slide 1: How can we
better slide 2: Question 1: How can we avoid to interrupt
Question 2: Are you more introverted than extroverted
Question 3: What do you value more: Listening or speaking
Question 4: In your next conversation what do you plan to listen for
Question 5: What do you think about repeating what you heard the person say
Question 6: How can you reduce your need to be right
Question 7: How can we ask more and better questions
Question 8: How can we stop doing other things when we listen to someone
Question 9: How can you have more eye contact with the person you listen to
Question 10: How do we listen to a person’s body language
Question 11: What do you think about taking notes about what you hear
Question 12: What can we do to not judge too early slide 3: Question 1
How can we
avoid to interrupt slide 4: When you interrupt or when you plunge in
too quickly to make yourself heard you are
https://www.linkedin.com/today/post/article/20131217202348-46951391-the-art-of-listening slide 5: Be mindful that a pause even a long one does
not necessarily mean that the speaker has
Let the speaker continue in her or his own time.
http://smartblogs.com/leadership/2014/11/07/become-a-great-listener/ slide 6: Silence can buy you time to think.
http://www.fastcompany.com/3038222/4-habits-of-good-listeners slide 7: Silence can be one of the most
powerful forms of communication.
https://hbr.org/2014/01/how-couples-can-cope-with-professional-stress/ slide 8: http://leadershipfreak.wordpress.com/2013/03/21/the-secret-and-power-of-listening/
Close your mouth slide 9: Question 2
Are you more introverted
or more extroverted slide 10: Further inspiration
https://www.teacherspayteachers.com/Product/Introvert-and-extrovert-2037536 slide 11: Question 3
What do you value more:
Listening or speaking slide 12: Today will you decide to wear a learning lens
or a lecturing lens
https://www.farnamstreetblog.com/2015/11/listening-learning-lens/ slide 13: To fully listen you must first believe
it is a critical part of your job.
https://hbr.org/2014/04/what-gets-in-the-way-of-listening/ slide 14: Some of us may have had early experiences in life
where we were taught to be listeners instead of
Some of us were taught that it was weak to listen
that we need to speak up.
https://hbr.org/2015/01/how-to-really-listen-to-your-employees slide 15: For most of my 20s I assumed that the
world was more interested in me than I
was in it so I spent most of my time
talking usually in a quite uninformed
way about whatever I thought rushing
to be clever thinking about what I was
going to say to someone rather than
listening to what they were saying to me.
Paul Bennett slide 16: Further inspiration
https://www.teacherspayteachers.com/Product/Questions-to-discover-your-values-1329394 slide 17: Question 4
In your next conversation
what do you plan
to listen for slide 18: Before the talking begins skilled learners
mentally review what they already know
about the subject.
Then they set a goal for what to listen for.
http://blogs.kqed.org/mindshift/2013/10/ready-to-learn-the-key-is-listening-with-intention/ slide 19: Examples of what to listen for:
Needs and wants.
https://leadershipfreak.wordpress.com/2016/02/21/five-things-that-go-up-when-leaders-listen/ slide 20: http://www.fastcompany.com/3038222/4-habits-of-good-listeners
2 additional questions to ask yourself:
1. What is the purpose of the interaction
2. What do you think you can learn slide 21: Question 5
What do you think about
repeating what you heard
using your own words slide 22: Person A
It’s impossible to work like this
What I hear is / if I understand you correctly
you find it difficult to work in these conditions.
Kofman Fred: Conscious Business p. 157-158. slide 23: The listener does not have to agree with the
speaker - he or she must simply repeat what
he/she thinks the speaker said.
This enables the speaker to find out whether
the listener really understood.
http://sinekpartners.typepad.com/refocus/2010/06/there-is-a-difference-between-listening-and-waiting-for-your-turn-to---speak-just-because-someone-can-hear-doesnt-mean-t.html slide 24: Question 6
How can you reduce
your need to be right slide 25: Ability to pay attention
Need to be right
Kofman Fred: Conscious Business p. 156. slide 26: When you’ve had a long day and your partner is
talking through his or her stresses it’s tempting to
let your partner know just how much bigger and
more important your own issues are. That only
Learn to simply listen and offer help to your partner.
http://blogs.hbr.org/2014/01/how-couples-can-cope-with-professional-stress/ slide 27: There has to be a certain humility
to listen well.
https://www.mckinseyquarterly.com/Governance/Leadership/Why_Im_a_listener_Amgen_CEO_Kevin_Sharer_2956 slide 28: Try to reassure the person you speak with that
you empathize with what she / he is saying.
http://www.inc.com/tom-searcy/how-to-be-a-better-listener.html slide 29: Further inspiration
https://www.teacherspayteachers.com/Product/Social-competence-1600674 slide 30: Question 7
How can we ask more
and better questions slide 31: By asking questions you can clarify
what the person really needs.
https://hbr.org/2016/05/listening-is-an-overlooked-leadership-tool slide 32: Ask questions from a position of curiosity.
http://www.colorado.edu/conflict/transform/dialog.htm slide 33: Examples of questions to ask
What do you think
How do you feel about it
Can you tell me more about that
What happened next
What does that really mean
How do you think that will go
Why did you say that
https://www.linkedin.com/pulse/how-become-better-listener-dr-travis-bradberry slide 34: Further inspiration
https://www.teacherspayteachers.com/Product/Question-types-1567673 slide 35: Question 8
How can we stop doing
other things when we
listen to someone slide 36: Try to focus on what the other person is saying.
https://www.linkedin.com/pulse/how-become-better-listener-dr-travis-bradberry slide 37: Effective listening requires our focused attention.
To listen well eliminate all distractions.
https://hbr.org/2015/02/how-great-coaches-ask-listen-and-empathize slide 38: The human mind is unable to genuinely
focus on 2 activities at once.
Visible learning and the science of how we learn location 2500.
https://www.goodreads.com/review/show/769046140 slide 39: Listen. That means do not multitask.
I’m not just talking about doing email surfing
the web or creating a grocery list. Thinking
about what you’re going to say next counts as
multitasking. Simply focus on what the other
person is saying.
https://hbr.org/2011/10/how-to-really-listen.html slide 40: The moment you remove your attention from a task
you can expect no meaningful learning or skill
development to take place.
Visible learning and the science of how we learn location 2500.
https://www.goodreads.com/review/show/769046140 slide 41: You can’t pick up on facial expressions
if your gaze is down at your phone.
https://hbr.org/2015/01/how-to-really-listen-to-your-employees slide 42: Question 9
How can you have more
eye contact with the
person you listen to slide 43: By observing what a person gets energized about
you can find out what she / he really wants to say.
https://hbr.org/2016/05/listening-is-an-overlooked-leadership-tool slide 44: Eye contact helps develop trust.
Addis Scott: Body language. Actions speak louder than words.
Rough Notes July 2008. slide 45: Question 10
How do we listen well to
a person’s body language slide 46: Voice
Use of words
http://blog.doubleslash.de/richtige-kommunikation-im-softwareprojekt/ slide 47: When we remain silent we improve the
odds that we’ll spot nonverbal cues we
might have missed otherwise.
https://www.mckinseyquarterly.com/Governance/Leadership/The_executives_guide_to_better_listening_2931 slide 48: Nonverbal cues could indicate what the
speaker isnt saying. Often what she is
not saying is as important as what she is.
http://web.hbr.org/email/archive/managementtip.phpdate012810 slide 49: http://www.howcast.com/videos/218107-How-To-Be-a-Good-Listener slide 50: Adopting words body postures positions
and movements that are similar to the
speaker will allow the speaker to relax and
open up more.
http://www.wikihow.com/Be-a-Good-Listener slide 51: Question 11
What do you think about
taking notes about what
you hear slide 52: When you notice something has blocked
you from listening simply make a note of
it and shift your attention back to what
the other person is saying.
https://hbr.org/2014/04/what-gets-in-the-way-of-listening/ slide 53: Once you write it down
you have put it in your brain.
http://barongroup.com/images/Are_you_listening.pdf slide 54: Further inspiration
https://www.teacherspayteachers.com/Product/Learning-strategies-1487708 slide 55: Question 12
What can we do to
not judge too early slide 56: People can listen 3 – 5 times faster
than they can talk.
http://www.inc.com/tom-searcy/how-to-be-a-better-listener.html slide 57: Because a listener can listen at a faster
rate than most speakers talk there is a
tendency to evaluate too quickly.
http://findarticles.com/p/articles/mi_m4153/is_4_60/ai_106863366/ slide 58: http://hbr.org/web/slideshows/difficult-conversations-nine-common-mistakes/1-slide slide 59: Judgments and decisions should be
reserved until after the talker has finished.
At that time and only then review his
main ideas and assess them.
https://hbr.org/1957/09/listening-to-people/ar/1 slide 60: Instead of judging a person you listen to judge
yourself: An idea might not strike you
immediately but if you give it time and a little
thought the idea could surprise you.
https://www.linkedin.com/today/post/article/20131217202348-46951391-the-art-of-listening slide 61: Further inspiration