Presentation Transcript
Get to know UA Technical Support: Get to know UA Technical Support ASD Technical Services
Mission Statement: Mission Statement
The UA Technical Support Team’s mission is to effectively and efficiently answer any questions or concerns that may arise.
Our team will work hard to provide a high level of customer satisfaction and work as quickly as possible to resolve reported issues.
The Goals of UA Tech Support are:: The Goals of UA Tech Support are:
Technical Support Options Support options are available and are designed to meet most technical support needs. : Technical Support Options Support options are available and are designed to meet most technical support needs.
Accessing the UA Knowledge Base for numerous technical support on-line articles and archives
Telephone and e-mail based support directly from the UA Tech Support.
Online Incident Submission via TS website
Products Supported by UA Tech Support: Products Supported by UA Tech Support Currently Supported Versions include:
UA Business Software Professional XP
UA Business Software Enterprise XP
Dimension II
Need for Tech Support: Need for Tech Support A frustrating part of using software is encountering errors. Problems can be caused by bugs in the software
OR
Can be caused by a condition of the data.
Process to Diagnose an Incident: Process to Diagnose an Incident
Incident Management Model: Incident Management Model Escalation
will occur
if necessary Incident received, prioritized
and assigned Technician
sends KB
on topic If article
does not
exist, one
is written Technician
contacts client
to resolve issue
How to contact Tech Support: How to contact Tech Support
Telephone - 985.868.9840
E-mail To - techsupport@advancedsoftware.com
Internet - Online incident submission http://www.financialsanywhere.com/support
Please provide key information that will help our technicians get right to work on your issue without the need to contact you for additional information.
Questions…: Questions…