delta airlines

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Syndicate Work Case Study: Delta Airlines COMPANY HISTORY: Delta Air Lines, Inc. is an American airline headquartered in Atlanta and the world's largest airline. Delta operates an extensive domestic and international network, spanning North America, South America, Europe, Asia, Africa, the Middle East, the Caribbean, and Australia. Delta and its subsidiaries fly to 247 destinations in 66 countries, across six continents. Delta operates its largest hubs at Hartsfield-Jackson Atlanta International Airport and Detroit Metropolitan Wayne County Airport. On October 29, 2008, Delta completed its merger with Northwest Airlines to form the world's largest commercial carrier. In February 2009, the airline began consolidating gates and ticket counters at airports where both Delta and Northwest operate. The consolidation was completed February 2010. On December 31, 2009, the Federal Aviation Administration granted Delta's request to allow Delta and Northwest to operate under a single operating certificate

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Problem: Losing money on operations, Negotiate lower salaries, keep fares low, Getting the systems installed. Solution: Upgrading with Entertainment systems, Third-party reservation systems, Delta Nervous System, Air Traffic Control System, CRM system Case Study: Delta Airlines Syndicate Work

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Upgrading to seat-back television for satellite programs, Pay- per-view movies , & video games will increase the traffic compared to its competitors. Moving the reservation system to Third- party will reduce operating costs DNS system will increase the operational efficiency by pushing the data from transaction system to desktops & hand helds. Integrating the DNS system with the federal Air traffic control ATC system will keep track of delays & problems. Case Study: Delta Airlines Syndicate Work

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Case Study: Delta Airlines Syndicate Work >Losing money on operations >Lower salaries >Travel on the airline >Increase operational efficiency >Inform the airline abt their experience & problems >Help people choose the best package >Take care of the customer problems. >DNS system >ATN system >Monitor Sales & delays >Reduce fare cost >CRM system >Integrate all systems >Improve customer service BUSINESS CHALLENGES PEOPLE ORGANIZATION TECHNOLOGY INFORMATION SYSTEM BUSINESS SOLUTIONS