QWL and QC_GCM

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Quality of Work Life and Quality Circles

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Quality of Work Life (QWL) and Quality Circles (QC):

Quality of Work Life (QWL) and Quality Circles (QC) Dr. G C Mohanta, BE(Mech), MSc(Engg), MBA, PhD(Mgt) Professor Al-Qurmoshi Institute of Business Management, Hyderabad - 500005

Quality of Work Life (QWL):

Quality of Work Life (QWL) QWL is a conscious effort for improving working conditions, work content, safety, security, wages, benefits, etc. of employees It aims at improving the employees’ satisfaction and enhancing organizational effectiveness It is improving the life of employees at work and also life outside the work It creates an environment where employees’ activities become more important It is implementation of procedures & policies to make the work less routine and more rewarding for the employees These procedures & policies provide autonomy, recognition, belongingness, development and external rewards

Objectives of QWL:

Objectives of QWL To improve the standard of living of the employees To increase the productivity To create a positive attitude in the minds of the employees To increase the effectiveness of the organization (Profitability, goal accomplishment, etc.)

Advantages of QWL:

Advantages of QWL Successful QWL programs have tremendous effect in: Reducing turnover Enhancing recruitment Reducing absenteeism Improving retention Improving productivity improving morale Strengthening employee commitment

Determinants of QWL:

Determinants of QWL Employee pay Benefits Flexible working hours Working conditions Employee Involvement Johnson & Johnson reported that its employees who used flextime & family leave were absent 50 % less days than its regular workforce 71 % of those workers using benefits said that the policies were "very important" to their decision to stay with the company

Quality of Work Life Elements:

Quality of Work Life Elements Child care Elder care Employer efforts Health & wellness Parenting Telecommuting The workplace Work/life balance

Employee Involvement Practices:

Employee Involvement Practices Employee involvement practices as follows can enhance the quality of work life: Quality Circle (QC) Suggestion System Employee Participation in Management Empowerment Survey Feedback Autonomous Work Teams Flexible Organization Structure

Employee Programs:

Employee Programs The following programs can enhance the quality of work life: Part-time Employment Job Enrichment Job Rotation Job Enlargement

Quality Circles:

Quality Circles

What is a Quality Circle?:

What is a Quality Circle? Voluntary groups of employees who work on similar tasks or share an area of responsibility They agree to meet on a regular basis to discuss & solve problems related to work They operate on the principle that employee participation in decision-making and problem-solving improves the quality of work

Quality Circles Advantages :

Quality Circles Advantages Increase Productivity Improve Quality Boost Employee Morale

Characteristics of Quality Circles :

Characteristics of Quality Circles Voluntary forum of workers Full use of workers’ potential Autonomy & sense of achievement by workers Greater participation & involvement of workers in day-to-day functioning Set Rules and Priorities Decisions made by Consensus Use of organized approaches to Problem-Solving

Requirements for Establishing Quality Circles:

Requirements for Establishing Quality Circles All members of Circle need to receive training Members need to be empowered Members need to have the support of Senior Management

How Do Quality Circles Work? :

How Do Quality Circles Work? Form teams of 6-8 people Establish a leader and rules for the Circle Have a brainstorming and problem-solving session to resolve the issue

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