7392X Exam Questions

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Here we present 7392X Exam Questions

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Question No 1: A call center operationsmanager wants agents to manually entera code toidentifythe reason for being in auxiliary AUX work status. Which feature must be activated on the system-parameters customer-options to allow this A. Call Work Codes B. Authorization Codes C. Reason Codes D. AUX State Codes Answer: C https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

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Question No 2: A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results A. Use the display events command in the Communication Manager. B. Use the lint history command in the Communication Manager. C. Use the System Maintenance Reports Error Log Report in the Call Management System. D. Use the Exceptions Reports Vector Exceptions in the Call Management System. Answer: A https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

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Question No 3: A customer wants the ability to track the call types for Automatic Call Distribution ACD calls answered by agents. These call types will be defined by the customer. Which call center feature can the customer use to track their defined call types A. Least Occupied Agent LOA B. Call Work Codes CWC C. Feature Access Codes FAC D. Redistribution on No Answer RONA Answer: B https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

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Question No 4: What provides built-in real-time and historical reporting capabilities for the call center Including reports tor Splits/Skills Agents Vector Directory Numbers VDNs and trunk Groups A. Automatic Number Identification ANI B. Basic Call Management System BCMS C. VuStats D. Service Level MaximizerSLM Answer: B https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

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Question No 5: When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite which three features are added Choosethree. A. Service Level Maximize B. Advocate C. Hunt Group D. Call Management System CMS E. Agent Selection EAS Answer: A B E https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

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