Slide 1:Information Technologies Inc.,


Slide 2:A strategic partner


Slide 3:a snapshot management team company fact sheet mission statement major objectives statement offshore outsourcing progression partial list of clients relationship models and engagement process operational excellence our network and infrastructure Advantages @ K-Soft our differentiators


Slide 4:K SOFT Information Technologies Inc., is a US company with a 100% subsidiary in India …. Was founded in 1999 to effectively use offshore in creating value to customers. Predominantly focused on Business Process Outsourcing.


Slide 5:LeadershipAt K-Soft, the destiny of the company and its personnel are immersed in one another, resulting in sheer professionalism. A fundamental axiom guides K-Soft in all its technology-driven endeavors – that it is the peoplewho create & operate the technologies, who form the heart of the technology. Ramesh GangisettiChairman and Chief Mentor Sridevi GangisettiVice President (Human Resources) Mrkanda D FitchDirector (Finance & Administration) and Chief Financial Officer Matt BeylerDirector of Sales & Marketing/General Manager Management Team


Slide 6:Company Fact Sheet


Slide 7:To be a partner of choice to our clients by providing high quality solutions in the customer care and business process outsourcing areas. To be an employer of choice by providing an exciting and a challenging work environment that encourages innovation andrewards performers. To constantly work towards enhancing shareholder value.


Slide 8:We set our objectives through the lens of our customers.. Reduce costs – Work with clients to help reduce their cost of operation. Scalability – Ramp up quickly to meet rapid growth in demand and support organizational growth without increasing the budgets allocated. Reduce Time-to-Market – Leverage the global delivery model, time differences and offshore operational efficiencies to help clients serve their customers and bring new services to the market. Extended Team – Work with clients as an extension to their onsite team. Partner – Work as a true partner with the client as against being a vendor.


Slide 9:Projected savings by 2010… * Revenues earned by firms located in low-cost destination such as India. * Savings for the US firms; computed by Evalueserve. Source: Forrester


Slide 10:Partial list of clients HealthcareMultiplan EducationeSylvanPCDIEnergy & UtilitiesEconnergyHi-Tech & RetailHPChannelForce 10 NetworksMSDN Financial servicesTri-state Insurance OthersWorld Wildlife Fund


Slide 11:Relationship Models Program based - Individual program based Short-term contracts Shared Client Relationship Manager Dedicated Processing Center (DPC) - Supports multiple processes Dedicated Client Relationship Manager Client commits to volume and revenue Collaborative Processing Center (CPC) Supports multiple processes Dedicated client relationship manager Client commits to volume and revenue Client has equity stake in the company


Slide 12:Our Engagement Process Step 1. Identify Need Assessment and Planning Step 2. Training and Transition Step 3. Pilot Program Step 4. Launch Live program


Slide 13:Operational Excellence Strong QA teams dedicated to every program. QA program tied to client SLAs and every offense committed by the team is categorized and penalized appropriately. A dedicated Client Relationship Manager (CRM) assigned to every client to ensure the Service Level Agreements (SLA) are met. Call Center Training includes US and British Culture, Voice and Accent, Language and Pronunciation, Grammar, Process and Product. Performance Coaches (PC) on every program to improve the below average performers.


Slide 14:Our Network


Slide 15:Infrastructure Three State of the art facilities in Hyderabad and Chennai The Hi-tech City Campus, Sri Durga Chambers in Hyderabad. Redundancy at Multiple levels Multiple IPLC links at two points in the US Power at three levels in all sites Terminating at two locations in Hyderabad Additional redundancy at Sri Durga Chambers One dedicated IPLC link via Atlantic Another one via Pacific Redundant Last miles at US end & India end Dedicated Internet connectivity by two ISPs at each location LAN redundancy at 1:1.5 Fire Protection and Access Control System at each location


Slide 16:Infrastructure Dedicated IPLC 512 kbps x 2 circuits 2 Mbps x 2 circuits Predictive Dialer at New Jersey & Atlanta Telecom, LAN switching from Nortel ACD & CCMS from Nortel & Atoms


Slide 17:Exploit the time zone advantage and reap the benefits of 24-hour development cycle. Utilization of India’s abundant English speaking IT talent at economical rates. Drastically reduce operating costs. Gain access to world-class software engineering skills. Share the risks involved in development. Seek resources not available in-house. Finish projects which otherwise cannot be finished in-house projects. Free up non-capital resources for other in-house projects. Gain a fresh and new perspective on a stalled project. Advantages @ K-Soft


Slide 18:Localize existing software for use in other countries & markets. High quality and cost- effective solution. Domain knowledge. Easy access to the team in India. US based account management team. Flexible to work with the needs of the client. Competitive pricing & risk sharing (Dedicated model, incentive model, royalty model). Speed & agility (response time). Aggressive – no cure no pay models. Local language, local culture, local responsibility, local guarantee, global quality, competitive pricing. We demonstrate a partner relationship as against vendor. Pro-active client management – both here in the US and India. Alignment by the entire client management and operations team with client’s business objectives. Minimal turn-around time for issue resolution. Rapid communication – end clients - Sr clients management US-SR client management India- Sr - agents. Flexible in adopting to the client’s needs and be able to meet SLAs. Advantages @ K-Soft


Slide 19:Contact Us K-Soft Information Technologies Inc., 9951 Atlantic Blvd # 450 Jacksonville FL 32225. Toll Free : 877-57-KSOFT (7638) Toll Free : 877-575-7638 Phone : 904-724-5340 Fax : 904-724-5396 Voice : 407-947-0909 E-mail : ram@kitinc.com