unit 2 - module 2 - lecture 2

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Managing Conflict Resolution:

Managing Conflict Resolution And living to tell about it LECTURE 2

Two types of congregational conflict :

Facts Negotiation-oriented conflict management needed Feelings Communication-oriented management needed Two types of congregational conflict

Factual Conflicts:

Develop a concrete problem statement Agree on a problem-solving process Identify & build on common points of agreement Brainstorm a range of solutions Mutually choose the best solution Factual Conflicts

Advice for problem solving in a “facts-type” conflict:

Lay out a timeline Make a bug list Problem solving task force Create a common data base Open negotiations Depersonalize issues Consensus One slice at a time Brainstorming Advice for problem solving in a “facts-type” conflict

Conflicts based on feelings:

Create a safe climate Structured settings Active listening and immediate feedback Discussion void of decision-making Pressure release before confrontation Conflicts based on feelings

Advice for “feeling-type” conflicts:

Set communication rules Use repetition technique Guard against volume and rage Circular seating arrangement (without tables) Use “Time Out” when needed Evaluate pros and cons of possible solutions Encourage frank discussions Keep any from feeling like a loser (negotiation; consider only win-win solutions) Advice for “feeling-type” conflicts

Learning Activity 2-2-2:

Based upon the lecture, what are the first couple of steps you would take as a leader in each of following scenarios? (HINT: You first need to determine if it is a fact-based or feeling-based conflict.) Learning Activity 2-2-2

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