Get to know UATS

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Get to know UA Technical Support: 

Get to know UA Technical Support ASD Technical Services

Mission Statement: 

Mission Statement The UA Technical Support Team’s mission is to effectively and efficiently answer any questions or concerns that may arise. Our team will work hard to provide a high level of customer satisfaction and work as quickly as possible to resolve reported issues.

The Goals of UA Tech Support are:: 

The Goals of UA Tech Support are:

Technical Support Options Support options are available and are designed to meet most technical support needs. : 

Technical Support Options Support options are available and are designed to meet most technical support needs. Accessing the UA Knowledge Base for numerous technical support on-line articles and archives Telephone and e-mail based support directly from the UA Tech Support. Online Incident Submission via TS website

Products Supported by UA Tech Support: 

Products Supported by UA Tech Support Currently Supported Versions include: UA Business Software Professional XP UA Business Software Enterprise XP Dimension II

Need for Tech Support: 

Need for Tech Support A frustrating part of using software is encountering errors. Problems can be caused by bugs in the software OR Can be caused by a condition of the data.

Process to Diagnose an Incident: 

Process to Diagnose an Incident

Incident Management Model: 

Incident Management Model Escalation will occur if necessary Incident received, prioritized and assigned Technician sends KB on topic If article does not exist, one is written Technician contacts client to resolve issue

How to contact Tech Support: 

How to contact Tech Support Telephone - 985.868.9840 E-mail To - techsupport@advancedsoftware.com Internet - Online incident submission http://www.financialsanywhere.com/support Please provide key information that will help our technicians get right to work on your issue without the need to contact you for additional information.

Questions…: 

Questions…

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