logging in or signing up Cloud Computing for the Enterprise enovikoff Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 3210 Category: Business & Fin.. License: All Rights Reserved Like it (4) Dislike it (0) Added: April 11, 2009 This Presentation is Public Favorites: 5 Presentation Description Discussion of "Value-Based Cloud" that is the future for cloud computing designed to serve enterprise customers with fast and reliable computing delivered as a solution instead of today's price-focused cloud computing which is delivered as a computing service. Comments Posting comment... 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See all Premium member Presentation Transcript The 5-Nines Cloud : The 5-Nines Cloud Moving from a cost-centric model to a value-based model for enterprise Cloud Computing Entire contents (c) 2008 ENKI, LLC All Rights Reserved 1 About ENKI : About ENKI Entire contents (c) 2008 ENKI, LLC All Rights Reserved 2 Founded 2006 Mission: enterprise-grade cloud computing and outsourced IT operations services delivered on a pay-as-you-go basis. Media Forbes Magazine, “Tiny Firms Offer Big Computing Services”, March 2008 Forrester Reports, “Is Cloud Computing Ready for the Enterprise?” Data Centers in San Jose and Milpitas, California; New York 1Q09. Introduction : Introduction Entire contents (c) 2008 ENKI, LLC All Rights Reserved 3 These are the early days of Cloud Computing, where delivery is focused on price Price-based cloud is falling short of Enterprise expectations To address Enterprise market, cloud offerings will be divided into price and value segments Introduction, Cont’d : Introduction, Cont’d Entire contents (c) 2008 ENKI, LLC All Rights Reserved 4 The value-based cloud will focus on providing trusted 4- and 5-nines computing 4- and 5-nines clouds will leverage and deliver corporate IT best practices to deliver carrier-grade service 5-nines cloud vendors will provide solutions rather than just compute cycles What is Cloud Computing? : What is Cloud Computing? Entire contents (c) 2008 ENKI, LLC All Rights Reserved 5 Three Levels of Abstraction… Infrastructure as a service Compute, storage and transfer Platform as a service Database, development environment, language, etc. Software/Application as a service SalesForce, NetSuite, Google Apps, etc. Infrastructure as a Service Today : Infrastructure as a Service Today Entire contents (c) 2008 ENKI, LLC All Rights Reserved 6 A pool of highly scalable, abstracted infrastructure, capable of hosting end-customer applications, that is billed by consumption. (James Staten, Forrester Research) Today’s price-focused implementation has limitations: Commodity Hardware causes performance problems Lack of security (limited or no IDS/IPS/Firewalls) 99.9% availability at best User self-service management requires domain knowledge What Do CIOs Need From The Cloud? : What Do CIOs Need From The Cloud? Entire contents (c) 2008 ENKI, LLC All Rights Reserved 7 Trusted vendor-partners that understand the Enterprise Reliability/Uptime/Predictability Security and compliance Services Rapid deployment and plug-in compatibility Scalability Value Where Today’s Price-Focused Cloud Falls Short of Enterprise Expectations : Where Today’s Price-Focused Cloud Falls Short of Enterprise Expectations Entire contents (c) 2008 ENKI, LLC All Rights Reserved 8 Trust in Providers (no transparency) SLAs Uptime Security Performance (commodity hardware leads to commodity results) Domain-specific knowledge required Service (who ya gonna call?) Technological Limitations of Price-Based Clouds : Technological Limitations of Price-Based Clouds Do not copy 9 Compute Servers Dependent on Management Framework at all Times Failure of management server brings down entire grid Simple disk failure on controller requires grid downtime while controller node is manually rebuilt I/O Bottlenecks caused by Gig-E interconnect max 80MB/sec Affects connections between Appliances on different servers, and between servers and storage. 30 MB/sec throughput per stream for disk mirroring and file services inadequate for running Oracle Servers running multiple appliances show high I/O wait percentage. Storage not virtualized separately from compute Poor performance as inter-process communication competes with disk I/O File services consume bandwidth on two servers at once, allowing jobs on one server to impact performance on a second server Complicates management and increases cost as storage and compute fall out of balance Technology Limitations of Price-Based Clouds : Technology Limitations of Price-Based Clouds Do not copy 10 Proprietary Storage Architecture reduces flexibility Inability to add high-performance storage Volume management (copy, enlarge, or rebuild) on large volumes is prohibitively slow Heavily impacts grid performance 2TB mirror rebuild takes over a week on fast hardware, and prevents other volumes from being repaired during that time. Resize of 100GB volume to 300GB takes 2 hours Sweet spot for volume size is only 200GB Limitations in file system types and number of volumes prevents easy application deployment 128 volume limit per physical server Underfunded development organizations Slow evolution of software product – new features only available on Beta code (64-bit appliances, Solaris, Windows support) Critical defects delay scheduled releases Proprietary Kernel prevents integration with industry-standard networking and peripherals. Performance Limitations shared virtualization of network, compute and storage : Performance Limitations shared virtualization of network, compute and storage Do not copy 11 Business Logic /Web Server VM Database VM Gb Ethernet 80 MB/sec limit Technology Limitations shared virtualization of network, storage, and compute : Technology Limitations shared virtualization of network, storage, and compute Do not copy 12 Business Logic Code Database VM DB Storage Gb Ethernet 80 MB/sec total Web Server Mirror Why Transparency is Important : Why Transparency is Important Entire contents (c) 2008 ENKI, LLC All Rights Reserved 13 First step to building trust No quantitative model of cloud behavior No visibility into vendor’s roadmap/objectives Dedicated staff required to understand interface to vendor’s cloud offering Special skills needed to deploy to cloud No predictability for end-user service delivery Introducing the 5-Nines Cloud : Introducing the 5-Nines Cloud Entire contents (c) 2008 ENKI, LLC All Rights Reserved 14 “Scalable, fast, reliable, and secure computing services, billed by consumption, delivered together with operations services under published SLAs.” Purpose-built to deliver carrier-grade results Focus is on providing value to the enterprise rather than lowest cost of compute 5-Nines Cloud Value PropositionLowers barriers to deploying high-value computing : 5-Nines Cloud Value PropositionLowers barriers to deploying high-value computing Entire contents (c) 2008 ENKI, LLC All Rights Reserved 15 Carrier-grade services Scalability Pay only for what you use Operations Services (à la carte or full service) Strategic vendor/customer collaboration No vendor lock-in Carrier-Grade Cloud Services : Carrier-Grade Cloud Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 16 Value-Based Cloud : Value-Based Cloud Entire contents (c) 2008 ENKI, LLC All Rights Reserved 17 Providing Value : Providing Value Entire contents (c) 2008 ENKI, LLC All Rights Reserved 18 The Cloud Market Splits : The Cloud Market Splits Entire contents (c) 2008 ENKI, LLC All Rights Reserved 19 How is the 5-Nines Cloud Delivered?… taking advantage of 30 years of best practices : How is the 5-Nines Cloud Delivered?… taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 20 Virtual Private Data Centers Independently Scaled and Virtualized Resources Security via VLAN segmentation and hardware firewalls Reliability – no single anything Management Framework Monitored and Measured with feedback Deployable inside the corporate data center Virtual Private Data Centers… taking advantage of 30 years of best practices : Virtual Private Data Centers… taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 21 Virtualization is hidden No changes needed to software Can be easily configured to match existing enterprise architectures Physical infrastructure is local, transparent, and predictable for best-in-class performance Security Virtual Private Data Center Model : Virtual Private Data Center Model Entire contents (c) 2008 ENKI, LLC All Rights Reserved 22 Existing Infrastructure Deployed to Cloud No changes to existing software, architecture, or IT practices Each VPDC isolated by cloud to be secure and independent Independently Virtualized Resources … taking advantage of 30 years of best practices : Independently Virtualized Resources … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 23 Scale and Virtualize Compute, Storage, and Network Separately Breaks virtualization I/O bottlenecks Allows use of multiple cores or servers to serve application Models discrete hardware exactly Guarantees known performance Shares infrastructure for cost savings Independently Scaled and Virtualized Resources : Independently Scaled and Virtualized Resources Entire contents (c) 2008 ENKI, LLC All Rights Reserved 24 Monitoring and Management Framework Virtualized Network Fabric Virtualized Storage Fabric Compute Servers Security/Availability … taking advantage of 30 years of best practices : Security/Availability … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 25 Hardware-based firewalls with IDS/IPS Large pipes to internet backbone Support burst traffic Absorb DDOS attacks VLAN segmentation for each VPDC No single anything Management Framework … taking advantage of 30 years of best practices : Management Framework … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 26 All aspects of service delivery infrastructure managed by framework (compute, storage, network) Scriptable and definable policies for resource allocation and metering Enables automatic resource assignment User-defined DR and failover strategies Hierarchical access control permits departmental management & self-service Policy-Based Cloud Management : Policy-Based Cloud Management Entire contents (c) 2008 ENKI, LLC All Rights Reserved 27 Monitoring and Measurement … taking advantage of 30 years of best practices : Monitoring and Measurement … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 28 Ensure end-to-end performance and SLA compliance Provide feedback for management framework Automatic resource assignment via Framework Base resource allocation on user experience Application-appropriate DR and failover strategies Heterogenous Hardware Support… taking advantage of 30 years of best practices : Heterogenous Hardware Support… taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 29 Limiting service to commodity hardware produces commodity results Newer, faster hardware supports high-performance applications Older, slower hardware for less demanding applications Reduced overall hardware cost and multiple price tiers Multiple points of presence … taking advantage of 30 years of best practices : Multiple points of presence … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 30 Single architecture enables easy replication and deployment of duplicate sites Enable 5-nines performance via standby sites Disaster recovery Follow-the-sun computing Deployable inside corporate firewalls (“Cloud in a box”) Deploying the Cloud to The Corporate Data Center : Deploying the Cloud to The Corporate Data Center Entire contents (c) 2008 ENKI, LLC All Rights Reserved 31 Simple, proven, integrated reference designenables building “cloud in a box” Common management framework allows for outsourced operations management Share computing load between inside and outside clouds The Role of Services : The Role of Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 32 When cloud infrastructure reduces the barriers to deployment, what still stands in the way? Knowledge/understanding of system admin and architecture fundamentals Trained staff to complete and manage deployment Processes and best practices for ensuring reliable service delivery OpEx for internal cloud-aware deployment team Services: The Missing Link : Services: The Missing Link Entire contents (c) 2008 ENKI, LLC All Rights Reserved 33 90% of downtime is due to factors other than hardware The key to reducing downtime in cloud applications is making deployment and management reliable and easy Services bridge organizational knowledge and skills gap between cloud hype and successful cloud deployment Services Operations Services : Operations Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 34 Deployment Implement management policies Workflow scripting System performance tuning Systems architecture Consultation for optimal cloud deployment Creation Adjustment Operations Services : Operations Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 35 Ongoing Administration Incident response SLA assurance Software updates Performance Tuning Vendor/Customer Collaboration : Vendor/Customer Collaboration Entire contents (c) 2008 ENKI, LLC All Rights Reserved 36 Cloud vendor becomes integral part of customer’s value delivery system Cloud vendor must approach relationship with win/win orientation Customer’s success is vendor’s success Vendor culture drives becoming a valued team member Vendor creates a relationship of open communication Betting Your Business : Betting Your Business Entire contents (c) 2008 ENKI, LLC All Rights Reserved 37 Your cloud vendor is becoming part of your business. Understands enterprise needs: focus on value Leverages IT best practices for fast and reliable service Extends operations services to help you make best use of cloud for your business Committed to collaborate with you in your enterprise’s success You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Cloud Computing for the Enterprise enovikoff Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 3210 Category: Business & Fin.. License: All Rights Reserved Like it (4) Dislike it (0) Added: April 11, 2009 This Presentation is Public Favorites: 5 Presentation Description Discussion of "Value-Based Cloud" that is the future for cloud computing designed to serve enterprise customers with fast and reliable computing delivered as a solution instead of today's price-focused cloud computing which is delivered as a computing service. Comments Posting comment... By: visriya (8 month(s) ago) i need that presentation.. pls send it to the following mail id: vichu2soft@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: mnayle (12 month(s) ago) Could you plz send me copy from presnetation Thanks mnayle@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close By: ahujasupriya (12 month(s) ago) very nice presentation. can u please mail it to me at ahujasupriya@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: jagdeeppahuja (13 month(s) ago) nice work Saving..... Post Reply Close Saving..... Edit Comment Close By: divi6626 (14 month(s) ago) will u pls send me this ppt to vijay.dhivya@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript The 5-Nines Cloud : The 5-Nines Cloud Moving from a cost-centric model to a value-based model for enterprise Cloud Computing Entire contents (c) 2008 ENKI, LLC All Rights Reserved 1 About ENKI : About ENKI Entire contents (c) 2008 ENKI, LLC All Rights Reserved 2 Founded 2006 Mission: enterprise-grade cloud computing and outsourced IT operations services delivered on a pay-as-you-go basis. Media Forbes Magazine, “Tiny Firms Offer Big Computing Services”, March 2008 Forrester Reports, “Is Cloud Computing Ready for the Enterprise?” Data Centers in San Jose and Milpitas, California; New York 1Q09. Introduction : Introduction Entire contents (c) 2008 ENKI, LLC All Rights Reserved 3 These are the early days of Cloud Computing, where delivery is focused on price Price-based cloud is falling short of Enterprise expectations To address Enterprise market, cloud offerings will be divided into price and value segments Introduction, Cont’d : Introduction, Cont’d Entire contents (c) 2008 ENKI, LLC All Rights Reserved 4 The value-based cloud will focus on providing trusted 4- and 5-nines computing 4- and 5-nines clouds will leverage and deliver corporate IT best practices to deliver carrier-grade service 5-nines cloud vendors will provide solutions rather than just compute cycles What is Cloud Computing? : What is Cloud Computing? Entire contents (c) 2008 ENKI, LLC All Rights Reserved 5 Three Levels of Abstraction… Infrastructure as a service Compute, storage and transfer Platform as a service Database, development environment, language, etc. Software/Application as a service SalesForce, NetSuite, Google Apps, etc. Infrastructure as a Service Today : Infrastructure as a Service Today Entire contents (c) 2008 ENKI, LLC All Rights Reserved 6 A pool of highly scalable, abstracted infrastructure, capable of hosting end-customer applications, that is billed by consumption. (James Staten, Forrester Research) Today’s price-focused implementation has limitations: Commodity Hardware causes performance problems Lack of security (limited or no IDS/IPS/Firewalls) 99.9% availability at best User self-service management requires domain knowledge What Do CIOs Need From The Cloud? : What Do CIOs Need From The Cloud? Entire contents (c) 2008 ENKI, LLC All Rights Reserved 7 Trusted vendor-partners that understand the Enterprise Reliability/Uptime/Predictability Security and compliance Services Rapid deployment and plug-in compatibility Scalability Value Where Today’s Price-Focused Cloud Falls Short of Enterprise Expectations : Where Today’s Price-Focused Cloud Falls Short of Enterprise Expectations Entire contents (c) 2008 ENKI, LLC All Rights Reserved 8 Trust in Providers (no transparency) SLAs Uptime Security Performance (commodity hardware leads to commodity results) Domain-specific knowledge required Service (who ya gonna call?) Technological Limitations of Price-Based Clouds : Technological Limitations of Price-Based Clouds Do not copy 9 Compute Servers Dependent on Management Framework at all Times Failure of management server brings down entire grid Simple disk failure on controller requires grid downtime while controller node is manually rebuilt I/O Bottlenecks caused by Gig-E interconnect max 80MB/sec Affects connections between Appliances on different servers, and between servers and storage. 30 MB/sec throughput per stream for disk mirroring and file services inadequate for running Oracle Servers running multiple appliances show high I/O wait percentage. Storage not virtualized separately from compute Poor performance as inter-process communication competes with disk I/O File services consume bandwidth on two servers at once, allowing jobs on one server to impact performance on a second server Complicates management and increases cost as storage and compute fall out of balance Technology Limitations of Price-Based Clouds : Technology Limitations of Price-Based Clouds Do not copy 10 Proprietary Storage Architecture reduces flexibility Inability to add high-performance storage Volume management (copy, enlarge, or rebuild) on large volumes is prohibitively slow Heavily impacts grid performance 2TB mirror rebuild takes over a week on fast hardware, and prevents other volumes from being repaired during that time. Resize of 100GB volume to 300GB takes 2 hours Sweet spot for volume size is only 200GB Limitations in file system types and number of volumes prevents easy application deployment 128 volume limit per physical server Underfunded development organizations Slow evolution of software product – new features only available on Beta code (64-bit appliances, Solaris, Windows support) Critical defects delay scheduled releases Proprietary Kernel prevents integration with industry-standard networking and peripherals. Performance Limitations shared virtualization of network, compute and storage : Performance Limitations shared virtualization of network, compute and storage Do not copy 11 Business Logic /Web Server VM Database VM Gb Ethernet 80 MB/sec limit Technology Limitations shared virtualization of network, storage, and compute : Technology Limitations shared virtualization of network, storage, and compute Do not copy 12 Business Logic Code Database VM DB Storage Gb Ethernet 80 MB/sec total Web Server Mirror Why Transparency is Important : Why Transparency is Important Entire contents (c) 2008 ENKI, LLC All Rights Reserved 13 First step to building trust No quantitative model of cloud behavior No visibility into vendor’s roadmap/objectives Dedicated staff required to understand interface to vendor’s cloud offering Special skills needed to deploy to cloud No predictability for end-user service delivery Introducing the 5-Nines Cloud : Introducing the 5-Nines Cloud Entire contents (c) 2008 ENKI, LLC All Rights Reserved 14 “Scalable, fast, reliable, and secure computing services, billed by consumption, delivered together with operations services under published SLAs.” Purpose-built to deliver carrier-grade results Focus is on providing value to the enterprise rather than lowest cost of compute 5-Nines Cloud Value PropositionLowers barriers to deploying high-value computing : 5-Nines Cloud Value PropositionLowers barriers to deploying high-value computing Entire contents (c) 2008 ENKI, LLC All Rights Reserved 15 Carrier-grade services Scalability Pay only for what you use Operations Services (à la carte or full service) Strategic vendor/customer collaboration No vendor lock-in Carrier-Grade Cloud Services : Carrier-Grade Cloud Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 16 Value-Based Cloud : Value-Based Cloud Entire contents (c) 2008 ENKI, LLC All Rights Reserved 17 Providing Value : Providing Value Entire contents (c) 2008 ENKI, LLC All Rights Reserved 18 The Cloud Market Splits : The Cloud Market Splits Entire contents (c) 2008 ENKI, LLC All Rights Reserved 19 How is the 5-Nines Cloud Delivered?… taking advantage of 30 years of best practices : How is the 5-Nines Cloud Delivered?… taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 20 Virtual Private Data Centers Independently Scaled and Virtualized Resources Security via VLAN segmentation and hardware firewalls Reliability – no single anything Management Framework Monitored and Measured with feedback Deployable inside the corporate data center Virtual Private Data Centers… taking advantage of 30 years of best practices : Virtual Private Data Centers… taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 21 Virtualization is hidden No changes needed to software Can be easily configured to match existing enterprise architectures Physical infrastructure is local, transparent, and predictable for best-in-class performance Security Virtual Private Data Center Model : Virtual Private Data Center Model Entire contents (c) 2008 ENKI, LLC All Rights Reserved 22 Existing Infrastructure Deployed to Cloud No changes to existing software, architecture, or IT practices Each VPDC isolated by cloud to be secure and independent Independently Virtualized Resources … taking advantage of 30 years of best practices : Independently Virtualized Resources … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 23 Scale and Virtualize Compute, Storage, and Network Separately Breaks virtualization I/O bottlenecks Allows use of multiple cores or servers to serve application Models discrete hardware exactly Guarantees known performance Shares infrastructure for cost savings Independently Scaled and Virtualized Resources : Independently Scaled and Virtualized Resources Entire contents (c) 2008 ENKI, LLC All Rights Reserved 24 Monitoring and Management Framework Virtualized Network Fabric Virtualized Storage Fabric Compute Servers Security/Availability … taking advantage of 30 years of best practices : Security/Availability … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 25 Hardware-based firewalls with IDS/IPS Large pipes to internet backbone Support burst traffic Absorb DDOS attacks VLAN segmentation for each VPDC No single anything Management Framework … taking advantage of 30 years of best practices : Management Framework … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 26 All aspects of service delivery infrastructure managed by framework (compute, storage, network) Scriptable and definable policies for resource allocation and metering Enables automatic resource assignment User-defined DR and failover strategies Hierarchical access control permits departmental management & self-service Policy-Based Cloud Management : Policy-Based Cloud Management Entire contents (c) 2008 ENKI, LLC All Rights Reserved 27 Monitoring and Measurement … taking advantage of 30 years of best practices : Monitoring and Measurement … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 28 Ensure end-to-end performance and SLA compliance Provide feedback for management framework Automatic resource assignment via Framework Base resource allocation on user experience Application-appropriate DR and failover strategies Heterogenous Hardware Support… taking advantage of 30 years of best practices : Heterogenous Hardware Support… taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 29 Limiting service to commodity hardware produces commodity results Newer, faster hardware supports high-performance applications Older, slower hardware for less demanding applications Reduced overall hardware cost and multiple price tiers Multiple points of presence … taking advantage of 30 years of best practices : Multiple points of presence … taking advantage of 30 years of best practices Entire contents (c) 2008 ENKI, LLC All Rights Reserved 30 Single architecture enables easy replication and deployment of duplicate sites Enable 5-nines performance via standby sites Disaster recovery Follow-the-sun computing Deployable inside corporate firewalls (“Cloud in a box”) Deploying the Cloud to The Corporate Data Center : Deploying the Cloud to The Corporate Data Center Entire contents (c) 2008 ENKI, LLC All Rights Reserved 31 Simple, proven, integrated reference designenables building “cloud in a box” Common management framework allows for outsourced operations management Share computing load between inside and outside clouds The Role of Services : The Role of Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 32 When cloud infrastructure reduces the barriers to deployment, what still stands in the way? Knowledge/understanding of system admin and architecture fundamentals Trained staff to complete and manage deployment Processes and best practices for ensuring reliable service delivery OpEx for internal cloud-aware deployment team Services: The Missing Link : Services: The Missing Link Entire contents (c) 2008 ENKI, LLC All Rights Reserved 33 90% of downtime is due to factors other than hardware The key to reducing downtime in cloud applications is making deployment and management reliable and easy Services bridge organizational knowledge and skills gap between cloud hype and successful cloud deployment Services Operations Services : Operations Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 34 Deployment Implement management policies Workflow scripting System performance tuning Systems architecture Consultation for optimal cloud deployment Creation Adjustment Operations Services : Operations Services Entire contents (c) 2008 ENKI, LLC All Rights Reserved 35 Ongoing Administration Incident response SLA assurance Software updates Performance Tuning Vendor/Customer Collaboration : Vendor/Customer Collaboration Entire contents (c) 2008 ENKI, LLC All Rights Reserved 36 Cloud vendor becomes integral part of customer’s value delivery system Cloud vendor must approach relationship with win/win orientation Customer’s success is vendor’s success Vendor culture drives becoming a valued team member Vendor creates a relationship of open communication Betting Your Business : Betting Your Business Entire contents (c) 2008 ENKI, LLC All Rights Reserved 37 Your cloud vendor is becoming part of your business. Understands enterprise needs: focus on value Leverages IT best practices for fast and reliable service Extends operations services to help you make best use of cloud for your business Committed to collaborate with you in your enterprise’s success