Gary Allen June 17, 2011 BoC

Information Technology Annual Report:

Information Technology Annual Report Gary K. Allen UM Vice President-Information Technology MU Chief Information Officer June 17, 2011

Information Technology Mission:

Information Technology Mission Deliver information technology services to support administrative processes, teaching and learning, research, patient care, service, and economic development 5a

Slide 3:

University of Missouri System

What do we do?:

What do we do? Telecom Network Services Customer Services Users Students, Faculty, Staff, Public Information Security Applications Systems and Operations Research Support Patient Care Teaching and Learning Library Support Services 5b

What is UM Information Technology?:

What is UM Information Technology? Organizational units UM/MU Division of IT Library Systems Office – moved to campus libraries in FY11 MOBIUS – transitioned to 501(c)(3) entity in FY11 MOREnet – developed new business model in FY11 MUHC – including collaborations with Tiger Institute Missouri S&T UMKC UMSL 5c

MOREnet State Funding:

MOREnet State Funding

MOREnet – Budget:

MOREnet – Budget

Impact of MOREnet Defunding:

Impact of MOREnet Defunding Internet connectivity required for education and research missions is no longer funded by the state Public K-12 member rates increased 36% - 414% (average = 158%) Public higher education member rates increased 0% - 204% (average = 53%) Eliminated 10 staff positions supporting processes that were recently automated; eliminated vacant positions from key service delivery areas Eliminated contribution to capital equipment replacement fund, deferring network upgrades and maintenance

MOREnet Fees to K-12 Connectors:

MOREnet Fees to K-12 Connectors

MOREnet – Member Organizations:

MOREnet – M ember O rganizations K – 12 Schools Public Libraries Higher Ed Affiliates 2009 525 133 66 18 2010 524 135 66 19 2011 513 134 65 13 2012* 500 134 63 12 * projected

MOREnet – Bandwidth Consumption:

MOREnet – Bandwidth C onsumption Aggregate bandwidth (Gb) projected

Phase 1 - Benchmarking:

Phase 1 - Benchmarking Comprehensive benchmarking study led by Accenture using Hackett methodology Over 250 staff engaged system wide over the last 6 months to benchmark administrative activities in HR, Finance, IT and Procurement Timeframe – April through September, 2010

Benchmarking - General Observations:

Benchmarking - General Observations Many processes are operating at a lean per-unit cost, some offer opportunities for completing more efficiently Often per-unit costs were excellent but policy and processing expectations cause a larger number of transactions Manual processing sometimes retained when policies or technology do not require it Transactions staffed fractionally – lots of generalists classified as clerical throughout the organization Technology implemented with higher priorities than “delighting the end user” (e.g. control activities)

Phase 2 - Operational Excellence Initiative (OEI):

Phase 2 - Operational Excellence Initiative (OEI ) Developed out of shared services concepts and benchmarking results Capitalize on shared services characteristics to gain efficiencies and effectiveness across non-mission activities allowing: Greater investment in core mission activities Opportunity to partner with other higher education institutions

Operational Excellence Initiative (OEI):

Operational Excellence Initiative (OEI) Adopted TQM/change m anagement framework in context of shared services characteristics: Leverage a guiding set of principles around which past and new implementations will be evaluated Formally mapping processes and evaluating each step for process and policy improvements and efficiencies Develop metrics and SLAs to measure the success of improvement efforts Partner with departments/divisions to get the most out of the new process and aggregate transactions

Progress on Priority Initiatives:

Progress on Priority Initiatives Travel and expense Go-live in July, 2011 Student e-Learning portal slated for go-live in July, 2011 (in time for use in Fall, 2011) Hyperion budget and planning/commitment a ccounting Go-live this fall for budgeting for FY13; CA to follow

Progress on Priority Initiatives (cont’d):

Progress on Priority Initiatives (cont’d ) PS human c apital m anagement (HR) upgrade Go-live in July, 2011 Network architectural review – underway State-wide procurement strategic shared services investigation – feasibility study to be completed July, 2011

Progress on Priority Initiatives (cont’d):

Progress on Priority Initiatives (cont’d) Vendor payment a udit Internal auditors (PwC) performed audit in April-May Auditors presently evaluating AP data; results expected by the end of the month Procure to pay Project kick-off in August, 2011

Progress on Priority Initiatives (cont’d):

Progress on Priority Initiatives (cont’d) Electronic personnel a ction p rocessing On hold pending HR 9.1 upgrade in July, 2011 Time and labor e valuation On hold pending HR 9.1 upgrade in July, 2011 Enterprise portal Student e-Learning portal slated for July, 2011 Administrative Portal – to leverage “lessons learned” with e-Learning portal - under discussion

Selected other UM-wide IT Collaborations:

Selected o ther UM-wide IT Collaborations Information security policies and procedures Information technology and telecom p urchasing New policy (BPM 1204) completed this year Managing vendors and renegotiating contracts $2.6M in savings in FY11 for storage/servers above contracts ~$1M savings over next 4 years in software licenses for Oracle/PS UM-wide email upgrade – go-live in Fall, 2011 Larger quotas, records management capabilities 5e

Selected other UM-wide IT Collaborations:

Selected o ther UM-wide IT Collaborations Teaching, Learning, Research Digital a sset management system supporting instruction – implementation underway Enhancement of UMBC HPC capability Continued development of federated identity management for cross-institutional collaborations

Major Initiatives:

Major Initiatives OEI approach to all projects Streamlining unnecessarily redundant services Enhanced support for research and teaching Enhancement of reporting capabilities Mobility Disaster recovery and business continuity Security, compliance, risk mitigation Demand management 5t

Information Technology Annual Report Questions and Answers:

Information Technology Annual Report Questions and Answers Gary K. Allen UM Vice President-Information Technology MU Chief Information Officer June 17, 2011