Nagpur Realising the big Smart City Dream April 2017

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Egov Throwback April2017 Magazine :: Nagpur Realising the big Smart City Dream.

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APRIL 2017 | VOLUME 13 | ISSUE 04 DevenDra FaDnavis 7 th - 8 th April 2017 Hotel Le Meridien Smar t Sust ainable City Summit Conferen Ce | expo Realising the Big Smart City Dream SPECIAL ISSUE Chief Guest Guest of Honour nitin GaDkari Hon’ble Minister for Road Transport and Highways Government of India Laying Roadmap foR indian Hon’ble Chief Minister Maharashtra

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With Best Compliments From ... -�· MONACH Monarch Surveyors and Engineering Consultants Pvt. Ltd. An ISO-9001:2008 Company is a well- recognized organization established in 1992 dedicated to pro vide professional comprehensive services in the field of Civil Engineering Infastructure Project. Monarch renders C omprehensive services starting fom Topographic surey up to Project Management Consultancy in multidisciplinary i nfastructure Projects. Monarch is managed by a team of 100 + qualifed engineers planners ably Supported by multidisciplinary experts of highest caliber. Urban and Regional Planning Preparation of • Regional Plan • Vision Document • Development Plan • Revision of Development Plan • Special AREA Plan • Town Planning Schemes Urban Transport and Infra Highway/RingRoad/Bridges/ Skywalk/Metro/Monorail • Feasibility Studies • Detail Project Report • Pre Tender Activities • Assistance in Land Acquisition up to award stage Registered Ofce 3 Rujeta 67 Panmala Sinhagad Road Pune Maharashtra India - 411030 Cell No.: 09975407786 09766509911 PH: +91020-243304322433024624330071 adrinronarchpune.in www.ronarchpune.in

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With Best Compliments From ... -�· MONACH Monarch Surveyors and Engineering Consultants Pvt. Ltd. An ISO-9001:2008 Company is a well- recognized organization established in 1992 dedicated to pro vide professional comprehensive services in the field of Civil Engineering Infastructure Project. Monarch renders C omprehensive services starting fom Topographic surey up to Project Management Consultancy in multidisciplinary i nfastructure Projects. Monarch is managed by a team of 100 + qualifed engineers planners ably Supported by multidisciplinary experts of highest caliber. Urban and Regional Planning Preparation of • Regional Plan • Vision Document • Development Plan • Revision of Development Plan • Special AREA Plan • Town Planning Schemes Urban Transport and Infra Highway/RingRoad/Bridges/ Skywalk/Metro/Monorail • Feasibility Studies • Detail Project Report • Pre Tender Activities • Assistance in Land Acquisition up to award stage Registered Ofce 3 Rujeta 67 Panmala Sinhagad Road Pune Maharashtra India - 411030 Cell No.: 09975407786 09766509911 PH: +91020-243304322433024624330071 adrinronarchpune.in www.ronarchpune.in THERE’S NEVER BEEN A BETTER TIME THERE’S NEVER BEEN A BETTER TIME ©2017 Cisco and/or its affiliates. All rights reserved. to digitize India www.cisco.com/in

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EDITOR-IN-CHIEF Dr Ravi Gupta EDITORIAL TEAM: DELHI/NCR Senior Assistant Editors: Souvik Goswami Gautam Debroy Assistant Editors: Sandeep Data Vivek Ratnakar Priyanka Sharma Senior Correspondents: Shivani Tyagi Akash T omer Correspondents: Rashi Adit Ghosh Rajbala BANGALORE BUREAU Associate Editor -T Radha Krishna MUMBAI BUREAU Senior Assistant Editor: Kartk Sharma Senior Correspondent: Poulami Chakraborty Correspondent: Harshal Yashwant Desai JAIPUR BUREAU Senior Assistant Editor - Kartk Sharma CHANDIGARH BUREAU Assistant Editor - Priya Yadav HYDERABAD BUREAU Assistant Editor - Sudheer Goutham B LUCKNOW BUREAU Assistant Editor: Arpit Gupta AHMEDABAD BUREAU Assistant Editor: Hemangini S Rajput SALES MARKETING TEAM Manager: Manu Raj Singhal Senior Executve: Khabirul Islam SUBSCRIPTION CIRCULATION TEAM Manager Subscripton: +91-8860635832 subscriptonelets.in DESIGN TEAM Creatve Heads: Pramod Gupta Anjan Dey Deputy Art Directors: Om Prakash Thakur Gopal Thakur Shyam Kishore Senior Graphic Designer: Pradeep G WEB DEVELOPMENT LEAD Farhan Khan ADMINISTRATION Director: Archana Jaiswal EDITORIAL MARKETING CORRESPONDENCE eGov – Elets Technomedia Pvt Ltd: Stellar IT Park Ofce No: 7A/7B 5th Floor Annexe Building C-25 Sector-62 Noida Utar Pradesh - 201301 Phone: +91-120-4812600 Fax: +91-120-4812660 Email: infoelets.in eGov is published by Elets Technomedia Pvt Ltd in technical collaboraton with the Centre for Science Development and Media Studies CSDMS. Owner Publisher Printer - Dr Ravi Gupta Printed at Vinayak Print Media D - 249 Sector-63 Noida 201 307. UP and published from 710 Vasto Mahagun Manor F-30 Sector-50 Noida Utar Pradesh Editor - in - Chief: Dr Ravi Gupta © All rights reserved No part of this publicaton may be reproduced or transmited in any form or by any means electronic and mechanical including photocopy or any informaton storage or retrieval system without publisher’s permission. Our Publications and Initiatives Founded in 2005 eGov magazine is published in both print and online formats. Innovatve use of ICT in Governance is at the heart of our all eGov initatves. VISIT FOR TOP VIDEOS OF THE MONTH PSU Summit Vishnu Deo Sai Hon’ble Minister of State Ministry of Steel Government of India 11th eINDIA P P Chaudhary Hon’ble Union Minister of State Ministry of Law and Justce and Ministry of Electronics and Informaton Technology Urban Development Summit K T Rama Rao Hon’ble Minister IT Municipal Administraton Urban Development Telangana Smart City Summit Dr Jitendra Singh Hon’ble Minister of State Independent Charge DoNER PMO Govt. of India tv.eletsonline.com Send your feedback about our interviews features artcles and news. You can either comment on the webpage of the story or mail at editorialelets.in TV tv.eletsonline.com

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Nagpur Smart City – Redefning Sustainable Living As Smart Cities are creating a buzz in India since Prime Minister Narendra Modi gave it a rigorous push there is tremendous amount of curiosity about what kind of results it would yield for the general public. It prompted us to explore the world of Smart Cities through Nagpur the city which has left various other cities behind in implementation of Smart City projects in a short span of time. Our cover story –“Nagpur Laying Roadmap for Indian Smart Cities” explores how its civic body has played a vital role and working to improve quality of life. In the light of Nagpur occupying such an important place on the landscape of Indian Smart Cities we decided to hold a Smart and Sustainable City Summit in Nagpur from 7th to 8th April 2017. The event is happening in collaboration with Nagpur Municipal Corporation with Union Minister Nitin Gadkari and Mahrashtra Chief Minister Devendra Fadnavis making their distinguished presence felt. Key offcials from various states and leading companies providing smart city tech solutions are part of this premier summit. The objective is to ensure a brainstorming of the sharpest minds dedicatedly bringing the grand transformation to develop Smart Cities providing the glimpse of a new India. Our special story “Maharashtra – Transforming Urban Landscape of India” throws light upon how a State is working on an integrated approach –- providing a holistic infrastructure framework data and information centr e needed for inv estment-friendly industrial policies. The latest issue also carries special interviews with the likes of Union Minister for Road Transport and Highways and Shipping Nitin Gadkari and offcials like Shravan Hardikar Nagpur Municipal Commissioner and Maharashtra Transport Commissioner Praveen Gedam along with others like Praveen Prakash Joint Secretary Swachh Bharat Mission Ministry of Urban Development Govt. of India and Sanjay Jaju Director NHIDCL and Subodh Agarwal Principal Secretary Food and Civil Supplies Department Rajasthan. We are also having the international perspective on Smart Cities from Ulrika Sundberg Counsul General of Sweden Mumbai. While presenting a variety of in-depth stories and special interviews from Maharashtra and across India we look forward to our esteemed readers’ feedback. Editior - in - Chief Elets Technomedia Pvt. Ltd ravi.guptaelets.in Ra vi Gupta MAGAZINE It compiles ICT-related advancements being introduced exercised by various government organisatons via eGovernance module. NEWS Dealing with various key developments and policy-related decisions that defne Indian governance style at large this secton throws light on the most important aspects. WEBSITE With a reach of sixty lakhs the website is pushing the Digital India campaign of the Government of India. It highlights various dimensions of anything and everything related to the changing trends of governance in India . EVENT REPORTS This segment narrates the discussions and deliberatons of partcipants at the occasional conferences held natonally or internatonally. CASE STUDIES It deals with in-depth detail of various projects being implemented in any part of the country worth inspiring others in providing solutons. VIDEOS The youtube channel ‘EletsTv’ deals with live recorded versions of tech-experts and key decision makers who partcipate in key debates or discussion of Elets knowledge conferences. INTERVIEWS This secton highlights various stakeholders bureaucrats and policy makers infuencing governance in the country. Editorial

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COVER STORY 18 20 30 32 24 08 CONTENTS 15 Shravan Hardikar Municipal Commissioner Nagpur Municipal Corporaton NMC Ramnath Sonawane Additonal Municipal Commissioner and CEO SPV Vijay Singhal Development Commissioner Directorate of Industries Government of Maharashtra Praveen Gedam Commissioner Transport Department Government of Maharashtra VK Gautam Principal Secretary Informaton Technology Government of Maharashtra UPS Madan Metropolitan Commissioner Mumbai Metropolitan Region Development Authority MMRDA E Ravendiran Commissioner Kalyan Dombivli Municipal Corporaton KDMC Nagpur Sets the Pace for Indian Smart Cities Nagpur Leading The Smart City Mission Maharashtra Emerges as Preferred Choice of Business Maharashtra’s Transport Driven By Technology Maharashtra Leading the New Age Transformation POLICYMAKER’S PERSPECTIVE Nagpur Laying Roadmap for Indian Smart Cites SPECIAL INTERVIEW Expanding India’s Transport Horizon The Ministry of Road Transport and Highways is planning to invest 300 billion in various infrastructural projects across the country. The Ministry has also introduced a bio-fuelled public transport system in Nagpur Nitin Gadkari Minister for Road Transport and Highways and Shipping Government of India

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36 56 42 44 58 62 64 26 46 60 48 52 54 38 12 Sanjay Chahande Deputy Director General Unique Identfcaton Authority of India UIDAI Dr Dinesh Arora Executve Director REC and CEO RECPDCL Shweta Rajpal Kohli Public Policy-Head UBER D T Waghmare Commissioner Pimpri Chinchwad Municipal Corporaton J M Balamurugan CEO Punjab Municipal Infrastructure Development Corporaton PMIDC Santosh Mehra Inspector General Border Security Force Brijesh Singh Secretary and Director General Directorate General of Informaton and Public Relatons Government of Maharashtra Ulrika Sundberg Consul General of Sweden Mumbai Subodh Agarwal Commissioner Pimpri Chinchwad Municipal Corporaton T Venkatesh Chief Electoral Ofcer Utar Pradesh Sunil Chavan Additonal Municipal Commissioner Thane Municipal Corporaton and Chief Executve Ofcer Thane Smart City Limited Praveen Prakash Mission Director Swachh Bharat Mission and Joint Secretary Ministry of Urban Development Sanjay Jaju Director NHIDCL Dr Sanjay Mukherjee Additonal Municipal Commissioner Projects Municipal Corporaton of Greater Mumbai MCGM Aadhaar: Empowering The Common Man Digitally GARV App - Ensuring Transparency and Accountability Uber - Taking Public The Last Mile Maharashtra’s Pimpri Chinchwad Efecting Smart Development Punjab Getting Smart Through Development New-Age Technology for Securing Borders Decoding The Cyber Security of Maharashtra Sweden Partnering in India’s Growth Story Leveraging Technology to Strengthen PDS in Rajasthan UP Assembly Polls: Unprecedented Voter Turnout Recorded Thane Moving Towards Smart Development Tech-Driven Swachh Bharat – A Refection of New India NHIDCL-Laying Roadmap For Future MCGM: Ceaselessly Revamping Mumbai’s Quality Of Life INDUSTRY SPEAKS SECURITY PERSPECTIVE INTERNATIONAL PERSPECTIVE SPECIAL STORY With Nagpur evolving as the country’s topmost smart city in barely fve months outmaneuvering all other cites in the best implementaton of smart city plan Transforming Urban Landscape of India Devendra Fadnavis Chief Minister Government of Maharashtra

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Special interview 8 egov / egov.eletsonline.com / April 2017 Expanding India’s Transport Horizon The Ministry of Road Transport and Highways is planning to invest 300 billion in various infrastructural projects across the country. The Ministry has also introduced a bio-fuelled public transport system in Nagpur says Nitn Gadkari Minister for Road Transport and Highways and Shipping Government of India in conversaton with Poulami Chakraborty of Elets News Network ENN. “Prime Minister Narendra Modi is a great visionary with exemplary administratve abilites. He tries to implement and follow up the progress of each project.” What have been some of the key achievements since you took over as the Minister for Road Transport and Highways and Shipping During the past three years all the key 15 projects including 12 ports Cochin Shipyard and others have registered a proft of over Rs 4000 crore. We are improving further with the help of internatonal consultants. Our ports are developing at a very fast pace to ensure creaton of state-of-the-art infrastructure facilites. Besides over 283 projects worth Rs 380000 crores were deadlocked due to various reasons which we have been able to complete. When I took over the rate of road constructon was 2 kilometre per day which improved to 14 km in three months and now it has reached 30 km a day. We have set a target of 40 km per day. We are extremely sensitve to environment conservaton and that is why we have introduced ethanol biodiesel and biogas which are cheaper and environment-friendly fuels. Nagpur has already introduced bio-fuelled buses in its public transport system. Nitn Gadkari Minister for Road Transport and Highways and Shipping Government of India Mumbai - Pune Expressway

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Special interview 9 April 2017 / egov.eletsonline.com / egov Another key aspect which highlights the department’s achievements is launching of seamless road connectvity through Bangladesh Bhutan Myanmar Thailand Nepal and Sri Lanka. Normally it takes 18 hours to complete the journey from Agartala to Kolkata. But due to our eforts the same journey can now be completed in just eight hours. A waterway project will be launched from Varanasi to Haldia soon. The department is also planning to introduce computerised examinatons for issuance of driving licences as about 30 per cent of licences in the country are bogus. We hope to reduce the rate of accidents in the country by this new initatve. For the frst tme in the history of our department we are going to undertake about 15000 km of road constructon work. We are in the process of completng old projects before the monsoon sets in. We will also sign more contracts this year. Countries like China have strict laws against deceitul contractors but why there are no such laws in our country We have strict laws but the need of the hour is their efectve implementaton. We have ensured that the norms are complied with and defaulters are punished strictly. In the past good contractors were not coming forward for projects. But now we have boosted their confdence by easing out the procedures. There are some larger issues as well. The entre length of roads in the country is about 48 lakh km of which the Transport Ministry has authority over 96000 km. These roads carry around 40 per cent of the trafc load. We are in the process of expanding our jurisdicton to around 1.5 lakh km. We have also identfed accident-prone spots. Can you give us an estmate of the expenditure which will be spent on the infrastructure this year The infrastructure sector is moving at a fast pace and I am sure that with this rapid development happening in the country more than 900 billion will be spent this fnancial year alone. We at Transport Department have made an estmate of 300 billion. We will submit proposals of some new projects to the Finance Ministry soon. We want to make railway statons bus depots and airports as integrated multmodal hubs. We are also giving priority to ethanol bio-fuels etc. We plan to convert state government buses into electric buses. Planning for water ports is also in the pipeline. We want to give frst priority to Water Ports second priority to Railways and third to Ports. I’m positve that in due course of tme the Transport Ministry will be in a positon to boost the Indian economy. We plan to add two to three per cent to the country’s Gross Domestc Product GDP. How are you planning to raise the funds for the infrastructural projects During my tenure as a minister in Maharashtra the government provided us only Rs 5 crore while Rs 4000 crores were generated from the market and public. Now as the country’s Transport Minister I have already raised Rs 8000 crores. We have a budget of Rs 55000 crores. For the next three years the total budget will be around Rs 3 laks crores. We have also approved tax free Mumbai - Pune Expressway

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Special interview 10 egov / egov.eletsonline.com / April 2017 What are the major projects for the shipping sector We can utlise the vast seafront for both passenger and goods transportaton. We are working on introducing hovercraf or amphibian buses which can travel on both land and water. Besides we have 20000 waterways in 111 rivers that fow in the country. We can add more waterways through the canals. We want to build trafc on water roads. We have opened Road Port Connectvity Corporaton. The ofce is in Mumbai. We are also working on projects of Rs 1 lakh crores. How would you describe Central Government’s functoning Prime Minister Narendra Modi is a great visionary with exemplary administratve abilites. He tries to implement and follow up the progress of each project. He takes interest in all the development projects -- be it in the industrial domain agriculture or tribal development sector Swachh Bharat educaton and skill development. The GDP of the naton contnues to remain in the range of 7.2-7.5 per cent under his able leadership. But we will surely reach to 11 per cent in fve years. My department will contribute at least three per cent to this growth. bonds worth Rs 70000 crores. If we scrutnise the 101 projects that will be built on government funds we can generate another Rs one lakh crores. The total fund then will be Rs 4.7 lakh crores. Besides we are getng toll income of Rs 12-15 crores. In the next 15 years we will get another Rs 1.5 lakh crores. All these funds together will create nearly Rs 6 lakh crores. We will get loans from diferent countries funding organisatons and banks at cheaper rates. For example we are building an eight lane road at Jawaharlal Nehru Port Trust in Mumbai. We initally talked to the Indian Bank for loan of Rs 3000 crores at 12 per cent interest rate. But in Dollar Funds we got the same loan at 2.15 per cent rate. We have projects worth Rs 50000 crores in shipping. We have earned a proft of Rs 6000 crores. So there is no dearth of funds. We are also going on Public Private Partnership PPP model. Mumbai - Pune Expressway “With the fast paced development happening in the country more than 900 billion will be spent this fnancial year alone.”

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12 egov / egov.eletsonline.com / April 2017 Transforming Urban Landscape of India Maharashtra Maharashtra is emerging among the top states implementng urbanisaton projects and embracing the Government of India’s ambitous ‘‘Smart Cites Mission’’ which is aimed at enhancing the quality of urban life in 100 cites across the country. Along with the Atal Mission for Rejuvenaton and Urban Transformaton AMRUT Pradhan Mantri Awas Yojana PMAY and “Housing for All” schemes Smart Cites Mission is radically changing the urban landscape of the country says Gopi Krishna Arora of Elets News Network ENN. Devendra Fadnavis Chief Minister Government of Maharashtra State Government along with the Government of India has emerged as major players driving Maharashtra’s development and the paradigm shif is more apparent than ever under the leadership of Chief Minister Devendra Fadnavis.

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14 egov / egov.eletsonline.com / April 2017 MoU with Oracle to gear up digital transformaton In order to pace up the state’s digital transformaton initatves the Government of Maharashtra has signed a Memorandum of Understanding MoU with Oracle to take advantage of Oracle’s Cloud solutons. Oracle and the Government of Maharashtra will develop the state’s Smart City Programme with the aim of making the state’s urban landscape more livable and inclusive while driving economic growth. As per the MoU Oracle and the Maharashtra Government will create a Centre of Excellence CoE to help accelerate its Smart City Programme and modernising the government’s technology solutons. Osmanabad to issue Aadhaar cards at birth In the light of the Central Government’s ‘Digital India’ drive Maharashtra’s Osmanabad district has commenced issuing Aadhaar cards to children aged up to fve years using the government health facilites for vaccinaton. Free Wi-Fi facility in Maharashtra trains Telecom infrastructure provider RailTel plans to provide free hi-speed internet to passengers in premium long-distance trains of Maharashtra. Melghat to become Smart Village Maharashtra Government has also selected Harisal in Melghat area for a pilot project of smart village. The areas will be digitally connected to improve health care. With these initatves in place and many more in the pipeline Maharashtra is on the cusp of a new age in urban development to ensure that citzens enjoy a good quality of life comparable to the developed economies in the world. Having set the pace with right policies and determinaton the state seems to be heading in the right directon to help India realise her aspiratons. ‘Mahawallet’ to facilitate money transfers Soon people in Maharashtra will be able to use ‘Mahawallet’ — a mobile wallet supported by the state government — to transfer funds to and from other mobile wallets. The government is planning to launch this m-wallet to encourage cashless transactons. Cyber police statons in all districts The state of Maharashtra will convert 42 cybercrime labs into cyber police statons as part of the state government’s strategy to fght sharply rising incidences of cybercrimes. Maharashtra will be the frst state in the country to have a cyber-police staton in every district. New project-monitoring platorm 5D BIM a new project monitoring platorm has been implemented by the Maharashtra Metro Rail Corporaton Ltd. The new system is likely to save cost and at the same tme reduce litgatons. 5D BIM stands for 5D Building Informaton Modelling. It allows diferent stakeholders including architects and contractors to monitor the growth of any project and associated cost factor. The digital project management platorm will be integrated with SAP and by further including live project data it will allow the owners to understand the project more closely. Maharashtra Assembly to become paperless The Maharashtra government has decided to procure computer tablets in a bid to introduce paperless functoning in the state legislature. States like Goa and Haryana are already using tablet computers during sessions of their respectve legislatve assembly. Acknowledging the importance of Informaton and Communicaton Technology ICT for improving efciency and efectveness of the public delivery system in Smart Cites the Maharashtra government is working on an integrated approach – providing a holistc infrastructure framework data and informaton centre needed to achieve this reform. Fundamentally a smart city is the one that holistcally unifes data from a wide range of sources – authoritatve data sources embedded sensors public services citzen reports utlity companies and more – to generate actonable intelligence for decision- making for improved governance and citzen services. Maharashtra with advantages like good law and order and superior connectvity across various regions of the state has grown into an automobile manufacturing and IT hub with a large number of investors drawn to the state from both domestc and internatonal markets. The focus is on infrastructure development now with an aim to transform the urban landscape by developing metro rail IT hubs Bus Rapid Transit System BRTS and separate cycling tracks across cites in the state. Accountability and transparency are the two major fundamental requirements of good governance and both come with e-governance. Today Maharashtra has emerged as the top performer in many felds by adoptng e-governance as a major tool for delivering tme-bound services to its citzens. The state ranked frst in terms of internet readiness index health index agriculture marketng index farmer friendly reforms index and also emerged as the best in ease of doing business. Besides the government has also started many initatves to pace up the state’s digital transformaton.

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15 april 2017 / egov.eletsonline.com / egov W idely known as the Orange City Nagpur has been identfed as one of the best Indian cites in terms of liveability public transport green cover and healthcare as well. Following a recent stock-taking exercise conducted by the Urban Development Ministry Nagpur though chosen as a smart city in September 2016 has managed to achieve the best investment conversion rato ICR. The ICR indicates Nagpur--The Smart City in the Making With Nagpur evolving as the country’s topmost smart city in barely fve months outmaneuvering all other cites in the best implementaton of smart city plan Sandeep Data of Elets News Network ENN tries to decipher this tremendous success. the extent of conversion of approved Smart City plans into investments through ground-level implementaton. Nagpur which has overtaken 33 cites reported an impressive performance with an ICR of 249 per cent having lined up an investment of Rs 2500 crore as against the Rs 1002 crore investment proposed in the approved smart city plan for the city with additonal resource mobilisaton from diferent sources.

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16 egov / egov.eletsonline.com / april 2017 Making a diference – the Nagpur way While striving to realise Prime Minister Narendra Modi’s favourite Smart Cites dream the Nagpur Municipal Corporaton NMC has evolved and applied various key strategies. Safe and Smart Nagpur is one such project. In this representatves of the NMC visited the public in person and ensured actual concerns and requirements could be understood. It led to the observaton that majority of the people desired the city should be developed as a safe clean and green city. It meant Smart Cites must entail quality-based services reaching people’s door steps in a more efcient and IT-enabled way. Such an understanding has enabled providing facilites much faster process-oriented way. Besides the IT-centric services empower citzens to receive all government services without physically visitng any government ofces. The city authorites despite all their eforts and strategies don’t hesitate in taking away the credit the people of Nagpur deserve in realising a big dream with a ready-to-change mindset. It has been felt that availability of internet and public’s access to technology world from the comfort of their homes can actually facilitate the public getng access to several IT-enabled government and non- government services. Bandwidth in a Smart City Considered vital for the growth and development of a Smart City is bandwidth of infrastructure the city also began thinking to have its own infrastructural system. It aimed at providing a beter experience leading to launching and working on several pan-city initatves. For instance Nagpur is set to introduce a mult-utlity kiosk whose main utlity is that it will be a tcket vending for the public transport system and top-up mobility smart cards and others. Some Special NMC initatves - App for Public Transportaton An app has been launched by the civic body which helps in ascertaining the accurate tme of arrival of public buses and even knowing the availability of seats along with the route the bus will take. Smart Solid Management system A smart solid waste management has been put in place under which vehicles meant to collect garbage from door step are fxed with Global Positoning System GPS for online tracking. Adaptve Trafc Control Under this it is being planned to give priority to the buses which can check violatons like jumping of signals illegal parking etc. Transportaton System To improve the public bus-based transportaton system NMC has procured 240 buses leading to an increase of 3 per cent in the number of passengers travelling by public buses. Smart City is a city which is commited to use ICT and a model of higher quality infrastructures that improve the quality of citzens’ life while reducing public expenditure. With urbanisaton occurring at a fast pace there’s need for our cites to be developed accordingly as ‘Smart Cites’. Understanding Smart City

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17 april 2017 / egov.eletsonline.com / egov Some facts about ongoing Smart City Projects and e governance projects of Nagpur Water availability in the city and reducton in water wastage/NRW An inclusive 24/7 water supply pilot project covering 11000 connectons 1.75 lakh populaton demonstrated reducton of non-revenue water NRW from 53 per cent in 2007 to 28 per cent in 2015. Today about 4 lakh people including a huge number of slum dwellers are supplied water 24/7. Safety/Security scenario in the city Three dedicated helplines for women senior citzens and children have been opened. Number of respondents has also risen from 10 to 20 on each helpline. Also fve major trafc junctons have been covered under CCTV surveillance. GPS-based police vehicle tracking has also been initated. “We have a strong water supply system and we are moving towards 24/7 water supply in the city. We have a persistent problem of sewerage in the city which we are trying to address by improving the infrastructure.” Shravan Hardikar Commissioner Nagpur Municipal Corporation told ENN. Nagpur has been also chosen as the frst project city under the Equi-City project in India. Realising the growing importance of urban local governance through partcipatory processes in the country All India Insttute of Local Self Government along with the Nagpur Municipal Corporaton NMC and other partners are implementng Equi-City project funded by the European Union here. It makes an interestng study to observe what key factors in Nagpur have contributed or paving for the big change. Nearly entre infrastructure of housing or ofce is powered by roofop solar without power back up which works on the net-metering policy. Eforts are on to transform the power back-ups into energy saving format-- meaning LED lights will replace all lamps and tubelights. Eforts are also on to focus on setng up roofop solar packs in all public establishments in the city. It’s hoped about 27 mega wat of energy will be generated in Nagpur from public buildings. The city’s civic body – Nagpur Municipal Corporaton -- is also mulling the idea of building a solar power plant. It has plans for establishing low- carbon mobility plants as well. Nagpur has also joined a European-Indian initatve -- Mobilise Your City supported by the French government via Kodatu a non-governmental organisaton which will facilitate the civic body to introduce in future low carbon electric buses. These buses will be solar-charged. Nagpur Municipal Corporaton at a Glance The council for Nagpur was established in 1864. During that tme the area under the jurisdicton of the Nagpur Municipal Council was 15.5 sq. km and the populaton was 82000. The dutes entrusted to the Nagpur Municipal Council were to maintain cleanliness and arrange for street lights and water supply with government assistance. In 1922 the Central Provinces Berar Municipalites Act was framed for the proper functoning of the Municipal Council. As can be observed from precedence of Smart cites around the globe like Amsterdam Copenhagen Tel Aviv Shanghai etc the common parameter in each of the models is actve citzen partcipaton. In fact the frst step towards crafing a smart city is necessarily an intensive Citzen Engagement Program CEP. Nagpur with immense potental to explode as a true Smart City has also began to gear up for this process. It is today one of few cites identfed by Central Government to have a makeover. Nagpur Municipal Corporaton NMC as a Principal city planner has been bestowed upon the responsibility to identfy the new development layers and align them with a holistc plan. As a frst step towards this NMC has decided to involve the citzens in the whole programme right from frst day. It has launched an initatve under the name of “My City - Smart City “ believing that creatve ideas can come up from any quarter of the citzens.

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Policymaker’s PersPective 18 egov / egov.eletsonline.com / April 2017 Nagpur Sets the Pace for Indian Smart Cites Emerging as a leader in implementng Smart City projects Nagpur has set the pace for other Smart Cites in India. Shravan Hardikar Commissioner Nagpur Municipal Corporaton NMC in conversaton with Poulami Chakraborty of Elets News Network ENN shares how NMC is using unconventonal energy and IT-enabled e-governance services to empower citzens. Excerpts: “We have also identfed a stretch of 5.5 km in West Nagpur startng from Japanese garden to Khamla Chowk which will be used to implement ‘smart’ transport initatves.” How Nagpur plans to incorporate environmental sustainability in its Smart City Mission Nagpur has many advantages in terms of adoptng sustainable measures. Owing to its geographical locaton the city receives immense solar energy which is utlised to the optmum level. Most of the houses or ofce buildings in the city are powered by roofop solar plants without power backup and work on the net metering policy. We are convertng all our power backups into energy saving formats which means all the street lamps and forescent tubes will be replaced by LED lightng soon. We have recently appointed a consultant who is now focusing on establishing roofop solar packs at all public establishments in the city. We plan to generate 27 megawats of energy in the city from these roofop solar power projects. Our pumping statons will require additonal 37 megawats of energy. We are also planning to build a solar power plant through Power Purchase Agreement PPA. In future we are also planning to introduce low-carbon mobility plans. We have fnilesed Indo-European joint initatve ‘Mobilise Your City’ that will be supported by the French government through an NGO called Kodatu. It will enable us to introduce low-carbon electric buses which will run on solar power. Tell us about key initatves launched by Nagpur Municipal Corporaton under the Smart City Mission. One of our major initatves is ‘Safe and Smart Nagpur’. At the tme of the commencement of the Smart City Mission Nagpur also started citzen engagement programmes. We went to people to understand their requirements. Many people voiced their concerns over cleanliness greenery and safety in the city. The concept of smart city envisages IT-enabled quality services at people’s doorstep. This enabled us to ensure much faster process oriented and accurate data to ofer citzen- centric services. IT-enabled services empower our citzens to receive all government services without physically visitng government ofces. We need to realise that besides tech-enabled infrastructure governance etc it is the citzens and their mindset responsible for convertng a city into a smart city. Shravan Hardikar Municipal Commissioner Nagpur Municipal Corporation NMC

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Policymaker’s PersPective 19 April 2017 / egov.eletsonline.com / egov stretch of 5.5 km in Nagpur – from a Japanese garden to Khamla Chowk – which will be used to implement ‘smart’ transport initatves. How has been the response of investors especially afer Nagpur was selected under the smart city mission Firstly I must menton that this is the frst integrated smart city project. No one has been able to replicate the end-to-end integrated model as we have done in our city. As many as four big companies competed for tenders and bagged several projects. Big corporates like Larsen and Toubro LT Honeywell Sterlite Wipro and several others have shown interest to invest in several projects. What challenges are you facing in the implementaton of smart city projects In a smart city one part comprises technology and the other part is about infrastructural development. We have a strong water supply system and we are moving towards 24/7 water supply in the city. We have a persistent problem of sewerage in the city which we are trying to address by improving the infrastructure. We have already started treatng the excess sewerage water which is sold as consumable water at the nearest vending point. In order to treat 200 million litres of additonal sewerage water there is another project which is yet to be implemented. Afer the project is implemented Nagpur will be the frst city to treat 100 per cent of its water and reuse the same. We are also on the way to make our roads smarter. Having a good road is not sufcient it should be smartly decorated. We recently signed a Memorandum of Understanding for complete conversion of city’s light system to energy - efcient LEDs. We will soon introduce a mult-utlity kiosk. It will work as a tcket vending system for public transport and will provide top up service for mobility smart cards. We have already issued a tender for it. What initatves has the municipality taken to ensure smart transportaton in the city To ensure smart transportaton in the city we have already launched an app which tells the accurate tme of public buses expected tme for the next bus seat availability tme to reach destnaton etc. We have also started a smart solid waste management programme under which all the vehicles collectng garbage from doorsteps have been equipped with GPS for online tracking. Once our public transport system implements this an adaptve trafc control will be implemented. In adaptve trafc control we will start identfying the buses for trafc violatons like jumping of signals illegal parking etc. We have also identfed a We need to have vibrant and smart space in the city. Access to the internet and other technological advancements is also important for citzens to avail IT-enabled government and non- government services from the comfort of their homes. One of the key aspects related to the growth and development of smart cites is the bandwidth of infrastructure that people will be accessing in the future. Nagpur as a city has started thinking about having its own bandwidth of infrastructure. In fact Nagpur will be the frst city to have its own technology infrastructure to provide beter services to the citzens. This way we will become the service provider for people with the help of private players. On this basis we are launching and simultaneously working on several pan-city initatves which are important components of a smart and safe city. Among the fve components a 1200 km long optcal network. is of prime importance. Although we need only 25 per cent of the proposed components the rest will be available to people for usage. A statue of Shivaji Maharaj at Mahal Nagpur

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Policymaker’s PersPective 20 egov / egov.eletsonline.com / April 2017 Nagpur Leading The Smart City Mission Nagpur a Maharashtrian city selected in the third round of Smart City Mission is implementng its area based development and pan city solutons through a Special Purpose Vehicle SPV created for the smart city project. Ramnath Sonawane Additonal Municipal Commissioner and CEO SPV in conversaton with Elets News Network ENN tells us more of it. “We have well- trained IT savvy staf at NMC. We have strong IT infrastructure. We have so far developed more than 60 modules which have been used signifcantly.” How do you rate the progress of smart city project in Nagpur as compared to other smart cites of Maharashtra Nagpur was selected in the second round of smart city mission. It is far ahead in terms of implementaton of smart city projects. We are trying to complete various projects before the results of second round of Smart City Mission are declared. Maharashtra IT Corporaton is actually implementng the Smart and Safe City project in Nagpur under which pan city solutons envisaged by the corporaton are being installed. We are proud to say that as per one of the survey conducted by the Urban Development Ministry Nagpur has topped the list of implementaton of smart city projects in the smart cites well ahead of cites which were chosen before it. Will you throw some light on the various components of smart city There are two components of smart city project. First area wise development and second pan city solutons – which again have two components- Unifed Command and Control Centre which will be operated by police department in order to control and detect crime across the city. Further we will also set up a city operaton centre which will be Ramnath Sonawane Additional Municipal Commissioner and CEO SPV

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Policymaker’s PersPective 22 egov / egov.eletsonline.com / April 2017 What is your strategy to execute the smart city plan We have also established a Special Purpose Vehicle-Nagpur Smart and Sustainable City Development Corporaton. This body independently takes decisions to implement various projects. We are also in the process of appointng a project management unit to streamline the entre smart city project. We have almost fnalised an agency to prepare town planning schemes. We have chosen three areas including Bardi and Bharat Pada for these schemes. Agence Francaise de Developement French Development Agency has been appointed to give technical and fnancial assistance to NMC. Also NMC had established special purpose vehicle — Nagpur Smart and Sustainable City Development Corporaton Limited — with 15 directors on its board. Therefore the SPV can begin executon of development works worth Rs 3577.77 crore proposed under the smart city plan. fbre cables etc. These works have been conceptualised under diferent heads like city network backbone city wi-f city kiosk city surveillance and smart strip. How efectvely has the smart transportaton implemented in the city We are implantng intelligent transport system across the city. The Municipal Corporaton has its own transport undertaking. We have recently upgraded our feet and now have three types of buses which are operated with diesel CNG and batery. Further we are in the process of installing GPS system in buses so that the corporaton can monitor them. The commuters will also get message alerts on the locaton of their buses. They will be able to trace their desired buses. We will also install display boards at bus shelters indicatng arrival tme of buses and available number of seats. We are also in the process of designing a system which allows parents to locate their children in the buses. operated by Municipal Corporaton. We plan to use ICT platorm to provide various services to the citzens. With the ICT platorm we want to provide all the services to citzens at their doorstep. We are very focused on providing e-governance solutons to our citzens and later d-governance. How has demonetsaton afected your operatons The demonetsaton move has proved to be good for Nagpur Municipal Corporaton. Initally the move has helped us increase our revenue as we could collect due taxes from citzens easily. We are encouraging people to go cashless and use ICT platorm to interact with government. We had actually started implementng e-governance project for our municipal corporaton in 2003– 2004. We have well-trained IT savvy staf at NMC. We have strong IT infrastructure. We have so far developed more than 60 modules which have been used signifcantly. The corporaton is also mulling to link and integrate our system with Aadhaar number and strengthen digital governance. How are you ensuring the safety of Nagpur citzens As we discussed earlier we are in the process of setng unifed command and control centre in Nagpur under the smart city project at the police headquarters. We have identfed 700 locatons where about 4000 CCTV cameras will be installed across the city. These cameras will be connected with all the police statons so that all can access the input. This will help us bring the entre city area under CCTV surveillance and control the crimes. The work includes installaton of 3000 CCTVs at 700 locatons wi-f service at all major locatons payment gateway kiosks at 136 locatons 500km optcal

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Sewage Treatment Plant at Araike Japan 440 MLD STP Malaysia Our roots • Established in 1951 in Japan. • Established in 2007 in India. • Parts of NJS group of companies. • Projects in 78 countries. • 37 branch offces in Japan India Sri Lanka Dubai Manila USA and Latin America.

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Policymaker’s PersPective 24 egov / egov.eletsonline.com / April 2017 Maharashtra Leading the New Age Transformaton Be it the Government of India’s Smart City initatve or leveraging informaton technology to drive e-governance in the state Maharashtra has been leading the way in transforming the country’s urban landscape and quality of service delivery to the citzens. In conversaton with Elets News Network ENN policymakers from Maharashtra share their perspectve as to how they view this transformaton process and the way forward. My percepton of a smart Kalyan- Dombivli is based on an individual’s attude towards the city. Smart city is not merely smart infrastructure but smart behaviour too. It means ease of living ease of doing business free mobility from home to anywhere in the city less polluton more greenery 24x7 water supply etc. There should be transformaton in the lives of citzens afer implementaton of smart city projects. In such a city citzens should get municipal services at their fngertps. The city should also be pedestrian-friendly and polluton-free along with public transport e-parking employability and afordable housing as its key atributes. It is indeed a brilliant initatve by the Government of India to develop about 100 cites as smart and fortunately in our state there are 10 cites nominated out of these 100. Out of these 10 cites four cites happen to be in MMR where MMRDA is the planning authority. A lot of developmental work for infrastructure and building of smart cites going on in this region and incidentally I have been chosen as the mentor for smart cites in the Kalyan- Dombivli area to help them succeed in the projects of smart cites and mapping out the roadmap to convert Kalyan into a smart city. Maharashtra is the frst state to release a dedicated e-governance policy. The e-Governance policy was drafed by a 10 member e-governance commitee under the chairmanship of Padmashri Dr Vijay P Bhatkar and approved by the cabinet. The policy aims to maintain and strengthen the leadership of the state in the area of e-governance and take it towards mgovernance. The policy would enable citzens to avail various services online minimum possible cost. At a place near their home without visitng government ofces. The policy would enable government to functon more efciently and lead towards a paperless environment. E Ravendiran Commissioner Kalyan Dombivli Municipal Corporation KDMC UPS Madan Metropolitan Commissioner Mumbai Metropolitan Region Development Authority MMRDA VK Gautam Principal Secretary Information T echnology Government of Maharashtra

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InternatIonal PersPectIve 26 egov / egov.eletsonline.com / April 2017 Sweden Partnering in India’s Growth Story Leaderships of both India and Sweden see great potental for exchange in the area of transport environment and infrastructure says Ulrika Sundberg Consul General of Sweden in an interview with Souvik Goswami of Elets News Network ENN. “Under the Smart Cites Platorm Swedish companies’ delegatons have presented solutons to Municipal Corporatons of Pune and Nagpur. Sweden stands ready and is commited to suggest solutons to the complex issues of smart and sustainable development.” How Sweden is collaboratng in India’s growth story Mutual economic interests have emerged as the driver of the relatonship between India and Sweden with growth in bilateral trade which crossed 2 billion in 2009-10 and increased to 2.4 billion in 2014-15 making India a priority trading partner for Sweden. According to the statstcs of the Department of Industrial Policy and Promoton DIPP Foreign Direct Investment FDI infow into India from Sweden from 2000 to 2015 was 1.1 billion making it the 19th largest investor accountng for 0.43 of total FDI infow in the country. Sectors that have received the largest share of Swedish investments in India are automobile industry 33 industrial machinery 15 miscellaneous mechanical and engineering industries 10 electrical equipment 7 and metallurgical industries 5. The Government of India has initated ambitous Digital India Smart Cites Make in India programmes. How do you see Sweden partcipatng in these initatves Sweden is one of the pioneering countries when it comes to cutng- edge technology sustainability digitalisaton innovaton and smart cites. Sweden and India have a long history of partnerships in various areas and sectors and have an important exchange of students and researchers and collaboraton in many felds. However there is great potental to take this cooperaton forward in the feld of infrastructure. Environmental awareness is deeply rooted in the Swedish society. Sweden and Swedish companies are known for their sustainable approach when it comes to urban development. In India there are Swedish companies providing solutons within everything from urban mobility sustainable energy systems air purifcaton and waste management to road and public safety and security informaton and communicaton systems. During the State visit of the Indian President Pranav Mukherjee to Sweden in June 2015 a Memorandum of Understanding MoU within the feld of Sustainable Urban Development was signed. The MoU aims to promote bilateral cooperaton in the feld of sustainable urban development and create a foundaton to further develop the cooperaton between the two countries in this feld. The Sweden- India Smart Cites Platorm specifcally promotes Swedish smart urban solutons for the Indian market. According to a report by the World Bank a 10 per cent increase in broadband penetraton in India can lead to a 1.4 increase in the total Ulrika Sundberg Consul General of Sweden

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www.Lntecc.com LTs dedicated Smart World Communication business unit is perfectly placed to build Indias next-gen cities. With proven expertise in focused strategy robust processes and comprehensive end-to-end solutions for Smart Security Solutions Smart Communication Networks and Telecom Infrastructure and Smart Infrastructure. As a Master Systems Integrator LT is the only company in India that provides smart scalable and sustainable systems for urban buildings public safety transportation green energy superior water supply systems emergency response and better governance. We can even design processes to select the right technologies depending on the specific needs of cities. The result: an enhanced quality of urban life. Building India’s Smart Cities – the LT way LT Construction Smart World Communication Mount-Poonamallee Road Manapakkam P .B. No. 979 Chennai - 600 089 Email: infoLntecc.com Tel: +91 44 2252 6000 2252 8000 Regd. Office: Larsen Toubro Limited LT House N. M. Marg Ballard Estate Mumbai - 400 001. INDIA CIN: L99999MH1946PLC004768 A brand of Larsen Toubro Limited Clarity/RDP/03/2017 Track Record Developed surveillance and intelligent traffic management systems in: Ahmedabad | Gandhinagar | Vadodara Surveillance and management system for critical infrastructure at Sabarmati Jail Indias largest city surveillance project comprising 6000+ cameras across more than 1500 locations in Mumbai Built Indias first Smart City - Jaipur Other smart city projects in: Nagpur | Delhi | Lucknow | Hyderabad | Pune • • • • •

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InternatIonal PersPectIve 28 egov / egov.eletsonline.com / April 2017 Swedish Prime Minister visited Make in India Mumbai Week in 2016. A joint statement by Prime Minister of Sweden Stefan Löfven and Prime Minister of India Narendra Modi was released on this occasion which highlighted Sweden- India collaboraton. Both Prime Ministers supported a stronger business-to- business dialogue between the two countries and welcomed the creaton of an India-Sweden Business Leaders’ Round T able. Sweden and India have an ongoing bilateral cooperaton in many felds notably educaton health and environment and science and technology. Leaderships of both countries see great potental for exchange in the area of transport environment and infrastructure. Contributon made by the skill development programmes of Swedish companies in India play an important role in preparing young Indians for the jobs of the 21st Century. To enhance awareness of each other’s cultures and boosts people-to-people tes both governments welcomed reciprocal festvals of ‘Namaste Stockholm’ in Sweden and Sweden- India Nobel Memorial Week in India. In August this year the Stockholm Cultural Festval will have India as its focus country. Nearly 150000 jobs are directly created by Swedish companies present in India and 1 to 3 million indirectly including sub-contractors farmers and service providers. The recent Sweden Business Climate Survey showed that 80 of Swedish companies in India wanted to invest further in the coming years. Traditonally Swedish companies in India have been strong on engineering manufacturing and business-to- business products and services. With Ikea and HM now entering the market there will be an increased focus on consumer goods. I think we will see a more diversifed market where business-to-business focusing on engineering and manufacturing is stll strong and on the rise while new companies in other areas will also discover India. The Consulate General of Sweden in Mumbai the Embassy in New Delhi Swedish Chamber of Commerce in India and Business Sweden today defnitely get more and more requests about business opportunites in India. Where do you want to see India- Sweden partnerships heading in coming years Gross Domestc Product GDP of the country making digitsaton an important factor for enhanced productvity and growth. Our aim is to exchange views on current developments in smart manufacturing and smart tech and the opportunites digitalisaton ofers in diferent manufacturing sectors. Digitalisaton paves the way for sustainable human development like Smart Cites smart manufacturing connectvity and communicatons. How Sweden is partnering with the Maharashtra Government in the area of Smart Cites India is set on the mission of building 100 smart cites which is pivotal to the promise of a sustainable living challenged by rapid urbanisaton. To achieve this investment both on a small and large scale smart urban systems’ technologies are vital. Sweden with its long history of sustainable research and thinking has established the Sweden-India Smart Cites Platorm with diferent ofcial representatves of team Sweden like the Consulate General and Swedish companies in India to make this mission a reality. The platorm functons as a vehicle for cooperaton and development of Smart City solutons suitable for the Indian context. Under the Smart Cites Platorm Swedish companies’ delegatons have presented solutons to Municipal Corporatons of Pune and Nagpur. Sweden stands ready and is commited to suggest solutons to the complex issues of smart and sustainable development. How important is India for the Swedish companies in terms of investments India is a very important market for Swedish companies. Some 180 Swedish companies create jobs in India Sweden and India have an ongoing bilateral cooperation in many fields notably education health and environment and science and technology.

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Vehant Technologies Pvt. Ltd B-29 Sector-57 NOIDA-201301 Uttar Pradesh. INDIA

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Policymaker’s PersPective 30 egov / egov.eletsonline.com / April 2017 Maharashtra Emerges as Preferred Choice of Business Maharashtra with advantages like good law and order and superior connectvity across various regions of the state has grown into an automobile manufacturing and IT hub with a large number of investors drawn to the State from both domestc and internatonal markets says Vijay Singhal Development Commissioner Directorate of Industries Government of Maharashtra in an interview with Elets News Network ENN. “The Industries Department of Maharashtra has been one of the pioneers in adoptng IT in its ecosystem for the beneft of the state and the industries in the region. MAITRI is one such example of digitsaton initatve taken up by the department.” How do you perceive the ease of doing business in Maharashtra Not only a favourable ecosystem or availability of skilled manpower the ease of doing business also includes government permissions soluton to problems faced by new industrialists and simplicity in methodology required for obtaining government permits etc. Maharashtra has set up an example in creatng a wonderful ambience to support ease of doing business. For example earlier there were about 47 permits required to construct a building which is now reduced to about eight permissions only. Earlier it took about 140 days to obtain government permits for any business to start which can now be obtained within 60 days. This indicates the state government’s keenness to support more and more new business set ups. More importantly most of the permits and other requirements to be fulflled for setng up a business in Maharashtra are now done online and one does not need to visit various government ofces. This has brought transparency to the ecosystem. For big industries also the Maharashtra Industries Department has opened a separate ofce named ‘MAITRI’ which stands for Maharashtra Industries Trade Related Investment Centre. It is headed by the development commissioner of the department and there are about 44 ofcers from various departments including forest polluton control environment and several others to review and grant permits for bigger industrial projects. For this one can apply either through a physical process or online which in a way saves the applicants from visitng various departments for getng permits and sanctons. Furthermore with the Delhi Mumbai Industrial Corridor DMIC touching Aurangabad and Dighi Port region we have acquired about 4000 hectares of land which is again a preferred destnaton for investors to set up new business units in the state. IT has been the key driving force for the functoning and growth of any sector of business. What role has IT played when it comes to its adopton in the ecosystem of the Industries Department of Maharashtra The Industries Department of Maharashtra has been one of the Vijay Singhal Development Commissioner Directorate of Industries Government of Maharashtra

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Policymaker’s PersPective 31 April 2017 / egov.eletsonline.com / egov pioneers in adoptng IT in its ecosystem for the beneft of the State and the industries in the region. ‘MAITRI’ is one such example of digitsaton initatve taken up by the department. ‘MAITRI’ enables businesses to obtain around half of the 44 government permits online instantly. The department is in the process of making this entre permit system online within a span of two months. One has to fll up a single form called CAF Combined Applicaton Form for all the 44 government permits which automatcally gets delivered to various departments and the common feeds are auto-populated. Further one also gets to know the tme frame for obtaining each permit when applied through the online process. If the permits are not obtained on tme the mater automatcally gets escalated to senior authorites for scrutny. Another key aspect is that World Bank is ranking cites across the world on the basis of ease of doing business and facilitaton involved for investors for which they have taken into consideraton Delhi and Mumbai which we are trying hard to extend at state levels. Please elaborate on the growth of industries in Mumbai and its suburbs and also enlighten us on the prospects of growth in the region Mumbai being the business capital of the country has its own advantages of being on the coastline enabling it to establish business relatonships with its neighbouring regions easily. Over the years Mumbai and its suburbs has grown at a fast rate and has evolved as a business centric region – creatng more and more new jobs for the residents of the region. For example Thane though a district being located in close proximity to Mumbai has drawn a good number of industries and people to come and work here. Further afer the planning authority Mumbai Metropolitan Region Development Authority MMRDA adopted the region the growth and industrialisaton has happened very fast in this region. Besides a lot of urban development work is happening in the region. Thus Mumbai Navi Mumbai and Thane have collectvely grown into a big industrial hub creatng thousands of jobs. However the industrialisaton is gradually reaching its zenith in this region and now the focus is slowly shifing to other parts of the State like Pune Nagpur Satara Nashik etc. During the ‘Make in India’ week held last year Maharashtra signed Memorandum of Understanding MoUs worth Rs 8 lakh crores with diferent organisatons and 45 per cent of these MoUs are currently on track. Our ofce is constantly in touch with the MoU signatories irrespectve of they being a part of a Maharashtra Industrial Development Corporaton project or a Micro Small and Medium Enterprises MSME project or if they are related to housing and tourism sector. A report published by the Government of India last year said that 50 per cent of the Foreign Direct Investment FDI in the country is in Maharashtra alone. Maharashtra with advantages like good law and order and superior connectvity across various regions of the state has grown into an automobile manufacturing and IT hub with a large number of investors drawn to the state from both domestc and internatonal markets. Furthermore the State has minimum labour dispute and extremely skilled labour available at a minimal cost. With all these factors coming together coupled with the central government’s ambitous projects Maharashtra has evolved into a pro-industries state. As a mater of fact we are soon to introduce a one of its kind Women Industrial Policy. Skill development is one of the key initatves adopted by the Government of India. Is the industries department adoptng any skill initatve to upscale the standard of services catered The Government of Maharashtra has established a separate department for skill development and entrepreneurship headed by a minister and a secretary. There are several schemes and initatves taken up by the department on a regular basis like ‘Pramod Mahajan Kaushal Vikas Yojana’ up-scaling of training insttutes as per the requirement of small and medium entrepreneurs which we adopt in our ecosystem and work closely with. Maharashtra with a number of advantages like good law and order situation and connectivity has emerged as a major industrial hub.

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Policymaker’s PersPective 32 egov / egov.eletsonline.com / April 2017 Maharashtra’s Transport Driven By T echnology The Transport Department of Maharashtra is working round-the-clock to ensure road safety of citzens. For this the department is undertaking the superior structural engineering of roads vehicle ftness and ensuring drivers’ skill set says Praveen Gedam Commissioner of Transport Department Government of Maharashtra in conversaton with Poulami Chakraborty of Elets News Network. Excerpts: “The central server will incorporate learner licence driving licence registraton of vehicles permits ftness certfcates alteraton in motor vehicle Polluton Under Control certfcate insurance PWM e-challan tolls border check posts CCTV etc.” You have recently taken the charge of Maharashtra’s transport department. What are the challenges you are facing in digitsing the department We are currently working on the consolidaton of our data. We have been collectng data since 2006. All the data stored in these 10 years is scatered at various places in the state. Further we are working on compiling the data of vehicles and their owners and keeping it at a central locaton so that it can be accessed from anywhere. This requires robust IT infrastructure. We have successfully migrated data from 11 out of 50 ofces. What services will the transport department provide online We want to keep all our services online including learner’s license permanent driving license services on learning license and permanent driving licence endorsement of driving licence applicaton for Public Service Vehicle PSV badge issuance of temporary registraton new vehicle registraton etc. Besides there are several services which are in the process of being made online such as issuance of No Objecton Certfcate NOC applicaton for conductor license internatonal driving permit and issue of duplicate registraton certfcates approvals for schools buses e-meter approval and many more. Maharashtra accounts for over 65000 accidents annually and is among the states with the maximum number of road accidents. What measures are being taken to reduce the accidents The department is working on three components to ensure road safety for two-wheelers and to reduce road accidents namely ensuring superior structural engineering of roads vehicle ftness and ensuring drivers’ skill set. We have already started issuing learning licences using a computerised system on the basis of the applicant’s knowledge. A permanent licence is issued based on skills. For the past two years it is mandatory to declare helmet usage at tha tme of vehicle registraton or while obtaining a learning license. How far have you succeeded in this drive Praveen Gedam Commissioner of Transport Department Government of Maharashtra

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Policymaker’s PersPective 34 egov / egov.eletsonline.com / April 2017 “We have 61 fying squads to oversee the usage of helmets on the roads. As a mater of fact our fying squads have collected a fne of Rs 345.50 crore in the last fnancial year for trafc violatons across the state.” What are some of the challenges you are facing in Mumbai Mumbai is very populous city – about four to fve tmes denser than New York in the US. So we have a Herculean task when it comes to streamlining the transportaton further. Transportaton department cannot work in isolaton. Land Use and transportaton must work together. In some European cites land use and transportaton work as one department. This is crucial for designing the transportaton in the best possible manner avoiding longer tme for the citzens to reach to common transportaton juncton. Recently a survey has revealed that the Light Motor Vehicle LMV populaton in Mumbai has crossed a million which is 9.3 per cent increase over the previous year. Further the two-wheeler populaton has also gone up remarkably – the number has risen by 8.4 per cent. However the good thing is that the number of fatalites has not increased with the increasing number of vehicles on Mumbai roads. centralised server. The details will then be referred to the regional transport ofces and trafc police for acton. Is there any additonal strategy that the government is planning to adopt to ensure increased usage of helmets We are planning to conduct a comprehensive campaign on road safety. Besides our trafc police are vigilant enough and penalises bikers who are not using helmets which is also making a signifcant change. We see lots of people using helmet these days but its a behavioural change and will come only gradually. Will you also apprise us of the components that will be included in the proposed central system As we talked about it earlier the central server will incorporate learner license driving license registraton of vehicles permits ftness certfcates alteraton in the motor vehicle Polluton Under Control certfcate insurance PWM e-challan tolls border check posts CCTV etc. Last year helmet was made compulsory for the person riding the bike and the pillion rider. We have 61 fying squads to oversee the usage of helmets on the roads. As a mater of fact our fying squads have collected a fne of Rs 345.50 crore in the last fnancial year for trafc violatons across the state. Besides our law enforcement agency acts as a supplementary to the trafc police. The responsibility of booking the ofenders is primarily with the trafc police. However certain cases are reported to us and we take acton such as suspension of the driving licence. Suggestons such as using CCTV cameras Radio Frequency Identfcaton RFID number plates and e-challans to curb trafc violatons have stll not been implemented. Why E-challan is already operatonal in Pune and by May 2017. It will be rolled out in the entre State. Once it is operatonal the details of the ofence and the ofender will be recorded on a Maharshtra Transport Department is leveraging technology to make running of traffic smoother across the state

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Policymaker’s PersPective 36 egov / egov.eletsonline.com / April 2017 Aadhaar: Empowering The Common Man Digitally More than 111 crore people have enrolled in the Aadhaar system. Even a person who doesn’t have smartphone debit cards and credit cards can make use of their Aadhaar number as their social identty says Sanjay Chahande Deputy Director General of Unique Identfcaton Authority of India UIDAI in conversaton with E lets News Network ENN. “Andhra pradesh is implementng Aadhaar with the Electronic Point of Sale e-PoS machines. Any benefciary coming to a raton shop is identfed through his Aadhaar number.” What is the idea behind Aadhaar payment app which was recently launched More than 10 crore people are using the Aadhaar app. Aadhaar is a unique identty document which empowers citzens. It is a form of digital identty which gets recorded with the central government. It is being used in many government schemes including Pradhan Mantri Jan Dhan Yojana PMJDY bank accounts etc both in rural and urban areas. It is being actvely used for opening new accounts. Aadhaar also helps in linking all the accounts making it as one fnancial identty or fnancial address for a citzen. Aadhaar makes it easy to link internet banking transactons with Financial Payment Corporaton of India FPCI. With Aadhaar and FPCI integratng a new dimension has come into the inter-banking system. Everything is primarily linked to fundamental systems where Adhaar is playing a key role. It’s a payment bridge involved in Direct Beneft Transfer DBT scheme. It means government is giving subsidies or benefts by transferring it directly to the benefciary account instead of passing through a number of stages and channels. LPG subsidiary has been successful only due to the Aadhaar Sanjay Chahande Deputy Director General Unique Identification Authority of India UIDAI Aadhar is a unique digital identity that is increasingly being used by the government to directly transfer money to accounts of beneficiaries under government schemes

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Policymaker’s PersPective 37 April 2017 / egov.eletsonline.com / egov become a reality. Aadhaar enabled ATMs would be a norm soon and then we will be able to reach even the remotest areas of the country. We don’t require any kind of 4G connectvity our system even works on the 2G network. I think Aadhaar has a great potental to beneft people in every sense. Do you think there will be more transparency with increasing number of online fnancial transactons. How else will it beneft the citzens First of all DBT is moving at a great pace. People are using Real Time Gross Setlement RTGS and Natonal Electronic Funds Transfer NEFT transfer more. Now with Aadhaar payment bridge all of them have become interconnected. More and more departments have started using Aadhaar and more and more bank accounts are using it for seamless transactons. Aadhaar is enabling merchant transactons in a big way. Securites and Exchange Board of India SEBI wanted to use it in the mutual Fund sector. They came to us with all the Electronic Know Your Customer eKYC paper based documents and we helped them use Aadhaar within their process. With our Aadhaar act we would like to use it in diferent schemes and government services. For example Andhra pradesh AP is implementng Aadhaar with the Electronic Point of Sale e-PoS machines. Any benefciary coming to a raton shop is identfed through his Aadhaar number. One of the districts in AP came out with the idea that even with the same authentcaton a villager doesn’t need to pay to the raton shop. It is cashless in the sense that money will be transferred from benefciary account to the raton shop owner’s account by making use of Aadhaar. It kills the need of ATMs or credit and debit cards. Reserve Bank of India has issued an advisory whereby all the ATMs need to be Aadhaar enabled. It will take some tme but defnitely one day it will payment bridge. Aadhaar validates the benefciaries list. Aadhaar Enabled Payment Systems AEPS also have certain dimensions. For this we have to understand the reach of banks in almost six lakh villages. Sometmes people are not able to reach their banks due to some physical constraints. For example Natonal Rural Employment Guarantee Act NREGA workers wages are distributed through Aadhaar enabled process. Banking correspondents are using Aadhaar as a bridge to open bank accounts in rural areas. How has BHIM app been able to diferentate itself over the other existng app which are already there in the market A wallet is a two way communicaton between the private wallet and banks. But Aadhaar is catering to a segment which nobody is looking at right now. A person who doesn’t have anything in terms of smartphones debit cards credit cards people who don’t know how to open a bank account themselves can make use of their Aadhaar number as a social identty. This is the kind of reach Aadhaar enjoys. Secondly a person having Aadhaar number doesn’t have to bear the cost of carrying a smartphone credit and debit cards. What is next for Aadhaar in India Through Aadhaar we have created an architecture. We would like to facilitate its use and help other to integrate it with their systems. We are there to assist anybody who comes forward to integrate it with their system. Like the An advertisement pitching for use of digital identity offered by UIDAI

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Policymaker’s PersPective 38 egov / egov.eletsonline.com / April 2017 MCGM: Ceaselessly Revamping Mumbai’s Quality Of Life Obtaining all clearances is a major part of project planning. Ensuring its compliance is another. Time money and manpower planning are other crucial aspects. Here the adage ‘Time is Money’ holds true says Dr Sanjay Mukherjee Additonal Municipal Commissioner Projects Municipal Corporaton of Greater Mumbai MCGM in conversaton with Harshal Desai of Elets News Network ENN. “The Mumbai Coastal Road Project is the most ambitous project of MCGM. This envisages creaton of a freeway along the Western Coast with road on reclamaton and stlts.” What are your views on Smart Cites and urban development in India which are among the key focus areas of the Government of India The smart city concept is an innovatve method initated by the Government of India to encourage urban local bodies to think smart and improve their quality of services. Would you apprise us of your department’s portolio How are you steering the growth of diferent projects I am currently functoning as the Additonal Municipal Commissioner Projects in the Municipal Corporaton of Greater Mumbai. My responsibilites include managing the corporaton’s entre income side like Property T ax and Octroi Finance Budgetng and T reasury. I also look afer water supply of Mumbai City water supply projects sewerage operaton and projects mechanical and electrical department etc. My profle also includes planning and implementaton of mega projects of the corporaton. Project management is a task of diligence. It requires a good team efort for detailed planning and also procuring all the clearances fnances etc. Obtaining all clearances is a major part of project planning. Ensuring its compliance is another. Time money and manpower planning are other crucial aspects. Here the adage “Time is Money” holds true. What initatves or projects have been undertaken by your ofce Last year we commissioned the Middle Vaitarna Project which has made available 460 Million Litres Per Day MLD water to Mumbai. This included an RCC Dam Ninth quickest completon in the world and quickest In India and its atendant conveyance system of tunnels and pipelines along with a 900 MLD Water Treatment Plant WTP. Last year we completed two recycling plants and systems improvements which resulted in an additonal capacity of 265 MLD. We also completed a 15.2 km water tunnel carrying water to our WTP at Bhandup. These projects are prety huge. The Mumbai Water Distributon Improvement Programme aims at Dr Sanjay Mukherjee Additional Municipal Commissioner Projects Municipal Corporation of Greater Mumbai MCGM

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Policymaker’s PersPective 39 April 2017 / egov.eletsonline.com / egov like all these to be redesigned as per new norms and has given us a tme period of fve years to do so. Hence we are executng the MSDP and MSIP projects work has started with the Colaba WWTF and the others shall start soon. These projects would also result in approx 2400 MLD of tertary treated water for non potable use. Revenue generaton or handling income from diferent sources is one of the key elements in your portolio. Would you elaborate on this How have you been able to streamline the property tax processes The biggest single reform that MCGM has undertaken is the Capital Value System. This has not only increased the revenues but also introduced standardisaton and transparency. In additon to that GIS Mapping Geo Tagging computerised systems etc have helped in streamlining the process. We have recently started a 360 degree Light Detecton and Ranging LIDAR survey of all propertes in the City. This shall be of great aid in detectng evasion and introducing accountability and transparency. ensuring equitable distributon of water throughout Mumbai and is a step towards 24/7 supply. It includes Geographic Informaton System GIS mapping hydraulic modelling equitable distributon solutons etc. This year we expect to complete the project in two wards and the rest of the city in the next two years. Which developmental projects you will be focusing on in near future The Mumbai Coastal Road Project is the most ambitous project of MCGM. This envisages creaton of a freeway along the Western Coast with road on reclamaton and stlts. The road will have provision for a Bus Rapid Transit System BRTS walking tracks cycling tracks and green open spaces. With 11 interchanges this road will not only decongest the city but encourage public transport green modes of travel like cycling and improve Mumbaikars quality of life. The Goregaon-Mulund Link Road project another frst envisages a tunnel below Sanjay Gandhi Natonal Park to improve east region to west region connectvity. We are also coming up with a 3000 10 Thousand Tonnes Per Day TPD waste to energy plant at Deonar one of the largest in the world. We would also be reclaiming the unscientfc dumpsites in Mumbai in a phased manner. The Mumbai Sewage Disposal Project MSDP and the Mumbai Sewerage Improvement Project MSIP aim at 100 per cent sewage treatment and 100 per cent sewage collecton of the city respectvely. Work has already started with the Colaba Waste Water Treatment Facility WWTF. This project can also generate 2400 MLD of tertary treated water for non-potable use. On the potable water side to fulfll our demand of around 2000 MLD we will take up the Gargai Pinjal Dam projects and the Damanganga Pinjal River Link projects. Several other projects like city beautfcaton beach beautfcaton fort beautfcaton etc are also in the pipeline. We shall also make our entry into the Solar Power Sector our plant at Bhandup is expected to commence in the next eight months. How do you defne sustainable development of a city Which are the issues that can hamper such development As long as development is not detriment to anything it can be called sustainable. In case of a city the fnancial and manpower constraints are also paramount. Development can be sustained only if fnances are disciplined. Else a number of works remain incomplete and everything becomes unsustainable. Needless to say development must be clean and green to be sustainable. How does Informaton Technology play a decisive role in Smart City Projects IT is the key. It enables access to informaton at your fngertps along with beter decision making. IT is like the nervous system of any project in today’s world. What is your opinion on the issue of sewerage and how do you plan to address this issue Mumbai is divided into seven sewerage zones Colaba Worli Bandra Versova Bhandup Ghatkopar and Malad and each of these is serviced by a sewer network and a WWTF. At Worli Bandra and Colaba the treated sewage is discharged at over two km into the sea by a marine outall. Presently each of these has the consent from Maharashtra Polluton Control Board MPCB to operate. However Central Polluton Control Board CPCB would The biggest single reform that MCGM has undertaken is the Capital Value System. This has not only increased the revenues but also introduced standardisaton and transparency.

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Industry PersPectIve 40 egov / egov.eletsonline.com / April 2017 Contributon To Smart Governance In India SMART Governance and SMART Public Services are the two sides of the same coin. This coin is embedded withgreater efciency community leadership contnuous improvement through innovaton using technology to facilitate and support beter planning and decision making.SMART Governance is about improving democratc processes and transforming the ways in which public services are delivered. This era of developing smart cites in India has brought smart governance as one of its major essentals. Although e-governance was known but never fown with the pace as is in today’s tme. The need of e-governance was recognised by ABM Knowledgeware Ltd. in 1998. Since then ABM has adopted next gen technologies to meet the need of Indian Government in the process of becoming SMART GOVERNMENT. ABM has developed many products out of which MAINet and GRPare two major oferings. A ABM MAINet 2.0 Municipal Administraton Informaton Network MAINet® is an integrated ERP that can manage the complete working of a typical municipality Corporaton or Council of any size. It encompasses all Citzen facing services and work handled by every department of a municipality. It can be implemented state wide by the Urban Department for all ULBs in the state or individually by a specifc Urban Local Body. It is designed developed by ABM with metculous study of municipal councils /corporatons processes and incorporates the best practces to create a truly e-governed municipality. ABM MAINet® has rich citzen interfaces to enable the corporaton to deliver services online using Web Portal through service centers designated as ‘Citzen Facilitaton Centers CFCs’ or even using Mobile App. In additon to the proven sofware what we bring on table is immense experience of implementng state wide sofware in multple states and a bundle of Best practces across country. ABM MAINet® has two types of modules – citzen centric and departmental processes which can be implemented selectvely as well as in integrated manner. Why MAINet Benefts of ABM MAINet 2.0 1 Benefts to the Corporaton: • Puts Municipality One step ahead in GOI’ s goal of Digital India • Cross departmental integraton of the municipality • Increase in productvity of the manpower due to assistance by the computer system in decision-making. • Beter monitoring and control of revenues and expenses • Seamless fow of informaton 2 Benefts to the Citzens: • Hassle-free Interactons for Citzens due to single window soluton comprising of front ofce back ofce and work fows • Transparent and Open service to citzens • Multple channels of delivery • Time bound service delivery • Redressal of civic complaints to the satsfacton of citzens. • Saves Time and Money of the citzens B ABM’s GRP – Govt. Resource Planning GRP is an ERP for Government. GRP is an indigenous integrated ofce automaton system for government and other government bodies built with an objectve to run a paperless ofce in all its administratve transactons. This ofering is focused on helping both state and central government organizatons and other bodies to transfer to an end-to-end digitzed enterprise which will tremendously improve service delivery increase efciency by enabling integraton between various departments enhance transparency in the purchase process by automatng Administraton Accounts Finance Project Management and Stores purchase and reduce operatng costs. Why GRP 1. Exclusively designed and developed for Indian Government and PSUs 2. Beter Value for money 3. Built on a platorm that can adopt to changing needs of the customer 4. Government specifc soluton from a Govt. focused company ABM As A Leader In e-Municipality

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Industry PersPectIve 41 April 2017 / egov.eletsonline.com / egov Benefts of ABM GRP. • Well Integrated and centralized system • Higher Process Visibility • Reduced Process tme • Helps in Process re-engineering • SMS Email alerts • Wide range of Operatonal and MIS reports • Workfow for approvals is automated and dynamic • Role based dashboards and access to modules • Super user role to Group Heads to override workfow and other business processes • Two factor authentcaton and digital signatures for enhanced security. PROJeCt JOURNey By ABM The emphasis on technology solutons has stemmed from the increasing demand for smarter urban services by citzens. A citzen can be Resident Visitor business owner or Patent who all need smart urban services. A city is known to be smart when it has Transparent Efcient Municipal Services Faster Grievance Response Clean Drinking Water Clean Green City 247 Access to Urban Services Smart Navigaton within the city Accessible Efcient Public Transport Subscribe to News Alerts Smart Card based Business Permits Accessible Efcient Public Transport Solid Waste Disposal Hospital Admission Epidemic Alerts Health Camps etc. A transparent efcient Municipal Services covering almost all the services like – waste management schools hospitals etc can only happen when the Government accepts the concept of e-Municipality. Moreover E-municipality are the footprints of smart governance and Smart city is the foot print of e-Municipality. A Smart City has smart environment E-Waste Management Emission level monitoring Area based analysis reducing carbon footprint smart educaton E-learning tools Smart class rooms smart healthcare Smart health monitoring Alerts self-help healthcare KIOSK predictve health analysis smart parking Informaton on parking space availability automatc tcketng and Boom barriers smart buildings Smart Building Plan Approvals Water Energy consumpton monitoring smart security Emergency services on the go Panic butons in public transportaton systems smart energySmart Grid Automated metering predicton of energy transmission as per climatc conditon smart transportaton GPS based tracking Route guidance. In this context various Municipalites have adopted informaton communicaton technology ICT tools for smart governance and ABM is catering such solutons to them. ABM’s e-Governance Solutons are currently delivering approximately 2.8 Crores G2C and G2B services per year as on 2015-16 True to our belief of “enabling enduring e-Government” ABM has successfully demonstrated this in most of its e-Government projects in sectors like Urban Administraton Utlites and Citzen/ Consumer services.ABM today has developed a thorough strategy in implementng and rolling out commercially-of-the-shelf COTS ERP based e-Governance solutons in ULBs across India. ABM is one of the few companiesthats selected for large projects in multple states simultaneously. • Municipal Corporaton of Greater Mumbai – one of the largest ULB in Asia • E-Municipality in the state of Bihar – 141 ULBs • E-Nagarpalika project in the state of Madhya Pradesh – 377 ULBs • Replicaton of KDMC’s model in Maharashtra – 231 ULBs ABM is known as a leader in e-Municipality due to its proven successful projects. Highlights of few e-Municipality project as well as others are: • Municipal Corporaton of Greater Mumbai MCGM: ABM implemented SAP for 70 operatons of MCGM. ABM developed Web Portal that is integrated with all other sofware applicatons. It implemented their Java based applicatons for Property Tax and Water Distributon dept. and thereby covering almost 80-85 of MCGM operatons. MCGM has over 59 depts. 200+ SAP locatons 1.20 L employees 4.2 Lac water connectons generatng Rs 1250 Cr demand per year and 3.7Lac propertes generatng `6063+ Cr demand per year. These applicatons are running stably for 7-8 years. ABM has also implemented an applicaton for Municipal. Corporators for them to get MIS from computerized systems of MCGM. The views expressed in thir artcle of the company. ABM Offerings E-Municipality Solution Smart City Solution s Tax Reforms Solutions Accounting Reforms Solution Utility Billing Solution – Water Services ERP Practices RTS GRP- Govt. Resource Planning Mobil e Apps Touris m Portal Empanelmen t ABM Offerings

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INDUSTRY SPEAKS 42 egov / egov.eletsonline.com / April 2017 Uber: Revolutonising Urban Mobility One big mobility soluton that we bring to the table is complementng public transport. If your train or subway or bus doesn’t get you all the way home Uber will take you that last mile says Shweta Rajpal Kohli Public Policy-Head UBER in conversaton with Kartk Sharma of Elets News Network ENN. Excerpts: “The answer in creatng a level- playing feld lies not in imposing regulatons but instead deregulatng the existng players so as to encourage competton which is always benefcial to consumers.” Uber appears to have revolutonised urban mobility. Tell us about your journey in India so far. India is the second largest market for us globally and is growing at an incredible pace. Our journey in India started over three years ago with Bengaluru. The growth since then has been phenomenal. We started with three employees in Bengaluru we are now a 700+ people strong team currently operatng in 29 Indian cites with over 400000 driver partners on our platorm. We’ve invested and ramped up Uber’s only engineering centre in Asia out of Bengaluru to tap into the tech talent pool in India. This centre will innovate transportaton technology for India many of these innovatons will be rolled out in other markets around the globe. Additonally we have also set up our Centre of Excellence CoE in Hyderabad. Our focus remains on creatng safe reliable and afordable transportaton. We have introduced a lot of initatves in India like cash payments and ‘Dial an Uber’ that allows riders to book a ride even if they don’t have the app downloaded on their device. With the aim of getng more people into fewer cars we are now encouraging people to use products like uberPOOL reducing polluton and congeston in key cites. How can technology help resolve problems like congeston and polluton at a tme when people are buying more and more cars It’s easy to demonise the car. However the problem is not about cars—it is how we use them individually. In reality individual car ownership is a necessity not a luxury for many city dwellers. It is a form of “mobility insurance”. People own cars to ensure that they can reliably reach where they need to go. The good news is that technology has the potental to help solve these problems. The ability to press a buton and get a ride is proving to a reliable convenient and afordable alternatve to individual car ownership. We have some of the worst polluton and congeston levels in cites like Delhi and Bengaluru in India. People and policymakers now realise there are real alternatves to the world that looks like a parking lot and moves like a trafc jam. The answer lies in using technology to get more people into fewer cars. Our Shweta Rajpal Kohli Public Policy-Head UBER

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INDUSTRY SPEAKS 43 April 2017 / egov.eletsonline.com / egov innovatve solutons like uberPOOL allows carpooling using technology by matching rides of two or more people going in the same directon is a great startng point. In India we have uberPOOL services in six cites- Bengaluru Kolkata Mumbai Hyderabad Chennai and Delhi. Since the launch of uberPOOL in India in December 2015 we have saved over 32 million kilometres of travelling over 1.5 million litres of fuel and cut over 3.558 million kgs CO2 emission. If we aspire for every journey in India to be a shared journey we need to use private cars for the public good. This will encourage people to drive themselves to use smartphone technology for carpool. There are over 2.7 million cars in Delhi today but less than 100000 cars are eligible to use ridesharing apps like Uber. Similarly we have hundreds of thousands of riders in Mumbai Bengaluru Hyderabad Kolkata and Chennai who can be encouraged to share their rides with appropriate government support. We are glad the government through its advisory has recognised the need to use private cars for ridesharing. How is Uber engaging with governments for progressive regulatons Technology ofen outpaces regulatons. We understand that governments are grappling with the need to regulate new players and at the same tme encouraging innovaton. We are working closely with governments to come up with regulatons which are good for riders drivers and cites. It’s heartening to see that the central government guidelines reiterate the need for a regulatory framework that encourages new forms of urban mobility. The answer in creatng a level-playing feld lies not only in imposing regulatons but instead deregulatng the existng players so as to encourage competton which is always benefcial to consumers. by over 14.7. We have also launched new products like uberMOTO –our bike-sharing product that enables riders to tap a buton and get a motorbike ride in minutes. uberMOTO gives riders an afordable and convenient motorcycle ride at the push of a buton through the Uber app. Riders receive driver and bike details just as they do for other Uber rides as well as all standard safety features before during and afer the ride including GPS tracking two-way feedback and the ability to share trip details with family and friends. In the frst three months of operaton over 25 of uberMOTO trips in Gurgaon now Gurugram began or ended near a metro staton. In December last year Travis Kalanick Uber’s CEO and Founder announced the imminent launch of uberMOTO in Hyderabad. Our ultmate hope for the future is to turn every journey into a shared journey using a combinaton of ridesharing and mass transit. What steps is Uber taking to drive micro-entrepreneurship in India Each of our driver partners are micro- entrepreneurs. We launched UberSHAAN in 2016. This is an initatve seeking to create 1 million livelihood opportunites over the next two years in India. The vision of the programme is to skill and mobilise people to become micro-entrepreneurs on the Uber platorm through partnerships with governments at both Centre and State and as well as through mobilising corporate support for skill training. Through these partnerships Uber is providing extensive support towards skill development and driver training programmes to create livelihood with dignity for India’s workforce including women. We will contnue to partner with various organisatons to mobilise and ofer opportunites to women and look forward to getng more women drivers on board in the near future. In the ecosystem of smart cites a smart transportaton is viewed as an integral part how is Uber helping smart transportaton with new digital developments The Smart City Mission is redefning urban India - reforming Indian cites and empowering them with technology. We at Uber fnd ourselves completely invested engaged and aligned with this mission. We too have reimagined urban spaces and found technology to lead the way in solving urban mobility issues. One big mobility soluton that we bring to the table is complementng public transport. If your train or subway or bus doesn’t get you all the way home Uber will take you that last mile. Despite the improvements in public transit over the years its reach stll has limitatons. Many homes and jobs are farther than an easy walk to public transit creatng what’s known as the frst/last mile problem. Real and perceived safety comfort and reliability concerns can also create bias against public transit usage making the frst/last mile problem look more like an abyss than a simple gap. By complementng existng mass transit systems we are able to extend their reach at no extra cost to the taxpayer. In Delhi Uber has successfully extended the reach of public transport “We launched UberSHAAN in 2016. This is an initatve seeking to create 1 million livelihood opportunites over the next two years in India.”

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Policymaker’s PersPective 44 egov / egov.eletsonline.com / April 2017 Maharashtra’s Pimpri Chinchwad Efectng Smart Development The Pimpri Chinchwad Municipal Corporaton’s PCMC dream of being looked upon as a smart city was fnally realised last year afer it was included in the Smart Cites Mission. D T Waghmare Commissioner Pimpri Chinchwad Municipal C orpor aton in conversaton with Poulami Chakraborty of Elets News Network ENN tells us more about the city’s development plans. Excerpts: “In the next few months we will make PCMC totally cashless. We have already started the process.” Tell us how Pimpri Chinchwad managed to get selected as a Smart City Earlier Pimpri Chinchwad was not included in the list of smart cites of Maharashtra. It was considered to be a part of Pune Metropolitan Chinchwad. Since Navi Mumbai did not apply for a place in the Smart City Mission we got the chance to feature in the list of 10 cites selected from Maharashtra. Now we have qualifed in the last round of smart city mission. We are in the process of preparing our master plan. What new initatves are you planning to launch this year We will always adopt retroftng approach for the implementaton of smart city projects in Pimpri Chinchwad there is hardly any green feld area and developing or modifying brown feld areas is quite difcult. We would like to select areas along major transport corridors developed by us. We also enjoy being a destnaton where several IT and automobile companies are established. We would like to make the most of this advantage. How Pimpri Chinchwad is adoptng smart transportaton We do have a couple of projects to strengthen our transport system. We already have Bus Rapid Transit System BRTS corridors where we are in the process of installing intelligent signalling systems. We have hired expert consultants for the job. Further for buses we have separate corporaton and plan to equip the feet with advanced transportaton technology that can help us streamline the transportaton and avoid unnecessary trafc within the city. What digital infrastructure are you developing for the city Without a strong digital infrastructure the concept of smart city cannot be completed. Even before we got selected for smart city project we had started Digital Infrastructure Backbone project. The idea was to provide proper digital infrastructure for all digital networks. Intelligent parking intelligent signalling system intelligent water supply system etc all can be possible with a strong digital infrastructure. In the next few months we will make PCMC totally cashless. We have already started the process. What is the idea behind the new project of eco housing D T Waghmare Commissioner Pimpri Chinchwad Municipal Corporation

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Policymaker’s PersPective 45 April 2017 / egov.eletsonline.com / egov prevent them from pollutng the river thus preventng human epidemic situatons in the society. What is your vision for developing efcient transport system in the city The vision for transport system in Pimpri Chinchwad is to have efcient economical intelligent and integrated transportaton system for public and freight. PCMC has embarked to achieve this vision by developing a comprehensive mobility plan for implementng BRT system on a stretch of 120 kms. As per the plan 45 km route is already developed and another 75 km route development is under implementaton. Further to enhance the transportaton capacity 7.15 km metro rail system and 30 km Light Rail System LRT is planned. To improve the efciency of transport system PCMC will develop an integrated mult modal route ratonalisaton plan which will be implemented through Intelligent Transit Management System ITMS. PCMC has already undertaken study for implementaton of non-motorised transportaton and public parking along all transit corridors. major area of focus for Pimpri Chinchwad Municipal Corporaton. Solid waste management and waste to energy plant will also be our target. We will try to segregate the waste at the source itself and explore optons to transform waste to in energy. We however need to work a lot in rural areas that comes under the corporaton. What challenges do you foresee in turning Pimpri Chinchwad into a smart city One of the key challenges among them is integratng the planning process of diferent authorites like Maharashtra Industrial Development Corporaton MIDC Pimpri Chinchwad New Town Devlopement Authority PCNTDA defense authority and Railways. Developing channels for actve citzen partcipaton is also a tme consuming procedure. Developing accurate and dynamic informaton system for decision making too is a lengthy procedure. The city is stll disconnected with Pune city. Hence making available the last mile connectvity is a priority. It’s again a grassroot level procedure to change the mindset of people and There are two things -- public and private housing. As far as private housing is concerned we are the frst municipal corporaton to adopt green developmental regulatons. We also have provision to provide incentves to builders who adopt these regulatons. Further we also try to build the public building as per the advanced mechanism that ensures green concepts. What are your future plans On which areas will you focus this year We want to concentrate on the water supply sector this year. We want to execute 24/7 water supply schemes. Under the Jawaharlal Nehru Natonal Urban Renewal Mission JNNURM about 40 per cent of the city area has already been covered and the project will be completed shortly. Rs 450 crore has already been sanctoned for this project. Further we are also focusing on installing LED lights which will allow us to make our city greener and reduce the cost to a great extent. We will be executng this plan in a phase wise manner. Intelligent parking and trafc signal are two projects that we will be working on to make our region smarter. We will also be focusing on projects based on digital infrastructure. Roads and fyover constructon will also be a Pimpri Chinchwad Municipal Corporation

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Policymaker’s PersPective 46 egov / egov.eletsonline.com / April 2017 Leveraging T echnology to Strengthen PDS in Rajasthan More than 25000 fair price shops have been automated in Rajasthan by installing Point of Sale PoS devices to strengthen the Public Distributon System PDS says Subodh Agarwal Principal Secretary Food and Civil Supplies Department Government of Rajasthan in conversaton with Arpit Gupta of Elets News Network ENN. Excerpts: “We are working towards 100 transparent and interactve PDS system through PoS devices contnuously removing the bogus and ineligible and including the needy and eligible families.” Please elaborate on the innovatons introduced in the Food and Civil Supplies Department of Rajasthan. We have introduced various innovatons in the department. First is related to revamping of Public Distributon System PDS which is designed to provide raton to the poor benefciaries and has faced allegatons of systemic corrupton diversion and leakages on regular intervals. It was a challenge to reform PDS to ensure raton delivery to target groups in a transparent manner and eliminate diversion and delays in allocaton and distributon of PDS items. We were able to revamp PDS through an End to End Computerisaton E2EC scheme and tll date more than 25000 fair price shops have been automated in the state by installing Point of Sale PoS devices to distribute PDS commodites afer biometric verifcaton. The second innovaton is related to the Annapurna Bhandar Yojna a unique Public-Private Partnership PPP scheme. In this model PDS is being modernised by providing beter quality mult-brand consumer goods at compettve prices to the general public through fair price shops. These stores are working as rural malls for the villagers and the state is ensuring that around 150 products under 45 diferent categories of quality brands are made available to rural empowers residents at these stores. It not only enables people to purchase quality consumer items at reasonable price but also enhances the trust of rural masses on PDS of the state. Rajasthan government has launched “Annapurna Bhandar Yojna” to modernise its Public Distributon System. Please tell about the schemes and its benefts As we know quality consumable goods are not easily available in the remote areas. Keeping in mind the interest of consumers in the state Government of Rajasthan has launched this scheme. Chief Minister Vasundhara Raje was the key motvator for this scheme. There is an interestng story behind it. In one of the “Sarkar Aap Ke Dwar” programmes in Tamata village located in the interior tribal area of Dungarpur district of Rajasthan Raje came across an Large Aadim Jat Multpurpose Cooperatve Societes LAMPS run Fair Price Shops FPS which besides selling the subsidised items under the PDS was also selling FMCG products fertlisers seeds cement and other consumer items. This not only helped consumers in interior areas but was also a source of additonal income for the Subodh Agarwal Principal Secretary Food and Civil Supplies Department Government of Rajasthan

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Policymaker’s PersPective 47 April 2017 / egov.eletsonline.com / egov Yes we have an efectve mechanism to keep a watch on the duplicate and bogus raton cards. Digitsed raton cards are being prepared through e-Mitra centres across the state since 2015. When an applicant approaches to e-Mitra kiosk for a new raton card and operator enters the family details of the applicant system displays all the similar probable duplicate raton cards already issued. At this stage if e-Mitra kiosk holder fnds that applied raton card have already been issued earlier he or she may refuse for issuing a new raton card to the applicant. If operator fnds that applicant’s details are diferent from all probable existng duplicate raton cards only then new raton card applicaton will be forwarded to the authorised ofcers along with remarks. Authorised ofcer may also cross check the raton card de-duplicaton. We also monitor real-tme progress of deleton of duplicate and bogus raton cards. At any point of tme a list of probable duplicate raton cards may be generated. Till date approximately 13 lakh duplicate or bogus raton cards have been deleted. Which new projects are you planning to launch in future. Under End to End Computerisaton Scheme to track the movement of PDS commodites we are working on computerisaton of supply chain management. It covers godowns wholesalers fair price shops and feld functonaries like DSOs EOs EIs etc. Allocaton order generaton release order generaton and inventory management will also made online under ePDS. In near future Annapurna Bhandars will be converted into model shops comprising of fair price shops Annapurna bhandar e-Mitra business correspondent of banks pay point micro ATMs Pradhan Mantri Mudra Yojna etc. cooperatve organisaton. Looking at the success of this model the chief minister conceptualised revamping of dilapidated fair price shops into modern retail Annapurna Bhandars. First Annapurna Bhandar was launched by the Rajasthan Chief Minister on 31st October 2015 in Bhambhori village of Jaipur district. Till date more than 5000 stores have been opened in various parts of the state. Under this scheme raton dealers are being trained in retail management and latest management practces by the Future Consumer Enterprise Limited a Future Group company private partner selected through open transparent tender process. This PPP model has created a win-win situaton for all the stakeholders – public fair price shop dealers government and private partner. This scheme has sorted out the problem of dubious goods available in small town shops and has generated additonal income for the fair price shop dealers as well as employment for their family members. The FPS dealers are now being recognised as entrepreneurs. Also scheme has rebuild people’s faith in government interventons. Directves have been issued that without Point of Sale PoS machine no raton will be distributed to the Natonal Food Safety Act NFSA benefciaries. How do you ensure its enforcement The Rajasthan Government is commited to providing PDS items to the targeted benefciaries in a transparent manner. To ensure that the benefts are provided to authorised benefciaries bio-metric authentcaton has been enforced at the last level of disbursement i.e. fair price shops in compliance with the Budget declaraton no. 189 2015-16 of the Chief Minister. The basic infrastructure being used to enable such localised and targeted service delivery is PoS device. Almost all the fair price shops in the state have operatonal PoS devices except 135 locatons which are stll not connected with the internet facility. What challenges have you faced in implementng IT/digital initatves on such a large scale How do you combat connectvity issues Rajasthan is the largest state in terms of area and a large part of it is covered by Thar Desert and Aravali Hills. There are more than 25000 fair price shops in the State. The major challenges before the department were poor internet connectvity lack of digital literacy inadequate Aadhaar coverage resistance of fair price shop dealers among others. We were able to overcome all these issues due to strong politcal will of our Chief Minister Vasundhara Raje. To address the issue of inadequate internet connectvity FPS dealers were provided an opton to choose SIM of any service provider BSNL Airtel Vodafone etc. having beter connectvity in that partcular area. Installaton of Point of Sale PoS machines was done in a phased manner and several camps were organised to train the FPS dealers about functoning of PoS devices. Special camps were organised for Aadhaar enrollment especially in areas having lower Aadhaar coverage. The Government of India suggested that installaton of PoS devices has to be implemented on a model based on outsourcing wherein FPS owner shall buy on and operate the PoS device. It was felt that it is not economically feasible for all the FPS dealers to go in the open market and buy the PoS machines. Do you have any mechanism to keep a vigil on the duplicate or bogus raton cards and monitor the real-tme progress of the scheme

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Policymaker’s PersPective 48 egov / egov.eletsonline.com / April 2017 Thane Moving Towards Smart Development Citzen engagement plays a crucial role in making a city smart. While conceptualising projects it is extremely important to take citzens’ views and suggestons into consideraton says Sunil Chavan Additonal Municipal Commissioner of Thane Municipal Corporaton and Chief Executve Ofcer of Thane Smart City Limited in conversaton with Harshal Desai of Elets News Network ENN. “Thane Municipal Corporaton recognises the role that simple technological innovatons can play in leveraging the benefts of existng infrastructure without draining the urban local bodies budget.” What key focus areas are to be considered for making Thane a smart city A smart city is one which ensures good quality of life for its citzens. Though this defniton may sound simple it entails a bouquet of core infrastructure requirements such as adequate and assured water supply assured electricity supply sanitaton solid waste management improved mobility and public transport afordable housing robust IT connectvity and digitsaton sustainable environment e-governance and citzens partcipaton safety health and educaton which need to be met. Basically a smart city is one which is able to leverage its existng civic infrastructure by applying ICT-based solutons to maximise public impact. The vision for smart Thane is a city where the waterfront and lakes are interwoven into the tapestry of everyday life of citzens providing them with a distnct urban experience that is world apart from others. It shall be a city where the mind is free comfort and safety are assured drawing a wave of creatve employment opportunites where anyone irrespectve of their age ability gender or income are able to access all that the city has to ofer. How signifcant is citzen engagement to make a city smarter What are the major challenges on this front Citzen engagement plays a crucial role in making a city smart. While conceptualising projects it is extremely important to take citzens’ views and suggestons into consideraton. By carrying out various means of citzen engagement the city government is able to gauge the pulse of what its citzens need. Further a major beneft of citzen engagement is that local bodies take its citzens into confdence before executng projects are less likely to encounter public resistance for the same while implementng those projects. This is precisely what was done while preparing the smart city proposal for Thane where extensive citzen consultaton in the form of public surveys 6 lakh survey forms were distributed out of which 4.5 lakh forms were collected and analysed and intensive theme based focused group Sunil Chavan Additional Municipal Commissioner Thane Municipal Corporation and Chief Executive Officer Thane Smart City Limited

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Policymaker’s PersPective 50 egov / egov.eletsonline.com / April 2017 efort to ensure the conservaton of these lakes by carrying out water quality improvement measures such as bioremediaton. As far as vehicular polluton is concerned TMC has undertaken several projects to improve the ambient air quality and promote the use of public transport – right from augmentng its feet of TMT buses introducing Integrated Transportaton Management System ITMS to install dust control machines at Thane staton. TMC has taken several strides to improve the situaton of solid waste management in the city. The Corporaton has adopted a two pronged approach towards municipal waste management i.e. both centralised and decentralised. TMC has entered into a contract to set up a waste to energy plant of 600 MT capacity on a PPP basis in order to process the entre city’s waste. Will you share details of the various projects which are under implementaton stage or projects which have been planned for Thane city TMC prepared a Smart City proposal having a total value equivalent to Rs. 5404 crores. As part of the area based development TMC has proposed several projects to be implemented in the city centre – development of a mult-modal hub at Thane Staton East development of a new suburban staton between Thane and Mulund in order to decongest the existng Thane staton Teen Haath Naka juncton improvement pedestrian improvements parking management 70 acre cluster redevelopment scheme 1.5 km waterfront development 3 lake front developments LED street lightng 2 MW solar roofop water supply network remodelling sewerage works drainage works decentralised SWM processing plants and setng up urban restrooms. Similarly TMC is nearing completon of its ITMS project i.e. Intelligent Transport Management System ITMS whereby all TMT buses have been fted with GPS devices to enable real tme tracking of the locaton of the buses. This informaton is synced with a mobile applicaton called ‘Where is My Bus’ which provides commuters with real tme informaton on where the desired bus is located and its estmated tme of arrival ETA at the bus stop. All bus stops will also be covered with LED informaton displays that will provide the status and ETA of buses arriving at that stop. Will you also update us on the challenges that can afect the executon process How will Thane Smart City Limited TSCL address these challenges There are several challenges and risks that TSCL may encounter while executng the smart city projects. Certain projects require a high level of coordinaton with other government authorites like the central Railways Ministry of Road Transport and Highways and Ministry of Environment and Forests for either clearances funding assistance or policy decisions. What steps have been taken to make Thane an environment friendly city and what are your plans in the area of solid waste management TMC is undertaking several works to ensure that the city has a sustainable environment. As far as the 32 km creek line is concerned a city-wide sewerage project is nearing completon that will ensure that no sewerage generated in the city goes untreated into the creek. Further TMC has proposed waterfront development along its creek line in a phase wise manner. An integral part of this project will be the installaton of bar screens at all the nalla outalls into the creek to prevent solid waste from pollutng the creek. TMC is also blessed with over 36 lakes and is making every discussions were conducted in order to fnalise the area for development and prioritse the pan city solutons. The result of this public engagement was the selecton of the staton area/city centre area for area based development and water supply and safety and security emerging as the priority areas for pan city solutons. That said the biggest challenge of citzen engagement is recognising the fact that citzens’ groups are extremely diverse and ofen have divergent and sometmes even confictng demands. There are resident welfare associatons women’s groups builders and developers academicians architects and planners small and medium enterprises environmental groups NGOs etc. Given this reality the real test is how city governments balance these ofen confictng demands. How do you see technology as an enabler for a successful smart city project The Smart City Mission guidelines stress on trying to do more with less. In this light Thane Municipal Corporaton TMC recognises the role that simple technological innovatons can play in leveraging the benefts of existng infrastructure without draining the urban local bodies budget. For instance today in most cites of India citzens have to come to the corporaton in order to apply for various services or to make utlity payments or to lodge service related complaints etc. With a view to encourage e-governance and reduce the need for the citzen to come to the corporaton TMC has invested in an IT soluton commonly known as Enterprise Resource Planning ERP. Through the implementaton of this project various services such as registraton of birth and death marriage registraton property tax payment water bill payment applicaton for a new water supply connecton grievance redressal etc have been made available online.

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Policymaker’s PersPective 52 egov / egov.eletsonline.com / April 2017 T ech-Driven Swachh Bharat – A Refecton of New India Swachh Bharat Mission is imperatve to the transformaton of India’s urban landscape. Leveraging Informaton and Communicaton Technology ICT this unique initatve is bringing in efciency beter supervision and building new synergies with citzens to help achieve the targets set under the ambitous initatve says Praveen Prakash Mission Director of Swachh Bharat Mission and Joint Secretary Ministry of Urban Development in conversaton with Shivani Tyagi of Elets News Network ENN. “We have collaborated with Google Maps to provide toilet locatng service in Delhi-NCR region through our app. There is a provision for providing feedback as well.” Can you share how Swachh Bharat and Smart City Mission are being integrated to change the urban landscape of the country Cleanliness is the pre-requisite to becoming a smart city. These cites have to set an example for others to follow. On 25th June we will complete two years of the Smart City Mission and our focus will be on the following areas: First to implement 100 biometric atendance system for employees of the Swachh Bharat Abhiyan in 20 cites selected in the frst round of the Smart Praveen Prakash Mission Director Swachh Bharat Mission and Joint Secretary Ministry of Urban Development Prime Minister Narendra Modi participating in a Swachh Bharat Mission drive File Photo

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Policymaker’s PersPective 53 April 2017 / egov.eletsonline.com / egov “Our mission is on track and we will be able to deliver good results to our citzens. We are positve that by 2019 all our goals will be met.” City Mission. All the informaton will be put in the public domain. Second by 25th June we will be tracking the performance of every garbage lifing truck online. At least three months’ data will be available digitally. Garbage collector trucks will be monitored every day. Third monitoring system will be in place for all the roads of 20 smart cites selected in the frst phase where sweeping of the roads will be monitored remotely. Other things collaborated with Google Maps to provide toilet locatng service in Delhi-NCR region through our app. There is a provision for providing feedback as well. What are the basic challenges the government is facing for implementng the Swachh Bharat Abhiyan We have done an analysis of various groups of people for this mission. It is easy to change the behaviour of women and children than men in the age group of 35-55 years. Keeping this in mind we are creatng our awareness programmes. What is the future of Swachh Bharat Abhiyan in India In just a short span of two-and-a-half year we have completed 50 of our journey. Our mission is on track and we will be able to deliver good results to our citzens. We are positve that by 2019 all our goals will be met. include extensive ant-larva operaton against mosquito related diseases proper water connecton for all the toilets constructed under the Swachh Bharat Abhiyan processing plants convertng garbage to energy will be set up in various smart cites. How technology is being leveraged to achieve the goals of Swachh Bharat Mission We are using a biometric atendance system and GPS tracking system in Swachh Bharat Mission. We have also developed the latest 2.0 web technology and an app where people can take photographs of garbage and send them directly to civic bodies. Authorites are required to respond to the complaints in a tme-bound manner. We have also evolved an online happiness index of citzens where votng is done by citzens themselves. We are tagging all the toilets we have constructed since 2009 for online tracking. We have Ministry of Urban Development Joint Secretary Praveen Prakash along with South African Minister Nomvula Paula Mokonyane and Parmarth Niketan Ashram head Swami Chidanand Saraswati in Chennai at the launch of an initiative to market treated faecal sludge as open compost.

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Policymaker’s PersPective 54 egov / egov.eletsonline.com / April 2017 NHIDCL- Laying Roadmap For Future Natonal Highways And Infrastructure Development Corporaton Ltd NHIDCL ensures the fast track constructon of highways and infrastructure on the country’s borders and strategic areas says Sanjay Jaju Director NHIDCL in conversaton with Gautam Debroy of Elets News Network ENN. Excerpts: “We are building roads to Bangladesh Bhutan Nepal and Myanmar. The company is handling more than 9000 km of highway projects in the country out of which 2000 km of highways have been grounded.” You have recently launched three projects tell us about your initatves Our frst initatve is INAM-Pro Platorm for Infrastructure and Materials Providers. It is a platorm created for infrastructure and minerals . The journey began with the cement industry. The idea was to create a marketplace where we can aggregate the market buyers state PWDs contractors corporatons etc and the agencies which are engaged in the constructon of public infrastructure. On the other hand we have the cement manufacturers. We have done the same with steel and now we are trying for the infrastructure material suppliers and service suppliers on this platorm. The second project is known as Infracon. We prepared a detailed project report for it. Earlier the process was not very transparent but with the use of informaton and technology this platorm is easing the whole process. The third project is called ePace which deals with the monitoring of the infrastructure projects of NHIDCL. For the common citzen the informaton is available at the click of the buton. It has all the informaton about the projects we are handling and the status of the projects. Botlenecks and other issues all get refected in the monitoring platorm we have created. Tell us about highway and high density projects you have initated. I am a part of NHIDCL. The company has been set up to fast-track constructon of highways and infrastructure on the country’s borders and strategic areas. We need to increase our cross-border trade with our neighbours especially in these two fronters and that is why most of the projects are focused on the eastern region of the country. We are building roads to Bangladesh Bhutan Nepal and to Myanmar. This company is handling more than 9000 km of highway projects in the country out of which 2000 km of highways have been grounded. Within a short span of two years we have acquired contracts worth Rs 25000 crores. Any special initatves you are planning for repair of highways in northeastern states Sanjay Jaju Director NHIDCL

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Policymaker’s PersPective 55 April 2017 / egov.eletsonline.com / egov curvature of the roads so that blind spots can be eliminated. The vertcal and horizontal gradient is improved so that the chances of falling down gets reduced. In every project one to two per cent of the cost is assigned to improve the safety standards of the roads and bring them to the internatonal standards. What do you want to say about the Nagpur Smart City Summit We have illustrated that it is possible to use informaton technology even in the highway sector. There is lot of opportunity in this sector. Similarly smart devices can be used in a lot of areas in urban development. The concept of smart lightng or solid waste management urban transportaton isopening up a lot of possibilites. I am sure that our cites are going to embrace these amenites and improve the services being given to the citzens. It is to be ensured that these services should be delivered to them in a user-friendly and transparent manner. For the north east region we have a special programme called Special Accelerated Road Development Programme in North East SARDP-NE. Under the SARDP-NE this company is implementng various projects. Some of these projects deal with four laned roads. All these projects are not only improving the internal infrastructure of the north east. Tell us about the Bharatmala project Bharatmala is another initatve which we intend to launch. It deals with developing border infrastructure and developing economic corridors within the country. It aims to facilitate cross border trade. We have been assigned around 5000 kms of roads in the north eastern region and we are making detailed project reports for them. Afer the completon of the reports we will focus on land acquisiton and handling of these projects on the ground. Is there any provision in the policies of NHIDCL for the speedy implementaton of the highways projects All these projects are conducted under the Engineering Procurement and Constructon rules and are publicly funded to avoid the risk. The Engineering part is also lef on the part of the contractor. We pay them on a regular basis. The entre fnancial risk is taken care by the state. This is done because the north eastern roads don’t have tolls. Efectvely we need to put public funds to create infrastructure and now we are doing it on fast track basis. What road safety initatves have you undertaken Every detailed project report we make for any road development project includes a lot of features and items to enhance the safety of the commuters be it the crash barriers or the rumble strength. We go for slope stabilisaton so that the problem of the landslides can be taken care of. At the same tme we also improve the Under the SARDP-NE NHIDCL is implementing various projects. Some of these projects deal with four-laned roads.

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Policymaker’s PersPective 56 egov / egov.eletsonline.com / April 2017 GARV App - Ensuring T ransparency and Accountability The Rural Electrifcaton Corporaton REC is the nodal agency for the Deen Dayal Upadhyaya Gram Jyot Yojana DDUGJY. It has been tasked to build a database of all sanctoned villages identfy progress of electrifcaton in all villages and to prepare a village-wise plan for 100 per cent household electrifcaton says Dr Dinesh Arora Executve Director REC and Chief Executve Ofcer of REC Power Distributon Company Limited RECPDCL in an interview with Gopi Krishna Arora of Elets News Network ENN. “I think Digital India should drive on electrifcaton mission in India. The poles which we are putng for rural electrifcaton can be used for fbre optcs.” How would you describe the overview of RECPDCL REC Power Distributon Company Limited RECPDCL is a 100 per cent subsidiary of the Rural Electrifcaton Corporaton REC. It is an executon wing of Rural Electrifcaton Corporaton. RECPDCL implements IDPS projects Deen Dayal Upadhyaya Gram Jyot Yojana projects renewal energy projects power system management roof top solar projects etc. We are working with distributon sector across India. We are right now working in almost 29 States and 36 DISCOMS where we are adding value to the distributon chain. On the occasion of 69th Independence Day Prime Minister Narendra Modi announced all the remaining 18452 villages would be electrifed within 1000 days how big is this challenge The rate of annual electrifcaton before this announcement was around 1000-1500 villages. This would have taken 9-10 years had we gone with the same pace. So we along with the Ministry of Power worked on micro management. We initated three main steps. First we started micro management and divided the village electrifcaton process into 12 steps. Secondly we appointed feld engineers who could facilitate DISCOMS in giving us informaton on the wire. Finally we have GARV app which shows development happening every day. It contains all the informaton like where and in which state the work is going on in which state work is going on who all are the contractors which all ofcers are involved has the village been electrifed or not If yes what is the proof Not only this GARV app is also helping in impact analysis. So it was a planned move and results are in front of us. As many as 12789 villages spread over 19 States have been electrifed as on March 27 2017 and remaining 4828 will be electrifed in the next fnancial year 2017-18. Why were villages lef in the dark for 68 years And when the electrifcaton of such villages is happening to whom would you like to give credit First certain villages were in difcult terrain. They were in lef wing Dr Dinesh Arora Executive Director REC and CEO RECPDCL

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Policymaker’s PersPective 57 April 2017 / egov.eletsonline.com / egov habitaton and the third would be households electrifcaton. We are ready for this challenge. Prime Minister Narendra Modi has already announced that by 2022 electricity will be provided to every household. We are internally working on the target whereby 2019-20 all habitatons would get electrifed and simultaneously all households will have access to electricity. GARV-2 portal was launched on December 20 2016. How difcult is to capture the huge amount of data from the ground It is challenging but promising also. We have started recording data from January 2017 and have around 1.5 lakh household data on GARV app. We have also started to release all subsequent payments only afer the data has been flled by the states. All states are working hard on this and we are hopeful for their contnued cooperaton. Electrifcaton is the foundaton for any innovaton. How do you connect electrifcaton drive with Digital India I think Digital India should drive on electrifcaton mission in India. The poles which we are putng for rural electrifcaton can be used for fbre optcs. The Andhra Pradesh government is doing the same so why it cannot be done by other States. I think we should not only have electrifed but also a Digital village. As per the GARV-2 portal REC averages 30000 new connectons per week. What is next Rural Electrifcaton Corporaton is targetng to scale up the drive to grant 100000 connectons every week. India has never seen electrifcaton at such a large scale earlier and neither have details been made available on electrifcaton at the household level. Electrifcaton data was only captured for families below poverty line earlier. However under Deen Dayal Upadhyaya Gram Jyot Yojana DDUGJY populaton criteria was removed the scheme was made comprehensive and suitable for DISCOMS. For example system strengthening even in the existng areas DISCOMS can augment their sub statons new sub statons not only in untouched areas but also in existng areas. The important aspect is household metering and feeding separaton. These new components have been added inspired by Gujarat model. Feeder separaton is helping where a signifcant proporton of agricultural consumpton is there in a village or district. So 24/7 power can be provided to the households as well as adequate electricity can be supplied for agriculture purpose. In additon to this of grid has been added as the major component stand-alone solar is also added for the frst tme. A new monitoring system under the DISHA has been added in DDUGJY. The erstwhile RGGVJ became a very small component of rural electrifcaton. Afer village electrifcaton the centre proposed to expand its rural electrifcaton drive to household electrifcaton When you climb one mountain you tend to climb the next mountain higher than the previous one. The village electrifcaton is the frst challenge second would be an intensifcaton of extremists and forests areas hence their electrifcaton was difcult. In many states governance played a very important factor in rural electrifcaton like in southern India western India Gujarat Andhra Pradesh Karnataka Kerala and Tamil Nadu. But same can not be said for the states like Utar Pradesh Bihar and Jharkhand. These States had governance issues. Now all the States are on target fully cooperatng with the central government for rural electrifcaton. What are the challenges involved in working with diferent States and DISCOMS We are getng excellent response from most of the states. They have been responding very well and have clear vision for the mission of 100 per cent electrifcaton. The credit for the progress goes to all. So I would like to compliment most of the States for doing fantastc work and cooperatng with us in this endeavour of village electrifcaton. What is the diference between the Rajiv Gandhi Grameen Vidyutkaran Yojana RGGVJ and Deen Dayal Upadhyaya Gram Jyot Yojana DDUGJY from an executon point of view Rajiv Gandhi Grameen Vidyutkaran Yojana was for the electrifcaton extension of untouched areas. It had a populaton policy for 300 households. Rural Households Electrifcaton

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Policymaker’s PersPective 58 egov / egov.eletsonline.com / April 2017 Punjab Getng ‘Smart’ Through Development Punjab is now going to have its urban landscape doted with Smart Cites as Ludhiana Amritsar and Jalandhar selected under the Smart City Mission. Punjab is taking strides in becoming ‘smart’ for the delivery of civic amenites even as it is evolving to protect its heritage and rich history. J M Balamurugan CEO of Punjab Municipal Infrastructure Development Corporaton PMIDC in conversaton with Priya Yadav of Elets News Network ENN tells us more about the smart city projects of Punjab. Excerpts: “Amritsar has a heritage which is popular not only on natonal but also on internatonal level. We will focus on providing water supply sewerage and other basic facilites in the city.” How do you perceive the Smart City Mission in Punjab Smart Cites will have all the essentals what citzens need and have expressed as their priority. Every city should focus on citzens’ requirement only then it can meet the expectatons of people. In a Smart City modern technology is used. What are the components of turning a city smart Essental components of a Smart City are not fxed. It is a mix of water supply basic facilites sewerage waste water disposal lightng and security and other such facilites. Essentally if you understand the Maslow’s pyramid of need the components that need to be J M Balamurugan CEO Punjab Municipal Infrastructure Development Corporation PMIDC PMIDC is trying to decongest the walled city area in Amritsar.

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Policymaker’s PersPective 59 April 2017 / egov.eletsonline.com / egov Which area is most challenging for you and how do you plan to solve it Transport is perhaps the biggest challenge and for that a soluton has to evolve in the process. Maintaining the city mobility is a huge task. Which project can inspire other States to follow suit We are way ahead in providing security to the citzens of Ludhiana. All the important places in the city are being monitored through cameras. Crime detecton is happening and people have a sense of safety. Safe city concept is operatonal in Ludhiana. Amritsar being a heritage city we are trying to decongest the walled city area. Parking lots are being made outside the walled city for easy fow of trafc. What are your plans for the development of Jalandhar We are trying to develop Jalandhar as a sports hub. Right now it is just into manufacturing hub of sports goods. We are also looking at facilitatng the city to be hub of sports actvites and events. We are also trying to develop other smart cites like Patala and Bathinda. They may not have been declared smart cites by the Centre but we are trying our best to develop them on the terms of smart cites. developed according to a proper plan and design. What plans do you have to ensure development in slum areas Without providing adequate housing the concept of smart city will be incomplete. Housing is the top priority for us. Although it falls under diferent ministry stll a convergence is happening. Housing schemes are being implemented upgradaton of slum houses is happening at the city-level. Toilets are being made under Swachh Bharat Mission. People require infrastructure. So we at management level have to ensure that these faciltes reach people. We are trying to converge all schemes at the city-level. We have funding coming from various sources. What is the executon level of various smart city projects in Punjab We are maintaining a good pace in implementng various smart city projects. Work has started for Ludhiana projects. We are going to announce tender for these projects very soon. In Jalandhar and Amritsar we have been awarded the smart city status. We will be completng the Project Managament Consultant PMC selecton soon. Afer that designing process will start. upgraded and brought to the expectaton of people are basically these facilites only. Amritsar is a heritage city how will heritage and smart city concept go together We are trying to reach the potental of each city by analysing the strength and legacy of it. We are developing new infrastructure for smart cites. Amritsar has a heritage which is popular not only natonally but also internatonally. Developing it as a smart city has an edge over other cites. We will focus on providing water supply sewerage and other basic facilites in the city. Without providing basic amenites to the citzens the rich heritage of Amritsar cannot be promoted. Someone coming to pay obeisance at the Golden Temple may also require a washroom. Only by creatng basic infrastructure in the city we can focus on heritage and tourism. How do you plan to tackle the problem of haphazard development that many cites of Punjab have witnessed in the recent past Smart city framework provides an opportunity to turn unplanned development into a planned one. In the next decade infrastructure would be Smart city framework provides an opportunity to turn unplanned development into a planned one.

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Policymaker’s PersPective 60 egov / egov.eletsonline.com / April 2017 UP Assembly Polls: Unprecedented Voter Turnout Recorded Utar Pradesh witnessed an unprecedented scale of voter turnout during the latest seven-phase State Assembly Electons which concluded on March 8 Over 60 per cent voter turnout was witnessed in overall UP Assembly Electons 2017 this tme with more than 10 million voters castng their votes says T Venkatesh Chief Electoral Ofcer Utar Pradesh in an interview with Arpit Gupta of Elets News Network ENN. Such a phenomenon has been witnessed for the frst tme afer independence. Excerpts: “The AMF mobile app has been developed to upload the facilites including toilet electricity shade ramp telephone water and furniture of assembly polling statons using a smartphone.” What was the voter turnout trend in all seven phases of UP Assembly Electons We have 14.12 crore voters and approximately 1.47 lakh polling statons in Utar Pradesh. As far as voter turnout was concerned over all poll percentage is higher than that of 2012 Assembly Electon and 2014 Parliamentary Electon. In every phase poll percentage went up. Poll T Venkatesh Chief Electoral Officer Uttar Pradesh

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Policymaker’s PersPective 61 April 2017 / egov.eletsonline.com / egov Electoral Ofcer Utar Pradesh. It could not have been achieved without a passionate and dedicated team. There are two advantages frst-there is no cost involved and second we didn’t need any outsourcing to rectfy any mistake. If there was any problem our team rectfed it. This is constantly going to improve. I am really proud of my team for doing exemplary work in a government department. What challenges did you face in implementng digital solutons When we started implementng IT due to paucity of tme I was thinking whether my team would be able to deliver so many apps in such a short span of tme. But to my surprise the team delivered it much before the deadline. IT apps were developed tested and put to use much before the scheduled tme. Our IT team headed by Shailesh Srivastava Principal Systems Analyst Natonal Informatcs Centre NIC was always ahead of the challenges. I would praise my team for its outstanding work and dedicaton shown. Work was done actually in the feld and refected in the app. Did these initatves help in reaching the rural masses The supervision of the district ofcers took a new dimension. Earlier booth wise monitoring was very difcult we could only do Assembly Consttuency wise monitoring. But now we could do booth wise analysis. We could not only analyse but also inform the electoral registraton ofcers that these booths need improvement. We won’t have gone into such microscopic details without help of IT. Indepth supervision of booth level operatons and reaching out to rural places at the microscopic level is indispensable in a State like UP and it was not feasible without use of IT. It is going to be the way up for us. Can this model be replicated in other states This is a wonderful model and can be replicated anywhere. The best part of the model is that it is inhouse model made by our own IT team headed by Anil Garg Additonal Chief percentage went up by a couple of per cent in each phase. In UP couple of per cent means lakhs of voters. In the frst four phases in comparison to 2012 and 2014 72 lakh more voters turned up. The trends projectng that overall votng percentage was around 60.5 per cent in Utar Pradesh Assembly Electons. Female voter turnout in this electon was higher than male voter turnout. In comparison to in the previous Assembly Electons 2012 more than 10.04 million voters have cast their votes because awareness has increased amongst the voters due to various reasons. Electoral roll revision work has also helped in it. How does IT initatves help the Utar Pradesh’s state electons Informaton Technology has increased our efciency. It has made us transparent. In the State of Utar Pradesh supervision and monitoring became much easier due to implementaton of a dual rainbow of the applicatons 7 online applicatons and 7 mobile apps and we could also rectfy wherever we could improve. IT is the most important tool without this we couldn’t have achieved the efciency. Other important aspect of IT apps and tools which we have seen is hits and number of downloads. Millions of people have used our Electoral Roll Management System ERMS mobile app sofware and checked their names in the voter list. Lot of people have installed M-Voter app to search their name with the informaton of their polling staton and voter serial number in voter list. This app has helped the citzens to locate their polling booth on map. The Assured Minimum Facilites AMF mobile app has been developed to upload the facilites including Toilet electricity shade ramp telephone water and furniture of assembly polling statons using a smartphone. UP Assembly Elections 2017

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62 egov / egov.eletsonline.com / April 2017 Security PerSPective New-Age T echnology for Securing Borders The Border Security Force BSF is adoptng several latest technological advances for surveillance and guarding the borders says Santosh Mehra Inspector General Border Security Force in an exclusive interview with Souvik Goswami of Elets News Network ENN. “Borders have no longer remained in territorial realm only. With digital transformaton cyber space is bypassing territorial borders. Today the necessity is not to secure territorial limit only but to safeguard cyber space as well. Therefore the challenges of security agencies have increased manifold and they need to evolve and equip themselves accordingly.” The Border Security Force BSF has always been looked upon as a force to reckon with can you shed some light on its role in safeguarding the naton The Border Security Force BSF is the largest border guarding force in the world. It is India’s frst line of defence on her borders with Pakistan and Bangladesh. It solely protects the entre internatonal borders with these two countries. BSF works shoulder to shoulder with Army on Line of Control LoC in Jammu Kashmir JK. The troops man the borders in the remote terrains of the Rann of Kutch the Thar Desert snow-clad mountains in the JK the deltas of the Sunderbans and the malaria-infested forests of Tripura. BSF was instrumental in controlling the insurgencies in Mizoram Nagaland and Manipur. It played a major role in controlling terrorism in Punjab and militancy in Jammu and Kashmir. The Force is also presently deployed in ant-naxal operatons in Odisha and Chhatsgarh. The contributon of BSF during Indo-Pak wars was also commendable. The Force has played a pivotal role Santosh Mehra Inspector General Border Security Force

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63 April 2017 / egov.eletsonline.com / egov security PersPective during the liberaton war of Bangladesh from March 1971 much before the armed forces swung into acton in December 1971 which culminated into a thumping victory over Pakistani Army. During Kargil War in 1999 Pak intruders could not capture the heights manned by BSF and the Force personnel have shown gallant actons during the war. The Force played a major role in containing Delhi Police Strike 1967 Ahmedabad Riots 1969 UP Provincial Armed Constabulary PAC Strike 1973 Railway Strike 1974 Bhagalpur Riots 1989 etc. BSF is also assigned dutes during electons. The Force has shown its human face during several disasters such as Gujarat earthquake 2001 Orissa Super Cyclone 1999 Tsunami 2004 Kosi foods 2008 Cyclone Aila 2009 Utarakhand Flood 2013 and Srinagar Flood 2014 to name a few. The Force personnel have partcipated in several Peace Keeping Missions under the aegis of United Natons UN such as Congo Hait Kosovo Sudan etc. Though the BSF is an Armed Force of the Union it regularly partcipates in several civic acton programmes and provides amenites for border populatons and so on. Every year BSF plays a key role in conduct of Amarnath Yatra. What are the major challenges in securing borders that our brave BSF personnel have to deal with The BSF is manning India’s border with Pakistan and Bangladesh. On the western borders with Pakistan the major challenge is state sponsored terrorism and trafcking of arms and narcotcs. On the eastern borders with Bangladesh the major challenges are illegal immigraton and human trafcking from across the borders and smuggling of Fake Indian Currency Note FICN and catle and several other products across the border. The contguous human setlements on both sides of boundary line pose a major challenge in maintaining the sanctty of eastern borders. How technology is being leveraged by the BSF for managing various tasks The BSF is adoptng several latest technological advances for surveillance and guarding the borders. These include unmanned aerial vehicles aerostat RADAR thermal sensors night vision sevices underground sensors helicopters foatng Border Out Posts BOPs all terrain vehicles hovercrafs speed boats water crafs etc. It is in the process of implementng Integrated Border Management System on Indo-Pak borders. In the era of Digital Transformaton how important it is to secure the cyber space especially keeping in mind the role of security agencies in the country Borders have no longer remained in territorial realm only. With digital transformaton cyber space is bypassing territorial borders. Today the necessity is not to secure territorial limit only but to safeguard cyber space as well. Therefore the challenges of security agencies have increased manifold and they need to evolve and equip themselves accordingly. What vision do you have for the BSF Our vision is • To be a Force of excellence in guarding the borders of India through highly professional credible and efcient border management. • To maintain sanctty of the borders of India through eternal vigilance. • To inculcate a sense of security by harnessing cooperaton of the border populaton. • To efectvely deal with internal security challenges whenever so tasked by the government. • To achieve an efectve combat capability by absorbing leading-edge technology state-of-the art training and user-friendly equipment. • To evolve and implement a growth- oriented Personnel Management System aimed at instlling core values to satsfy the social economic and psychological needs of the Force personnel. • To efectvely assist civil administraton in disaster management and provide succour to the people. • To efectvely promote core values of human rights pride and dedicaton to duty in the Force. Border Security Force personnel on patrol duty

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64 egov / egov.eletsonline.com / April 2017 Security PerSPective Decoding The Cyber Security of Maharashtra The Maharashtra Police is experimentng and deploying several modern tools and technologies to ensure security for citzens says Brijesh Singh Secretary and Director General Directorate General of Informaton and Public Relatons Government of Maharashtra in conversaton with Elets News Network ENN. “For creatng a friendlier ambience for our citzens we have created over 500 cyber police statons in diferent districts wherein they can lodge their complaint easily. We also issue advisory whenever there is a cyber tech intelligence with us.” Since the Central and the State governments are focusing on safe cites what are the initatves taken by the Maharashtra Government in this regard Any online soluton procured by the government of Maharashtra has robust security features. We ensure that every project has a security system in place. Security is never taken as an adjunct which can be added later on but it is a key aspect of any specifc project or programme and cannot be overlooked. Hence all the smart city projects undertaken by the Maharashtra government have cyber-security provisions of the top-notch level. The state government has started many initatves to ensure the security of its citzens. The CCTV network of Mumbai Pune and Nagpur is almost in the fnal stage of completon. Apart from this there are dedicated cyber police statons in Maharashtra which have state of the art cyber-labs to help investgate local instances of cyber crimes. Earlier we use to hire external cyber experts. We did not have modern tools and technologies and the requisite knowledge for the investgaton of cyber crimes which led to the wastage of investgaton tme. But all this is passé now. Maharashtra is the only state to have dedicated state of the art cyber-labs with all kind of modern technologies deployed. Earlier there were cyber cells in Mumbai and Pune only. With the launch of Maharashtra Cyber Security project all the districts in the state have separate cyber labs with their ofces located at district collector and police commissioner’s ofces. We are using the existng network of the government to connect all the cyber cells in the state. Technology has enhanced the comfort of our lives providing everything on our fngertps how Maharashtra Police has deployed technology to ensure security of the citzens Maharashtra is a unique state to come up with almost a thousand of cyber security projects. Apart from the cyber security labs being established in each district we are in the process of linking each of them through a Central Processing System in Mumbai for a seamless monitoring of these cyber- labs across districts in Maharashtra. We are also organising training facilitaton programme for experts in

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65 April 2017 / egov.eletsonline.com / egov security PersPective Brijesh Singh Secretary and Director General Directorate General of Information and Public Relations Government of Maharashtra “The Maharashtra Police is experimentng and deploying several modern tools and technology to ensure security to the citzens thus easing their lives.” cyber security. In additon to this we are also organising awareness programmes for general citzens. For corporate and our own executves we are coming up with Computer emergency response team CERT Maharashtra which is stll in the designing stage and will be launched through tenders within the next six months. The Maharashtra Police is experimentng and deploying several modern tools and technology to ensure security to the citzens thus easing their lives. What is the roadmap of Maharashtra Cyber Security department to raise awareness amongst the citzens We are focusing on creatng awareness among citzens and teenagers who are primarily afected by cyber crimes. Now with demonetsaton creatng waves of digital transformaton among people incidents of fraud hacking and other related cyber crimes are on the rise. Hence proper knowledge and awareness is of paramount importance. Besides we are in the process of setng up world class cyber-labs with all updated modern tools and technology which can minimise the eforts needed for any kind of investgaton. We are collaboratng with the best corporate that provides us technology solutons for setng up these cyber labs. C-DAC is our system integrator. Our projects maintain confdentality integrity and at the same tme maintains proft of the department. For creatng a friendlier ambience for our citzens we have created over 500 cyber police statons in diferent districts wherein they can lodge their complaint easily. We also issue advisory whenever there is a cyber tech intelligence with us. In the tmes to come we will go in the mode of issuing advisory to people sector wise. For example senior citzens face diferent set of threats than teenagers or women and others. Financial sector too requires a diferent kind of cyber security and awareness which we will provide to citzens. Has the cyber-crime rate decreased in the state especially afer systematc implementaton of technology in the department The more digital interventon we will have in our daily operatng systems the more cyber crime will increase. Cyber crime is at the highest where money is involved. Hence the impact is bound to increase as long as we are moving towards digitsaton.

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