PRE_INFORMATION_TECHNOGY_SCENARIO_IN_HOTEL_INDUSTRY

PRE & POST IT SCENARIO IN HOTEL INDUSTRY Presented By: Sonali Jain Girindra Kumar Jha :

PRE & POST IT SCENARIO IN HOTEL INDUSTRY Presented By: Sonali Jain Girindra Kumar Jha

PRE INFORMATION TECHNOGY SCENARIO IN HOTEL INDUSTRY:

PRE INFORMATION TECHNOGY SCENARIO IN HOTEL INDUSTRY

Slide 3:

Traditionally ,hotels were largely dependent on cards and paperwork at the front desk to keep in touch with old and current customers More involvement of intermediaries Accounting was more complicated. Huge expensive staff No proper and instant track of rooms available Delayed decision making Booking was made on phones Less safety and security

POST INFORMATION TECNOLOGY SCENARIO IN HOTEL INDUSTRY:

POST INFORMATION TECNOLOGY SCENARIO IN HOTEL INDUSTRY

BILLING:

BILLING Advanced accounting software tailored to fit the organizations need Advances in modern record keeping allow for a hotel owner to keep track of what they have on hand, how much of it they have, and how much it costs. Allow the hotel owner to make quick and smart decisions. Services and products can be stored according to the requirements

Online booking:

Online booking With the advent of IT Hotels can now work with various online travel companies and booking services to have their rooms booked online Helps in achieving maximum occupancy rate Improved marketing.

FRONT END OPERATION:

FRONT END OPERATION The use of computers specifically in the hotel industry has made life easier for the front end staff. From the time of reservation until the time customer checks out of the hotel everything is recorded electronically and the data is available. The computer system monitors all the guest requirements and help the hotel enhance their future services. Manpower and error reduction

CUSTOMER RELATIONS:

CUSTOMER RELATIONS Rapid and efficient customer feedback With the advancement in technology ,the hotel members can now keep in regular contact with their customers Hotels can offer their menus online ,allowing for quick updates, high quality photos and other ways to allow guests to see and order services before they arrive.

WIRELESS INTERNET:

WIRELESS INTERNET Wireless internet has become a very common and very useful service for hotels to provide . Internet facility to vacationers and to those who are on their business trips

SECURITY:

SECURITY Use of close circuit cameras in corridors Appropriate numbers of cameras and monitor screens at non public locations Guest room doors installed with computerized electronic card key locking system