Slide 2:
In Order To Handle Incoming Calls From Existing Customers Experiencing Driving Difficulties.
In Order To Provide Highway Assistance.
Transfer And Escalate Calls If Irrelevant To The Queue.
Online Lead Conversion Of Customers Calling Based On Promotions.
To Provide Extensive Support And Assistance. Project Objective
Slide 3:
Project Type : Inbound (Breakdown Customer Service)
Customer Base : United Kingdom
Payout : $14 / Hour (Will Be Reviewed And Increased After Every Financial Quarters)
Minimum Seats Required : 20 Seats
Initial Cost To Center : $250 / Seat (One Time Payment To Our UK Vendor For Call Routing)
Upfront : 5L(pdc to be given on approximate date of billing name: r.eashwar)
Technology : Predictive Dialer With An Ability To Receive Inbound Calls & Call Recording
Payment Channels : Western Union, Bank Transfer
Payment Frequency : 10 Days
Training & Support : Online
Royality: 20% from the billing Project Outline
Slide 4:
Media Advertisements
Internet Ad Postings
Bluetooth Announcements
IVR Announcements Source Of Incoming Calls
Slide 5:
A Service Team Having Excellent Exposure To Telephone Customer Service.
A Service Team With 35% Female And 65% Male Telephone Officers As Their Staffing Scheme.
A Call Monitoring Team To Ensure The SLA Is Drawn To The Laboratory's Requirement.
Able To Setup Inbuilt Resources To Cater Training Continuity.
Maintain Highest Level Of Professionalism And Irate Customers’ Objection Handling. Project Requirement
Slide 6:
Client Team Will Contact You Within 48 Hours To Align The Technology And Schedule A Date To Commence Training.
Training Could Vary Between 2 Days if The Center Already Has Any Kind Of Experience. It may Extend Till Approximately A Week If The Center Is Not Experienced In Handling Inbound Projects.
Center Go-Live Schedule Will Be Announced Prior To Completion Of Training So That The Center Has Enough Time For Planning Its Operations/Business.
Periodical Operations/Business Review Will Be Conducted Through Conference Calls To Ensure The Business Is Carried Out As Per The Laid Service Level Agreement.
Adherence To SLA Will Be Strict From The THIRD Week Onwards
Center Need To Backup 100% Of The Call Recordings
Center Is Not Allowed To Carry Out Any Kind Of Outbound Calling Through This Project And If Its Necessary To Make Any Outbound Calls, They Need To Seek The Permission Of The Client Prior To The Exercise Project Procurement Procedure
Slide 7:
Please write to eashwar@yessoutsourcing.com for any questions!
Send profile to: r.eashwar89@gmail.com
+919944738864 Thank You … !