logging in or signing up Close Loop Corrective Action hanxue Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1614 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: April 18, 2008 This Presentation is Public Favorites: 2 Presentation Description No description available Comments Posting comment... By: BLACKEAGLE51 (14 month(s) ago) COOL!!!!!! Saving..... Post Reply Close Saving..... Edit Comment Close By: 1ap4662 (32 month(s) ago) Please I would very much like a copy of this presentation and any other that you may have that deal with Quality Assurance to angelpagan1ap@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Closed-Loop Corrective Action : Closed-Loop Corrective Action What Will be Covered?: What Will be Covered? What is CLCA? Determine the cause of a problem (nonconformity) Corrective action procedures Is corrective action necessary? Determine corrective action neededWhat Will be Covered ?: What Will be Covered ? Implement corrective action Handle customer complaints Handle product nonconformity Ensure effectiveness of action Software available for CLCA Summary/ExerciseWhat is Closed-Loop Corrective Action (CLCA)?: What is Closed-Loop Corrective Action (CLCA)? Corrective Action: An action planned or taken to stop something from recurring. Closed Loop: Fix the process by eliminating the root cause of a problem so that it will not reoccurWhat is Closed-Loop Corrective Action (CLCA)?: What is Closed-Loop Corrective Action (CLCA)? βThe pattern of activities which traces the symptoms of a problem to its cause, produces solutions for preventing the recurrence of the problem, implements the changes and monitors that the changes have been successful.β Hoyle, DavidDetermine the Cause of a Nonconformity: Determine the Cause of a Nonconformity Validate causes before planning or taking action Identify the nonconformity Collect data on nonconforming item, quantity, frequency, etc. Identify when, where and under what conditions problem occurredDetermine the Cause of a Nonconformity: Determine the Cause of a Nonconformity Investigate thoroughly; many tools can help The common seven quality tools when The simple why? Why? Technique can often reveal the root cause of a problem very quicklySources of Causes: Sources of Causes Deficiencies in communication Deficiencies in documentation Deficiencies in personnel training and motivation Deficiencies in materials Deficiencies in tools and equipment Deficiencies in the operating environmentCorrective Action Procedures: Corrective Action Procedures Sources of nonconformity causes are variable It may be practical to employ corrective action provisions in procedures rather than a single corrective action procedureIs Corrective Action Necessary?: Is Corrective Action Necessary? All nonconformances are costly but correction is also costly Assess the degree of corrective action necessary Determine the magnitude of the problem and the risks encounteredIs Corrective Action Necessary?: Is Corrective Action Necessary? A manager needs to know: What is the problem? Has the problem been confirmed? What are the consequences of doing nothing? What is the preferred solution? - How much will it cost/save? What are the alternatives and their relative costs? How long before the problem damages the businessDetermine Corrective Action Needed: Determine Corrective Action Needed Immediate action such as warning notices, alerts, etc. Longer term action such as changes to plans, procedures, specifications, training, etc. Record both the cause and the proposed solutionsImplementing Corrective Action: Implementing Corrective Action Implement and record changes to documented procedures resulting from corrective action Track implementation of corrective actions Link procedural change to the corrective action procedure Prevent recurrence of problemEffective Handing of Customer Complaints: Effective Handing of Customer Complaints Record complaint (including details) Define when a customer message is classified a complaint Capture complaints from all interface channels with customer Acknowledge complaint Investigate nature of complaint Establish a process for satisfying customer Monitor progressReport of Product Nonconformity: Report of Product Nonconformity Internal report Use TQM procedures for control of nonconforming product External report Similar procedures to those for handling customer complaintsEnsure Effectiveness of Corrective Action: Ensure Effectiveness of Corrective Action Verify that planned action has been taken Verify that the action has been effective in eliminating the original nonconformanceSummary β Can Also be Used as an Exercise: Summary β Can Also be Used as an Exercise A closed-loop corrective action process Identify the problem Investigate the root cause of the problem Develop a plan which eliminates the cause Implement the plan Verify the effectiveness of the eliminating the cause You do not have the permission to view this presentation. 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Close Loop Corrective Action hanxue Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1614 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: April 18, 2008 This Presentation is Public Favorites: 2 Presentation Description No description available Comments Posting comment... By: BLACKEAGLE51 (14 month(s) ago) COOL!!!!!! Saving..... Post Reply Close Saving..... Edit Comment Close By: 1ap4662 (32 month(s) ago) Please I would very much like a copy of this presentation and any other that you may have that deal with Quality Assurance to angelpagan1ap@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Closed-Loop Corrective Action : Closed-Loop Corrective Action What Will be Covered?: What Will be Covered? What is CLCA? Determine the cause of a problem (nonconformity) Corrective action procedures Is corrective action necessary? Determine corrective action neededWhat Will be Covered ?: What Will be Covered ? Implement corrective action Handle customer complaints Handle product nonconformity Ensure effectiveness of action Software available for CLCA Summary/ExerciseWhat is Closed-Loop Corrective Action (CLCA)?: What is Closed-Loop Corrective Action (CLCA)? Corrective Action: An action planned or taken to stop something from recurring. Closed Loop: Fix the process by eliminating the root cause of a problem so that it will not reoccurWhat is Closed-Loop Corrective Action (CLCA)?: What is Closed-Loop Corrective Action (CLCA)? βThe pattern of activities which traces the symptoms of a problem to its cause, produces solutions for preventing the recurrence of the problem, implements the changes and monitors that the changes have been successful.β Hoyle, DavidDetermine the Cause of a Nonconformity: Determine the Cause of a Nonconformity Validate causes before planning or taking action Identify the nonconformity Collect data on nonconforming item, quantity, frequency, etc. Identify when, where and under what conditions problem occurredDetermine the Cause of a Nonconformity: Determine the Cause of a Nonconformity Investigate thoroughly; many tools can help The common seven quality tools when The simple why? Why? Technique can often reveal the root cause of a problem very quicklySources of Causes: Sources of Causes Deficiencies in communication Deficiencies in documentation Deficiencies in personnel training and motivation Deficiencies in materials Deficiencies in tools and equipment Deficiencies in the operating environmentCorrective Action Procedures: Corrective Action Procedures Sources of nonconformity causes are variable It may be practical to employ corrective action provisions in procedures rather than a single corrective action procedureIs Corrective Action Necessary?: Is Corrective Action Necessary? All nonconformances are costly but correction is also costly Assess the degree of corrective action necessary Determine the magnitude of the problem and the risks encounteredIs Corrective Action Necessary?: Is Corrective Action Necessary? A manager needs to know: What is the problem? Has the problem been confirmed? What are the consequences of doing nothing? What is the preferred solution? - How much will it cost/save? What are the alternatives and their relative costs? How long before the problem damages the businessDetermine Corrective Action Needed: Determine Corrective Action Needed Immediate action such as warning notices, alerts, etc. Longer term action such as changes to plans, procedures, specifications, training, etc. Record both the cause and the proposed solutionsImplementing Corrective Action: Implementing Corrective Action Implement and record changes to documented procedures resulting from corrective action Track implementation of corrective actions Link procedural change to the corrective action procedure Prevent recurrence of problemEffective Handing of Customer Complaints: Effective Handing of Customer Complaints Record complaint (including details) Define when a customer message is classified a complaint Capture complaints from all interface channels with customer Acknowledge complaint Investigate nature of complaint Establish a process for satisfying customer Monitor progressReport of Product Nonconformity: Report of Product Nonconformity Internal report Use TQM procedures for control of nonconforming product External report Similar procedures to those for handling customer complaintsEnsure Effectiveness of Corrective Action: Ensure Effectiveness of Corrective Action Verify that planned action has been taken Verify that the action has been effective in eliminating the original nonconformanceSummary β Can Also be Used as an Exercise: Summary β Can Also be Used as an Exercise A closed-loop corrective action process Identify the problem Investigate the root cause of the problem Develop a plan which eliminates the cause Implement the plan Verify the effectiveness of the eliminating the cause