Stress Management and Counseling

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Stress Management and Counseling


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Stress Management & Counselling:

Stress Management & Counselling Dr. G C Mohanta , BE, MSc( Engg ), MBA, PhD(Mgt) Professor Al- Qurmoshi Institute of Business Management Hyderabad


Stress ‘Stress happens when we feel that we cannot cope with pressure and this pressure comes in many shapes & forms, & triggers physiological responses’. ‘ Stress is a condition in which the person experiences changes in the normal balanced state’. ‘Stress is a condition or feeling experienced when a person perceives that demands exceed the personal & social resources the individual is able to mobilize’. ‘Stress is simply a reaction to a stimulus that disturbs our physical or mental equilibrium’.

Causes of Stress - Organizational Factors:

Causes of Stress - Organizational Factors Discrimination in pay/salary structure Strict rules and regulations Ineffective communication Peer pressure Goals conflicts/goals ambiguity More of centralized and formal organization structure Less promotional opportunities Lack of employees participation in decision-making Excessive control over the employees by the managers

Causes of Stress –Individual Factors :

Causes of Stress –Individual Factors Job Concerning Factors Monotonous nature of job Unsafe and unhealthy working conditions Lack of confidentiality Crowding Work overload Conflicting priorities Inconsistent values Over-challenging deadlines Conflict with co-workers Extra-organizational Factors

Symptoms of Stress:

Symptoms of Stress Absenteeism, escaping from work responsibilities, arriving late, leaving early, etc. Deterioration in work performance, more of error prone work, memory loss, etc. Cribbing, over-reacting, arguing, getting irritated, anxiety, etc. Improper eating habits (over-eating or under-eating), excessive smoking and drinking, sleeplessness, etc.

Types of Stress Responses Of Body:

Types of Stress Responses Of Body There are two types of instinctive stress response that are important to understand stress and stress management: The short-term “Fight or Flight” response and the long-term “General Adaption Syndrome”. The first is a basic survival instinct, While the second is a long-term effect of exposure to stress.

Fight or Flight Response:

Fight or Flight Response Fight or Flight Response quickly releases hormones that help us to survive. These hormones help us to run faster and fight harder. They increase heart rate and blood pressure, delivering more oxygen and blood sugar to power important muscles. They increase sweating in an effort to cool these muscles, and help them stay efficient. They divert blood away from the skin to the core of our bodies, reducing blood loss if we are damaged. These hormones focus our attention on the threat, In this state, we are excitable, anxious, jumpy and irritable. This reduces our ability to work effectively with other people. With trembling and a pounding heart, we can find it difficult to execute precise, controlled skills.

General Adaptation Syndrome & Burnout:

General Adaptation Syndrome & Burnout General Adaptation Syndrome operates in response to longer term exposure to causes of stress. It operates in three stages: ( i ) First, in the Alarm Phase, they react to the stressor. (ii) Next, in the Resistance Phase, the resistance to the stressor increases, as we adapt to, and cope with it. (iii) Finally, we enter Exhaustion Phase & resistance declines substantially; this exhaustion is “burnout”.

Effects of Stress on Our Body :

Effects of Stress on Our Body A tendency to sweat Back pain Chest pain Childhood obesity Mental health problems Poor physical health Cramps or muscle spasms Fainting spells Headache Heart disease Hypertension (high blood pressure) Lower immunity against diseases Muscular aches Nail biting Sleeping difficulties Stomach upset

Effects of Stress on Our Thoughts & Feelings:

Effects of Stress on Our Thoughts & Feelings Anger Anxiety Burnout Depression Feeling of insecurity Forgetfulness Irritability Problem in concentrating Restlessness Sadness Fatigue

Effects of Stress on Our Behavior:

Effects of Stress on Our Behavior Eating too much Eating too little Sudden angry outbursts Drug abuse Alcohol abuse Higher tobacco consumption Social withdrawal Frequent crying Relationship problems

Stress Management Techniques:

Stress Management Techniques Meditation is a health-affirming and stress-relieving practice. Self-hypnosis can change our thinking, kick bad habits and take control of the person we are. Exercise helps to release built up tension & increases fitness, increases the body’s ability to deal with stress. Swimming is a great way to get in shape, cool off, release stress and feel great. Walking helps us to reduce stress. People with Internal Locus of Control believe that they are in control of their lives which reduces stress. People with Optimism see the positives in most situations and believe in their own strength which reduces stress. Taking Counseling from an impartial person may help us in recognizing stressors & deciding upon how to deal with them.

Stress Management Techniques (Contd.):

Stress Management Techniques (Contd.) Schedule of Recent Experience (SRE) is a useful technique for understanding the long term stress that we are experiencing. Stress Diary is useful for understanding the causes of short-term stress in our life. Rational Thinking - Negative thinking can cause intense stress and unhappiness and can severely damage our self-confidence; on the other hand, Rational thinking can reduce stress. Stress SWOT Analysis helps us to understand our unique position with respect to stress management. Time management is one of the tools for managing stress at its sources.


Counseling A counseling session is a meeting between the supervisor and the employee which may focus on a specific incident, a particular aspect of an employee's performance which the supervisor has identified as needing improvement, or the employee's overall performance or conduct.

Employee Counseling Techniques:

Employee Counseling Techniques Describe the problem in a friendly manner. Ask for the employee’s help in solving the problem. Discuss causes of the problem . Identify and write down possible solutions. Decide on specific action to be taken by each of you. Agree upon a specific follow-up date. Follow up

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