Location of Knowledge and Rise of Knowledge Worker

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Location of Knowledge and Rise of the Knowledge Worker

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Location of Knowledge and Rise of Knowledge Worker:

Location of Knowledge and Rise of Knowledge Worker Dr. G C Mohanta, BE(Mech), MSc(Engg), MBA, PhD(Mgt) Professor Al-Qurmoshi Institute of Business Management, Hyderabad - 500005

Location of Knowledge :

Location of Knowledge

Source/Location of Tacit Knowledge:

Source/Location of Tacit Knowledge Intellect Mental capacity for thinking & acquiring knowledge, especially of a high or complex order Experience Knowledge or practical wisdom gained from what one has observed, encountered, or  undergone

Location of Tacit Knowledge (Contd.):

Location of Tacit Knowledge (Contd.) Instinct When an ant crawls on the right arm, the left hand automatically moves towards the right arm to drive the ant away When we see a scorpion near our leg, we withdraw the leg automatically This is called instinctive or automatic movement. As we cross a street, how instinctively we move our body to save ourselves from the cars There is no thought during such kind of mechanical movement

Location of Tacit Knowledge (Contd.):

Location of Tacit Knowledge (Contd.) Intuition Intuition is personal experience The knowledge obtained through the functioning of the causal body is intuition There is direct perception of truth, or immediate knowledge through the super-conscious state One knows things in a flash

Location of Tacit Knowledge (Contd.):

Location of Tacit Knowledge (Contd.) Reason Reason is higher than instinct and is found only in human beings It collects facts, generalizes, reasons out from cause to effect, from effect to cause, from premises to conclusions, from propositions to proofs It concludes, decides and comes to final judgment

Location of Knowledge:

Organizational Entities People Knowledge Location Groups Individuals Organizational Units Inter-organizational Networks Organizations Artifacts Practices Repositories Technologies Location of Knowledge

Rise of Knowledge Worker:

Rise of Knowledge Worker

Rise of Knowledge Worker:

1- 9 Rise of Knowledge Worker Knowledge Worker (Peter Drucker 1959) A term invented to describe a future trend in the workforce These will be professionals that create, modify and/or synthesize information as a fundamental part of their job They will require higher education levels and received higher compensation than workers in agriculture or manufacturing The term is still generally accepted today (Drucker was right!) 1960 2000

Knowledge Society:

Knowledge Society Knowledge Society (Drucker - 1959) Term invented to describe the next evolution of society This evolution would be a result of the rise in the numbers and importance of knowledge workers in society Education was described as the cornerstone of the knowledge society as it is core to the knowledge worker Drucker was right again! 1960 2000

What is Knowledge Work ?:

What is Knowledge Work ? Basic task in knowledge work is thinking - it is mental work which adds value to work Thinking involved in knowledge work is not a step-by-step linear mental work Thinking should be non-linear for creation It uses knowledge to produce more knowledge It involves activities such as analysing , solving problems, deriving conclusions & applying these conclusions to other situations

Who is Knowledge Worker ?:

Who is Knowledge Worker ? One who is a non-manual worker & employed by firms to carry out innovative activities He has been schooled to use knowledge, theory & concept, rather than physical force/manual skill He creates knowledge, knows how to tap & share it, reuse it whenever necessary & works against a deadline He uses his intellect to convert his ideas into products, services or processes He possesses un-codified knowledge which is difficult to duplicate He does planning, acquiring, searching, analysing , organising , storing, programming, distributing & marketing

Skill Sets Required for Knowledge Workers:

Skill Sets Required for Knowledge Workers Basic Skills: To read, write, calculate & operate - basic computer applications Communication Skills: To use verbal, written & presentation skills for the purposes of negotiation, persuasion, facilitation, coaching & mentoring Analytical Skills: To Think, analyze, solve problems, assess situations, evaluate & implement suggestions Human and Behavioral Skills: To cooperate with others, and work in teams. Information – Literacy Skills: To locate, gather, analyze and organize information Learning Skills: Adapt to a range of situations, take risks, formulate and champion a vision, learn independently, exercise responsibility, innovate , generate knowledge & use knowledge

Skill Sets Required for Knowledge Workers:

Skill Sets Required for Knowledge Workers Reading for Information: Skill in reading & understanding written work-related instructions & policies Locating Information: Skill in interpreting & using workplace graphics, such as, diagrams, floor plans, tables, forms, graphs, charts, and instrument gauges Applied Mathematics: Skill in applying mathematical reasoning to a variety of work-related problems. Applied Technology: Skills in solving problems of a technological nature, such as, applying principles of mechanics, electricity & electronics, thermodynamics, computer technology, fluid dynamics, networking, integration to machines and systems

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