BRUNT HOTEL IHRM CASE

Brunt Hotels, PLC : 

Brunt Hotels, PLC Presented By Hardik Choksi Ketan Patel

Overview : 

Overview Brunt Hotels PLC is a national chain of hotels in the UK There are currently 60 hotels throughout the UK, including 20 in London The organization’s revenue was over £220 million ($440million) last year They currently have over 7000 employees They have recently acquired a small chain of hotels located in France from the Bradley Group. Half of the new hotels in France will be retained and will be re-branded as part of Brunt Hotels PLC. The other half of the hotels will be sold. The organization has decided that they want to implement an ethnocentric approach

Recruitment : 

Recruitment

Why HCN : 

Why HCN Languages' and other barriers are eliminated Hiring cost is reduced and no work permit is required Continuity of management improves as HCNs stay longer in positions Government policy may encourage hiring of HCNs

Advertisements : 

Advertisements

Restaurant General Manager – France – Fr : 

Restaurant General Manager – France – Fr Location – Paris, Toulouse, Strasbourg,Bordeaux, Lyon Employer Type – Restaurants – Private Work permit required Salary/Rate – 40,000.00 – 60,000.00 Fr/year (Negotiable) Position Type – Full Time Description As an independent restaurant owner we are looking for an experienced general Manager to join us in our venture . In the Spring of 2011 we will be launching our newest venture at a prestigious street location, which will cater for fine dining and a relaxed area . We need a GM with experience of working in the high profile world of France busiest restaurants and who has a proven track k record in managing every aspect of the business. Note : NO AGENCY CALLS WILL BE ACCEPTED

Job Description : 

Job Description To co ordinate and maximize the hotels physical and HR, achieving optimum standards of service and value to hotel guests within profit objectives and in a manner consistent with the company’s philsophy and policies Areas of responsiility A:Operation Efficient operation and cost control of all hotel department and facilities Rooms and public areas consistently maintained to standards of quality , innovativeness , service and presentation Energy consumption is monitiored and minimized Ensure adherence to relevant legislation relating to : fire , hygiene, employment, licensing , etc The attaining and maintainance of service levels that exceed expectations I one standard of measurement in measuring the above.

Job Specification : 

Job Specification Skill sets Proven skills & business management Excellent verbal & written communication Ability to work in stress, conflict & crisis situation 5 years of experience in personal management including hiring, supervision, evaluation & benefits administration Qualification College graduate along with Hotel Management & MBA At least 10 years of work experience out of which 2 yrs should be as a GM in host country of a medium seized unit having around 70 rooms or AAA approved hotel

Compensation : 

Compensation

Slide 10: 

Base salaries = 16000 Fr HRA = 6400 Fr Educational Allowance = 450 Fr/Child Medical Allowance on actual LTA on actual Contingent pay

R & S Process : 

R & S Process

Slide 12: 

Interviews Formal informal Computer based tests Simulation Role Plays Group Activities Practical tasks Communication based test

T & D Modules : 

T & D Modules Technical Competence Language skills (if appropriate) Cultural adaptability Communication skills Ability to work in different environments Problem solving ability Relational abilities Awareness of issues involved in international management

Training : 

Training

Training Program : 

Training Program Pre-Departure Training(PCN) Motivation Skills/Know how Country-general Country-specific Linguistic and cultural training HCN compatibility and GAP bridging exercise French policies & procedures ( induction training would be must) Laws and regulations

Slide 16: 

On-The-Job Training(HCN) Corporate strategy Organization culture sensitivity training Basic training on hotel industry requirements standards ( French context )

Slide 17: 

Pre Intake Training ( HCN ) PCN compatibility and GAP bridging exercise Brunt Hotel Group Policies and employer rules and guidelines for employment ( session) Language and organization culture training

Expatriate Service in France : 

Expatriate Service in France Education & Study in France Boarding & Lodging Language Assistance Relocation Allowance