Slide 2:
What is Quality?
Quality of care must be defined in the light of the provider’s technical standards and patients expectations. The quality of technical care consists in the application of medical science and technology in a way that maximizes its benefits to health without correspondingly increasing its risks. The degree of quality is, therefore, the extent to which the care provided is expected to achieve the most favorable balance of risks and benefits.
- Avedis Donabedian, M.D., 1980
Spectrum. :
Spectrum. Technical Competence
Effectiveness
Safety
Efficiency
Continuity
Access to Service
Amenities
Interpersonal Relations
Slide 4:
QA in Technical
aspects Human
Resource Medical Officers Infrastructure Logistics Staff Nurse Pharmacists Health workers
Where do need more attention? :
Where do need more attention? Regular technical up gradation of Health work force
Regular monitoring of competence (technical skills & knowledge)
Addressing the shortage & mal distribution of technical workforce
Availability of well calibrated, standardized & reliable equipments
Adequate infrastructure
Important Determinants(Utilization of public health services) :
Technical competence ,Effectiveness & Safety
Time dedicated per patient
Quality Laboratory services
Referral services
Professional environment
Opportunity for CME to respond to patients perspective & demands
Health provider needs technical, administrative & support services to provide quality care Important Determinants(Utilization of public health services) WHERE DOES THE TECHINICAL DOMAIN BEGAINS OR ENDS…….!!!!
THANK YOU :
THANK YOU Don’t be so scientific ……….
……….that u don’t understand any emotion Don’t be so emotional so that you don’t understand any science