NABH Quality Improvement in ED 06.07 17

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Category: Education
     
 

Presentation Description

Session was given in NABH workshop at Aster MIMS

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Presentation Transcript

slide 1:

Quality Improvement in Emergency department Dr. Venugopalan PP DADNBMNAMSMEM-GWU Director Emergency Medicine Aster DM Healthcare

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Quality Improvement stages Outcome Process Structure

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Structure Structure No of beds in each zone Staff patient ratio Support services available- Ambulance Pharmacy Isolation room

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Quality Indicators in ED Process Initial assessment time taken Medication error Time taken to dispatch ambulance Door to balloon time Door to needle time

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Initial evaluation Focused and Time bound

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Quality care in ED Documentation

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Quality Indicators in ED

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Decision making ED is the place where the decision making skill decide the quality and errors

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Best communication Emergency department is the face of hospital

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Ongoing training Academic programs are the corner stone

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Outcome Mortality rate CPR survival rate Patient satisfaction Infection rates

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Quality improvement tools • Plan-Do-Study- Act • Root cause analysis • Failure Mode Effect Analysis • Six sigma Lean application • Fish bone diagram • Brainstorming

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Quality improvement strategies • Strong leadership commitment • A culture of safety and improvement • Stakeholders involvement and team • Multidisciplinary team participation • Standardizing care processes • Appropriate use of technology • Continuous data collection and analysis • Change takes time so stay focused

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Thank You

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