Presentation & communication Skills

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Communication & Presentation skills Training Course. Course duration is days /12hrs.

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Presentation Skills:

By : Gihan Aboueleish Presentation Skills

PowerPoint Presentation:

Gihan aboueleish

Learning Objectives:

Learning Objectives What is Communication ? The Communication Cycle Impact of a message Styles of Communication What is a skill ? Designing Effective PowerPoint Presentation. Types of Instructional Tools. Some Final Words Gihan aboueleish

Why Communication ..? :

Why Communication ..? Communication Miss-communication Communication Skills. Gihan aboueleish

PowerPoint Presentation:

What is Communication? The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors. Gihan aboueleish

Functions of Communication:

Functions of Communication Control Motivation Emotional Expression Information

Process of Communication :

Process of Communication Gihan aboueleish

Communication Cycle:

Communication Cycle Sender Receiver Message Various Channel Feedback Gihan aboueleish

PowerPoint Presentation:

Cultural Difference “video”

Types of Communication:

Types of Communication Postures & movements Facial expressions Gestures Diction Clear Linguistics Tone Volume Rate Types Verbal Non - Verbal Words Voice Modulation Gihan aboueleish

Barriers to Effective Communication:

Barriers to Effective Communication Filtering Selective Perception Emotions Language

PowerPoint Presentation:

Cultural Misunderstanding “Video”

Key Communication Skills:

Key Communication Skills Listening Skills Feedback Skills Presentation skills

Verbal Communication:

Verbal Communication Words Use Simple Language (avoid jargon ) Grammatically correct Avoid slang Be precise (avoid redundancy) Gihan aboueleish

PowerPoint Presentation:

Don’t Do I can’t do this… I can’t help you… I don’t know… I’ll check it for you… You don’t understand… You are wrong… Let me explain… I think… I suggest… Please listen to me.. I recommend… You will have to… In order to complete the process we will need to… Just a second… Hold on… May I place you on hold… “No” in the beginning of the sentence I am afraid... I would love to do it however… What? What did u say? Pardon Me… Could you please repeat… But However We can’t do… What we can do is… Gihan aboueleish

PowerPoint Presentation:

Facial Expressions Eye Communication 90% of our personal communication calls for involvement. Look at people for 5 to 10 seconds before looking away, it shows involvement. Smile It improves your face value !! Non – Verbal Communication Gihan aboueleish

PowerPoint Presentation:

Gestures Are you aware how you look to others? Find out your habits Find your nervous gestures Non – Verbal Communication Gihan aboueleish

PowerPoint Presentation:

Posture And Movement Stand Tall. The difference between towering and cowering is totally a matter of inner posture. It’s got nothing to do with height, it costs nothing and its more fun. Non – Verbal Communication Gihan aboueleish

Impact of a Message:

Impact of a Message Gihan aboueleish

Impact of a Message:

Impact of a Message - Gihan aboueleish

PowerPoint Presentation:

Cultural Shock “Video”

Feedback Skills:

Feedback Skills Positive vs. Negative Feedback Positive feedback is more readily and accurately perceived than negative feedback. Positive feedback fits what most people wish to hear and already believe about themselves. Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form. Subjective impressions carry weight only when they come from a person with high status and credibility

Developing Effective Feedback Skills:

Developing Effective Feedback Skills Focus on specific behaviors. Keep feedback impersonal Keep feedback goal oriented Make feedback well timed Ensure understanding Direct feedback toward behavior that is controllable by the recipient

Group Think:

Group Think Phenomena in which the norm for consensus overrides the realistic appraisal of alternative course of action

PowerPoint Presentation:

Aggressive communication Submissive communication Assertive communication Styles Of Communication Gihan aboueleish

Aggressive communication :

Aggressive communication Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. This style is usually linked to a desire to hurt others or exact revenge, or may reflect poor emotional development. It usually attacks the other person instead of expressing a need: Ex; "You never spend any time with me“ versus "I need to spend more time with you". Gihan aboueleish

Passive Communication:

Passive Communication Passive communication is based on compliance and hopes to avoid confrontation at all costs. In this mode we don't talk much, question even less, and actually do very little. We just don't want to rock the boat. Passives have learned that it is safer not to react and better to disappear than to stand up and be noticed. Gihan aboueleish

Assertive communication:

Assertive communication The most effective and healthiest form of communication. It's how we naturally express ourselves when our self-esteem is intact, giving us the confidence to communicate without games and manipulation. When we are being assertive, we work hard to create mutually satisfying solutions. We communicate our needs clearly. We care about the relationship and insist for a win/win situation. We know our limits and refuse to be pushed beyond them just because someone else wants or needs something from us. Surprisingly, assertive is the style most people use least. Gihan aboueleish

Situations:

Situations Have a look at these situations and decide how... ...an aggressive person would react Situation # 01. Situation # 02. Gihan aboueleish

Situations:

Situations You are trying to concentrate on some important work. However, a few of your co-workers are laughing and horsing around. What do you do? You are the head of your department. A young lady who works for you has started coming to work late everyday and is extremely moody. What do you do? Gihan aboueleish

PowerPoint Presentation:

What is a Skill? Skill is defined as a learned power of doing something competently. It is a developed aptitude or ability. Gihan aboueleish

PowerPoint Presentation:

Listening Skills An open ear is the only believable sign of an open heart. David Augsburger Gihan aboueleish

PowerPoint Presentation:

Types of Listening Listening are of 3 types: Hearing Passive listening Active listening Gihan aboueleish

Barriers to Active Listening:

Barriers to Active Listening Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

How to Be an Effective Listener:

How to Be an Effective Listener What You Think about Listening ? Understand the complexities of listening Prepare to listen Adjust to the situation Focus on ideas or key points Capitalize on the speed differential Organize material for learning

How to Be an Effective Listener (cont.):

How to Be an Effective Listener (cont.) What You Feel about Listening ? Want to listen Delay judgment Admit your biases Don’t tune out “dry” subjects Accept responsibility for understanding Encourage others to talk

How to Be an Effective Listener (cont.):

How to Be an Effective Listener (cont.) What You Do about Listening ? Establish eye contact with the speaker Take notes effectively Be a physically involved listener Avoid negative mannerisms Exercise your listening muscles Follow the Golden Rule

PowerPoint Presentation:

Be calm and collected at all times Be loud enough to be easily heard Use words with accurate diction & correct pronunciation Speak slowly and make use of pauses to stress important ideas. Important Details Gihan aboueleish

PowerPoint Presentation:

Use a confident tone and a level clear vocabulary. Be vibrant and enthusiastic – avoid a dull, monotonous tone. Know what you are talking about and accept the limitations of your knowledge. Important Details Gihan aboueleish

PowerPoint Presentation:

Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION. Gihan aboueleish

Assignment:

Assignment Create a presentation about ; Motivating people in boring jobs Advertising may influence the consumer behavior. Ethics in science …is a barrier or helper ? Movies and their impact on mindsets Current lifestyle evil. HSCB think global & act local. Your presentation should not exceed 15 Min with Maximum 20 slides. Gihan aboueleish

Designing Effective “PowerPoint Presentations”:

Designing Effective “PowerPoint Presentations” By : Gihan aboueleish

Presentation Skills:

Presentation Skills Ideas, concepts or issues talked about or spoken to a group or audience Public speaking is one of the most feared things “I could make such a fool of myself” Skills required to give a good presentation can be developed “ Preparation is the Key”

Presentation Skills:

Presentation Skills Preparation/ Planning is the first step on the ladder to success Aspects in the development of a good presentation Self Centered (Self) Audience Centered (Audience) Subject Centered (Material) “ I want (who) to (what) (where, when and how) because (why)”

Presentation Skills:

Presentation Skills Helpers What do you want to present (content)? Why do you want to present (purpose)? Where will you be presenting (place)? How do you want to present (words to be used or not, slides to be used) Who is your audience?

Presentation Skills:

Presentation Skills Preparation: Audience Analysis What is the audience interested in What does the audience want What does the audience already know and needs to know What are their needs, expectations from this presentation How will the audience benefit from this presentation

Presentation Skills:

Presentation Skills Structuring the presentation Opening/Beginning Middle section Closing/End 5 min. , Questions

Presentation Skills :

Presentation Skills The Beginning - Should be carefully designed. Get attention - shock, humor, question, story, facts &figures Motivate audience to listen - listen to their needs

Presentation Skills:

Presentation Skills Preparation – Structure Sequence should be logical & understandable Summaries- Recaps Value of visual aids-flip charts, handouts etc.

Presentation Skills:

Presentation Skills Prepare Closing Last 2 to 2.5 minutes are as critical as the first five minutes for a successful presentation Summarize- highlight important points Suggest action- what to do and when, where and how to do it

Presentation Skills:

Presentation Skills Effective Delivery Be active - move Be purposeful - controlled gestures Variations – vocal (pitch, volume, rate) Be natural Be direct – don’t just talk in front of the audience talk to them

Presentation Skills:

Presentation Skills Handling Questions Do not get confused You are not supposed to know everything Anticipate and keep answers ready Sometime questions themselves give you a lead to highlight your point of view

Presentation Skills:

Presentation Skills Visual Aids While using an over head projector face the audience while talking Point with a pen Appropriate lighting Watch the colors Ensure clear visibility 06 lines, 07 words per line

Presentation Skills:

Presentation Skills So to conclude : Always prepare Control your fear Interact with your audience

PowerPoint Presentation:

Tips for public presentation “Video”

Designing Effective PowerPoint Presentation:

Designing Effective PowerPoint Presentation Simple Consistent Clear Big Progressive Summary Gihan aboueleish

Make It Big:

Make It Big Gihan aboueleish

Make it Big (Text):

Make it Big (Text) This is Arial 12 This is Arial 18 This is Arial 24 This is Arial 32 This is Arial 36 This is Arial 44 Gihan aboueleish

Make it Big (Text):

Make it Big (Text) This is Arial 12 This is Arial 18 This is Arial 24 This is Arial 32 This is Arial 36 This is Arial 44 Too Small Gihan aboueleish

Make It Big (How to Estimate):

Make It Big (How to Estimate) Look at it from 2 metres away 2 m Gihan aboueleish

Keep It Simple:

Keep It Simple Gihan aboueleish

Keep It Simple (Text):

Keep It Simple (Text) T o o m a n y c o l o u r s Too Many Fonts and Styles The 6 x 7 rule No more than 6 lines per slide No more than 7 words per line Gihan aboueleish

Keep It Simple (Text):

Keep It Simple (Text) Instructional Technology: A complex integrated process involving people, procedures, ideas, devices, and organization, for analyzing problems and devising, implementing, evaluating, and managing solutions to those problems in situations in which learning is purposive and controlled (HMRS 5th ed.) Too detailed ! Gihan aboueleish

Keep It Simple (Text):

Keep It Simple (Text) A process involving people, procedures & tools for solutions to problems in learning (HMRS 5th ed.) Instructional Technology: Much Simpler Gihan aboueleish

Falling Leaves Observed:

Falling Leaves Observed Delhi Mumbai Goa January 11,532,234 14,123,654 3,034,564 February 1,078,456 12,345,567 16,128,234 March 17,234,778 6,567,123 16,034,786 April 16,098,897 10,870,954 7,940,096 May 8,036,897 10,345,394 14,856,456 June 16,184,345 678,095 4,123,656 July 8,890,345 15,347,934 18,885,786 August 8,674,234 18,107,110 17,230,095 September 4,032,045 18,923,239 9,950,498 October 2,608,096 9,945,890 5,596,096 November 5,864,034 478,023 6,678,125 December 12,234,123 9,532,111 3,045,654 Too detailed ! Gihan aboueleish

Falling Leaves in Millions:

Falling Leaves in Millions In 10 6 Delhi Mumbai Goa January 11 14 3 February 1 12 16 March 17 6 16 April 16 10 7 May 8 10 14 June 16 0 4 July 8 15 18 August 8 18 17 September 4 18 9 October 2 9 5 November 5 0 6 December 12 9 3 Much Simpler Gihan aboueleish

Falling Leaves:

Falling Leaves Too detailed ! Gihan aboueleish

Falling Leaves:

Falling Leaves Much Simpler Gihan aboueleish

Keep It Simple (Picture):

Keep It Simple (Picture) Art work may distract your audience Artistry does not substitute for content Gihan aboueleish

Keep It Simple (Sound):

Keep It Simple (Sound) Sound effects may distract too Use sound only when necessary Gihan aboueleish

Keep It Simple (Transition):

Keep It Simple (Transition) This transition is annoying, not enhancing "Appear" and "Disappear" are better

Keep It Simple (Animation):

Keep It Simple (Animation) 2 m Simple & to the point Gihan aboueleish

Make It Clear:

Make It Clear Gihan aboueleish

Make It Clear (Capitalisation):

Make It Clear (Capitalisation) ALL CAPITAL LETTERS ARE DIFFICULT TO READ Upper and lower case letters are easier Gihan aboueleish

Make It Clear (Fonts):

Make It Clear (Fonts) Times/Arial Z Serif Z busy clear Gihan aboueleish

Make It Clear (Fonts):

Make It Clear (Fonts) Serif or Script fonts are difficult to read on screen Arial or Times fonts are clearer Italics are difficult to read on screen Normal or bold fonts are clearer Underlines may signify hyperlinks Instead, use colours to emphasise Gihan aboueleish

Make It Clear (Numbers):

Make It Clear (Numbers) Use numbers for lists with sequence For example: How to put an elephant into a fridge? 1. Open the door of the fridge 2. Put the elephant in 3. Close the door Gihan aboueleish

Make It Clear (Numbers):

Make It Clear (Numbers) How to put a giraffe into a fridge? 1. Open the door of the fridge 2. Take out the elephant 3. Put the giraffe in 4. Close the door Gihan aboueleish

Make It Clear (Bullets):

Make It Clear (Bullets) Use bullets to show a list without Priority Sequence Hierarchy, ….. Gihan aboueleish

Make It Clear (Colours):

Make It Clear (Colours) Use contrasting colours Light on dark vs dark on light Use complementary colours Gihan aboueleish

Make It Clear (Contrast):

Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours l ow contrast high contrast Gihan aboueleish

Make It Clear (Contrast):

Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is light on dark Gihan aboueleish

Make It Clear (Contrast):

Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is dark on light Gihan aboueleish

Make It Clear (Complement):

Make It Clear (Complement) Use contrasting colours Light on dark vs dark on light Use complementary colours These colours do not complement Gihan aboueleish

Make It Clear (Complement):

Make It Clear (Complement) Use contrasting colours Light on dark vs dark on light Use complementary colours These colours complement Gihan aboueleish

Make It Clear (Size):

Make It Clear (Size) Size implies importance Gihan aboueleish

Make It Clear (Size):

Make It Clear (Size) Size implies importance Gihan aboueleish

Make It Clear (Focal Points):

Make It Clear (Focal Points) Focal points direct attention Gihan aboueleish

Make It Clear (Focal Points):

Make It Clear (Focal Points) Focal points direct attention Gihan aboueleish

Be Progressive:

Be Progressive Gihan aboueleish

Types of Instructional Tools:

Complexity of Interactions Mode of Instruction Individual Pair Group Direct Instruction Guided Inquiry Discovery Learning Individual Instructive Tools Individual Constructive Tools Social Constructive Tools Social Communicative Tools Informational Tools Types of Instructional Tools Too many in one go! Gihan aboueleish

Types of Instructional Tools:

Complexity of Interactions Mode of Instruction Individual Pair Group Direct Instruction Guided Inquiry Discovery Learning Individual Instructive Tools Individual Constructive Tools Social Constructive Tools Social Communicative Tools Informational Tools Types of Instructional Tools Progressive & thus focused Gihan aboueleish

Understanding Technology:

Understanding Technology Floppy disk User interface CPU I/O Error Backup system Software Mouse Debugger Function key Main Storage Too many & not focused

Understanding Technology:

Understanding Technology Floppy disk User interface CPU I/O Error Backup system Software Mouse Debugger Function key Main Storage Progressive & thus focused

Be Consistent:

Be Consistent Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This tick draws attention Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract These differences distract! Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This implies importance Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract Confusing differences! Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This surprise attracts Gihan aboueleish

Be Consistent:

Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract These distract! Gihan aboueleish

In Summary:

In Summary Big Simple Clear Progressive Consistent Gihan aboueleish

When Creating:

When Creating Text to support the communication Pictures to simplify complex concepts Animations for complex relationships Visuals to support, not to distract Sounds only when absolutely necessary Think about the people in the back of the room when creating slides Gihan aboueleish

When Presenting:

When Presenting Speak loudly and clearly with fluctuation Direct your words to all aspects of the room Maintain eye contact with your audience Ask questions of your audience (if applicable ) Don’t read the slides word-for-word, use them for reference Gihan aboueleish

Closing Remarks :

Closing Remarks Practice your presentation before a neutral audience Ask for feedback Be particular about the time allotted for presentation Leave time for questions Gihan aboueleish

PowerPoint Presentation:

Discussing the assigned presentations & finalize the course.

Thank You !:

Thank You !

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