logging in or signing up pilothouse management solutions: market and operations intelligence grochester Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 32 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: October 26, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Market & Operations Intelligence : Market & Operations Intelligence Do You Ever Wonder : Do You Ever Wonder What is your competition doing? Where did the customers you didn’t close go? What did they buy? Are they still in the market? Why didn’t they buy from you? What did they think of your staff? What could you have done to win their business? What advertising works for you? And much, much more Market Intelligence From Your Customers : Market Intelligence From Your Customers Sold Customers Those who bought from you Unsold Customers Didn’t buy yet Unsold Customers Bought Elsewhere UNSOLD CUSTOMER SURVEY : UNSOLD CUSTOMER SURVEY BOUGHT ELSEWHERE – STILL IN MARKET BOUGHT ELSEWHERE WHERE THEY BOUGHT WHAT THEY BOUGHT COMPARE THE BUSINESS THEY BOUGHT FROM TO YOURS ON 16 MEASURES WHO THEY DEALT WITH WHY THEY BOUGHT THERE WHY THEY DIDN’T BUY FROM YOU AND MORE UNSOLD CUSTOMER SURVEY : UNSOLD CUSTOMER SURVEY BOUGHT ELSEWHERE – STILL IN MARKET STILL IN THE MARKET PERMISSION TO CONTACT AND CONTACT DETAILS WHAT FEATURES ARE IMPORTANT WHY THEY HAVEN’T BOUGHT FROM YOU WHO THEY DEALT WITH AT YOUR BUSINESS WHAT YOU NEED TO DO DIFFERENTLY TO WIN THEIR BUSINESS AND MORE UNSOLD CUSTOMER SURVEY : UNSOLD CUSTOMER SURVEY What brought them to your business? What advertising is working for you? What media? What message? What pre-purchase research did they do? What source? How much credibility? Identifies low cost opportunities to use new media to influence customers SOLD CUSTOMER SURVEY : SOLD CUSTOMER SURVEY Why they bought from you Where else they shopped, Rate your competitors What they liked and didn’t like about your competitors Who they dealt with at you business and rate them on 10 parameters Rate management, service and other departments What did you do well What could you do better Rate the overall experience of dealing with you. INSTANT NOTIFICATIONS : INSTANT NOTIFICATIONS Customer Still in Market Email notice that a customer want you to reach them Opportunity to close business you would have lost Negative Feedback Email notice when a response is negative Find out immediately if a customer has had a negative experience and fix it THE REPORTS : THE REPORTS GRAPHICAL EASY TO UNDERSTAND DETAILED COMPLETE TEXT ANSWERS EMAIL MARKETING : EMAIL MARKETING Use your database of sold and unsold customers to keep in constant contact UNSOLD Thank them for visiting your business Follow up after several days Follow up after several weeks SOLD Stay top of mind for years Make special offers EMAIL BLASTS Support special sales and events by contacting all your previous customers to tell them about it. PRICING : PRICING SURVEYS DESKTOP INPUT FORM DATABASE OF CUSTOMERS CUSTOMER EMAIL INVITATIONS SURVEY SURVEY DATA COMPILATION MONTHLY REPORT UNIQUE IDENTIFIER FOR CUSTOMER INCENTIVE EMAIL TO CLIENT NOTICE OF CUSTOMER INCENTIVE $129./mo per survey PRICING : PRICING INSTANT NOTIFICATIONS Customer Still in Market Negative Feedback $39./mo EMAIL MARKETING Unsold Customers Sold Customers $89./mo BUNDLED PRICE $349./MO EMAIL BLASTS All your customers $49./per blast HOW TO SUBSCRIBE : HOW TO SUBSCRIBE Download the Client Information Form and Service Agreement Print the form and complete it. Sign the Agreement Fax the completed form and agreement to us at 1 877 220 9721. We will confirm your subscription with an email and send secure payment instructions. We will set up your database, surveys and emailing program and test it. We will send you instructions to install a desktop icon for the Customer Information Input Screen. Start entering customers to your database. THANKS : THANKS You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
pilothouse management solutions: market and operations intelligence grochester Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 32 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: October 26, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Market & Operations Intelligence : Market & Operations Intelligence Do You Ever Wonder : Do You Ever Wonder What is your competition doing? Where did the customers you didn’t close go? What did they buy? Are they still in the market? Why didn’t they buy from you? What did they think of your staff? What could you have done to win their business? What advertising works for you? And much, much more Market Intelligence From Your Customers : Market Intelligence From Your Customers Sold Customers Those who bought from you Unsold Customers Didn’t buy yet Unsold Customers Bought Elsewhere UNSOLD CUSTOMER SURVEY : UNSOLD CUSTOMER SURVEY BOUGHT ELSEWHERE – STILL IN MARKET BOUGHT ELSEWHERE WHERE THEY BOUGHT WHAT THEY BOUGHT COMPARE THE BUSINESS THEY BOUGHT FROM TO YOURS ON 16 MEASURES WHO THEY DEALT WITH WHY THEY BOUGHT THERE WHY THEY DIDN’T BUY FROM YOU AND MORE UNSOLD CUSTOMER SURVEY : UNSOLD CUSTOMER SURVEY BOUGHT ELSEWHERE – STILL IN MARKET STILL IN THE MARKET PERMISSION TO CONTACT AND CONTACT DETAILS WHAT FEATURES ARE IMPORTANT WHY THEY HAVEN’T BOUGHT FROM YOU WHO THEY DEALT WITH AT YOUR BUSINESS WHAT YOU NEED TO DO DIFFERENTLY TO WIN THEIR BUSINESS AND MORE UNSOLD CUSTOMER SURVEY : UNSOLD CUSTOMER SURVEY What brought them to your business? What advertising is working for you? What media? What message? What pre-purchase research did they do? What source? How much credibility? Identifies low cost opportunities to use new media to influence customers SOLD CUSTOMER SURVEY : SOLD CUSTOMER SURVEY Why they bought from you Where else they shopped, Rate your competitors What they liked and didn’t like about your competitors Who they dealt with at you business and rate them on 10 parameters Rate management, service and other departments What did you do well What could you do better Rate the overall experience of dealing with you. INSTANT NOTIFICATIONS : INSTANT NOTIFICATIONS Customer Still in Market Email notice that a customer want you to reach them Opportunity to close business you would have lost Negative Feedback Email notice when a response is negative Find out immediately if a customer has had a negative experience and fix it THE REPORTS : THE REPORTS GRAPHICAL EASY TO UNDERSTAND DETAILED COMPLETE TEXT ANSWERS EMAIL MARKETING : EMAIL MARKETING Use your database of sold and unsold customers to keep in constant contact UNSOLD Thank them for visiting your business Follow up after several days Follow up after several weeks SOLD Stay top of mind for years Make special offers EMAIL BLASTS Support special sales and events by contacting all your previous customers to tell them about it. PRICING : PRICING SURVEYS DESKTOP INPUT FORM DATABASE OF CUSTOMERS CUSTOMER EMAIL INVITATIONS SURVEY SURVEY DATA COMPILATION MONTHLY REPORT UNIQUE IDENTIFIER FOR CUSTOMER INCENTIVE EMAIL TO CLIENT NOTICE OF CUSTOMER INCENTIVE $129./mo per survey PRICING : PRICING INSTANT NOTIFICATIONS Customer Still in Market Negative Feedback $39./mo EMAIL MARKETING Unsold Customers Sold Customers $89./mo BUNDLED PRICE $349./MO EMAIL BLASTS All your customers $49./per blast HOW TO SUBSCRIBE : HOW TO SUBSCRIBE Download the Client Information Form and Service Agreement Print the form and complete it. Sign the Agreement Fax the completed form and agreement to us at 1 877 220 9721. We will confirm your subscription with an email and send secure payment instructions. We will set up your database, surveys and emailing program and test it. We will send you instructions to install a desktop icon for the Customer Information Input Screen. Start entering customers to your database. THANKS : THANKS