Knowledge Management System

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Knowledge Management System (KMS) :

Knowledge Management System (KMS)

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What does Knowledge Management System (KMS) mean?

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A knowledge management system (KMS) is a system for applying and using knowledge management principles. These include data-driven objectives around business productivity, a competitive business model, business intelligence analysis and more. A knowledge management system is made up of different software modules served by a central user interface. Some of these features can allow for data mining on customer input and histories, along with the provision or sharing of electronic documents. Knowledge management systems can help with staff training and orientation, support better sales, or help business leaders to make critical decisions.

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Techopedia explains Knowledge Management System (KMS)

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As a discipline, knowledge management is often confused with business intelligence, which also focuses on acquiring data for making business decisions. Some experts distinguish the two by pointing out that business intelligence has a focus on explicit knowledge, whereas knowledge management is a broader category that includes both implied and explicit knowledge. This differentiation has led many to classify business intelligence as part of greater knowledge management , where the wider category drives decisions in a more fundamental way. As a broad designation, knowledge management can be applied in a lot of different ways to individual business processes. It’s up to top-level managers to use these systems in ways that make the most sense for a particular enterprise.

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Knowledge management (KM) is a discipline with processes involving the comprehensive gathering of information or knowledge, its organization, development and analysis, and sharing it with the goal of effective utilization. It is a multi-disciplined approach aimed at achieving organizational objectives through the effective use of knowledge in terms of processes, concepts, and other relevant information relating to the field or industry the organization is specializing in.

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Knowledge Management (KM) KM is the efficient handling of knowledge or information and related resources within an organization. It is considered a scientific discipline because it deals with information in its many forms. KM approaches vary depending on the author and the organization. But as the discipline matures, people are coming to a better understanding and some perspectives of the theories and practice of KM have emerged: Organizational - focuses on the organization and how KM can be designed to facilitate knowledge processes to achieve organizational goals.

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Technocentric - this perspective focuses mainly on the technology concerned with the gathering, storing and sharing of knowledge. Ecological - this focuses on the interaction of people, knowledge, identity and other factors that make it into a complex adaptive system.

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The core components of KM include people, processes, technology, organizational culture, structure and technology. There are now different schools of thought which includes "lenses" through which KM can be viewed and explained and even designed around: Social network analysis Community of practice Intellectual capital Complex science Information theory Constructivism

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Enterprise Knowledge Management (EKM)

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What does Enterprise Knowledge Management (EKM) mean?

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Enterprise knowledge management (EKM) is a fairly broad term in IT that refers to any solutions or systems that deal with organizing data into structures that build knowledge within a business. Another way to say this is that knowledge management solutions create business knowledge out of existing assets.

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In 1999, the term personal knowledge management was introduced; it refers to the management of knowledge at the individual level. In the enterprise, early collections of case studies recognized the importance of knowledge management dimensions of strategy, process and measurement . Key lessons learned include people and the cultural norms which influence their behaviors are the most critical resources for successful knowledge creation, dissemination, and application; cognitive, social, and organizational learning processes are essential to the success of a knowledge management strategy; and measurement, benchmarking , and incentives are essential to accelerate the learning process and to drive cultural change. In short, knowledge management programs can yield impressive benefits to individuals and organizations if they are purposeful, concrete, and action-oriented.

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A broad range of thoughts on the KM discipline exist; approaches vary by author and school. As the discipline matures, academic debates have increased regarding both the theory and practice of KM, to include the following perspectives: Techno-centri c with a focus on technology, ideally those that enhance knowledge sharing and creation. Organizational with a focus on how an organization can be designed to facilitate knowledge Ecological with a focus on the interaction of people, identity , knowledge, and environmental factors as a complex adaptive system akin to a natural ecosystem .

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Dimensions Different frameworks for distinguishing between different 'types of' knowledge exist. One proposed frameworks is the Dimensions of; Tacit Knowledge - represents internalized knowledge that an individual may not be consciously aware of, such as how he or she accomplishes particular tasks. Explicit knowledge - represents knowledge that the individual holds consciously in mental focus, in a form that can easily be communicated to others.

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The Knowledge Spiral as described by Nonaka & Takeuchi.

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A second proposed framework for categorizing the dimensions of knowledge distinguishes between; Embedded knowledge of a system outside of a human individual (e.g., an information system may have knowledge embedded into its design); and Embodied knowledge - representing a learned capability of a human body’s nervous and endocrine systems .

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3.A third proposed framework for categorizing the dimensions of knowledge distinguishes between; the exploratory creation of "new knowledge" (i.e., innovation) vs. the transfer or exploitation of "established knowledge" within a group, organization, or community.

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Strategies: Knowledge may be accessed at three stages : before, during , or after KM- related activities. Push strategy - One strategy to KM involves actively managing knowledge. - Individuals strive to explicitly encode their knowledge into a shared knowledge repository, such as a database , as well as retrieving knowledge they need that other individuals have provided to the repository. Pull strategy- Expert individual(s) can provide their insights to the particular person or people needing this.

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Motivations There are a number of claims as to the motivation leading organisations to undertake a KM effort.Typical considerations driving a KM effort include: Making available increased knowledge content in the development and provision of products and services Achieving shorter new product development cycles Facilitating and managing innovation and organisational learning Leveraging the expertise of people across the organisation Increasing network connectivity between internal and external individuals.

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Knowledge Management Technologies Knowledge Management (KM) technology can be divided into the following general categories: Groupware Workflow Content/Document Management Enterprise Portals eLearning Scheduling and planning Telepresence

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Groupware - refers to technologies that facilitate collaboration and sharing of organizational information. On Workflow - tools allow the representation of processes associated with the creation, use, and maintenance of organizational knowledge.

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Content/Document Management - systems are systems designed to automate the process of creating web content and/or documents within an organization. Enterprise Portals - are web sites that aggregate information across the entire organization or for groups within the organization such as project teams.

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eLearning - technology enables organizations to create customized training and education software. tools automate the creation and maintenance of an organization's schedule: scheduling meetings,notifying people of a meeting, etc. Telepresence technology - enables individuals to have virtual meetings rather than having to be in the same place. Videoconferencing is the most obvious example.

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Knowledge Management Systems? Knowledge management systems refer to any kind of IT system that stores and retrieves knowledge , improves collaboration, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge, or in some other way enhances the KM process.

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References: http://www.knowledge-management-tools.net/knowledge-management-systems.html#ixzz3EmB0JVA5    

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Thank You!!!!!!!!!!!!!!!!!!!!!!!!!!  

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