Emailed Surveys

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Presentation Description

Use minute surveys to assess satisfaction with services in real time.

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Presentation Transcript

Emailed Minute Surveys:

Emailed Minute Surveys

Step 1: EHR Emails the Invitation at Registration:

Step 1 : EHR Emails the Invitation at Registration

Step 2: Patient Receives Email at Home:

Step 2: Patient Receives Email at Home

Step 3: Patient Responds:

Step 3: Patient Responds

Step 3: Patient Responds:

Step 3: Patient Responds

Step 3: Patient Responds:

Step 3: Patient Responds

Step 3: Patient Responds:

Step 3: Patient Responds

Step 3: Patient Responds:

Step 3: Patient Responds

Step 3: Patient Responds:

Step 3: Patient Responds

Step 3: Patient Responds:

Step 3: Patient Responds

Step 4: System Classifies Responses:

Step 4: System Classifies Responses Complaint

Step 4: System Classifies Responses:

Step 4: System Classifies Responses Complaint Praise

Step 4: System Classifies Responses:

Step 4: System Classifies Responses Complaint Complaint Praise

Step 5: Provider Alerted to Changes in Rate of Complaints:

Step 5: Provider Alerted to Changes in Rate of Complaints

Step 5: Provider Alerted to Changes in Rate of Complaints:

Step 5: Provider Alerted to Changes in Rate of Complaints

Step 5: Provider Alerted to Changes in Rate of Complaints:

Step 5: Provider Alerted to Changes in Rate of Complaints

Step 6: Provider Benchmarked against Peers:

Step 6 : Provider Benchmarked against Peers

Real Time:

Real Time Receive feedback on your service in real time and in customers’ own voice

Alemi@cox.net:

Alemi@cox.net For more information contact Farrokh Alemi, Ph.D.

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