is being paid by the CUSTOMER” Slide 20: Offer bonus and incentives to employees for satisfying customers Make sure that all the distributors and dealers are also customer oriented : Make sure that all the distributors and dealers are also customer oriented Make it easy for customers to reach the company. : Make it easy for customers to reach the company. Solutions Customer Dissatisfaction : Customer Dissatisfaction Highly Dissatisfied Customer : Highly Dissatisfied Customer Customer Satisfaction : Customer Satisfaction Communication Ways : Communication Ways Standards For Quick Response Standards For Quick Response Says that mail and e-mail must be answered within two days and Telephone Calls within Four Rings. : Standards For Quick Response Standards For Quick Response Says that mail and e-mail must be answered within two days and Telephone Calls within Four Rings. Slide 29: “One customer, well taken care of, could be more valuable than $10,000 worth of advertising." Jim Rohn