A Wireless Network for Martian County :A Wireless Network for Martian County Masters’ Project in Change Management MGT/591


Vision Statement :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 2 Vision Statement “…Martian County will be known locally, regionally, statewide and nationally as an innovative and progressive leader providing cost effective county services...”


Overview :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 3 Overview Executive Summary (3) Requirements (1) Technology Plan (1) Financial Plan (1) Project Plan (16)


Executive Summary :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 4 Executive Summary “…The goal is to improve field crew productivity through the use of mobile wireless network access and if feasible, take the lead in regional government by being the first to offer mobile, wireless internet access to the community at-large…” The Project


Executive Summary :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 5 Executive Summary The Recommendation Use Conventional Cellular Technology Delay Community-Wide Internet Access


Executive Summary :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 6 Executive Summary The Expected Results Field Operations can be up on the Cellular System Within 60 Days Internal Needs can be met Using Existing Technology


Requirements :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 7 Requirements County Field Operations Needs a Mobile Wireless Data Access Network for New Tablet PC Board of County Commissioners Wants to Offer County Wide Wireless Internet Access to the Public


Technology Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 8 Technology Plan Field Crews Each client has a tablet PC running a standalone web server All client software runs in a browser on the tablet PC Each tablet PC’s automatically synchronizes to the main computer over a wireless network All tablet’s use Verizon’s mobile cellular data network


Financial Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 9 Financial Plan Platform Costs Development Costs Implemenetation Costs Contingency Costs Total NPV Discount Rate Project Life (yrs) Intitial Project Cost NPV $312,995 258,875 196,460 153,916 923,196 8.0% 5 -923,196 $3,605,162


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 10 Project Plan Must Win the Boards Approval for the Project Must Win Public Support for the Project Goals Must Attract More Technical Talent Critical Success Factors


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 11 Project Plan Internal Stakeholders -Board of Commissioners -Technical Staff -Field Operations External Stakeholders -Equip Vendors & Service Supplies -Public -Government Agencies (FCC, FAA) Stakeholder Groups


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 12 Project Plan Board of Commissioners Field Operations Technical Staff Vendors Public Regulatory Agencies Stakeholder Interests Service Improvement Efficiencies Skill Development Sales/Service Contracts Additional Services & Better Responsiveness Compliance


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 13 Project Plan Stakeholder Strategic Plans Invite Participation Early On Appeal To Interests Compile Concerns and Address Them Negotiation


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 14 Project Plan Business -ROI Will be Less Than Expected -Project Failure Reduces Public Confidence Technology -Security Catastrophes -Technology Obsolescence Risks


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 15 Project Plan Efficiency – The Right Things are Being Done! -Quantitative, Operating Information -Productivity Rates Effectiveness – Things are Being Done Right! -Qualitative, Strategies that Achieve Goals! -Budgets and Schedules Metrics


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 16 Project Plan Job-Centered Dimensions (Likert, 1961) -Motivational = Reward Recognition -Facilitating Work= Clear Roles, Rules, Resource Allocation Employee-Centered Dimensions (Likert, 1961) -Leader Support = Shielding Subordinates, Elevating Their Image -Facilitating Interaction = Establish Meeting Schedules, Handling Conficts Leadership Behaviors


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 17 Project Plan Culture’s Role is to Provide Organizational Stability Stability will be Reflected in Attitudes Attitudes Represent Beliefs & Rituals Mission & Vision Statements Perpetuate Desirable Attitudes Corporate Culture Analysis


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 18 Project Plan Revise the Project Vision Statement Communicate the Vision Build a Sense of Urgency Corporate Culture Strategies


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 19 Project Plan A Post Implementation Review -Lessons Learned -Investment re-evaluation -Systems to Collect & Process More Metrics Plans for Absenteeism (Cross Training) Career Advancement Paths (Career Track) Training Plans (Skill Development) Keep The Teams Happy (Fun Work Environment) Post Project Management Practices


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 20 Project Plan UnFreeze Change ReFreeze - Lewin Systems Thinking & Managing Change


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 21 Project Plan See From Their Perspective Have a Communication Plan Invite Participation Address Their Concerns Make Powerful Alliances Systems Thinking & Managing Stakeholders


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 22 Project Plan Obtain Appropriate Skills Sets Vendor Support is Crucial Choose Products That Integrate Easily Systems Thinking & Managing Technology


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 23 Project Plan Create a Sense of Urgency Form Powerful Guiding Coalitions Create a Vision Empower Others to Act Plan & Create Short Term Wins Consolidate Improvements & Keep Change Momentum Institutionalize New Approaches - John Kotter Applying Change Models


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 24 Project Plan The Foundation for the Vision Guides Decision Making When No Rules Promotes Long-Term Thinking The Role of Ethics


Project Plan :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 25 Project Plan Field Operations Will Be Satisfied The Vision Will be Achieved The Project will be Successful Expectations


Slide 26:19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 26 Q & A


References :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 27 References Beckford, J. & Quality (Routledge), (2002), Part three: Contemporary thinking: Chapter 19: Organizational learning., Quality (Routledge), 2002, p199-207, AN 17444162 Burke & Litwin,(Sep 1992), A Causal Model of Organizational Performance and Change., Journal of Management, p523, 23p, AN 5979552, Retrieved from the UOP Online collection on EBSCOHost May 29, 2006 Business Week, (May 2006), THE ART OF Motivation., By: Byrnes, N.; Arndt, M. Business Week, 5/1/2006, p56-62, 5p, AN 20541809, Cameron, K., (May 2006), Leading Change. Leadership Excellence, May2006, p19-19, AN 20913981, Found on EBSCOHost, Retrieved July 15, 2006 Change Management, (2006), Reinforcing Change, Found on the web at http://www.change-management.com/tutorial-reinforcing-mod1.htm


References :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 28 References French-Bell-Zawacki, (2004), Foundations of Organization Development and Transformation, Chap 7,McGraw Hill eBook 2004 French-Bell-Zawacki, (2004), Foundations of Organization Development and Transformation, Chap 11,McGraw Hill eBook 2004 FY06_Budget_Adopted, (2005) Fiscal Year 2006 Adopted Budget, Found on the Martin County Website at http://www.martin.fl.us/pls/portal/docs/PAGE/mc_administration/DOCUMENTS/FY06_Budget_Adopted.pdf, Page 52, Retrieved April 7, 2006 Hersey, P, Blanchard, K, (1982), Management of Organizational Behavior: Utilizing Human Resources, 4th ed. (Englewood Cliffs, NJ: Prentice Hall, 1982), p. 152. Hickey, A., (Mar 2006), Mobile WiMAX adoption will lag behind fixed,SearchMobileComputing.com, Retrieved June 13, 2006


References :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 29 References HR Focus, (Mar 2006), Tips for Making Successful Change Happen., p7-11, 3p, Retrieved from EBSCOHost database May 2006 Muthusamy, S, Wheeler, J, Simmons, B, (Fall 2005), Self-Managing Work Teams: Enhancing Organizational Innovativeness., Organization Development Journal, Fall2005, p53-66, 14p, AN 19282864 Hughes−Ginnett−Curphy, (2002), Foundations of Organization Development and Transformation, Chap 7,McGraw Hill eBook 2004 Jayaraman, L.L.; Min, Byung K, (Sep 1993), Business Ethics-A Developmental Perspective: The Evolution of the Free and Mature Corporation., Journal of Business Ethics, Sep93, AN 12134844 , Found on EBSCOHost, Retrieved July 16, 2006 JEIT, (1995), An interview with Peter Senge., Journal of European Industrial Training, 1995, p26, Database: Business Source Complete, Found on EBSCOHost, retrieved July 16, 2006


References :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 30 References Kangas, J. E., (May 1983), Compatible Human Communities: The Role of Ethics in Modern Enterprise. By:. Journal of Business Ethics, p127-133, AN 12134893 Kennworthy, E., (1997), Use Case Modeling, Found on the internet at: http://www.zoo.co.uk/~z0001039/PracGuides/pg_use_cases.htm Kotter, J. , (Mar/Apr 1995), Leaderhsip: Enhancing the Lessons of Experience, Chap 12 The Contingency Theories of Leadership, McGraw-Hill Companies, SS Review, p59, 9p, AN 9503281992 Likert, (1961), Quote located in “Foundations of Organization Development and Transformation”, Chap 11,McGraw Hill eBook 2004 Martin County, (2006), Sample Vision Statement, found at http://www.martin.fl.us/portal/page?_pageid=356,264033&_dad=portal&_schema=PORTAL


References :19 July 2006 MGT591 - Master's Project in Change Management - Dave Wulkan 31 References McClure, P., (April 2006), THE IMPACT MODEL. Technology Teacher, p32-34, 3p, AN 20477425, Retrieved from the UOP Online collection on EBSCOHost May 29, 2006 Miller, D., (Feb 2006), Ignoring Your People Does Not Compute, People Management, 2/9/2006, AN 19836170 Rugged Notebooks, (2006), Pricing found on the web at http://www.ruggednotebooks.com/detail/scribe-centrino.asp TabletPcTalk, (2006) Found on the web at http://www.tabletpctalk.com/faqs/hwcomparison-rugged.shtml Updegrove, A., (2006), Standards Stakeholders: Who Should, And Who Does, Set Standards?, Consortium Standards Bulletin, 2006, p6-17, AN 20791769, Found on EbscoHost